Jeff Williams | Page 5

Excellent service. Attentive to my needs as a customer. Friendly. Always willing to help me. Attentive to my needs as a customer. Friendly. Always willing to help me. More

by MARES1957 Verified Customer Verified Customer

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Update: Last week my Honda Prologue’s brakes had issues, a high voltage warning came up, and my car stopped charging after having it for 90 days. My Prologue had to be towed to Honda of Lincoln. I was conce a high voltage warning came up, and my car stopped charging after having it for 90 days. My Prologue had to be towed to Honda of Lincoln. I was concerned that my car wouldn’t be fixed with care. However, Jeff Williams, the service manager, was absolutely amazing with fixing the issues in a timely manner. I look forward to working with Jeff again if any problems arise before trying to get rid of it. I leased a car from Honda of Lincoln after visiting in November to find a vehicle that suited my needs as a mother and lowered my payments. I initially looked at an Accord or HR-V but was recommended the new Honda Prologue by a salesman, who had been helpful in past experiences. Though cautious due to its high cost, we were told the Prologue was $200 cheaper than my current payments. We were shown a map of charging stations in Lincoln and told it would take too long to specify charging times, but we could shop while it charged. After leaving to think it over, I received a call two days later saying only two Prologues were left and I had to act quickly. I decided to proceed. When I went back to sign the contract, the financial manager rushed through paperwork so quickly I couldn’t understand it. I asked him to slow down, and he laughed. He told me my payment would be $215 more than quoted, citing a protection plan. I hesitated, but he offered a $30 discount if I gave a 5-star rating. I signed without understanding that I had agreed to $6,500 worth of protection plans. Later, I contacted the salesman about the car, which didn’t meet my expectations. I was told I had to register the car first, despite spending $700 in two days. I met with the manager, who recorded our conversation without permission. He seemed to use the recording to intimidate me into not raising concerns. I was told that if I registered the car, Honda could buy it back but I would need to pay the negative equity. A week later, my new car had charging issues, and I reached out for assistance. I was told the car could only be serviced in 11 days. Now, I’m trying to return the car, but they require discussing my online reviews before proceeding. The dealership blocked me on Facebook, and I feel ignored and dismissed, especially as the manager only communicates with my husband, despite me being the car's owner. I feel that my concerns as a woman are being disregarded. More

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Easy to work with and schedule appointments, quick service, nice showroom and service area to relax service, nice showroom and service area to relax More

by LANCELARUE_4 Verified Customer Verified Customer

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They always take the time to discuss any concerns I have, and make me feel valued! and make me feel valued! More

by TIMBARTSCH Verified Customer Verified Customer

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I took our car in because I hit a raccoon and the dash had a flag saying take to dealer….. When I took it to Honda of Lincoln after looking at it they called and recommended an auto body repair shop, Mid had a flag saying take to dealer….. When I took it to Honda of Lincoln after looking at it they called and recommended an auto body repair shop, Mid Town-who we have worked with before and like their work, because of the damage done. Jeff Williams called saying he’d take the car to Mid Town, which he did and certainly did not have to do. Jeff is such a great guy it didn’t surprise me he’d do that. The car will be ready on Monday.😄 More

by Bekhelzer Verified Customer Verified Customer

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I purchased the warranty for my windshield when I leased my accord in 2021. I had a crack and scheduled an appointment to have it replaced. After it was replaced a few days later it leaked all over my headl my accord in 2021. I had a crack and scheduled an appointment to have it replaced. After it was replaced a few days later it leaked all over my headliner and water was dripping. I brought it back to Honda and had to wait to have it replaced for a second time. When I got in the car first thing, I saw was fingerprints all over my headliner, glue around the windshield, trim pieces on the outside of the windshield not put back correctly and scratched on both sides of fenders. I don't know how a post install inspection was not completed to see this. I went back in and told Grant, and he said someone would call me and no one did so I called back the next day and had to wait for Jeff. After speaking with him he said Jaime from Lopez would call me and again took me following up to get an answer. Jaime told me he wasn't responsible for the scratches, and he would have the head liner cleaned. After working with Jeff, I had to take more time out of my day to go and get it detailed. One of the scratches was buffed out and the headliner was still has small areas of glue that did not come off. After speaking with Jeff, he told me this was not Hondas responsibility, and it has to go through Jaime. Extremely frustrating to be told when I bought the warranty that Honda will take care of it all and when i signed for the service it was all through Honda. Honda should have taken the action and fixed this from the beginning. I spoke with Jaime, and he offered to pay me $500 for the issue because he did not have time to deal with it. How does that look when you don't have time to fix and issue that you caused. I ended up just settling on $600 because he continually said he won't fix the scratch and he was going to pay on of his buddies to install the headliner. I will not let him touch my car again after all the issues he caused and the poor experience. Hard for me to trust the warranties now that I paid for when I got my car after Honda not helping with this and my lease is up soon, and I will look elsewhere. I will talk with someone if they want to reach out. More

by Jared Thavenet Verified Customer Verified Customer

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They always do an amazing job Jeff Williams is elite at what he does for his customers. what he does for his customers. More

by Mint347 Verified Customer Verified Customer

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Very responsive to any issues I’ve had with service. I appreciate their willingness to make sure Im treated well. I appreciate their willingness to make sure Im treated well. More

by CONNIE.BUTLER Verified Customer Verified Customer

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You can put your trust in Honda of Lincoln: trust ion their honesty and quality their honesty and quality More

by DKHAWL511 Verified Customer Verified Customer

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Bring back the fresh popcorn in the service waiting area and some soda while we wait! and some soda while we wait! More

by STEVECFERGUSON Verified Customer Verified Customer

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