Overall very positive experience - Harmarzay
Entered the dealership for a test drive and ended up purchasing. Everyone we encountered was friendly and helpful in a way that wasn't pushy, which had been my experience I the past at other dealerships. Dave was a pleasure and very informative.
Mike was amazing. - Gab14mat
I had great experience with Mike, he explained everything I asked and I am lucky to have him as my salesperson. I am very happy with the deal.
2018 Crosstrek - TwilaKay
I just purchased my second Subaru, 2018 Crosstrek, cool grey khaki new color. Love this car and the new color. Greg Nuorimo sold me my 2014 Forester and helped me order my new Crosstrek. First time I've ever ordered a car. Greg made the process really easy. Such a joy to work with Greg as he takes the time to get to know his customers and what they need and what they're looking for. I recommend Greg to all my friends.
New car purchase - DrDave
Purchased a new 2017 Outback 3.6R Limited from Beard with assistance of Salesperson Peter D. Vatousiou. Peter was very helpful NOT a high pressure salesperson. We ended up purchasing the 3.6R instead of the 4 cyl. we were looking at. We had driven the 4 in the past but liked the color of a 3.6R on the lot, Peter offered us a test drive of the 6. After taking a long drive we picked the 3.6R . We traded in our 9 yr old Outback and I feel that we got a fair deal. I would highly recommend Peter Vatousiou at Beard if you are looking for a replacement vehicle. Also Chris DaCosta in financial is another very pleasant low key member of the Beard team. They made the total experience enjoyable , unlike other dealers I have visited where you feel like a seal in with the sharks.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Knowledgeable, Helpful, Professional - car1
Mark Lidano provided outstanding service at each step of our car search and purchase. Mark listened carefully to our requests and answered each question thoroughly and thoughtfully. He was beyond patient as we test drove several vehicles and discussed various options. The financial discussion was clear and comprehensive - no last minute surprises or curveballs. And once we purchased our new car Mark spent as much time as we needed to go over all the dials, screens and other aspect of the vehicle. We were very happy working with Mark Lidano and recommend him most highly.
Wakefield Gets It Done! - Kathie
I hate buying a new car. But Al Mazin (sales consultant) and Matt Abbott (business manager) made the process efficient and productive. They understood my needs and treated me with respect and understanding. This is the fourth car that I have purchased from Al -- and always recommend Subaru of Wakefield to everyone I know. Thank you!
I would recommend this dealer to others - Gina
Excellent customer service all the way! Everyone so very helpful throughout my whole experience.
Special kudos to my salesperson, Lisa Courchaine! She was really knowledgeable and helped me to find the right vehicle. I found a new lease vehicle rather than a used vehicle at a more economical cost.
Easiest leasing experience ever - Subi8e
Ryan was a pleasure to work with. He took all of the stress out of the car leasing process, didn't make me feel pressured, and made me feel like I was making a worthwhile investment. I would highly recommend working with him. He never me feel pressured and made me feel like I was making the right investment
Fantastic Service for a First Time Buyer - Benjamin Leifer
As a first time car buyer, I was pretty nervous going into the dealership to by myself to purchase a new vehicle. Thankfully, when I arrived at MetroWest Subaru, I was taken care of by Alvin Campbell. He took me on a test drive in the Impreza that I eventually bought, was extremely knowledgeable about the vehicle, and treated me with fairly when other salespeople might have tried to take advantage of a young first time buyer. He stayed late and came in on days off to accommodate my schedule during the purchasing process, and even took care of me when I screwed up and gave my old address when I was signing for the car. And, perhaps most importantly, he gave me a price on the car that no other dealer in the area would match.
All in all, Alvin and MetroWest Subaru made the process of purchasing a new vehicle easy and stress-free, and I would definitely recommend them to anyone looking to purchase a vehicle.
Amazing! - Calycat
Erik was so nice and helpful! It was my first time buying a car by myself and he answered all my questions, didn't pressure me to buy, and helped me through the whole process! Plus he gave me a great deal :) I would highly recommend getting your car from here!
Totally stressless - Christopher Johnson
I just bought a used car from North Reading Subaru. It's the sixth car I've purchased in my life (and have shopped at many more dealers than that), and this - by far - was the least stressful, most pleasant experience of them all. Our first visit to them was on a very busy Saturday. It understandably took a few minutes for someone to attend to us, but when they did we had their undivided attention. I ended up putting a deposit on the car I had come to check out. Before I left the sales person asked us to wait a moment so the sales manager could come over to thank us. Like everyone I met there, he was really gracious and seemed to be a genuinely nice guy - not like so many sales folks at other dealerships who have a veneer of plastic pleasantness. There was zero sense of being rushed or pressured. When I returned on Monday to finalize the deal I dealt with a different sales person who was every bit as nice and relaxed as everyone else.
The car was a 3 year old Crosstrek with low mileage. The price they gave me was totally fair, and they even threw in a auto-dimming mirror at no charge (a $250 item on the Subaru website), which they would install. They gave me about $1500 more on my trade-in than the other dealer I had checked out.
I couldn't be more pleased with the experience. I can't recommend them more enthusiastically. Fair, pleasant, no pressure, helpful, informed, no BS.
great used car dealer - massdad
We were looking for a used car for our son.Bertera had the Subaru we were looking for. They honored our truecar.com price, fixed the minor issues we saw & the car was delivered quickly. Jonathan was very knowledgeable.
Joey alllain is the very best!! - steve
Joey allain, is the best finance manager in the industry, he will do everything in his power, to get you into the car of your dreams, clay subaru, is very lucky to have him there, he is truly an enormous asset to there dealership, thank you, Steven f,
Just bought a Subaru. Great experience. - Sekngpeace
This is our 4th Subaru we have purchased from Haddad Subaru and I can't say enough about the friendliness and convenience. Ian Caruso and Josh Gamache were great to work with!
The best car shopping experience ever! - Janet
From the moment I was greeted by Inna I felt like family! I would buy another car there, especially from Inna - she is the best. She never pressured me and answered all my questions with a smile! Thank you Inna!
Terrible - matsmith
Avoid this dealership and service department like the plague!!
I bought this heap of a Forrester last year from them and the engine block required replacement, causing a major disruption to my schedule over time.
With minor issues here and there since, now they've informed me the screw on the oil pan is stripped and I have to pay for the replacement oil pan AND labor!!
Do not waste your time here as I unfortunately have.
It was a pleasure to meet friendly people who are eager to p - Valerie A Ball
It was a pleasure to deal with a friendly staff. I would recommend this dealership to all my friends and family. Everything went smooth and I was in my new car enjoying the beautiful ride.
No Pressure - GREAT Experience - Emmasmommy
I typically do not take the time to write a review, but my husband and I had such a pleasant and unorthodox experience recently at Quirk Works Subaru that I felt compelled to commend the staff we engaged with. To give some brief background information, my husband and I came to the realization that we needed a second vehicle once we had our daughter a few months ago. We were exploring a few different brands and ultimately decided we wanted a Subaru given their safety ratings. I was doing the majority of the leg work for our search, and to be honest I was dreading contacting multiple dealerships for information. I anticipated getting the typical "sales run-around" to get me to come in opposed to having my questions answered. One afternoon while my daughter napped I begrudgingly started making my calls to multiple Subaru dealerships. I did experience the “run-around” with a few of the dealerships that I contacted, while some of the others I had a decent interaction with and would’ve chosen one of those dealers until I called Quirk Works Subaru. When I called I was transferred to a young woman named Joanne who I ended up on the phone with for over 20 minutes. She was personable and made me feel at ease instead of pressured. Instead of getting exasperated with the amount of questions I asked her about safety features on the different Subaru models, she shared that she had a baby this past year as well and that she completely understood my desire for a safe vehicle for my daughter. Ultimately, it was decided that my husband and I would come in over the weekend to test drive an Impreza sedan and a Crosstrek since we weren’t sure whether we wanted an SUV or sedan. Later on that day I remembered a few questions that I didn’ t ask, so I called Joanne back. She had left for the day so I was directed to a woman named Christy who also did a great job of answering my remaining questions without pressuring me. Fast forward to the day of our visit, and we were greeted by a salesman named Greg. I told him we were here for Joanne, and he went and got her. She came over and met us and explained to Greg everything we discussed. He took us on the test drive of both the Impreza and Crosstrek, and he took the time to go over the features in each vehicle. By the end of our visit my husband and I decided to lease a Crosstrek, and we couldn’t have had a better experience than we did. I highly recommend going to Quirk Works Subaru if you want an experience where you are treated like a person opposed to just another sales opportunity.
Be careful - PB72
Mark Anderson played games on a used car sale.
Drove 45 min to dealership after giving verbal authorization for deposit, then basically said car was sold to someone after our discussion the prior day. Preceded to shake his head greeting me, pure guilt. Sold the car after I had authorized a deposit earlier in the day.
After quick discussion few choice words in parking lot, we left.
Called the GM Rick Tully, no better result. Listened intently, then waited 30 min to call me back.
Made up some b.s. Story about rust on the car, some concerns with rust on frame.
The car in question has a unibody construction, it had only 50k on it.
There was no rust.. Games people, games.
The bottom line was for my mother in law . She wanted to replace her 2002 C240 with a similar car & being 76 was not ready for another new car and learning everything. The car presented at the dealer was a very nice 2003 C320.
They disappointed for no reason a real cash buyer and played games by weeding out customers or bid jacking the price on the car with fake other inquiries.
Do not buy from this group of sales people. 23 years in retail for me, 50+ years in retail for my mother in law and there is always time for a first. I had been waiting to find a place like this for a long time , whereby the live up to the stereo type of a crap dealer sales team.
Well, found it here.
See the margin in used cars are much higher for sales people, so games can be played, you just have to know when to walk away.
Do not buy here. If you do, enjoy getting taking to the cleaners or shafted in some way or another.
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Steve Lewis Subaru
Subaru of Wakefield