My wonderful experience - VikaK
I was looking to trade in my fusion for my first Subaru. Well, I luckily went to this dealership and I was incredibly grateful for this. David Hanks was incredibly patient, friendly and very knowledgeable. He, along with other employees worked very hard for me even with all of the hoops we had to jump through and found me an amazing deal. It was a difficult transaction due to various reasons but none the less, they made it as painless as they could and I left with my 2014 Legacy that very day. I literally could not ask for a better experience with a dealership. They really take the customer as the priority and that can be hard to find! I highly recommend this dealership to anyone looking to get a vehicle!
Easiest No Hassle Stress Free Purchase - big G
Frank and the whole crew at Patrick Subaru made this the most pleasant purchase I've ever had. Quick negotiations and a very thorough delivery with instructions as well as new registration provided in house. Keep up the good work we'll be back!
Another great service! - Ray J.
I had recently had my Outback serviced at North End Subaru. They were prompt, cheerful and kept me in the loop. Thanks Team, see you in 6000 miles!!!!!
An unexpected ly amazing experience - Shera Selzer
I was filled with trepidation at the prospect of visiting the showroom and meeting with the car salesmen. It had been recommended to me that I contact Darren Shin, so I made an appointment to meet him. From start to finished I was surprised at the ease and comfort that I felt as Darren guided me through the process. He was exceptionally patient and kind and I found him to be such a supportive guide as he explained everything to me, clarifying my options and making suggestions. I could not have asked for a better experience. I purchased a 2017 Subaru Impreza premium package and I always felt that I was in good hands. Darren has a way of connecting with people that is truly extraordinary. Even the hour he spent the last day sitting in the car with me and carefully going over every feature and detail. Leaving his phone number with me as I departed, he encouraged me to call as he knew more questions would arise. I will not hesitate to do so. I cannot say enough about the service I received and I would recommend anyone to buy a Subaru through Darren. The car is fantastic!
A perfect experience - Rich864
We have leased seven Foresters since 1999 and during that time we have dealt with 4 different dealerships. The entire shopping and leasing process with Beard Subaru was effortless, honest, fair, and totally satisfying. When you find a group of folks that treated us as well as the Beard staff did and offered the best price as well, we will not even consider another dealership in the future.
Top Reviewed Specialists At This Dealership
Subaru Sales Professional
Happy with Subaru of Wakefield - Ellen Fee
The entire staff at Subaru of Wakefield were great; friendly, knowledgeable, and eager to make my experience as quick and painless as possible.
Max Shaffer, my sales person, provided great service and responds to all inquiries, even after the sale of my car.
Great Customer Service!
Outstanding From Start to Finish - Urmsoniac
Bruce Grabert was wonderful to work with! He greeted us at the door and though it was near closing time, he took the time to talk with us and show us the cars we were interested in. He is very professional and friendly, extremely knowledgeable and made it very easy for us to choose not just one, but two new Subarus! We would highly recommend the entire crew at Patriot Subaru to anyone.
New Crosstrek - jonathan
Sales person Josh Costa was extremely helpful and patient as I test drove the Crosstrek and a Legacy and then the Crosstrek again :)
Great experience all around!!
Sales & Leasing Consultant
Jeff b - Fgn44
We had an extremely good experience purchasing a Forrester last week. The salesman, Jeff B. was very patient, informative, honest and very decent with all of us. He was low pressure, never forcing our dealing with him , and spent considerable time taking us on several test drives , explaining the various attributes of the vehicle.
We made the decision to buy the car that afternoon, and all of us are quite happy with this car.
Working with Jeff B. was a pleasure.
Excellent place to buy a new car! - Matt
My car was totaled in an accident and I was dreading the thought of shopping for a new car, since my experiences at other car dealerships over the years were unpleasant. All of this changed when we started working with Jon Walker and the other great folks at North Reading Subaru. My fiancé and I enjoyed the welcoming atmosphere (and ice cream!) and the honest, low-pressure approach to sales. I
appreciated how Jon listened to all our questions (and puns) and provided information to help us select a vehicle with features that met our needs without trying to steer us one way or the other.
We had our hearts set on the Island Blue color of a 2017 Impreza (which was less common than other colors), so Jon and his coworkers worked hard to find our prefect car and deliver it from Connecticut. The final sales portion of the process with Steve Bova (Business Manager) was easy and he was helpful with answering our questions. Overall it was a great experience and we will recommend this dealership to our friends.
Even though we live very close to Wakefield Subaru, we plan to return to North Reading Subaru for vehicle service and to say hi to Jon.
Client Relations Manager
Finance manager is the very best, - steve
Joey, Allan, is the best finance manager in the world!! He will go above and beyond to get you into a car, he is the best!!
Fantastic dealership with fantastic sales department - Subaru4you
I have bought several autos from this dealership and am never disappointed. Sean Sullivan continues to hire and maintain quality employees who go the extra mile. Keith Goldsmith handled my last purchase and was fantastic to work with-making sure all my requests were met and doing so without hesitation.
Great dealership and service - RLW
This is my 2nd review of the Village Subaru Service department. These guys are still doing a great job. I had them put on new tires the other day and was told by the service tech that they usually do an alignment when they put on new tires. I also was concerned that the brakes may be waring down. I told them that I was more concerned about the brakes, but if I need the alignment its ok to do both.
I left and came back a half hour later and they were ready. Expecting the worst I looked at the bill. $88? I said I must be dreaming somebody pinch me. I said with a smile looks like the alignment and the brakes were ok? I was ready for a puzzled look and a, "whoops we forgot to check". But; without even taking a breath, he said nope the brakes are fine, you probably have another 10k on them and the tires were worn perfectly even no need for an alignment. I got up off the floor and said "you guys are amazing, I cant brag enough about you ".
To top it off I always get a call for the service mgr (its recorded, but we can cut em some slack on that, after all who else even cares?), and am reminded that my satisfaction is important to them,and to call if there are any questions.
Keep up the good work guys, there are some service places you can trust. Correction there is a service place you can trust.
Great Express Service - RonneyR
It's great to show up for an express service, without an appointment, and get the car back within 30 minutes.
The waiting area is pleasant, and the addition of "Peanut", the friendly dachshund as an ambassador was terrific!
The best car shopping experience ever! - Janet
From the moment I was greeted by Inna I felt like family! I would buy another car there, especially from Inna - she is the best. She never pressured me and answered all my questions with a smile! Thank you Inna!
Referring bonus - Jim8888
That's a big lie , told $100 ends up only give me
A $50 check ,what are a lie.i would never bring anyone into third door.
Love our Subarus - Gillian A Litchfield
We have bought three cars from Planet Subaru. We still have two of them. They are a great dealership and have a wonderful service department.
Completely unresponsive after the sale.... - Todd L Steiner
I've bought more cars than the average person over 30 years and I am from out of state so vehicle was shipped to me. Starting with Jack Hessler in sales who is the throwback "thats not an oil leak, thats just sweat from all that Horsepower" car sales mentality, to the complete non-responsive management (including president). Their motto should really be "we stand so far behind your purchase, you wont even know were back here". The bottom line is if I was a die hard Subaru fan and Atlantic Subaru was a block from my house, I would still buy the 74' Pacer that is 1700 miles away instead.
The worst car buying experience every - Kkkilduff
With the exception of the sales person George V., everything about this car purchase was sub standard. Misrepresentation of facts, paperwork in correctly prepared, the "promise of extended coverage" if you purchase now. Then the "I never said that", from management, who clearly had and in front of others, made these statements.
The attitude of buy it or else! With temporary help preparing paper work, so it had to be done an re-done several time, each requiring very careful review! And CORRECTION. Will hope to Never do business with an Ira facility again.
Seeking other honest, professional Subaru dealers for on going service, as needed.
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Subaru of Wakefield