"A consumer has to make the best decision for themselves..."
- respond if you like
A consumer has to make the best decision for themselves and their finances. The salesman tend to omit information or word things in a way that makes it sound good and you feel you are agreeing to one thing. By the time you get to the finance department, it is something totally different. I wanted to give them a chance to be different than other car dealerships seeing they have a church purchase program. You would think since they are putting God in the midst, they are more trustworthy.((( to a certain extent but still, it is a car dealership))) When you ask for an explanation of the changes and why this was not stated up front, fingers start to get pointed and sometimes it is still not explained. They are not sure why certain things are the way they are, it is just how it has been since the beginning. Or it is just like, “I am not sure what they said to you, I am just telling you what it is, or I don't care what they said to you, I am telling you what it is now.” (A bunch of nonsense to put it in a nice way) Rude and inconsiderate overall and for the slogan to be nice people to do business with, that is not always the case. Yes we are all still human, but don't put God in the midst of it to get over on people. They all work as a team and know exactly what is going on but no one wants to take responsibility for any mishaps. I feel I got an overall okay deal considering the circumstances I came in with but it is just the principal that they need to be transparent up front. There could have been other arrangements made. Yes they want to make the sale, but just as it is their livelihood, so is the same for the consumer. Just be more transparent, real, 100, up front, don't lie, don't omit, and maybe people would not have to waste their time sitting around for hours for nothing. Employees were so quick to say “don't give me a bad review because I did my part or the best I could”, and was even willing to take the sale back not to mess their name up. Very interesting. I take it these reviews go along way and I said I was going to say exactly how I feel. I was even told that I would not be able to do a review on a used car. Why would you say that if it is not true? I’m guessing they thought it would deter me. I am honestly surprised that I was given the correct site to do the survey. Guess they did not want to add to the list of mishaps. They feel it is ok to say what it is they want to say to the consumer (sale wise and personally) but don't want you to say exactly how you feel. How ironic is that? Gerard L. was nice and sweet, not sure if he was new but I did not get all the correct information out of him. Eddie P. is for sure a persistent salesman and I would say gets the job done considering his accolades. He too omitted things and made it seem like one thing when it was not. Also not one time on my bill of sale did I see anything about the church purchase program and when I asked about it, they don't have a specific line to place it on. It is just factored into the sale price they say. How convenient, no trail of it, well not for the consumer to see anyway. Pray that money is going to where it is supposed to. Pete T. was just flat out rude and disrespectful and should not be in finance or working with the public for that matter.( Employees feel the same way and they know who they are) Mgt needs to speak to him about his customer service. Joe S. was kind of nonchalant about the situation and wanted to kind of smooth things over after some mix ups but at the same time did not mind if we did not take the deal. I was pretty much told I was getting a blessing and a good deal because they could have sold the car for way more. (But when I asked, they don't name their prices and it is left up to the bank. So since they could have sold it for more which makes me think it could have been sold for less as well but you get what you get. Mind you that this was the one of the employee’s car, previously so I was getting an extra special deal. Of course not letting you know that the warranty was actually already out since the car was past the yr mark of the warranty which came first before the mileage amount. Just making it seem like you had 28 extra thousand miles from bumper to bumper coverage which was more like 12000 or just 1yr whichever is first. Like why not just say that from the beginning. (Why, because 28000 is far higher than 12000 that is why. It sounds so much better to say the bigger number when it is not true) Now that the consumer has this info at the last minute, not to go back and start all over with possibly a new car and go through the process all over again to potentially be lied to again, you either walk away or you would have to purchase extended warranty in order to have your car covered. They said they were giving me some warranty for free, but who knows if that was really the case, it probably was tacked on to the sale price in some way. This review is long but I feel needs to be put out there. You cannot use God's name in vain to make sales. It is just not right. They may think what they are doing is ok and they are helping people (in some cases) but at the same time, it seems like a hindrance. I've had worse experiences before at other car lots, so this is the ONLY REASON I took a chance since this was SOMEWHAT better. Again just be transparent from the beginning. I don't think your number of sales should be based off lies. In the end, God has the last say so. I hope that the next consumer has a better experience.