Mary Jo Preno | Page 2

Toyota of Scranton responded

SLOANEY731, Thank you for your loyalty to Toyota of Scranton over the years and for sharing your experience with us. It means a great deal to know you’ve trusted us since your first Toyota in 1985 and are now enjoying your new 2026 Tacoma. We truly appreciate your continued confidence in both our dealership and service team. Doug and Jonathan will be very happy to hear your kind words and recognition. Providing a positive experience before and after the sale is something we work hard to achieve, and it’s wonderful to know they earned your five-star recommendation. Thank you again for being part of the Toyota of Scranton family. We look forward to serving you for many more years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KENG, Thank you so much for the wonderful review! Hearing that you were treated so well and felt at home throughout the entire experience means a great deal to our team. Our goal is always to provide great service, a fair and transparent experience, and to make every guest feel valued from start to finish. We truly appreciate your trust in Toyota of Scranton and are honored to know you would not want to go anywhere else. Congratulations on your new vehicle, and thank you again for allowing us to be part of such an important purchase! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

cjsullivan12, Thank you so much for sharing this—it truly means a lot. We’re thrilled to hear that David was able to guide you through trading in two vehicles and continues to support you with your new Tacoma. That kind of ongoing care is exactly what we strive for. And on a personal note, thank you for your incredibly kind words. It’s been a pleasure working with you, and I’m so grateful for your trust and loyalty—seven vehicles is something we never take for granted. We appreciate you being part of the Toyota of Scranton family and look forward to being here for you whenever you need us. Enjoy your new Tacoma! Warm regards, Mary Jo

Toyota of Scranton responded

MSAMPLE, Thank you so much for your kind words and for your loyalty over the past 20 years—it truly means the world to us. We’re so glad to hear that Jason continues to take great care of you and keeps you well informed throughout your visits. I’ll be sure to share your feedback with him and the entire team. We’re grateful to have you as part of the Toyota of Scranton family and look forward to taking care of you for many years to come! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

WCARTER22, Thank you so much for your kind words and for taking the time to share your experience with us. It truly means a lot to hear that every part of your visit—from sales to service to finance—has consistently met your expectations. We’re proud of our entire team and their commitment to providing a first-class experience, and it’s wonderful to know that it shows. We appreciate your continued trust in Toyota of Scranton and look forward to seeing you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

MG166, Thank you so much for the 5-star review! We truly appreciate your kind words about our team, pricing, and service. We’re also glad you found our location convenient and our showroom clean and welcoming. Thank you again for choosing Toyota of Scranton—we look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

RENEELV, Thank you for sharing such a kind review! We’re thrilled to hear that you consider Toyota of Scranton the best place for service and that our staff continues to make you feel welcome and taken care of. We truly appreciate your loyalty and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

RILEYNBEAU, Thank you so much for sharing such wonderful feedback! We’re honored to know you and your wife had the best experience with us and that you felt welcomed by our team and amenities. Most importantly, we sincerely thank you for your service—it means a great deal to us to recognize and serve our veterans. We truly appreciate your trust in Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi FITER2242, Thank you for speaking with me on Wednesday. I appreciate you taking the time to explain your thoughts on the recent situation. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team