Sean Bradford
Sean Bradford at Klaben Ford Lincoln

Sean Bradford | Page 17

Service Lane Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
375 Reviews

I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.

Dealership Experience

8 yrs, 11 mos

Industry Experience

35 yrs, 2 mos

Specialties & Trainings

Ford Lincoln Service Manager Master Certified

5.0

375 Reviews

Write a Review

375 Reviews of Sean Bradford

August 29, 2022

Dealership Rating
Employee Rating

I absolutely love the team at Klaben. Mona Crooks and Sean Bradford have been taking car of me and my cars for over 9 yrs. Great Communication and value my time. They have a customer for More

by fairyrain826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 08, 2022

Dealership Rating
Employee Rating

The service manager personally took care of the situation with my vehicle to ensure completion. More

by ROBINPGOLDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2022

Klaben Ford Lincoln responded

Hello there! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 13, 2022

Dealership Rating
Employee Rating

Took the extra time to make sure I had me questions answered! Great ambassador for the dealership! More

by Dthoreson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

Jul 14, 2022

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

June 28, 2022

Dealership Rating
Employee Rating

Always a great service and sales experience. Thank you to Mike B. for making sure my F150 recall was done. More

by Sprague88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Mike Brandvold

Jun 29, 2022

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! Please let us know if there is ever anything else we can do for you! Safe travels!

June 24, 2022

Dealership Rating
Employee Rating

Exceptional service. Mr klaben, kristen, and shawn made it right for the purchase of my ford explorer. More

by jmmccaul0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Christine Klaben, Jennifer Bowen, Louis Polos , Jennifer Bolyard, Scott Burghardt

Jun 25, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 20, 2022

Dealership Rating
Employee Rating

One of the best dealerships in the area that's for sure. They work with you on your needs and price range and back up what the say. The service department is top rated for a reason and the work is done righ More

by JMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Tim Sterling , Denise Miller, Brandon Pritchett

Jun 22, 2022

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

June 20, 2022

Dealership Rating
Employee Rating

Needed some new tires. Of course there is only one place to go Klaben Ford. Mike Brandvold is my service writer, Mike is extremely knowledgeable on all auto mechanical need More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 07, 2022

Dealership Rating
Employee Rating

Mario in the service department made the unfortunate experience better. I would definitely give him 5 star. More

by SCOOTERSEVEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

Jun 09, 2022

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive comments about Mario. We appreciate his contributions to this team every day. It was my pleasure meeting you during your recent visit. As we discussed, our customer’s feedback is shared with the entire team and is an excellent way for us to know where we are succeeding as well as areas needing our attention or improvement. I’m grateful in your taking the time to share your additional, candid feedback and providing the insight that you did. As a result I was able to have a much better understanding of your visit and where our missed steps causing your concern. We failed initially in providing the level of service you deserve and should expect allowing for your peace of mind. I appreciate the opportunity you gave me to address internally, bring clarity, resolve, and ultimately restore your confidence in us. We appreciate your business but more important to us are the relationships we stand to gain and maintain with our customers, based on that confidence and trust. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – (330)673-3139 X206 – sbradford@klaben.com

June 06, 2022

Dealership Rating
Employee Rating

Outstanding service and care. They have been extremely helpful, friendly and easy to work with. I highly recommend this service representative and dealership More

by Angus3se
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

Jun 07, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

May 10, 2022

Dealership Rating
Employee Rating

I love the customer service I receive each time I have my car serviced here More

by C. Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

May 11, 2022

Klaben Ford Lincoln responded

Thank you for taking the time to share your feedback and for the positive marks left. This is shared with our entire team letting us know where we are succeeding as well as areas needing attention. I enjoyed being able to speak with you today and shed additional light through your insight where we dropped the ball in following through on our commitment, no excuse. Your words about the team and Tyler were much appreciated and passed along to the promptly. I appreciate being able to make the situation right, but more importantly the opportunity to restore your confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com - (330)673-3139 x206

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