Super flexible, no pressure environment - fermion
My situation was unique, I was looking for a car but couldn't pick it up for about a month. I worked closely with Mark L. to find a great car. Easy/stress free negotiation and they were awesome about accommodating my timeline.
I didn't end up purchasing a car for reasons totally unrelated to the dealership but if/when I'm in the market for a Subaru I'll absolutely come back.
Great Service. I love my outback. Salesman Roger Dugas Great - Keith66
Nice local Subaru dealer. Highly organized, clean and professional knowledgeable service center and great trustworthy and helpful Staff. Was a pleasure working with you and I love my Used/newer Outback. I will highly recommend you to future clients. Thanks again to Roger Dugas!!!
Best Keith Graham
Outstanding - Kurtnkaren
my wife and I had an outstanding experience buying a Forester from Patrick Subaru in trading in to a bar existing Subarus.. Our salesman, Joe Dineen, was great to work with, as always. Dealing with Patrick Subaru was a pleasure!
Great Dealership - jcala23
Great experince for buying a new car. Perry was very professional along with the other sales personnel. When I also went to pick up the car, he did another thorough inspection to make sure the car was perfectly clean. Great dealership, would recommend to anyone.
A Forester finds a home in Vermont - Deborah Bouchard
Living in southern Vermont is not easy driving. The weather on South Hill in Readsboro is extreme. We have mud season, daily snow, and ice storms. The mountain I live on is 2,000 feet above sea level. I drove a Ford Explorer and it was dependable and got me where I had to go. Having a vehicle for ten years means I invested a lot of money in maintenance and repairs and after the transmission broke for the second time I found myself seeking a new car.
I had a Subaru 4 door sedan, turbo when I lived in Connecticut and loved that car. I see Subarus driving all around Vermont. Knowing this I can buy one because the brand is tried, tested, and true in Vermont climate. This was my chance to go back to my first love, Subaru. I contacted Pat Kelly at Patriot Subaru, North Attleboro, Massachusetts. Pat worked with me to select an awesome 2017 Subaru Forester. He made working through the financial protocol less stressful and worked with me in a respectful manner.
I was especially surprised and pleased to find out that Pat Kelly was driving my new Forester to Vermont. We met at the Bennington Motor Vehicle and together we registered my car. He put my plates on, explained all the options on the car, and even hooked up my Bluetooth telephone! All I had to do was get in my 2017 Subaru Forester, and drive away.
I am very pleased with the Customer Service I experienced from Patriot Subaru; I will recommend my family and friends. And to Pat Kelly, A heartfelt thanks.
Wonderful - Tinacarkin
I just purchased a 2015 Crosstrek I called Frank told him what I wanted and how much I wanted to spend. He found exactly what I waneed and didn't try to sell me anything I couldn't afford.
Service team - kat
service team at MetroWest Subaru was extremely friendly and supportive when I was having difficulty with my car. They exemplified excellent customer service especially Joe.
AMAZING! - MariaEleftheria
I have been using Clay Subaru for the past 2.5 years and have been completely satisfied! Today we traded in our 2011 Legacy for a 2014 Legacy and are extremely happy with the hard work that Joey put in to help us trade our car in! He always goes above and beyond to help my family and I out. We have bought 3 cars through Joey and hope to be buying another car within the year! Thank you Joey and Joe for making us feel like family and helping us out! We will make sure to spread the word and send more of our friends and family your way!
Taking the time to find my perfect car - clmay94
I had the best possible car buying experience here. I never felt like I was being pushed to make a decision. I felt all my questions were answered thoroughly. I don't mean to sound corny, but my experience here renewed my faith in car dealerships.
Great dealership in north reading!! - Jude
Worked with Steve Lanahan and he was very helpful, no pressure and fun to work with!
I bought a 2016 forester and I'm thrilled with it!! Thanks Steve!
Great experience! - l&kinpittsfield
My wife and I recently purchased a Subaru Forester lease return from Haddad Subaru in Pittsfield, MA. Sales manager Chris, and particularly sales/leasing counselor Jimi DeAngelis, made what is usually a painful experience into a smooth and pain-free process. Jimi's friendly and low-key but very knowledgable approach was exactly spot-on. We took our business to the right place. So hats off to Jimi, Chris and Haddad Subaru!
Fantastic experience 4 times around!! - Bela S
I have purchased 2 Subaru's for myself and 2 used ones for my daughter. My experience with Inna Perez was outstanding! She is friendly, knowledgeable and answered all my questions. I cannot imagine going anywhere else. From sales to service, to customer service, this dealership is a five star establishment! I will go back to Inna for my next purchase!
Great experience at Village Subaru in Acton - 2013tdi
I recently purchased a WRX Sti from Village Subaru in Acton and had a great experience. My sales person was Anthony Motta. I was interested in several vehicles and stopped by Village Subaru to test drive the Sti. Didn’t plan on buying it that day, but they made an offer I could not refuse, both for my trade and for the Sti. Very straightforward process. No pressure, great price up front, I was in and out in <1h including the test drive. In addition, Chris, the finance manager was very pleasant, got me a great interest rate on financing, and also did not try to sell a million options. Very happy I found Village Subaru and I highly recommend them.
Get it in writing! Deceitful sales practices-SURPRISE! - SCAMMED
Expect to do some work with this dealership to get what you want. They did NOT hold up to their end of the deal. Promises reneged, ignored and lied about by EVERY person from the sales dept. to the heads of the office, all who I dealt with there. Be careful. If they say they are going to sweeten the deal, get it ALL in writing before signing anything. Bad actors all. Unethical from start to the bitter end. Will NEVER TRUST Atlantic Subaru again.
Effecient, pleasant experience - Mr Bud
I found this particular dealership easy to work with. Little pressure experienced during my inquiry despite the obvious desire by the dealership to sell. Much better than my local Subaru dealership
Suburu Danvers - Lucky lady154
My experience at Danvers Suburu was very stressful.No one answers the phone except phone machine or receptionist transfers only to have no one call back for days. They hit you in your wallet and refuse to explain $$$$$ relating to loan contracts. Avoiding that by all means.There seems to be drama among workers and management. Had to drive there to get any answers taking up hours of my time.I will not go back to buy a car. Not fun.
Check dealer reviews in the future.
Poor handling of complaint..UPDATE TO REVIEW - mmagidny
I'd always gone to Planet Subaru for most of the service on my Outback, which had been purchased as as Certified Pre Owned vehicle from PS in '09. The last few times there I've had poor experiences and to this point, no one has done a thing other than apologize. The last straw was the rear brake job I went in for this past July. The techs there did the job but never hooked the emergency brake cable back. This is the 2nd time such a thing has happened there at PS. I had to trek back there from Quincy on a Friday afternoon in July (mired in an hour of Cape Cod weekend traffic) and was promised compensation from the Service Manager Matthew. Countless emails and almost 4 MONTHS LATER, I've received nothing but lip service. We love our Outback and planned on coming back next year to trade this one in on a newer model but will not be going back again based on the juvenile handling of my complaint. The Service Manager even acknowledged the issues from the past after researching this (which took weeks after my initial complain) but I've received NOTHING. If anyone in any Management role would bother to contact me, I'd be appreciative and frankly based on my experience with Matthew at this point,shocked if anyone bothered.
I did finally speak with the Service manager, who agreed to compensate me for the most recent issue as well as for the past issues. As a long standing customer and fan of PS, I was relieved that they finally agreed to do what I thought to be the right thing.
Inept Service - No Sense of Urgency - No Communication - Erinsmom1980
Routine service. Didn't xx car for 5 hours. Called 1 hour after car was suppose to be done. Needed a part - told 2 days - called again - parts still not there. Maybe next day.
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Subaru of Wakefield
Steve Lewis Subaru