Best Car Leasing Experience...EVER! - Paperarts
When I came into CitySide I was distraught. My car (Honda CRV) had been stolen and totaled and I was in the throws of buying a new condo. A new car was not on my radar.
Mark made everything painless and easy. He listened, evaluated my situation and gave me wise advice. The good news is that I listened and took it!
I now have a new Forester Limited and couldn't be happier. The car perfect. Cityside was perfect and most of all working with Mark was perfect.
Very Friendly and helpful - Mk12
I finally found a dealership and a sales guide that listened to what I wanted and actually helped me and my family get a great deal.... Thanks Jared and Shane! I would recommend this dealership to anyone!
Repeat customer - Linda
I was interested in a Forester and visited a couple other dealerships, but ended up back at Patrick where I'd bought my Legacy. I trusted the dealership because of my previous experience.
I was fairly sure of what I wanted when I came in, but Jeff spent the time to go over the car's features and made sure that we understood what we were getting. There was a Forester on the lot that met my requirements, so we went with that. The negotiations were reasonable, and I feel I got a fair price on the car and the extended warranty.
Another reason I came back was the service department. The first time I brought my previous Subaru in for a repair, they didn't really fix it, and I was pretty annoyed that I had to return. But after that through some fairly serious problems (including transmission replacement under warranty), they were always very sympathetic and helpful. Kudos especially to John and Melissa for their help.
Great experience !! - mc5013
My wife and I were looking to replace a 12 year old vehicle, We had been buying Hyundai products. We went there and were basically ignored. On a whim I stopped by Patriot Subaru of North Attleboro. What a stroke of luck !!! We were greeted instantly by Maceo Johnson, a very knowledgable and professional salesperson. Within a few hours of looking and learning about the car and a test drive we selected a 2016 Forrester.
A few days latter we worked with Max Meritil, your finance guru. Max was clear and easy to understand and walked is thru the financing. Max was patient and very professional.
Finally we worked with Caitlin Francis....WOW !! She is a Subaru expert!!! Caitlin walked us thru the workings of our new car. Any and all questions we asked were answered correctly and confident.
All in all, in my 45 years of owning cars, this was by far the most comforatable experience.
Thank you all SO MUCH
Great experience - Panda Forester
I've purchased several cars from Greg at North End Subaru Lunenburg and it has been a great experience every time. I recently traded in a car and purchased a new Forester - Greg made the entire process very simple. Buying a car can be a very anxious experience, but Greg doesn't try to trick you or over sell you. He knows the cars, makes good recommendations, and helped me get a fair deal. I love the new car and it was a refreshingly smooth process working with Greg. If you're in the market for a new car and are looking for a stress free process, I highly recommend Greg at North End Subaru and I will definitely go back for my next vehicle.
Love my new car as well as the purchasing experience! - Hyper Blue Subaru
Frank Belluschi was our salesperson and was incredibly knowledgeable about every nook and cranny of my new vehicle as well as friendly and accommodating of my work and travel schedule. Further, when we sat down to talk numbers after my test drive, he said "Here's what I got...nothing down and $ a month," I replied "That's it? nothing else?" When I showed up to pick up my vehicle, I brought my checkbook as I was convinced there would be registration fees, sales tax, etc. There was one added fee of $5/month as I opted for the extended warranty on a 42-month lease. I was convinced there'd be more as my husband and I looked at each other with "Here we go." Nope, just $5 added to the payment a month and a very wise warranty choice. After all the paperwork was signed and completed, I asked "What do I owe you for taxes, registration, etc.?" Answer, "You're all set. It's included in the lease." I was stunned. Obviously, I've been stung in the past with hundreds of dollars in useless warranties, down payments, etc. When I got my Honda leases in the past (a basic model Civic and then a Fit), my payments were $89 less a month than my new car with about $4200+ in taxes and down payments and the usual "oh, you need this insurance, that insurance, extended lease warranty, ding insurance, wheel insurance," etc. My new Crosstrek is 100,000 times more the automobile with multiple bells and whistles, safety features, stereo system, heated seats, a beautiful ride, Weathertech AND rug custom floor mats, and just a solid, quality vehicle. Only $89 more a month than my Hondas and truly, absolutely nothing down. This company stands by their word and I couldn't be happier all around!!
Pleasant Experience - NTM
My wife needed a new car. We visited several dealerships of various makes in the area. Included in our search were two Subaru dealerships. We liked the sales approach at MetroWest and purchased another Forester (2016) to replace a (2005). We had a very pleasant experience dealing with Jeff Berman. Jeff was knowledgeable about the Subaru product line and very patient with many questions as we went through our deliberate purchasing process. Jeff was very helpful in explaining the many new bells and whistles on the newer cars. We have not had need to use the service department (not enough miles) at MetroWest, but assume they will be of the same high quality as their sales representatives.
We would not hesitate to recommend MetroWest to anyone interested in purchasing a Subaru.
Karolina & Evan - ejweagle
Keith helped my girlfriend's mom buy her Subaru, and she then recommended that we go through Keith to trade in my Chevy Cruze for a Subaru Impreza. Keith really went above and beyond what is expected of a salesman (Josh was a great help as well!)! He quickly responded to the dozens of emails that we sent to him, put a lot of effort into making this deal a reality, and kept us well informed throughout the entire process. Keith made the entire process very pleasant, and did not push us into something we did not want. After all the paperwork was taken care of, they had a driver deliver the new car to my work and he took my trade-in back with him, making the entire process that much easier.
Dominic from the finance department deserves a lot of credit as well, for looking out for us with respect to warranties and insurance, and for getting a loan that made this purchase possible.
We strongly recommend going through Bertera Subaru to buy a car! And we can't thank everyone enough for all of their help!
Great and easy purchase. - Mooch
Great Customer Service Joey knew about the cars as well as finance answers. Danny Went over the everything in the car!! Very Impressed with both.
Great Experience and Great Salesperson - Angela781
My experience with the sale was excellent. Hoeun was very professional and personable. It was the quickest car purchase I ever made. The service department staff are friendly and very good. I would recommend this dealership.
Steve Bova great customer relations - Jim
Steve Bova is very honest and genuine. Super knowledgeable, very calm and collective. Easy and trusting to talk and speak with. Thus goes a long way when dealing with people in the automotive industry.
Jim & Adnan--
Unparrelled customer service - rater1
As in my previous reviews, I am quite pleased with the service I get from Jimi D. But get this:
My sister recently bought a new car (not from Jimi or Haddad's) and was having trouble pairing her new phone.
Both her dealer and phone provider just pointed fingers at the other and didn't get the issue fixed.
I had her see Jimi and he worked with her to resolve the issue and she left smiling with her Bluetooth working!
Nothing in it for him. Just a great guy willing to lend a hand.
post sales - tmf
We had an issue with our post sales, but it was resolved by the dealership. We are happy with the outcome. 1 2 3 4 5
Not honest - Cheated
The sales people at the dealer are not honest. I was sold a used 2011 Forester on Aug. 19, 2015 that was involved in an accident without disclosing to me. After one week I got the car, I found out the whole rear end was replaced. On further close inspection I found out the driver side rear door, the driver side front fender and bumper had been all replaced. Evidently the car was involved in quite a serious accident. Now I am concerned about the air bags, wheel alignment, and paint quality.
This is the worst car that I bought in my life. I feel cheated every time I drive the car.
terrible experience - Dontgo1
Came in with a concern about my transmision instead of addressing my concern they suggested 1500$ of work which had nothing to do with my concern. I had them change my transmission. Fluids$200 hoping that will help and they charged me $75 extra dollars for their diagnosis which would not even help my problem. Terrible customer service
Great experience at Village Subaru in Acton - 2013tdi
I recently purchased a WRX Sti from Village Subaru in Acton and had a great experience. My sales person was Anthony Motta. I was interested in several vehicles and stopped by Village Subaru to test drive the Sti. Didn’t plan on buying it that day, but they made an offer I could not refuse, both for my trade and for the Sti. Very straightforward process. No pressure, great price up front, I was in and out in <1h including the test drive. In addition, Chris, the finance manager was very pleasant, got me a great interest rate on financing, and also did not try to sell a million options. Very happy I found Village Subaru and I highly recommend them.
Easy purchase with no headaches. - 2010impreza
Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived everything was exactly as described. Good price on the new car as well as the trade in. Met with Ray Brien who helped me with the finance paperwork and all was done in about 1-1/2 hours. Also met both the sales managers who were personable and friendly. Buying a car doesn't need to be rocket science and it feels like the people at Long Subaru understand that.
The Un-dealership not for the reasons you'd expect - Stewy1985
I went to Planet Subaru because the Legacy I wanted was selling out in transit and this was the only dealership that had it. I filled out a request online and no one got back to me. So I filled out another one and talked to a woman named Deb who was nice. I made an appointment and Deb handed me off to a kid named Ryan. Thought it was odd, but whatever. Ryan was very nice and knowledgeable. They won't budge on price and undervalue your trade-in. I was ok with that because Subaru was offering a low incentive plan. So I drop a deposit and when I go to pick up my car, I have to deal with the haggling from finance. Even when I had a perfect credit score, the financial assistant gave me a loan from Rockland Credit at 1.99% (Not the 1.49% Subaru was offering). I should have run then. Also, their promotion for their "Passport Program" is going to cost you...........a lot. Their typical oil change runs you are $165 with a 30k tune up at $590. They won't tell you that in finance, though, in fact when I asked their financial person didn't know anything about the passport program.
In short, if you want a new Subaru and this dealership is local to you, come with your own financial plan or apply via the Subaru site. If you want a specific car and it's only at that dealership - you could probably wait.
What a bunch of thieving crooks! - Joseph D.
What a bunch of thieving crooks!
My daughter went there to turn in her impreza lease and lease a new one.
We had called first and they said they had the car she wanted.
When she got there they said the car was gone, or they couldn't give me a straight answer as to where it went.( I was calling from NYC on her behalf).
Then they asked her to give them a check for $2500.00 to find a car.
I got on the phone with some mope and he said they needed the 2500.00 to look for a car.
I asked him what happened to the car they already said they had in stock.
Then it got interesting, as they lied and lied and lied.
I got my daughter on the phone and told her run as fast as she could and get away from these thieves.
They tried to take advantage of a young girl, who was on her own, and her father was in NYC.
Long story short, we went to Subaru of Wakefield. They had the exact impreza she wanted, no money down, just first payment, and she drove away the next day with everything cool, included were all motor vehicle fees, plates, inspection, and registration.
Let me tell you, IRA Subaru is unethical, creepy, and a bunch of liars. They tried to sucker my daughter. Shame on them.
And thank you to Subaru of Wakefield for being the exact opposite.
Service Center overcharges - Jim M.
Needed work done, took car there, estimate seemed a bit too expensive so got a second opinion, second shop said work needed done was only minor very cheap fix. Months later tried again with another car just to test them same thing happened. They are a ripoff. Smiley and cheerful but snakes.
Steve Lewis Subaru