Michael Cimorelli

"The attention and service were excellent. Everyone was..."

- ARCHIMEDEREITANO Verified Customer

The attention and service were excellent. Everyone was kind, especially in these difficult times, patient, and honest. I always value my time at Toyota. Thanks a million.

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"I brought the car in for an inspection. I explained that..."

- Jean Pizzola Verified Customer

I brought the car in for an inspection. I explained that the tire pressure light was staying on. I had to pay 139 dollars just to find out why . I was told that it was two sensors and if I wanted to get it fixed it was going to be 5 hundred dollars. As a senior citizen on social security . I cannot pay these prices..

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"Worst customer service experience ever! My appt. Was at..."

- chris64angel Verified Customer

Worst customer service experience ever! My appt. Was at 7:30 am. I was not told until 9:00 that my car still had not been serviced. I left without car bring serviced and serviceman didn't even offer to re-schedule appointment

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"Excellent, courteous and professional service. Time..."

- naferrone Verified Customer

Excellent, courteous and professional service. Time estimate for service call was spot on. Best service department of any dealer in the area that I have direct knowledge of.

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"Always dependable and accommodating. Easy to deal with..."

- vincent_marrone Verified Customer

Always dependable and accommodating. Easy to deal with and easy to get an appointment. The service is excellent and done with great professionalism. The waiting area is comfortable and clean. Good job keep up the good work.

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"I was quoted a price of over $500 for a minor service of..."

- carolal67 Verified Customer

I was quoted a price of over $500 for a minor service of rotating tires and checking fluid levels only. No oil change, no brakes, no tune-up! The advisor looked incredulous when I told him I wouldn't pay it. I got the distinct impression he thought I would be ok with his quote and I let him know, in no uncertain way, that he just caused me to make a conciencious decision never to bring my car in for service there ever again. This is not the first time I have had a disquieting experience at DCH. A couple of years ago I was told I needed brakes when they had been done less than 8,000 miles previous. Ir took me working with the Service Manager to get some refund for that unneeded expense. Most of my service visits have been uneventful but I am getting a little annoyed at this point. Toyota's are, by far, my vehicle of choice, but will I buy my next car at DCH, that's now up for debate.

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"great service department - it was a simple online..."

- georgepschmidt Verified Customer

great service department - it was a simple online process, they keep clean facilities, friendly/efficient staff. i always bring my cars to dch wappingers toyota.

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"great service department - they have simple online..."

- georgepschmidt Verified Customer

great service department - they have simple online reservation process, clean facilities, friendly/efficient staff, right on time. i always bring my care care to dch wappingers toyota !

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"Great service. Always get me in when I call. People are..."

- rst89 Verified Customer

Great service. Always get me in when I call. People are friendly and knowledgeable. Work is done quickly and professionally. It’s always a pleasure.

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"I think a concerted effort is made to cater to the needs..."

- AJPACK Verified Customer

I think a concerted effort is made to cater to the needs of the customer. Since other dealerships are in the area it is important to remember that loyalty is fostered by good service.

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