Richard Klaben | Page 12

Very friendly and customer focused. Keep you informed of service progress. I highly recommend Klaben. Keep you informed of service progress. I highly recommend Klaben. More

by bstrig Verified Customer Verified Customer

Report | Print

Very pleased with my service and the job was well done and my service advisor was very helpful and his recommendation was on point also and my service advisor was very helpful and his recommendation was on point also More

by lucretiajohnson42 Verified Customer Verified Customer

Report | Print

The experience I had was nothing short of perfect! Chris Moldas was knowledgeable and efficient throughout the entire process. It is so comforting to know that people like Chris, Roscoe Woodberry and Chris Moldas was knowledgeable and efficient throughout the entire process. It is so comforting to know that people like Chris, Roscoe Woodberry and Jen Bowen can turn a stressful situation into a pleasurable, memorable and exciting transaction! The entire staff was friendly, and the facility was very inviting. From start to finish, Klaben Ford Lincoln hit a home run! Thank you!! More

Report | Print

Once again Klaben helps me get into a vehicle I absolutely love! Louis helped find exactly what I wanted and was quick to have everything put together. While I was there everyone was so warm and we absolutely love! Louis helped find exactly what I wanted and was quick to have everything put together. While I was there everyone was so warm and welcoming it gives you a good family feel! Denise in finance was precise and made sure the dreaded paperwork part was easy! Thank you once again Klaben More

Report | Print

Just bought a new Lincoln. Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Kl Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Klaben, the owner. Richard set the tone, sharing how important it is for him that each Klaben person listens to the customer and uses empathy for the customer's situation before making any decision--whether it be a decision about pricing, delivery, service, or any extra that might need attention. My salesperson, Doug Lewin, is a great human being who counts himself successful ONLY if the customer is 100 percent satisfied. Sean Bradford, in service, showed up to share a dozen interesting and heartfelt points of view about customer service and how his shop is committed to it. Frankly, given that Lincoln built and delivered the car during an autoworker's strike, there were one or several things that went wrong during the process. At each of these points, Klaben stepped in to "make it right." I've been with Klaben for eight years and that phrase is one I have heard very, very often. When something goes wrong. They fix the problem. Period. I have never had any Klaben employee dance around, trying to deflect a problem with smoke and mirrors. This organization wants to "do the right thing." Each time. Every time. Klaben is going all in on Lincoln, building a new showroom, committing to provide dedicated Lincoln service. At this point, they are the best Lincoln dealer in the state. When the new digs are done, they will be one of the best Lincoln dealerships in the country. Lucky me. Lucky you. Go meet these people. They will make you smile. More

Report | Print

I cannot say enough about Klaben Ford. Everyone there treat every customer as a part of their family. They provide honesty, loyalty to their customers, and will work with you to help in wh Everyone there treat every customer as a part of their family. They provide honesty, loyalty to their customers, and will work with you to help in whatever situation you may find yourself in. I have been a customer of Klaben for 25 years and will never buy or lease a vehicle from anywhere else. You can count on the Klaben family, from the top down, to treat you with respect and friendliness. There is absolutely no high pressure sales. They will listen to your needs and what you are looking for. They will help guide you through the process to make sure you are comfortable with your purchase. Richard Klaben and Christine Klaben worked with me personally to assist in a very difficult situation and I could not be more grateful for their honesty and guidance, My salesperson, Chris Moldas, spent all the time I needed to walk me through the application process and then make sure I got familiar with every part of my new vehicle, including connecting my phone to the vehicle and setting up the Ford app so I could use remote start and all the functions it offers. Jennifer, in finance, had me laughing while signing all the paperwork. She took her time to explain each piece and, on a very difficult day for me, truly took the time to brighten my spirits and make sure I left Klaben smiling. Klaben is more than just a car dealership. They will always stand by their customers and do everything they can to assist in your purchase, maintenance, and any other need you may have. More

Report | Print

An absolute wonderful experience with Louis and the rest of the team at Klaben. Thank you so much for everything! of the team at Klaben. Thank you so much for everything! More

Report | Print

I have dealt with Klaben Ford when it comes to buying or leasing a car or truck! I would not go to any other dealership. I am always very satisfied with service and courtesy!!! leasing a car or truck! I would not go to any other dealership. I am always very satisfied with service and courtesy!!! More

Report | Print

Klaben truly has the best bottom line deals and best people. Thanks to Rick Klaben, Christine, Louis and Jenn. people. Thanks to Rick Klaben, Christine, Louis and Jenn. More

Report | Print

I have been a Klaben Ford customer for quite some time now, and have always been given top rate service and consideration. Tim Sterling is like family and goes far above and beyond to make sure I get the now, and have always been given top rate service and consideration. Tim Sterling is like family and goes far above and beyond to make sure I get the best deal possible. More

by kasmith56 Verified Customer Verified Customer

Report | Print