Excellent service, knowledgeable and great price! - Vera
We recently bought a 2016 Subaru Crosstrek at CitySide Subaru--our first car! The service was excellent! The Sales and Finance specialists were extremely knowledgeable and helpful.
We enjoyed our business with them and are very happy with our purchase at CitySide Subaru.
Smart, attentive & thorough = a great car buying experience! - Happy New Subaru Family
This dealership nicely welcomes the variety of shoppers in the Pioneer Valley. Kyle Goodreau gave us the tactful balance of shopper space and support. Given such room and time to browse their vast inventory, he was a positive, witty, and informative ally during our thoughtful shopping experience. Cassie then followed-up with a patient and thorough orientation to our new chariot, so we left the dealership prepped and ready to enjoy our new Forester. Tim helped us work out the numbers and leave as happy customers in the neighborhood. All in all, Steve Lewis Subaru is an excellent place to go for new or pre-owned vehicle shopping, and we'd enthusiastically recommend Kyle as an attentive and excellent sales associate!
- Happy New Subaru Family
Exceptional dealership experience - MTG
This was my first car buying experience on my own. I had been to a dealership before, but it had been with either my parents or my girlfriend and her mother to help her pick out a car. The employees were quite friendly and helpful, and I was able to quickly find a car that I liked. John was able to work with me to find a payment that fit my budget and was very patient through the insurance transfer process. Although I didn't select any of them, Patrick Subaru also had a number of extended maintenance plans I could have chosen from for an additional monthly fee. It felt like they really cared and wanted to make buying and owning one of their Subarus an excellent experience. All in all, I would absolutely recommend this dealership to a friend or relative.
Awesome experience.....my dream car is now a reality - Cecile
Patriot was the third dealer we visited this weekend in our search for a new SUV. The Forester has been on the top of our list lately but the first dealer we went to did not impress. Our second trip was back to ford. I have always loved my Fords so Subaru had to really win us over. We did have a Ford all picked out as a possible purchase but still in the comparison mode moved on to Patriot. Pat Kelly was very professional and friendly when greeting us at the door. He was very observant to our needs and really focused in on what we were looking for. I had no intention of leaving any dealer with a vehicle this weekend but they really worked within our budget to help us move quickly into my dream car. The Forester is of course an awesome drive. In the past I found financing was much easier through my own bank but Shawn Lajuenesse was able to work out a good finance plan that allowed us to drive off the lot in our new car. Thank you both for taking the extra time to work it all with us. Friends did recommend Patriot Subaru to us and I am happy to be a new member of the patriot family.
Familiar faces have returned - Boss lady
I was pleasantly surprised to see J.J has returned to Subaru Service. I went in to make an appointment to get my car service and decided to schedule it when he was working. During our conversation I found out that Josh had returned as well. It's nice to see familiar faces again.
Smooth - Mjt1962
The whole lease process was the smoothest ever. They didn't try to upsell anything else and gap insurance is covered by Subaru. Only signed 4 pieces of paper instead of a book.
Great price. Zero pressure to purchase new car. - BostonEngineer
Went there on Memorial Day. Great price (below Consumer Reports and the few nearby dealers). Zero pressure. No waiting (I had made an appointment online.) Bought an Outback. Only reason am giving it 4 stars instead of 5 is that the salesman made up a few answers to a few minor technical questions he did not know the answer to, though he was very friendly and helpful.
AMAZING! - MariaEleftheria
I have been using Clay Subaru for the past 2.5 years and have been completely satisfied! Today we traded in our 2011 Legacy for a 2014 Legacy and are extremely happy with the hard work that Joey put in to help us trade our car in! He always goes above and beyond to help my family and I out. We have bought 3 cars through Joey and hope to be buying another car within the year! Thank you Joey and Joe for making us feel like family and helping us out! We will make sure to spread the word and send more of our friends and family your way!
Great Experience, Great Sales person - Jack
Had a great experience at Quirk Subaru This is the second Subaru from Quirk after checking with other local dealers. Dealing with Mach Kim was a pleasure. After searching for vehicle with the equipment I
realy wanted I found it at Quirk in a 2017 Outback. Mach was very knowledgable about his product.
Fast and Pleasant... - Matthew Risley
Subaru was a breath of fresh air. Low pressure sales and sticking to what you were looking for and not trying to upsell you or put you in a vehicle that you were not interested in. Pricing was more than fair and actually under KBB prices. I would encourage people to visit Bertera if they were looking for a new or used vehicle.
I will say that they lack in post purchase process of tying up loose ends. A bit of a headache managing them after they have your money. It would be nice to have the same attention that you receive pre purchase, post purchase. I have yet to find a dealer with that level of attention...Oh well...That is the only reason I gave them 4 stars instead of 5.
Great dealership in north reading!! - Jude
Worked with Steve Lanahan and he was very helpful, no pressure and fun to work with!
I bought a 2016 forester and I'm thrilled with it!! Thanks Steve!
Go see Erin - MKeeve84
There is nothng worse then going to buy a car in my opinion. Sometimes I wish cars lasted forever so I would never have to go to a dealership ever again. Until I met with a young woman named Erin Saldrini. Ashley set up an appointment between us so I could take a car for a test drive and I have never met a better salesperson then Erin. I don't even want to call her a salesperson because that is so far from how she came across to us. She was sweet, funny, patient and listened to every single thing and concern we had. I would recomend her to absolutely anyone who had any doubts about buying a car. She put us RIGHT at ease instantly and made us feel welcome and like our concerns actually mattered to her. Go see Erin for your next car. You won't be disappointed.
Fantastic experience 4 times around!! - Bela S
I have purchased 2 Subaru's for myself and 2 used ones for my daughter. My experience with Inna Perez was outstanding! She is friendly, knowledgeable and answered all my questions. I cannot imagine going anywhere else. From sales to service, to customer service, this dealership is a five star establishment! I will go back to Inna for my next purchase!
Get it in writing! Deceitful sales practices-SURPRISE! - SCAMMED
Expect to do some work with this dealership to get what you want. They did NOT hold up to their end of the deal. Promises reneged, ignored and lied about by EVERY person from the sales dept. to the heads of the office, all who I dealt with there. Be careful. If they say they are going to sweeten the deal, get it ALL in writing before signing anything. Bad actors all. Unethical from start to the bitter end. Will NEVER TRUST Atlantic Subaru again.
Easy purchase with no headaches. - 2010impreza
Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived everything was exactly as described. Good price on the new car as well as the trade in. Met with Ray Brien who helped me with the finance paperwork and all was done in about 1-1/2 hours. Also met both the sales managers who were personable and friendly. Buying a car doesn't need to be rocket science and it feels like the people at Long Subaru understand that.
Great people and great service. - Gail and Bill
We recently purchased our first Subaru, a Forester, and found that Planet Subaru lived up to its tag line-- "The Undealership." We've purchased many cars over the years, and this was the most pleasant experience we've ever had. We really liked working with Ryan Mak.
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Buying a Subaru - Subaru owner 2016
Maria Swiacke of Danvers Ira Subaru, was great She is down to earth , friendly and very helpful. I had a great experience buying my Subaru and would recommend Maria ...Joan C.
Poor organization and communication, Rude Sale Mgr - discovernature
The purchase was o.k of my first Subaru. However, o.k went to poor in little time; My experience with sales and service since has been unprofessional and disorganized. The sales manager when asked questions is arrogant, angry, condescending and quite rude with no regard for the customer. His behavior reflects the dealership and it is surprising that he is still there. My first appt. with service, an hour drive, was unenthusiastic and unwelcoming. Then, when I read the needless amount of thick paper in the Subaru book (environmentalists take note)and couldn't find a basic answer to a problem, I asked a salesperson to find the answer in the book which he could Not find. No-one had read their own Subaru book given out to new buyers, again a reflection. The dealership prefers to create dependence and have customers phone, which is not realistic. Then, if you are told the wonders of Subaru roadservice, know it is NOT; Keep your AAA for reliable road assistance. This dealership is a disappointment. Take your business elsewhere.
Inept Service - No Sense of Urgency - No Communication - Erinsmom1980
Routine service. Didn't xx car for 5 hours. Called 1 hour after car was suppose to be done. Needed a part - told 2 days - called again - parts still not there. Maybe next day.
Steve Lewis Subaru
Subaru of Wakefield