Satisfied Shopping at CitySide - jodo55
Starting with the test drive all the way through to driving our new Crosstrek off the lot, we found the CitySide experience to be very satisfying. We did not feel pressured, we were well informed throughout the process and we felt respected as customers. Our sales rep Tom D'Alessandro was easy to work with and finance manager Mike Nelson was thorough and transparent. We will definitely recommend CitySide to our friends and neighbors.
Great Salesperson! - Kjk
I came from Eastern MA to lease a car at Steve Lewis Subaru. Roger Dugas was exceptionally knowledgable and helpful from the test drive through to delivery.
Everyone I dealt with at the dealership was friendly and helpful.
Friendly and Knowledgeable Sales Person - steve13565
Jeff was great to work with. This is my first Subaru. I had done my research on the internet and figured out the price I wanted to pay. Jeff did an excellent job of explaining the technical advantages of the Subaru which, as an engineer, I really appreciated. I wanted a trailer hitch to be installed and chose the more expensive Subaru brand of trailer hitch. From my explanation of what I wanted to tow Jeff sensed that that was the wrong choice, so he showed me a comparison of the one I chose and the other option. I quickly saw that he was right that the less expensive, but larger hitch was more suitable for what I wanted to tow.
I had also done research on the trade-in value of my Toyota Camry, and got pretty much what I wanted.
Things went so smoothly that I was able to take possession of the car on the same day I first walked into the dealership.
GREAT CAR BUYING EXPERIENCE - Donna R
I have only dealt with one dealership in the past (for 20+ years), but I really liked the Subaru Crosstrek, I felt no pressure to buy when I first walked in the door on a Sunday afternoon and Tom Sawvelle provided in depth information about the model I liked, we went on a test drive and I left the dealership with a lot of information. I came back a couple weeks later ready to purchase and he and the finance team worked up a deal I could not refuse. The night I picked up my new vehicle, Tom went over all of the vehicle features with me before I drove away from the dealership. I have heard lots of good feedback for this dealership and I'm sure I will be very happy with my new Subaru.
Incredible Parts Department - zkhennings
I have been to many parts departments at many dealerships, or should I say stealerships. I dreaded every time I needed an OEM part. Terrible prices and terrible service, no one knows what they are talking about, wrong parts ordered all the time. The Wakefield Subaru dealership however is amazing, I pretty much use only Subaru parts on my WRX now because it is always a pleasure. Jeremy really knows what he is talking about and he is incredibly helpful, never had a wrong part ordered from there, and I spend thousands of my dollars there. Prices are great as well for OEM parts. I am not paid or anything to write this interview, these guys just really deserve some recognition for always being super helpful and for being true car guys who I can actually talk engine building details with. Thank you for not being a bunch of idiots who know how to poorly type words into a search bar, I'll continue to come back as long as I drive a Subaru.
A Forester finds a home in Vermont - Deborah Bouchard
Living in southern Vermont is not easy driving. The weather on South Hill in Readsboro is extreme. We have mud season, daily snow, and ice storms. The mountain I live on is 2,000 feet above sea level. I drove a Ford Explorer and it was dependable and got me where I had to go. Having a vehicle for ten years means I invested a lot of money in maintenance and repairs and after the transmission broke for the second time I found myself seeking a new car.
I had a Subaru 4 door sedan, turbo when I lived in Connecticut and loved that car. I see Subarus driving all around Vermont. Knowing this I can buy one because the brand is tried, tested, and true in Vermont climate. This was my chance to go back to my first love, Subaru. I contacted Pat Kelly at Patriot Subaru, North Attleboro, Massachusetts. Pat worked with me to select an awesome 2017 Subaru Forester. He made working through the financial protocol less stressful and worked with me in a respectful manner.
I was especially surprised and pleased to find out that Pat Kelly was driving my new Forester to Vermont. We met at the Bennington Motor Vehicle and together we registered my car. He put my plates on, explained all the options on the car, and even hooked up my Bluetooth telephone! All I had to do was get in my 2017 Subaru Forester, and drive away.
I am very pleased with the Customer Service I experienced from Patriot Subaru; I will recommend my family and friends. And to Pat Kelly, A heartfelt thanks.
So happy I met Jessica - Kellyb
I had the pleasure of working with Jessica Sudeall to purchase my first Subaru. She listened to my "wants list" in a vehicle and came back with only the vehicles that fit the criteria. I felt very comfortable with her and truely believe that she was transparent when it came to pricing. I traveled from Worcester to Natick, with many Subaru dealerships in between, and am so happy that I did.
AMAZING! - MariaEleftheria
I have been using Clay Subaru for the past 2.5 years and have been completely satisfied! Today we traded in our 2011 Legacy for a 2014 Legacy and are extremely happy with the hard work that Joey put in to help us trade our car in! He always goes above and beyond to help my family and I out. We have bought 3 cars through Joey and hope to be buying another car within the year! Thank you Joey and Joe for making us feel like family and helping us out! We will make sure to spread the word and send more of our friends and family your way!
New WRX - Axel M
I was looking for the right WRX so I login to truecar.com I put the information of the type that was looking for couple hours later Holly call me and send me information of vehicles that they had in the inventory the next day she help me out with that application and by the end of the day everything was approved it couldn't be more easier all the staff are being friendly and helpful I will recommend this dear to everybody who asked me where I got my new vehicle
interested in leasing Outback - 2DOGS and a KID 11
Just moved here from Florida. Know we'll need a car that is good in snow. Subaru is at the top of our list so we made an appt. with Kris Doyle to check out the Forrester and Outback. Kris is such a gentleman and took plenty of time to let us test drive and ask questions.I drive a '96 Camry and my husband a '03 Tacoma (not 4wd) so before the snow flies,we are hoping to be in an AWD We are still talking at this point but I am VERY impressed with Kris and his sales manager, Stephen Geer.
I would highly recommend Long Subaru to anyone.
Top Reviewed Specialists At This Dealership
Great Experience - JenMac
My husband and I went in just to look at and test drive as we were comparing several cars before making a decision. We worked with Greg Valentgas from the first time we went to the dealership and were up front about our plans making it clear that we were not purchasing a car that day. Greg was friendly, helpful and did not pressure us at all to make a purchase. He was easy to get a hold of on the phone when we had further questions and when we decided to move forward with purchasing our Outback he was great to work with to finalize the process. I highly recommend working with Greg if you are in the market for a new Subaru!
Leased 2nd subaru - Cad02664
Went back because of attention to detail, they REALLY listen and dont just sell a car, they find your fit. Great team. I feel confident that all service has been correctly done.
Great dealership in north reading!! - Jude
Worked with Steve Lanahan and he was very helpful, no pressure and fun to work with!
I bought a 2016 forester and I'm thrilled with it!! Thanks Steve!
great experience - cgdovin
i came in just to see what was available since i was in the market for anew vehicle and ended up buying a vehicle.every one was friendly and accomodating and i think i found the perfect vehicle for me. was a little more than in my mind i had inteded to spend but i thnk the extra will be worth it!
Fantastic experience 4 times around!! - Bela S
I have purchased 2 Subaru's for myself and 2 used ones for my daughter. My experience with Inna Perez was outstanding! She is friendly, knowledgeable and answered all my questions. I cannot imagine going anywhere else. From sales to service, to customer service, this dealership is a five star establishment! I will go back to Inna for my next purchase!
Excellent service. - Jbooth137
Great service. Repair was done in time they said it would. Everything went according to plan. Repair was done efficiently and no issues since. 10/10 would recommend. Will only got to Atlantic for service on my car.
Great experience at Village Subaru in Acton - 2013tdi
I recently purchased a WRX Sti from Village Subaru in Acton and had a great experience. My sales person was Anthony Motta. I was interested in several vehicles and stopped by Village Subaru to test drive the Sti. Didn’t plan on buying it that day, but they made an offer I could not refuse, both for my trade and for the Sti. Very straightforward process. No pressure, great price up front, I was in and out in <1h including the test drive. In addition, Chris, the finance manager was very pleasant, got me a great interest rate on financing, and also did not try to sell a million options. Very happy I found Village Subaru and I highly recommend them.
Unresponsive Customer Service - kbeard10
I had a great experience during the original buying experience. The salesperson was straight-forward, friendly, and simplified the process. I put down a deposit and was told that the title would be available in the next few days (within the week) at which point I could pick up my car. Over a week later, I still had not heard any update so I called and was told that they did not know why the title was not in and they did not know when it would be. Two weeks after making my deposit, I called several times leaving messages with various employees (management, sales, finance, etc.). I got no responses. The next day I left more messages, only one of which was returned. I was told that the title was being held at the bank and that this was known from the beginning (at the time of my deposit). Also, it was estimated that it would be another two weeks before I would be able to pick up my car. I was told to think over my options and call back. Since then, I have called back every day for several days leaving messages and have yet to receive any response. It has been over two weeks and I am incredibly frustrated with the service I am receiving. At the very least, I would expect a loaner car to be made available to me since it appears I will be without a car for a month or so.
Horrible car dealership - Marc86
After doing some online research for the 2015 Subaru WRX I found one listed at planet Subaru . I drove 45 minutes to get there . I went inside and approached a dealer and stated that I would like to take a look at the vehicle and test drive it . He brought me over to his desk and starts talking about trade in value and financing . I thought this was a little odd as I hadn't even seen the car yet but he claimed this was how they do it at that dealership . In hindsight I feel like he was profiling me . The dealer tells me how much my trade is worth after looking on Kelly blue book. He then walks off for about 30 seconds and comes back claiming he looked up the auction price and this is the most he will give me and it's non negotiable . I knew he was lying because he was having difficulties nagivating his computer when he was in front of me ( seemed computer illiterate ) yet when he walked away he was some how able to access the system much faster. When I mention to him that we could start negotiating the price of the car I'm buying, he tells me they don't negotiate selling prices and that the listed price is the selling price . He also mentions that the car is a buy back and will be sold with a lemon title . I pretended to not know what that meant . He claims it was a minor issue with a check engine light coming on . In reality if a car is a lemon title it has serious mechanical defects . At this point I've been there for about 10 minutes . I tell the dealer if we can't negotiate the selling price then I'll have to look elsewhere . He then stands up and ends the interaction. Very rude and arrogant . As a disabled combat veteran (OIF) and a former law enforcement officer I expect a certain amount of professionalism from a car dealer . This is the type of dealer that gives the car dealing business a bad name . 'My intention is to contact corporate office as I believe this dealer broke certain operating procedures set by Subaru corporate offices and at worst profiled me .
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Poor customer service - New Subaru Owner
Highest pricing around, poor customer service and on top: attitude from the GM.
Surprising - all other Subaru dealers in area were pleasant. Buying elsewhere, good luck!
Steve Lewis Subaru
Subaru of Wakefield