Good experience! - Cameron Kruzel
Paul 'Machismo' Figueiredo was fun to work with when purchasing my first car. He helped me come to a price I was comfortable with on the car I was looking for and within a timetable that worked for me.
He was nice and personable, which is a major plus. As well, his knowledge about his product was on point.
Good, Fast, No Pressure - Theresa LeBoeuf
I walked in looking to make a purchase. Ash is the man, helped us out. Let us test drive exactly what we requested. Showed patience while we asked questions during our descion process. Negotiations was painless, told him what I wanted and he was able to meet all my requirements. Never once did he try to persuade me towards something else. Made me feel comfortable during any "waiting" process. I put that in quotation because I never had to wait long. Ended up driving away with my 2017 Subaru Impreza 5 Door and I couldn't be happier with my desicion. Plus I have to add the Finance man was amazing, very professional, knew what he was talking about and made the process that much more smoother. Overall, good place if you're looking for reasonable and Hassel free.
Terrific. Comfortable. Easy. - Lee
David and I met Tom when we first walked in and liked him very much. We test drove an Impreza and decided that wasn't for us. Then I told him I was interested in possibly buying a new Subaru Outback
as my lease was expiring soon. We drove a new model, decided on options and colors and then bought the car. Tom was professional, organized, and made the whole thing effortless.
When I picked my new car up, Tom spent the time to go over all the operating items in the car.
He was very helpful.
Easy ! - Lori S
Frank C. and Tom L. are awesome at North End Subaru. Buying is an easy process. I received a fair trade in value to put towards new vehicle. I wouldn't shop anywhere else.
Crosstrek - Nadine Somma
Overall our experience was excellent. John made the process easy and never tried to upsell us, rather tried to find the right car for our needs. Love the car so far and our experience with the dealer was great!
I wouldn'the go anywhere else - Amy Van Wie
My husband and I just bought our first Subaru. We couldn't have asked for a better experience. Bruce and Shawn were the best - right on top of everything, answered our 10,000,000 questions and always had a smile for us. Even if we didn't love the Outback (which we do) we'do still go back just to have that experience all over again.
Wonderful dealership to work with, highly recommend - LoriP
Bought three cars in less than two years. My sales person Lisa Courchanine was excellent. Explain everything very well and of most importance never pressured us. All people associated with the dealership were very courteous and helpful. Highly recommend this dealership.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Great Experience - rwscape1
A win-win experience. I bought a new Subaru Forester limited, and received a very good price and excellent service from Will Tormey, George Costa, and Chris Da Costa. They were very helpful and pleasant, and their showroom had a nice waiting area with free sandwiches, snacks, coffee and soft drinks. Nothing slick or high pressure, just nice people and good service. I highly recommend them for a Subaru purchase. BTW - the Forester is a terrific car - excellent visibility, electronics package, and safety features. Our whole family loves it!
Subaru Sales Professional
A+ Customer Service - 1stsubaru
First time buying a car and I've gotta say it really helped that the sales people,specifically our sales rep Nick Villa, were friendly, helpful and worked hard to keep us happy. You could tell that he and Joe, who helped us with financials, put a lot of effort into their job without putting pressure on my dad and I. They gave us their honest advise and tried to give us a good deal. We also worked briefly with Matthew and he provided the same quality service. Awesome service all around!
Sales of my new/used Impreza - Caner Emily
My sales person, Tony Chahwan, was most pleasant to work with. He was extremely knowledgable, curttious, not pushy, patient and helpful. He went the extra mile. The next day, he dropped my old car off at my house! He answered a sensitive question about selling my old car, the signing of the title over to the new owner.
The service department stayed late in order to detail my car so that I could take it that day.
I could not have had a better car buying experience!
I could not
Friendliest Sales Staff in the Area - Frank Enzerillo
I recently purchased a 2015 wrx from Bertera Subaru and had a wonderful experience. First I dealt with the online sales rep (Shiela) and she was very friendly and helpful. For the rest of my experience I dealt with Keith Goldsmith who was a very kind and helpful guy. When we realized we were going to buy the car, Keith introduced to the gentlemen in charge of financing (Dominick) who was also a very nice and very professional. I highly recommend this dealership for anyone who is looking for a pleasant experience when purchasing a car.
Done right and on time - legacy2015
Ran into a pot hole and needed an alignment. They took the car without an appointment and got it back in less than a day. Also found current online coupon and gave discount. Thank you. I am sorry I did not note the service person's name.
Excellent service. - Highlander02512
Excellent very proficient . They get me in and out even without a appointment. I will return and refer anyone who has a Subaru to go there for service.
Work is always done in a timely fashion. - Duke
This is my third Subaru. They are by far a great buy. I like to drive and I feel very confidant and safe in my Subaru. I bought the Outback this time and if I ever feel the need to trade it in I would stay with the Outback. The folks I dealt with at Subaru were very helpful and friendly.
Customer Service Falls Flat - Steven Giovangelo
I purchased my '13 Legacy 3.6R last April, and in the fall i received a letter from Subaru with a small recall (wiper blade motor needed to be replaced). I needed an oil change so I decided to make an appointment at Quirk for both the recall work and a synthetic oil change. I pull it into the service bay, and an employee ushers me inside. Before introducing himself, he pulls out a laminated sheet explaining what the 30k mile service covers. I again repeat just to do the work i scheduled it for. He says, OK it will be 45 minutes. An hour and a half later, he says it's ready. He hands me a slip showing $0, so I asked how much the oil change is. He said I declined that service (I declined his $500 30k mile service). Instead of apologizing and saying he'll go and do the oil change now, he rudely asks for his pen back.
I drove 300 feet to a Jiffy Lube and was treated like a King. Do yourself a favor and stay away from this "dealership" as you're clearly just a number to them. I bought my car out of state at Subaru of Stamford, wish they were closer for service because they were A+.
Great experience at Village Subaru in Acton - 2013tdi
I recently purchased a WRX Sti from Village Subaru in Acton and had a great experience. My sales person was Anthony Motta. I was interested in several vehicles and stopped by Village Subaru to test drive the Sti. Didn’t plan on buying it that day, but they made an offer I could not refuse, both for my trade and for the Sti. Very straightforward process. No pressure, great price up front, I was in and out in <1h including the test drive. In addition, Chris, the finance manager was very pleasant, got me a great interest rate on financing, and also did not try to sell a million options. Very happy I found Village Subaru and I highly recommend them.
Poor Customer Service @ Atlantic Subaru on 3 occasions - Wendy Foley
I've given Atlantic Subaru 3 chances to service my car. Each time I enter the service center and get an "Attitude" from the girls at the desk. The first time I thought maybe they were having a bad day however not the case.
They are both very unprofessional and do not demonstrate any compassion or empathy for the customers. I've experienced it personally as well as I have observed their actions with other customers as I sit in the waiting area.
I also feel that they try to add services to increase the bill when the service may not be needed. I have another car that is serviced at another Dealer that is exceptional! The two are night and day and they are only a block away from each other.
I will not be returning to this location for any services going forward as well as will not recommend them to others.
Unresponsive Customer Service - kbeard10
I had a great experience during the original buying experience. The salesperson was straight-forward, friendly, and simplified the process. I put down a deposit and was told that the title would be available in the next few days (within the week) at which point I could pick up my car. Over a week later, I still had not heard any update so I called and was told that they did not know why the title was not in and they did not know when it would be. Two weeks after making my deposit, I called several times leaving messages with various employees (management, sales, finance, etc.). I got no responses. The next day I left more messages, only one of which was returned. I was told that the title was being held at the bank and that this was known from the beginning (at the time of my deposit). Also, it was estimated that it would be another two weeks before I would be able to pick up my car. I was told to think over my options and call back. Since then, I have called back every day for several days leaving messages and have yet to receive any response. It has been over two weeks and I am incredibly frustrated with the service I am receiving. At the very least, I would expect a loaner car to be made available to me since it appears I will be without a car for a month or so.
Horrible car dealership - Marc86
After doing some online research for the 2015 Subaru WRX I found one listed at planet Subaru . I drove 45 minutes to get there . I went inside and approached a dealer and stated that I would like to take a look at the vehicle and test drive it . He brought me over to his desk and starts talking about trade in value and financing . I thought this was a little odd as I hadn't even seen the car yet but he claimed this was how they do it at that dealership . In hindsight I feel like he was profiling me . The dealer tells me how much my trade is worth after looking on Kelly blue book. He then walks off for about 30 seconds and comes back claiming he looked up the auction price and this is the most he will give me and it's non negotiable . I knew he was lying because he was having difficulties nagivating his computer when he was in front of me ( seemed computer illiterate ) yet when he walked away he was some how able to access the system much faster. When I mention to him that we could start negotiating the price of the car I'm buying, he tells me they don't negotiate selling prices and that the listed price is the selling price . He also mentions that the car is a buy back and will be sold with a lemon title . I pretended to not know what that meant . He claims it was a minor issue with a check engine light coming on . In reality if a car is a lemon title it has serious mechanical defects . At this point I've been there for about 10 minutes . I tell the dealer if we can't negotiate the selling price then I'll have to look elsewhere . He then stands up and ends the interaction. Very rude and arrogant . As a disabled combat veteran (OIF) and a former law enforcement officer I expect a certain amount of professionalism from a car dealer . This is the type of dealer that gives the car dealing business a bad name . 'My intention is to contact corporate office as I believe this dealer broke certain operating procedures set by Subaru corporate offices and at worst profiled me .
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Poor customer service - New Subaru Owner
Highest pricing around, poor customer service and on top: attitude from the GM.
Surprising - all other Subaru dealers in area were pleasant. Buying elsewhere, good luck!
Subaru of Wakefield