An excellent buying experience - Subarume
Two years ago we bought a Subaru Outback at Cityside from Alex Stepanov. When we needed another new car this spring, we returned to Alex because we felt he was open, honest and had our interests in mind first and foremost. The buying experience was conversational and not the negotiating battle that car buying once was and still is at some other dealers. We love our cars and received excellent service from everyone we interacted with at Cityside.
Best service and best sales team! - cerensoylu
I have been taking my car to Steve Lewis Subaru for service for the past 5 years, and they have proven over and over again how honest and trustworthy they are and how competent they are at their job. The service team has always been very helpful and kind. I have also recently bought a new car from Steve Lewis Subaru and got to experience the sales part. It was amazing! Considering how little I know about cars, the sales associate (Glen Reen) has done an excellent job in helping me figure out the type of car I need, and then make it happen ever so easily and smoothly. I am also grateful to Benny Cruz for going over all the details of the car so kindly and patiently. I must have worked with quite many different people there over the past years, and, without an exception, everyone is very friendly, helpful and kind. Considering all my experience with Steve Lewis Subaru, including both service and sales, I cannot think of anything they could have done better. They are the best, and that is why even after moving to New Haven, I cared to drive 90 miles to get my car seviced there. Thank you for your excellent service!
A Positive Visit to the Dealership - proychowdhury
Normally, visits to the dealer can be anxiety-inducing but as soon as we walked into Patrick Subaru, we knew things would be different. Every employee we spoke with inside pleasant and helpful and the associate with whom we worked was no less. Frank certainly knew the ins and outs of the vehicle which we wished to purchase and he was adamant in ensuring that we also knew everything about the vehicle we were purchasing. We came in on a Saturday and two days afterwards, I drove away a new Subaru Outback 2016.
Quality car at a quality price, given the extra add-ons that we decided to go with.
Streamline from Start to Finish - SubiFan1
From working with the sales staff, to financing, not only was everyone professional and efficient, but they were incredibly kind and made my needs their priority. This truly was a no hassle, low stress experience and I look forward to returning for my next Subaru
Frank Lajoie great experience - Bill Thompson
We have always gone to North End Subaru for our car. Our first dealing was with Frank Lajoie. He explains everything in the showroom and then in the car you have purchased. Everyone from Frank, finance, service department, and everyone in the are right there to help you. They are all so friendly and they make you feel at home.
excellent all around - luvawd
My current and previous Subaru were purchased and serviced at this dealership. My experience has always been positive. The service department schedule is quite accessible to those of us with busy work schedules.
Great price. Zero pressure to purchase new car. - BostonEngineer
Went there on Memorial Day. Great price (below Consumer Reports and the few nearby dealers). Zero pressure. No waiting (I had made an appointment online.) Bought an Outback. Only reason am giving it 4 stars instead of 5 is that the salesman made up a few answers to a few minor technical questions he did not know the answer to, though he was very friendly and helpful.
Helpful - JP
Harvey Rain was very helpful. We were there today because we had some questions about some of the functions of the car. He was immediately available to help us and answered our questions.
Great Experience and Great Salesperson - Angela781
My experience with the sale was excellent. Hoeun was very professional and personable. It was the quickest car purchase I ever made. The service department staff are friendly and very good. I would recommend this dealership.
Fast and Pleasant... - Matthew Risley
Subaru was a breath of fresh air. Low pressure sales and sticking to what you were looking for and not trying to upsell you or put you in a vehicle that you were not interested in. Pricing was more than fair and actually under KBB prices. I would encourage people to visit Bertera if they were looking for a new or used vehicle.
I will say that they lack in post purchase process of tying up loose ends. A bit of a headache managing them after they have your money. It would be nice to have the same attention that you receive pre purchase, post purchase. I have yet to find a dealer with that level of attention...Oh well...That is the only reason I gave them 4 stars instead of 5.
Steve Bova great customer relations - Jim
Steve Bova is very honest and genuine. Super knowledgeable, very calm and collective. Easy and trusting to talk and speak with. Thus goes a long way when dealing with people in the automotive industry.
Jim & Adnan--
Car Purchase - Dee
Excellant car buying experience and Proffessional Salesman. David was very helpful in finding me the car that I wanted and fit my needs. I am very happy with the outcome.
Get it in writing! Deceitful sales practices-SURPRISE! - SCAMMED
Expect to do some work with this dealership to get what you want. They did NOT hold up to their end of the deal. Promises reneged, ignored and lied about by EVERY person from the sales dept. to the heads of the office, all who I dealt with there. Be careful. If they say they are going to sweeten the deal, get it ALL in writing before signing anything. Bad actors all. Unethical from start to the bitter end. Will NEVER TRUST Atlantic Subaru again.
Not honest - Cheated
The sales people at the dealer are not honest. I was sold a used 2011 Forester on Aug. 19, 2015 that was involved in an accident without disclosing to me. After one week I got the car, I found out the whole rear end was replaced. On further close inspection I found out the driver side rear door, the driver side front fender and bumper had been all replaced. Evidently the car was involved in quite a serious accident. Now I am concerned about the air bags, wheel alignment, and paint quality.
This is the worst car that I bought in my life. I feel cheated every time I drive the car.
terrible experience - Dontgo1
Came in with a concern about my transmision instead of addressing my concern they suggested 1500$ of work which had nothing to do with my concern. I had them change my transmission. Fluids$200 hoping that will help and they charged me $75 extra dollars for their diagnosis which would not even help my problem. Terrible customer service
Easy purchase with no headaches. - 2010impreza
Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived everything was exactly as described. Good price on the new car as well as the trade in. Met with Ray Brien who helped me with the finance paperwork and all was done in about 1-1/2 hours. Also met both the sales managers who were personable and friendly. Buying a car doesn't need to be rocket science and it feels like the people at Long Subaru understand that.
Great experience at Village Subaru in Acton - 2013tdi
I recently purchased a WRX Sti from Village Subaru in Acton and had a great experience. My sales person was Anthony Motta. I was interested in several vehicles and stopped by Village Subaru to test drive the Sti. Didn’t plan on buying it that day, but they made an offer I could not refuse, both for my trade and for the Sti. Very straightforward process. No pressure, great price up front, I was in and out in <1h including the test drive. In addition, Chris, the finance manager was very pleasant, got me a great interest rate on financing, and also did not try to sell a million options. Very happy I found Village Subaru and I highly recommend them.
Great people and great service. - Gail and Bill
We recently purchased our first Subaru, a Forester, and found that Planet Subaru lived up to its tag line-- "The Undealership." We've purchased many cars over the years, and this was the most pleasant experience we've ever had. We really liked working with Ryan Mak.
Buying a Subaru - Subaru owner 2016
Maria Swiacke of Danvers Ira Subaru, was great She is down to earth , friendly and very helpful. I had a great experience buying my Subaru and would recommend Maria ...Joan C.
Inept Service - No Sense of Urgency - No Communication - Erinsmom1980
Routine service. Didn't xx car for 5 hours. Called 1 hour after car was suppose to be done. Needed a part - told 2 days - called again - parts still not there. Maybe next day.
Steve Lewis Subaru
Subaru of Wakefield