Switf, easy, knowledgeable of your needs - Nath
We have been client since 2008. Mark knows our family and our needs in a car and he helps us through our choices. He proposes but never pushes.
Perfect Experience! - jcooley
My wife and I just moved to the area last year and began bringing in our 2015 Forester for services here at Steve Lewis Subaru. We have always had a great experience. Every single employee we encounter is always extremely friendly and helpful. It's kind of amazing, really. When it came time to get a second car I really wanted to look here first because we have grown to trust the people here and the dealership in general. I've never purchased a used car from anyone but family so I was a little nervous but the experience here was very easy and I never felt pressured. Paul Lebel found several cars that fit my criteria and made sure I felt comfortable and took my time on test drives so I could find something I was really happy with. The process was very relaxed and without any pushy sales tactics. I really felt that it was important to them that I get a car I would be really happy with. Sales manager Jon Kubik was very helpful and really worked for us on financing so that we ended up with a deal that my wife and I were very happy with. Cassie Johnson helped us with delivery and was so nice. She made sure there were not any last minute things we were concerned about the car or the process. We asked about a spare key because the car only came with one key. She understood right away and had a new key ordered and programmed free of charge. Between our service experiences and this recent purchase experience we feel 100% positive about our dealings with Steve Lewis Subaru. I highly recommend this dealership and will continue to come back here myself.
Exceptional, friendly, professional, and helpful. - TonyLap
Just took delivery of my family's 3rd brand-new Subaru in the last 3 years from this outstanding, professional, and very customer-oriented dealership and its team: Sales rep Joe D, very, very helpful and informative - with no pressure (bought all 3 through him). Business Manager Robert, courteous, fast & professional. Sales Manager Todd, who moved heaven and earth to get the exact vehicle I wanted from a dealership 100 miles away (only 3 in the whole Northeast and, allegedly, none of them "available" for a swap). Dave & James Patrick, who helped make the swap happen, despite the vehicle I wanted being "unavailable".
September used car purchase - Lb
I worked with Frank, he was very professional and low key. He had the Carfax ready to go for all the cars I was interested in. After the test drive the negotiation went very smoothly and after a bit of back and forth we came to a great agreement. The coffee was good too! I would recommend Frank to others.
A Forester finds a home in Vermont - Deborah Bouchard
Living in southern Vermont is not easy driving. The weather on South Hill in Readsboro is extreme. We have mud season, daily snow, and ice storms. The mountain I live on is 2,000 feet above sea level. I drove a Ford Explorer and it was dependable and got me where I had to go. Having a vehicle for ten years means I invested a lot of money in maintenance and repairs and after the transmission broke for the second time I found myself seeking a new car.
I had a Subaru 4 door sedan, turbo when I lived in Connecticut and loved that car. I see Subarus driving all around Vermont. Knowing this I can buy one because the brand is tried, tested, and true in Vermont climate. This was my chance to go back to my first love, Subaru. I contacted Pat Kelly at Patriot Subaru, North Attleboro, Massachusetts. Pat worked with me to select an awesome 2017 Subaru Forester. He made working through the financial protocol less stressful and worked with me in a respectful manner.
I was especially surprised and pleased to find out that Pat Kelly was driving my new Forester to Vermont. We met at the Bennington Motor Vehicle and together we registered my car. He put my plates on, explained all the options on the car, and even hooked up my Bluetooth telephone! All I had to do was get in my 2017 Subaru Forester, and drive away.
I am very pleased with the Customer Service I experienced from Patriot Subaru; I will recommend my family and friends. And to Pat Kelly, A heartfelt thanks.
Great buying experience for my new Forester - HappySubieFozzy
Justin was very helpful and accommodating in helping us get a great price on our Forester. Financing and registration was also a breeze; I was surprised how easy it was. I would recommend them highly for your next Subaru.
Great price. Zero pressure to purchase new car. - BostonEngineer
Went there on Memorial Day. Great price (below Consumer Reports and the few nearby dealers). Zero pressure. No waiting (I had made an appointment online.) Bought an Outback. Only reason am giving it 4 stars instead of 5 is that the salesman made up a few answers to a few minor technical questions he did not know the answer to, though he was very friendly and helpful.
AMAZING! - MariaEleftheria
I have been using Clay Subaru for the past 2.5 years and have been completely satisfied! Today we traded in our 2011 Legacy for a 2014 Legacy and are extremely happy with the hard work that Joey put in to help us trade our car in! He always goes above and beyond to help my family and I out. We have bought 3 cars through Joey and hope to be buying another car within the year! Thank you Joey and Joe for making us feel like family and helping us out! We will make sure to spread the word and send more of our friends and family your way!
Great Experience, Great Sales person - Jack
Had a great experience at Quirk Subaru This is the second Subaru from Quirk after checking with other local dealers. Dealing with Mach Kim was a pleasure. After searching for vehicle with the equipment I
realy wanted I found it at Quirk in a 2017 Outback. Mach was very knowledgable about his product.
Fast and Pleasant... - Matthew Risley
Subaru was a breath of fresh air. Low pressure sales and sticking to what you were looking for and not trying to upsell you or put you in a vehicle that you were not interested in. Pricing was more than fair and actually under KBB prices. I would encourage people to visit Bertera if they were looking for a new or used vehicle.
I will say that they lack in post purchase process of tying up loose ends. A bit of a headache managing them after they have your money. It would be nice to have the same attention that you receive pre purchase, post purchase. I have yet to find a dealer with that level of attention...Oh well...That is the only reason I gave them 4 stars instead of 5.
Great dealership in north reading!! - Jude
Worked with Steve Lanahan and he was very helpful, no pressure and fun to work with!
I bought a 2016 forester and I'm thrilled with it!! Thanks Steve!
BobLa...second Subaru - BOBLA
I bought my first Subaru from JimI D. so when I wanted to upgrade it was a no brainer to deal with Jimi. He's a pleasure to work wit, listens to YOURr wants and responds to them.
Very helpful AFTER the sale, if you have any guestions.He knows his product and very helpful.
Fantastic experience 4 times around!! - Bela S
I have purchased 2 Subaru's for myself and 2 used ones for my daughter. My experience with Inna Perez was outstanding! She is friendly, knowledgeable and answered all my questions. I cannot imagine going anywhere else. From sales to service, to customer service, this dealership is a five star establishment! I will go back to Inna for my next purchase!
Get it in writing! Deceitful sales practices-SURPRISE! - SCAMMED
Expect to do some work with this dealership to get what you want. They did NOT hold up to their end of the deal. Promises reneged, ignored and lied about by EVERY person from the sales dept. to the heads of the office, all who I dealt with there. Be careful. If they say they are going to sweeten the deal, get it ALL in writing before signing anything. Bad actors all. Unethical from start to the bitter end. Will NEVER TRUST Atlantic Subaru again.
Effecient, pleasant experience - Mr Bud
I found this particular dealership easy to work with. Little pressure experienced during my inquiry despite the obvious desire by the dealership to sell. Much better than my local Subaru dealership
Buying a Subaru - Subaru owner 2016
Maria Swiacke of Danvers Ira Subaru, was great She is down to earth , friendly and very helpful. I had a great experience buying my Subaru and would recommend Maria ...Joan C.
Great experience at Village Subaru in Acton - 2013tdi
I recently purchased a WRX Sti from Village Subaru in Acton and had a great experience. My sales person was Anthony Motta. I was interested in several vehicles and stopped by Village Subaru to test drive the Sti. Didn’t plan on buying it that day, but they made an offer I could not refuse, both for my trade and for the Sti. Very straightforward process. No pressure, great price up front, I was in and out in <1h including the test drive. In addition, Chris, the finance manager was very pleasant, got me a great interest rate on financing, and also did not try to sell a million options. Very happy I found Village Subaru and I highly recommend them.
Great people and great service. - Gail and Bill
We recently purchased our first Subaru, a Forester, and found that Planet Subaru lived up to its tag line-- "The Undealership." We've purchased many cars over the years, and this was the most pleasant experience we've ever had. We really liked working with Ryan Mak.
Inept Service - No Sense of Urgency - No Communication - Erinsmom1980
Routine service. Didn't xx car for 5 hours. Called 1 hour after car was suppose to be done. Needed a part - told 2 days - called again - parts still not there. Maybe next day.
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Subaru of Wakefield
Steve Lewis Subaru