thanks Dave - chris
Dave was extremely helpful and attentive and made the process easy. Great sense of humor and easy to work with throughout the process. Thanks Dave.
Best car buying experience ever - pkowaleski
I have bought quite a few cars in my lifetime, but my experience with Frank at Patrick Subaru was by FAR the most positive one I have ever had. Frank was extremely knowledgeable, took the time to demonstrate all the buttons and explained so many things that other salesmen usually do not take the time to do! I am so impressed with Frank and the entire dealership. I will not be going elsewhere for a long time. Thank you Frank and thank you Patrick Subaru!
Always a great buying experience - 5 cars strong! - bbaldinelli
It is so easy to purchase at North End. Greg doesn't SELL he provides information for you in easy to understand terms so the decision is super simple to make. This is my 5th car purchase from him and this one I didn't even need to do a test drive. Just called him up and 3 days later picked up by new car. I can't say enough about how I love working with Greg and why he's the best in the business.
Two great salespeople - PJG
When shopping for a new car, my wife and I had the pleasure of working with two great salespeople at CitySide: Tom C and Darren. When we met Tom, we were at the beginning of our buying process, and he was very thoughtful and patient with going over the features of the different Subaru models and the different trim levels. Once we had decided on the make and model of the car that we wanted, the rest of the buying process was easy. Due to a scheduling issue, we worked with Darren to finalize the deal. We did our homework and made a fair offer that was accepted with no hassle. Darren walked us through the rest of the process and then spent more than an hour with us in the car when we picked it up customizing all the settings for us and going over practically every single feature. The finance department was also very easy to work with. Overall, a very great experience and I recommend anyone looking for good customer service to seek out Tom C and Darren at CitySide.
Wonderful Dealership - stella17
The entire experience at Subaru was very pleasant!! Buying a car is a very stressful event but the personnel at Patriot Subaru made the event stress-free and enjoyable. Our sales rep, Pat Kelly, was extremely helpful. There was no pressure at any step along the way. One of the best part was the lack of "games" that there dealers play to make a sale. The atmosphere was relaxed and laid back.
Buying a new Subaru Forester - Paula Casey
We had it in mind to get a Subaru Forester when it was time to replace my 2006 Honda CRV. We had hoped it would be a few years down the road, but my car was totaled and I was forced to buy before I was ready. Our first stop was Beard Subaru. Right away the salesman, Robert Wayburn was knowledgable, friendly without being pushy, and just an all around nice guy. We usually shop around and try to get the price reduced, but the prices were already fair and lower than what we had seen online at other dealers. The financing went smooth and Chris DaCosta was informative (and again not pushy) when explaining the different extra warranty packages. A very hurried and stressful day securing a new car was made easier with the whole Subaru team.
Top Reviewed Specialists At This Dealership
Subaru Sales Professional
Painless car buying experience. - Debbie 321
All the employees were very friendly and helpful, even those not involved in my transaction. Christian was very knowledgeable about the product and able to answer all my questions. She spent quite a bit of time showing me how to use all the " bells and whistles " on my new car.
I will always buy my cars here! - LisaMack5
Our family has been driving Subaru models for over 25 years. We are forever loyal to the name, it has kept us all safe especially during the harsh New England winters. Our local dealership is Long Subaru in Webster, the people we have met there have all been outstanding. Right from the start with sales and through service as well, we have been treated with respect and courtesy. We enjoy seeing the same friendly faces each time we go back and appreciate the low-stress atmosphere there. I recommend Long Subaru to anyone looking for a dealership committed to their customers.
First class customer service - Numbersguy
As a repeat customer, I found the experience fair and efficient. I can call Marc Soloway and get a response quickly. Leasing a new car is all about the salesperson. It helps also that Marc is the most intelligent sales associate I have ever known,
Great service and friendly expertise. - Eric Egavian
Isabel Nelson and Dave Melkonian were both great in helping me find the right car for me. This was one of my first dealership experiences as my last couple vehicles were hand-me downs. It was a painless experience with great service and expertise that helped me narrow down which vehicle I wanted. Isabel and Dave were extremely friendly and were very easy to work with in terms of finding the right price and making sure no questions were left unanswered. Both were great and instrumental at helping me find my new car. Overall it was a wonderful experience and I would recommend them to anyone looking for a new car/Subaru.
Finance manager is the very best, - steve
Joey, Allan, is the best finance manager in the world!! He will go above and beyond to get you into a car, he is the best!!
The sales person was not pushY - Chee chee
This was a great experience since most places put so much pressure on you to make a decision on the spot. As a female I would recommend other people to see Gil Roy when buying a Subaru.
AMAZING!!!! - Sdalattery785
Erik was absolutely wonderful and completely put my feelings before anything. It made the car buying experience so much less stressful knowing he wasn't in it just for the money.
Just bought a Subaru. Great experience. - Brenda19
Great experience. Low pressure sales. Really friendly to work with. Highly recommend Haddad for buying a new or used vehicle. I will continue to give them my business.
The best car shopping experience ever! - Janet
From the moment I was greeted by Inna I felt like family! I would buy another car there, especially from Inna - she is the best. She never pressured me and answered all my questions with a smile! Thank you Inna!
Planet Subaru and Scott Chandler gets 5 stars !!! - Gary
While still in California and in the process of moving to Massachusetts, I contacted Planet Subaru and worked with sales representative, Scott Chandler, to purchase a new Subaru Crosstrek (who was awesome and made the process go so smoothly). Scott Chandler provided the following excellent service:
1) Got me the car with exactly the options that I requested. NOTE: Only Subaru dealers in MA had new Subaru Crosstreks that had extra options that I was not interested in getting.
2) Scott worked with my moving schedule (from CA to MA) so that I was not pressured to move to MA sooner to get my new car. Scott's willingness to accommodate my schedule eliminated some of the stress in moving.
3) Applied discounts (that Planet Subaru was offering) to the new car that I was purchasing.
4) On the day that I was scheduled to pick up my new car, Scott picked me up in the morning from the hotel I was staying in and brought me to the Planet Subaru. NOTE: Instead of making me take a taxi cab to get to the dealership, Scott provided "above and beyond" customer service to accommodate me.
5) On the day I was to pickup my new car, Scott made sure that the process went very smoothly, took care of all of the paper work, and delivered my new Subaru Crosstrek at the price that was stated.
At Planet Subaru, other people were involved with the purchasing process and I would definitely give those individuals a "5 Star" rating.
From the 1st time I spoke to Scott Chandler to the day I picked up my car, Scott kept in constant communication with me and I would definitely say that Scott Chandler EXCEEDED my expectations and eliminated all of the stress of buying and registering a new car (in another state) !!!
Even though there are several Subaru dealerships closer to my new residence in MA, I will definitely take my car to Planet Subaru for all servicing due to the excellent customer service I received from Planet Subaru !!
Gary (from California)
Referring bonus - Jim8888
That's a big lie , told $100 ends up only give me
A $50 check ,what are a lie.i would never bring anyone into third door.
Happy! - Purple dragonfly
Just purchased a certified used Forester for a great price, have had a test drive, and am driving it off the lot as soon as all the paperwork is done. I feel confident that this is the best car I could buy for the price- they worked with me to get it affordable. Mark Andersen isa wonderful salesman!
My Customer service - Mike P
Purchased a legacy for my wife and she loves it! Very smooth ride. Our sales consultant George Valvanis was great! My wife and I had a lot of questions and George we able to answer all of them without hesitation.
Thank you Ira and George Valvanis!
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Steve Lewis Subaru
Subaru of Wakefield