"Bait and Switch dealer. "
I have been looking for a new 2017 Tacoma. After hours of searching, reading, and comparing the models and the prices on the internet, I went to several local dealers and spoke to the salesman. I finally decided to purchase the Limited edition from DCH Wappingers Falls. I talked to Jessica Russ, the Internet Clint Care Specialist of CDH Wappingers Fall Toyota on the phone. We discussed about the different trucks models and prices, I got this email from Jessica
DCH Wappingers Falls Toyota
DCH Auto Group New Cars Pre-Owned Specials Financing Service & Parts DCH Auto Group DCH Auto Group
This is Jessica Russ, your Internet Client Care Specialist, from DCH Wappingers Falls Toyota.
After we spoke, I tried to contact you back on your house# (---)------- a few times; regarding your request for our best price on the 2017 Tacoma.
Since I was unsuccessful in reaching you via phone, I wanted to send you a quick email with the information since I will be out of the office Sunday-Monday. I will be returning back to the office on Tuesday, January 3rd @ 9am.
If you decide while I am out, that you want to do the deal with our dealership, please contact my Internet Manager, Ernest Forcello, directly @ (845)296-4243 (x5152).
I have the following vehicles available IN-STOCK for you to choose from:
VEHICLE OF INTEREST: 2017 Toyota Tacoma V6 4x4 Double Cab Limited
-OPTION 1.) STOCK#WT7S146- Silver Sky Metallic exterior w/ Hickory interior
(MSRP $42,322.00 - Additional DCH Savings $2,267.00 = ONLINE HASSLE FREE PRICE $40,055.00*)
-OPTION 2.) STOCK#WT70421- Magnetic Gray Metallic exterior w/ Hickory interior
(MSRP $42,307.00 - Additional DCH Savings $2,283.00 = ONLINE HASSLE FREE PRICE $40,024.00*)
My Internet Manager has agreed to match Newburgh Toyota's best price for (1) of the above IN-STOCK UNITS ONLY @ INVOICE PRICE $38,000.00* (*Price EXCLUDES Sales Tax, M/V & Reg. & Doc fees)
We hope for the opportunity to be able to perform an on-site Trade Appraisal of your 1998 Toyota Avalon w/ 202,000 miles; to see what the highest value would be on a trade-in!
By scheduling an appointment for a trade appraisal, it's a great possibility of providing you with even more of an additional savings; that you can then use as money towards your New Tacoma!
WE ARE STILL OPEN ON NEW YEAR'S DAY, this Sunday, from 11AM-5PM ! ~
**All Pricing & Factory Incentive Offers/Rebates will EXPIRE on Monday, January 2, 2017!**
We are open 7 days a week for your shopping convenience, with late extended weeknight hours!
MONDAY-THURSDAY 9AM-8PM, FRIDAY-SATURDAY 9AM-6PM & SUNDAY 11AM-5PM
We look forward to earning your continued & valued business with DCH Wappingers Falls Toyota !~
Have a wonderful & safe HAPPY NEW YEAR!
Internet Client Care Specialist
(845)296-4244 (DIRECT LINE)
Today, I went to DCH thinking that I will get the best deal for the car that I was looking for. To my disappointment, the manager at the dealer today did not honor the price in the email between me and Jessica. He disregard the email, saying that the $38,000 price was for another models, not the two cars that were listed as option 1 and 2 in the email. He also said that he could listen to the recorded conversation between me, the internet manager, and Jessica to prove me that I was wrong about the price. At that moment, I did not really care about the price of the car anymore. To me, the disappointment was greater than a couple thousands of dollars because I have been loyal to Toyota products for many years now, especially DCH Wappinger Falls Toyota. I bought my Toyota 4 Runner there before. What a waste of my time and effort. It is ashamed to have such a bait and switch dealer like DCH Wappinger Falls Toyota in the Hudson Valley!!!!!!
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