Matt Mazza | Page 4

Took our Jeep in for service. Got a quote with work that overlapped and asked the service rep if there was a reduction in price due to over lapping labor. Stated no that that was Got a quote with work that overlapped and asked the service rep if there was a reduction in price due to over lapping labor. Stated no that that was the service. Ask to speak to a manager, that was Friday( Eric, rep for car was out sick when calling in) stated I would receive a call. Never received a call from manager to this day ( week and a half later now). Called in a second time and second service guy understood the overlapping labor. Also asked him if the manager could call ( still no call). Received an auto email to trade car in. Went in on the 21st and walked the lot. Not one sales person came to the lot to great us. When walking in two sales people looked up and then walked outside. Asked for help. Gentleman walked out and came back in then finally grabbed Janice( Janice was awesome and tried to help). After looking at number and going home, Janice reached out and continued to follow up. Due to the bad experience with sales for the second time. We went to another dealership and bought a car for the second time. Eric in service and janice in sales are the only two people that tried to help us. The rest of the staff needs to be completely trained on how to handle customers. Along with your managers not reaching out to customers. More

by jchapps2000 Verified Customer Verified Customer

Helpful 1

Report | Print

Great deal on an excellent brand new 2022 Ram 1500. Told them what I wanted and got exactly what I wanted. Going back in a few months purchasing a new Jeep Wrangler and a Hellcat. Told them what I wanted and got exactly what I wanted. Going back in a few months purchasing a new Jeep Wrangler and a Hellcat. More

by Tony Verified Customer Verified Customer

Helpful 0

Report | Print

Great people and service. Just took longer time that expected, but Al in all I’m very happy with my purchase and the staff Just took longer time that expected, but Al in all I’m very happy with my purchase and the staff More

by KERRY241 Verified Customer Verified Customer

Helpful 0

Report | Print

Pues me sentí Patty’s hechas 100% el muchacho hizo buen trabajo excelente ser humano vendedor trabajo excelente ser humano vendedor More

by FELIX3590 Verified Customer Verified Customer

Helpful 0

Report | Print

My experiences was all around great from the beginning to the end. I loved working with Sha’ron, Don and Matt. I’d definitely recommend working directly with those 3. the end. I loved working with Sha’ron, Don and Matt. I’d definitely recommend working directly with those 3. More

by Nata Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service. I was well taken care of while I was in search for My Jeep. I was well taken care of while I was in search for My Jeep. More

by JASMIN.JOHNSON Verified Customer Verified Customer

Helpful 0

Report | Print

Had the BEST experience today at Rick Hendrick with Will Hawthorne. He was very knowledgeable about the models I was interested in & was able to answer every question we had. He is the reason my family & I Hawthorne. He was very knowledgeable about the models I was interested in & was able to answer every question we had. He is the reason my family & I will be coming back to Rick Hendrick for future purchases! More

by madisonnorris Verified Customer Verified Customer

Helpful 0

Report | Print

Our experience with Rick Hendricks Chrysler Dodge Jeep Ram Duluth was great. Got us the vehicles we wanted. Very knowledgeable and helpful dealership. Ram Duluth was great. Got us the vehicles we wanted. Very knowledgeable and helpful dealership. More

by robertvick1973 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was so nice and helpful and got me my dream car I appreciate all of them I’ll refer everyone to them I appreciate all of them I’ll refer everyone to them More

by princee0825 Verified Customer Verified Customer

Helpful 0

Report | Print

Jacques and Matt 100 stars great customer service from my first to my second car. When there ask for those two!! first to my second car. When there ask for those two!! More

by sydney926 Verified Customer Verified Customer

Helpful 0

Report | Print