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Richard Klaben
940 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
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940 Reviews of Richard Klaben
May 10, 2024
We are a repeat customer. We are always treated with respect. Everyone was extremely friendly and helpful. We are always treated with respect. Everyone was extremely friendly and helpful. More
by Lbeutler69
Verified CustomerOther Employees Tagged: Tim Sterling, Tom Alcorn , Gragg Adkins, Angela Mazzagatti
May 06, 2024
As always these guys and gals are the best in the business. Thank you for an easy and pleasurable buying experience! Terry, Jenn, Christine and Chris thank you all very much! business. Thank you for an easy and pleasurable buying experience! Terry, Jenn, Christine and Chris thank you all very much! More
by Bstahl875
Other Employees Tagged: Tim Sterling, Christine Klaben, Jennifer Bowen, Christopher Volk, David Mitchell , Terry Baughman, Douglas Lewin, Rob Simon
April 30, 2024
In my opinion, Mike Cooney, and Klaben Service team are all rock stars! Everyone I've dealt with at Klaben was extremely helpful and knowledgeable. No pressure guidance throughout the sales process. All t all rock stars! Everyone I've dealt with at Klaben was extremely helpful and knowledgeable. No pressure guidance throughout the sales process. All things being relatively equal; I'll never buy another vehicle anywhere else other than Klaben. More
by RWEST3
Other Employees Tagged: Gary Iuliano , Michael Albritton, Mike Cooney, Rachel Wolf
April 27, 2024
Awesome dealership. I would highly recommend! I have been going to Klaben Ford since 2002 and always such a friendly place and no stress, they do their best to satisfy y I would highly recommend! I have been going to Klaben Ford since 2002 and always such a friendly place and no stress, they do their best to satisfy you anyway they can. Love my new 2024 Escape! Thank you Mr. Klaben, Roscoe, Mike and Luke for making this happen! More
by cheryl.green.54966834
Other Employees Tagged: Roscoe Woodberry, Christine Klaben , Mike Cooney, Luke Deegan
April 14, 2024
I have been coming to Klaben Ford Lincoln since 1996 and cannot see myself patronizing another dealership. Everyone from the collision department to Administration are professional and demonstrate magnifice cannot see myself patronizing another dealership. Everyone from the collision department to Administration are professional and demonstrate magnificent customer service. More
by Kajwane
Other Employees Tagged: Roscoe Woodberry, Mona Crooks, Artie Gissinger, Tim Sterling, Christine Klaben, Jennifer Bowen , Michael Albritton
April 02, 2024
They happily answered all my questions and walked me through the process. They were extremely patient and positive and helped me find a vehicle that I absolutely love! through the process. They were extremely patient and positive and helped me find a vehicle that I absolutely love! More
by Cailey
Other Employees Tagged: Louis Polos
April 02, 2024
This was one of the easiest car buying processes I have ever had over the years. ever had over the years. More
by STEVEN.HENNAGIN
Other Employees Tagged: Tim Sterling , Gragg Adkins, Angela Mazzagatti
March 23, 2024
VERY pleased with David Klaben and the team of Mike Uzl II and Tim Sterling with our many deals at Klaben Ford Lincoln. Courtesy and being knowledgeable are key. Each fellow has honesty and friendline II and Tim Sterling with our many deals at Klaben Ford Lincoln. Courtesy and being knowledgeable are key. Each fellow has honesty and friendliness. Best part of feeling good about purchasing a vehicle from them is it is a pleasure, not a pain. Good senses of humor helps both ways!😊 More
by B. Graham
Other Employees Tagged: Tim Sterling, Christine Klaben, Michael Uzl II, David Klaben
March 20, 2024
Awesome experience! Great communication and customer service. Appreciated Tyler and everyone at Klaben Auto listening to my needs and financial goals then finding the ri Great communication and customer service. Appreciated Tyler and everyone at Klaben Auto listening to my needs and financial goals then finding the right vehicle for me. More
by Lori
Other Employees Tagged: Tyler Kline , Angela Mazzagatti
March 19, 2024
I have been leasing cars since 1996 at Klaben Ford in Kent, Ohio. Mike Coney and Klaben Ford are great to deal with. Mike is professional, polite, listens to your cares and concerns, and doesn't try to s Kent, Ohio. Mike Coney and Klaben Ford are great to deal with. Mike is professional, polite, listens to your cares and concerns, and doesn't try to sell you a vehicle that you don't want. It is always a pleasant experience at Klaben Ford. More
by kireiter
Other Employees Tagged: Kim Wolfram , Mike Cooney, Angela Mazzagatti
