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Richard Klaben
Refer Me
858 Reviews
I started in 1974 washing cars and thereafter filled many positions and assumed added responsibilities within the Klaben Auto Group prior to attaining my current leadership position. With the guidance and mentoring I received from my Father, Al Klaben Sr., I have remained true to the core principles upon which our business was founded. Customer Driven - Integrity - Hard Work - Commitment to Excellence - Continuous Improvement. Customers are the foundation of our success! We have a team of quality individuals who work together to leverage our collective resources with the intention of delivering customer experiences that stand apart in an atmosphere of transparency, trust and respect. We share one common goal, to deliver the best value to our customers, team members, partners and communities. I'm proud to be a part of the Klaben Team. Family comes first and I'm blessed with 4 incredible children and a very special & supportive wife. Call 330.673.3139 ext 308
Read moreDealership Experience
43 yrs, 4 mos
Industry Experience
50 yrs, 5 mos
858 Reviews
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858 Reviews of Richard Klaben
September 28, 2022
Although rating the people above topnotch, I must say the ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodat ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodating and friendly. We have dealt with the sales team, service team and Quicklane across the street. Can't say enough about this dealership-they make you feel like family. You will not be disappointed. More
by bstrig
Verified CustomerOther Employees Tagged: Artie Gissinger, Tom Alcorn, Christine Klaben, Jennifer Bowen, Sean Bradford, David Klaben, Scott Burghardt, Angela Mazzagatti , Patrick Sandy
Helpful 
September 13, 2022
Always a very pleasant atmosphere and great people to work with. Everyone in my family has bought a Ford from Klaben. The service department is excellent too. They fix what my truck needs and bring it ba work with. Everyone in my family has bought a Ford from Klaben. The service department is excellent too. They fix what my truck needs and bring it back clean. Very convenient to say the least!!! Would recommend them to anyone needing service or a new vehicle. More
by ENDODAVID
Other Employees Tagged: Joe French, Kim Wolfram, Christine Klaben, Tyler Schultz
September 08, 2022
I have purchased more than 10 vehicles from the Klaben Family and every experience has been excellent. Everyone there has been great Rich, Louis, Roscoe and Angela exemplary. Keep up the good work . Family and every experience has been excellent. Everyone there has been great Rich, Louis, Roscoe and Angela exemplary. Keep up the good work . More
by tcasto9322
Other Employees Tagged: Roscoe Woodberry, Louis Polos, Angela Mazzagatti
August 03, 2022
The events of this past year have made it far more complicated to lease or purchase a vehicle. My wife and I knew months ago our lease contract would be ending in late July. I received a call from B complicated to lease or purchase a vehicle. My wife and I knew months ago our lease contract would be ending in late July. I received a call from Bo Stewart of Klaben Ford Lincoln back in March letting me know that Doug Carter our salesperson of many years had retired and that he would be taking care of us for future lease and purchase arrangements. Bo suggested we set up an appointment with him well in advance of our lease end to go over our purchase/lease options as replacement vehicles on the lot were few and new vehicle orders required more lead time than usual. I met with Bo in mid-April and we went over my options and I also test drove two vehicles a new Bronco Sport and an Edge Titanium, both very nice SUVs. Bo quoted me a lease payment based on the 2022 Edge Titanium I had just driven. I told Bo we needed time to consider our options. Bo reminded me of the additional lead time necessary to order a new vehicle and also the limited inventory on their lot. Bo asked if he could give me a call every couple of weeks to keep me aware of the new vehicle order situation, the Klaben inventory and to determine if I had made a lease end option decision. Bo stayed in touch as promised over the months and we decided to buy the 2019 Edge ST we were currently leasing that had only 19K miles on the odometer. My wife and I set up an appointment with Bo to make the final arrangements. We purchased the Edge ST as- well-as an Extended Service Contract to add peace-of-mind to our future driving. Once again the Klaben F-L team delivered! Rich Klaben and his daughter Christine took a personal interest to ensure my wife and I were aware of all the options that Klaben FL could provide and additionally to ensure our complete satisfaction throughout the entire process. The turnover from our previous salesperson Doug Carter to Bo Stewart went flawlessly. Jenn Bowen handled the financials, paperwork and kept things light hearted and efficient. It doesn’t get any better! The team at Klaben F-L knows that selling or leasing a vehicle is a personal transaction; you cannot duplicate that great personal feeling with a computer, cell phone and a truck. Rick and Pam B More
by HOTROCK100
Other Employees Tagged: Christine Klaben, Jennifer Bowen, Bo Stewart
July 29, 2022
Everyone very friendly and helpful, searched for what we wanted. No pressure, listened to what we wanted. Definitely would recommend this dealership. wanted. No pressure, listened to what we wanted. Definitely would recommend this dealership. More
by AMATHES
Other Employees Tagged: Mike Cooney, Artie Gissinger, Christine Klaben
June 27, 2022
I’ve purchased dozens of vehicles from Klaben, Fords, Lincoln’s, and Jeeps, and have always had a great experience. The buying experience is easy, fair, and honest and service is top notch. Lincoln’s, and Jeeps, and have always had a great experience. The buying experience is easy, fair, and honest and service is top notch. More
by Rmarotto75
Other Employees Tagged: Mona Crooks, Rob Simon
June 20, 2022
I cannot say enough goods things about this dealership. I am 64 and have bought many cars over the years. I hated walking into any dealership as a single woman because I was always treated like an inexperi I am 64 and have bought many cars over the years. I hated walking into any dealership as a single woman because I was always treated like an inexperienced car buyer. Buying a car was not a good experience. Now, I believe I have found the best car buying experience ever at Klaben in Kent, Ohio. They do not jack up prices, they have availability of cars, the nicest and knowledgeable sales specialists, plus I do not have to put money down to hold a car or special order. OMG, I would definitely check out this dealership for Fords, Lincoln and used vehicles. More
by mmaymitro
Other Employees Tagged: Tim Sterling, Christine Klaben, Michael Uzl II, David Klaben, Scott Burghardt , Denise Miller, Steve Opalko, Mario Palomba
June 05, 2022
Love Klaben Ford! We have been leasing cars with Klaben for over 27 years. The sales staff works above and beyond to get the car you want and financing that is reas We have been leasing cars with Klaben for over 27 years. The sales staff works above and beyond to get the car you want and financing that is reasonable. Not hours of going back and forth! Tyler, Roscoe and Rich - you rock! More
by STROM0
Other Employees Tagged: Roscoe Woodberry, Tyler Kline , Denise Miller
June 02, 2022
It is always a pleasure working with Richard and Christine on all my purchases. David explained the paperwork and everyone made my experience at the dealership one that keeps me coming back. I hav Christine on all my purchases. David explained the paperwork and everyone made my experience at the dealership one that keeps me coming back. I have always bought at Klaben and would never go anywhere else. They are the best in the business. More
by UDFAN92
Other Employees Tagged: Christine Klaben, David Mitchell
May 09, 2022
The Kent Klaben Ford dealership is my dealership of choice I have purchased and leased many vehicles from this facility. From their well trained hassle free sales team to their highly knowledgeable ser choice I have purchased and leased many vehicles from this facility. From their well trained hassle free sales team to their highly knowledgeable service department I always have a great experience there. I would trust no one else with the lives of my family. More
by MFINCHAM
Other Employees Tagged: Terry Baughman, Kim Wolfram, Artie Gissinger, Christine Klaben, Christopher Volk, Rob Simon, David Klaben , Andy Bellian, Denise Miller
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