Great experience - Ashley Hyde
This was my first time buying a car and I could not have asked for it to go better. Everyone I dealt with was great and they made the stress of buying a car as minimal as possible. Not to mention how quickly I was able to drive away in my car. I went car-shopping Tuesday and my car was ready to be picked up Thursday! Wonderful experience. I would recommend them to anyone and I will go back in the future.
Excellent experience - Roland
We found the experience to be surprisingly pleasant. We were thoroughly informed about the models and show around and could make our decision without any pressure.
Great Dealership, Honest and straight forward. - Jsav
My first new car buying experience happened here. All the staff and management were very professional,honest, and cooperative working with me and my budget. Would recomend to everyone.
Superior Customer Service - JasnPhil
My husband and I contacted Marty the general manager due to a service issue, and a need for a new vehicle. He personally contacted us and met with us when we visited and made sure we were in good hands. We dealt with both Jesse and Frank during the visit, both were extremely sensitive to our needs, and went above and beyond to ensure we were happy customers. Everyone was pleasant, knowledgeable, low pressure, and attentive, and we left with not one but two new vehicles. We would highly recommend North End Subaru to anyone looking for a Subaru vehicle. Some of the best customer service we have ever received.
Beautiful Car, Beautiful People - JustJenzy
I knew I wanted a Subaru Legacy and shopped online and went to a different Subaru dealership before coming to Wakefield. This was my first time buying a car, and was nervous. At the other dealership I was very put off - I felt like the salesman was snakey, ordered me around and tried to push me into something above my budget refusing to show me other options. I had the total opposite experience at Wakefield. Perry was completely straightforward, transparent and trustworthy. Not only did I get the exact car I wanted and for a much better price than anywhere else, but I felt completely taken care of. I couldn't believe the amount of time Perry spent with me test-driving, showing me all the features, and making me laugh the entire time. And when Perry was off, Nelson filled in brilliantly. Took my car to get it inspected for me and came with me to the car wash and actually hand dried the car for me after I had driven it (in yucky Boston snow) for a week. Truly above and beyond. Anytime that I had to wait a few moments for finance or anything else - they sat with me and entertained me, even indulging me in showing decade old pictures of my husband in a metal band. The amount of time both Perry and Nelson spent showing me and helping me with all of the car's features - eyesight, navigation, voice, radio, phone etc - was extraordinary. Perry even calls occasionally just to check-in and see if I need anything and if I still love the car. Which I do. It is my baby. They both made me feel like the most important customer in the world. I can't thank Subaru of Wakefield and especially Perry and Nelson enough. They put the sexy in Subaru. I highly recommend either of them for a great deal and a beautiful experience.
"IMPRESSED!" - LKYWMN
And "HAPPILY SURPRISED" I might add.
As I never had test driving ( never mind owning??) any model of Subaru on my Bucket List, that day or ever.
After a long MLK Monday of visiting and test driving other vehicles (on my list) to urgently replace my recently totaled 08' BMW,
Dave Sacco greeted us with a warm handshake and a friendly and charismatic smile as I sat in the driver's seat of a 2017 Outback on the showroom floor.
I was immediately surprised at the overall quality of construction, interior size, ground clearance and
simplicity of the dashboard as compared to others we had driven prior that day.
Also impressive was the maneuverability, quiet ride, awesome stereo system as we took it for a spin on 295 back to the dealership via the country roads of Cumberland RI.
Dave's instruction and ease of operation of all the "bells and whistles" along with his helpful assurance in learning all things Technical on the Outback was apparent. Thanks Dave!
0% Financing and the deal was quickly and kindly sealed with Shawn in Finance. Thanks for the ease and speed of bringing it all together so quickly.
We left MLK Monday evening with a brand new 2017 Outback Limited and as NEW members of the Subaru Family!
Looking forward to a long and happy relationship!
In Need of Replacement Wiper Blades - Quiltlady48
I drove to Subaru Express looking to replace my shredded wiper blades. Tim directed me to parts and in a flash I had my new blades and was on my way thanks to Tim. Friendly efficient service!
Top Reviewed Specialists At This Dealership
Subaru Sales Professional
2017 Subaru Crosstrek Purchase - weikerwayne
Purchased a 2017 Subaru Crosstrek from this dealer. This was my first experience with Subaru. I was very pleased with the entire sales team. There was no pressure to purchase any vehicle from them. I pretty much had them show me one of each model and they didn't push back once. Once I decided on a vehicle to purchase, my salesman Shawn McMurry located the exact model with options I wanted and had it brought in the following day. On the next business day I signed the paperwork while they registered the vehicle. I drove it off the lot the following day. This was one of the easiest vehicle purchases I've made to date. The showroom was always clean and the customer service was top notch. If you are in the market for a Subaru, I would suggest Long Subaru first.
Great To Work With - thatnewguyintown
Marc Soloway went every step of the way with me on my first car purchase and then some! He's there to back you up as a car owner and make sure your needs are met, got to love a person that's willing to be hands-on to make your experience buying a car truly forthright. MetroWest Subaru has been reliable and continues to make sure my driving experience stays safe and fun through all seasons.
Sales of my new/used Impreza - Caner Emily
My sales person, Tony Chahwan, was most pleasant to work with. He was extremely knowledgable, curttious, not pushy, patient and helpful. He went the extra mile. The next day, he dropped my old car off at my house! He answered a sensitive question about selling my old car, the signing of the title over to the new owner.
The service department stayed late in order to detail my car so that I could take it that day.
I could not have had a better car buying experience!
I could not
Shopping for a Subaru Forester - satisfied customer
I went to Bertera Subaru to look around for a used Forester. Their prices on the internet for Black Friday weekend were showing up less than other dealers in the area and I wanted to see if they actually were true. I had already made a deposit on a slightly used car (2016) at another dealer. I was introduced to Joe Bucko. He had a similar car on the lot but he then told me they were doing a sale on 2017 cars that weekend and when he told me the price, it was several hundred dollars less than the 2016 I already put a deposit on. We picked out the color from a car on the lot and I was about to order one for delivery when he offered a break on the new one in the lot with extra accessories for the same price. How could I say no. I did purchase the 100K warranty which I think is worth it for a new car and the maintenance program for $970. When I went back to get the car ( Joe got the car registered and plates on), I decided to cancel the maintenance program due to another review and they were very amenable to this. However, after I found out that it covers an extensive 30K check up and not just oil changes, I decided to keep it.
Joe went out of his way to make things easy for me. I had to come back because the engine light had gone on and then next day it went off and he was helpful and ready to get me into the service area quickly. Great guy.
All in all, this has been a very good experience for me as I am not one to buy a new car. Also, Subaru sends you a very nice leather travel bag for purchasing a new car. That was cool.
Great Experience - JenMac
My husband and I went in just to look at and test drive as we were comparing several cars before making a decision. We worked with Greg Valentgas from the first time we went to the dealership and were up front about our plans making it clear that we were not purchasing a car that day. Greg was friendly, helpful and did not pressure us at all to make a purchase. He was easy to get a hold of on the phone when we had further questions and when we decided to move forward with purchasing our Outback he was great to work with to finalize the process. I highly recommend working with Greg if you are in the market for a new Subaru!
Great dealership in north reading!! - Jude
Worked with Steve Lanahan and he was very helpful, no pressure and fun to work with!
I bought a 2016 forester and I'm thrilled with it!! Thanks Steve!
Had great experience - berkshirelesee
I had a very good experience dealing with Darrell and Haddad. They worked with my situation and gave me a good deal on my new lease, beating a competitor's pricing. Darrell helped me with all my questions, even after I had gotten the car. Would definitely recommend!
Work is always done in a timely fashion. - Duke
This is my third Subaru. They are by far a great buy. I like to drive and I feel very confidant and safe in my Subaru. I bought the Outback this time and if I ever feel the need to trade it in I would stay with the Outback. The folks I dealt with at Subaru were very helpful and friendly.
Poor Customer Service @ Atlantic Subaru on 3 occasions - Wendy Foley
I've given Atlantic Subaru 3 chances to service my car. Each time I enter the service center and get an "Attitude" from the girls at the desk. The first time I thought maybe they were having a bad day however not the case.
They are both very unprofessional and do not demonstrate any compassion or empathy for the customers. I've experienced it personally as well as I have observed their actions with other customers as I sit in the waiting area.
I also feel that they try to add services to increase the bill when the service may not be needed. I have another car that is serviced at another Dealer that is exceptional! The two are night and day and they are only a block away from each other.
I will not be returning to this location for any services going forward as well as will not recommend them to others.
Great experience at Village Subaru in Acton - 2013tdi
I recently purchased a WRX Sti from Village Subaru in Acton and had a great experience. My sales person was Anthony Motta. I was interested in several vehicles and stopped by Village Subaru to test drive the Sti. Didn’t plan on buying it that day, but they made an offer I could not refuse, both for my trade and for the Sti. Very straightforward process. No pressure, great price up front, I was in and out in <1h including the test drive. In addition, Chris, the finance manager was very pleasant, got me a great interest rate on financing, and also did not try to sell a million options. Very happy I found Village Subaru and I highly recommend them.
Unresponsive Customer Service - kbeard10
I had a great experience during the original buying experience. The salesperson was straight-forward, friendly, and simplified the process. I put down a deposit and was told that the title would be available in the next few days (within the week) at which point I could pick up my car. Over a week later, I still had not heard any update so I called and was told that they did not know why the title was not in and they did not know when it would be. Two weeks after making my deposit, I called several times leaving messages with various employees (management, sales, finance, etc.). I got no responses. The next day I left more messages, only one of which was returned. I was told that the title was being held at the bank and that this was known from the beginning (at the time of my deposit). Also, it was estimated that it would be another two weeks before I would be able to pick up my car. I was told to think over my options and call back. Since then, I have called back every day for several days leaving messages and have yet to receive any response. It has been over two weeks and I am incredibly frustrated with the service I am receiving. At the very least, I would expect a loaner car to be made available to me since it appears I will be without a car for a month or so.
Horrible car dealership - Marc86
After doing some online research for the 2015 Subaru WRX I found one listed at planet Subaru . I drove 45 minutes to get there . I went inside and approached a dealer and stated that I would like to take a look at the vehicle and test drive it . He brought me over to his desk and starts talking about trade in value and financing . I thought this was a little odd as I hadn't even seen the car yet but he claimed this was how they do it at that dealership . In hindsight I feel like he was profiling me . The dealer tells me how much my trade is worth after looking on Kelly blue book. He then walks off for about 30 seconds and comes back claiming he looked up the auction price and this is the most he will give me and it's non negotiable . I knew he was lying because he was having difficulties nagivating his computer when he was in front of me ( seemed computer illiterate ) yet when he walked away he was some how able to access the system much faster. When I mention to him that we could start negotiating the price of the car I'm buying, he tells me they don't negotiate selling prices and that the listed price is the selling price . He also mentions that the car is a buy back and will be sold with a lemon title . I pretended to not know what that meant . He claims it was a minor issue with a check engine light coming on . In reality if a car is a lemon title it has serious mechanical defects . At this point I've been there for about 10 minutes . I tell the dealer if we can't negotiate the selling price then I'll have to look elsewhere . He then stands up and ends the interaction. Very rude and arrogant . As a disabled combat veteran (OIF) and a former law enforcement officer I expect a certain amount of professionalism from a car dealer . This is the type of dealer that gives the car dealing business a bad name . 'My intention is to contact corporate office as I believe this dealer broke certain operating procedures set by Subaru corporate offices and at worst profiled me .
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Poor customer service - New Subaru Owner
Highest pricing around, poor customer service and on top: attitude from the GM.
Surprising - all other Subaru dealers in area were pleasant. Buying elsewhere, good luck!
Subaru of Wakefield