Sean Bradford | Page 17

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive comments about Mario. We appreciate his contributions to this team every day. It was my pleasure meeting you during your recent visit. As we discussed, our customer’s feedback is shared with the entire team and is an excellent way for us to know where we are succeeding as well as areas needing our attention or improvement. I’m grateful in your taking the time to share your additional, candid feedback and providing the insight that you did. As a result I was able to have a much better understanding of your visit and where our missed steps causing your concern. We failed initially in providing the level of service you deserve and should expect allowing for your peace of mind. I appreciate the opportunity you gave me to address internally, bring clarity, resolve, and ultimately restore your confidence in us. We appreciate your business but more important to us are the relationships we stand to gain and maintain with our customers, based on that confidence and trust. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – (330)673-3139 X206 – sbradford@klaben.com

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

Klaben Ford Lincoln responded

Thank you for taking the time to share your feedback and for the positive marks left. This is shared with our entire team letting us know where we are succeeding as well as areas needing attention. I enjoyed being able to speak with you today and shed additional light through your insight where we dropped the ball in following through on our commitment, no excuse. Your words about the team and Tyler were much appreciated and passed along to the promptly. I appreciate being able to make the situation right, but more importantly the opportunity to restore your confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com - (330)673-3139 x206

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mona here at Klaben Ford! We can't wait to see you again, have a great day.

tonyoloc responded

Top service department Well managed, excellent representatives, Knowledgeable, courteous . We had ford trucks for almost 23 years The best service ever

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Klaben Ford Lincoln responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!