Sean Bradford
Sean Bradford at Klaben Ford Lincoln

Sean Bradford | Page 18

Service Lane Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
380 Reviews

I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.

Dealership Experience

9 yrs, 1 mo

Industry Experience

35 yrs, 4 mos

Specialties & Trainings

Ford Lincoln Service Manager Master Certified

5.0

380 Reviews

Write a Review

380 Reviews of Sean Bradford

June 20, 2022

Dealership Rating
Employee Rating

One of the best dealerships in the area that's for sure. They work with you on your needs and price range and back up what the say. The service department is top rated for a reason and the work is done righ More

by JMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Tim Sterling , Denise Miller, Brandon Pritchett

Jun 22, 2022

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

June 20, 2022

Dealership Rating
Employee Rating

Needed some new tires. Of course there is only one place to go Klaben Ford. Mike Brandvold is my service writer, Mike is extremely knowledgeable on all auto mechanical need More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 07, 2022

Dealership Rating
Employee Rating

Mario in the service department made the unfortunate experience better. I would definitely give him 5 star. More

by SCOOTERSEVEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

Jun 09, 2022

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive comments about Mario. We appreciate his contributions to this team every day. It was my pleasure meeting you during your recent visit. As we discussed, our customer’s feedback is shared with the entire team and is an excellent way for us to know where we are succeeding as well as areas needing our attention or improvement. I’m grateful in your taking the time to share your additional, candid feedback and providing the insight that you did. As a result I was able to have a much better understanding of your visit and where our missed steps causing your concern. We failed initially in providing the level of service you deserve and should expect allowing for your peace of mind. I appreciate the opportunity you gave me to address internally, bring clarity, resolve, and ultimately restore your confidence in us. We appreciate your business but more important to us are the relationships we stand to gain and maintain with our customers, based on that confidence and trust. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – (330)673-3139 X206 – sbradford@klaben.com

June 06, 2022

Dealership Rating
Employee Rating

Outstanding service and care. They have been extremely helpful, friendly and easy to work with. I highly recommend this service representative and dealership More

by Angus3se
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

Jun 07, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

May 10, 2022

Dealership Rating
Employee Rating

I love the customer service I receive each time I have my car serviced here More

by C. Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

May 11, 2022

Klaben Ford Lincoln responded

Thank you for taking the time to share your feedback and for the positive marks left. This is shared with our entire team letting us know where we are succeeding as well as areas needing attention. I enjoyed being able to speak with you today and shed additional light through your insight where we dropped the ball in following through on our commitment, no excuse. Your words about the team and Tyler were much appreciated and passed along to the promptly. I appreciate being able to make the situation right, but more importantly the opportunity to restore your confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com - (330)673-3139 x206

May 02, 2022

Dealership Rating
Employee Rating

One of the best dealerships in the state of Ohio that takes care of the customers needs that goes far over what's expected from any dealership. More

by JMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold , Denise Miller

May 05, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

April 22, 2022

Dealership Rating
Employee Rating

Mona has been my service advisor for over 9 years. She always provides excellent service when taking care of my Escape. I always receive great service whenever I bring my car in. Mona Crooks always ke More

by fairyrain826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram , Mario Palomba, Brandon Pritchett

Apr 24, 2022

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mona here at Klaben Ford! We can't wait to see you again, have a great day.

April 05, 2022

Dealership Rating
Employee Rating

Excellent service, professional, courteous From Tyler to the manager Sean , & steave , top mechanic The best More

by tonyoloc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Steve Sigmund , Tyler Schultz

Apr 05, 2022

tonyoloc responded

Top service department Well managed, excellent representatives, Knowledgeable, courteous . We had ford trucks for almost 23 years The best service ever

March 30, 2022

Dealership Rating
Employee Rating

Service is always done in a timely manner and I’m get regular updates and what is happening with a repair More

by JEFFVIOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Kim Wolfram, Carl Bujorian, Tom Alcorn , Mario Palomba, Brandon Pritchett, Tyler Schultz

Apr 02, 2022

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 30, 2022

Dealership Rating
Employee Rating

Everyone was very knowledgeable, helpful and friendly. we have purchased two new trucks for our businesses since November of last year and are very happy with the service. More

by Bsmith51
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben, Jennifer Bowen, Louis Polos , Liz Lambes, Denise Miller, Mario Palomba

Apr 02, 2022

Klaben Ford Lincoln responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

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