Great Experience! - baretskyfamily
Everyone was very knowledgeable and helpful, no pressure, and very respectful of our time. Explained everything, pleasant and personable. You should considering giving them a chance to sell you a car.
A good experience - Wamimo
Michael kartz was so professional and patient in this process. He had good knowledge of the vehicle and all the instructions he gave me are so handy. Being a lady with not much knowledge about cars, he made this process easy and fun.
Best sales man ever.
Easy and simple car buying experience - HP
Mike and Glen were so easy to work with. I purchased my first Subaru over the phone since I knew exactly what I wanted. The process was easy and simple. Mike was extremely helpful when I came in to pick up the car. I highly recommend him. Overall I would definitely recommend Cityside Subaru and Mike to my friends and family.
Second Subie - Genel L Les
I just bought my second Crosstrek from the North End team. I have had nothing but wonderful experiences there. The salesman I worked with this time was Bob. He tailored his personality to mine. I have a strong personality and like to joke around and I speak fluent sarcasm. I also worked with Tom on financing. I am please with my new Subie and will undoubtedly purchase a third from them in the future!
Honest buying experience - ajoffe
Salesman was honest and helpful. They gave me a good price in writing at our first meeting. I didnot get the feeling that I was being taken advantage of. This was not the closest Subaru dealer to me, but I felt more comfortable with them.
Top Reviewed Specialists At This Dealership
Subaru Sales Professional
Great experience! - GS Mom
Excellent experience! From the moment I walked in the door to the moment I left it was a pleasure to do business with this team!
First New Car - Air Force
We found the dealership on the internet. We had no prior experience with this dealership, or with Subaru. We found the experience to be refreshing. There was no hard sell. The salesman, Bruce Grabert, had a great personality. He provided all the information and answered all of our questions, and followed up with us throughout the process. This was an excellent car buying experience. We would recommend this dealership to family and friends.
Excellent !! - Lori Hamilton
Josh was amazing. Made my experience buying a new car easy. I didn't feel pressured or rushed. Took time to answer questions. Thanks for everything !!
Sales & Leasing Consultant
All Good - New Buyer
End to End it was an easy, no fuss experience to buy a car. Mark did a terrific job explaining the features and benefits and it made the decision easy to make.
Sales of my new/used Impreza - Caner Emily
My sales person, Tony Chahwan, was most pleasant to work with. He was extremely knowledgable, curttious, not pushy, patient and helpful. He went the extra mile. The next day, he dropped my old car off at my house! He answered a sensitive question about selling my old car, the signing of the title over to the new owner.
The service department stayed late in order to detail my car so that I could take it that day.
I could not have had a better car buying experience!
I could not
Highly Recommend - Alex14
This was the easiest car-buying experience I could possibly ask for. From the moment we walked in and was introduced to John Walker, I knew I wanted to buy my car from him. He was so laid back, did not pressure me at all, and was beyond knowledgeable. He helped us every step of the way, from choosing which cars to initially take out, to the final walk through of my new Subaru Outback. We left feeling like John was a new friend! I will definitely go back to this Subaru dealership for all of my future needs without hesitation
Great experience; great salesman! - Linda
Just bought a new Forester. Keith Goldsmith was a wonderful salesman. Couldn't have asked for more. I have never had such a pleasant experience buying a car. I highly recommend both Keith and the entire Bertera Subaru staff.
Noice! - wes1087
I bought a Subaru XV Crosstrek Premium at Haddad Subaru of Pittsfield. I really like the car. The whole buying process was a relatively easy and enjoyable experience.
Work is always done in a timely fashion. - Duke
This is my third Subaru. They are by far a great buy. I like to drive and I feel very confidant and safe in my Subaru. I bought the Outback this time and if I ever feel the need to trade it in I would stay with the Outback. The folks I dealt with at Subaru were very helpful and friendly.
Customer Service Falls Flat - Steven Giovangelo
I purchased my '13 Legacy 3.6R last April, and in the fall i received a letter from Subaru with a small recall (wiper blade motor needed to be replaced). I needed an oil change so I decided to make an appointment at Quirk for both the recall work and a synthetic oil change. I pull it into the service bay, and an employee ushers me inside. Before introducing himself, he pulls out a laminated sheet explaining what the 30k mile service covers. I again repeat just to do the work i scheduled it for. He says, OK it will be 45 minutes. An hour and a half later, he says it's ready. He hands me a slip showing $0, so I asked how much the oil change is. He said I declined that service (I declined his $500 30k mile service). Instead of apologizing and saying he'll go and do the oil change now, he rudely asks for his pen back.
I drove 300 feet to a Jiffy Lube and was treated like a King. Do yourself a favor and stay away from this "dealership" as you're clearly just a number to them. I bought my car out of state at Subaru of Stamford, wish they were closer for service because they were A+.
Poor Customer Service @ Atlantic Subaru on 3 occasions - Wendy Foley
I've given Atlantic Subaru 3 chances to service my car. Each time I enter the service center and get an "Attitude" from the girls at the desk. The first time I thought maybe they were having a bad day however not the case.
They are both very unprofessional and do not demonstrate any compassion or empathy for the customers. I've experienced it personally as well as I have observed their actions with other customers as I sit in the waiting area.
I also feel that they try to add services to increase the bill when the service may not be needed. I have another car that is serviced at another Dealer that is exceptional! The two are night and day and they are only a block away from each other.
I will not be returning to this location for any services going forward as well as will not recommend them to others.
I knew what I wanted in a car and Planet Subaru delivered!! - Dodiet00
I was in the market for a new car lease and undecided as to what my final choice would be. The Subaru Impreza was at the top of my list , mainly because of the all wheel drive option and the comments made by my friends about how reliable and safe the cars are. I went to Planet Subaru.and explained what I was looking for and what options I wanted. and that's exactly what I received. No pressure to buy a different vehicle or options that I really did not want. The car was ordered in the color and options I wanted.
When my car arrived I was notified immediately and picked it up that very day. James Green was very clear in explaining everything to me prior to me signing the contract. Scott Forrester sat with me in the car and explained everything to me about the great features this vehicle offered. Off I went in my brand new car as happy as I could be.
Everyone at that dealership was friendly and polite. The showroom is warm and inviting and I just love the dogs that you see when entering the front door.
Matt Ryan was a saint in resolving my issue with the radio. He never doubted anything I explained to him.
I would recommend this dealership to anyone who is looking for a car. I have been purchasing cars since 1970 and loved the fact that everyone treated me with respect and had full understanding of what I wanted in a car and NO PRESSURE.
The worst car buying experience every - Kkkilduff
With the exception of the sales person George V., everything about this car purchase was sub standard. Misrepresentation of facts, paperwork in correctly prepared, the "promise of extended coverage" if you purchase now. Then the "I never said that", from management, who clearly had and in front of others, made these statements.
The attitude of buy it or else! With temporary help preparing paper work, so it had to be done an re-done several time, each requiring very careful review! And CORRECTION. Will hope to Never do business with an Ira facility again.
Seeking other honest, professional Subaru dealers for on going service, as needed.
Sold me junk - FAA
Traded in a 2001 Outback for a 2005 Forester with a grand off. Paid $5,500.00 too much in October 2016. Didn't drive far, didn't do much in it. After 30 days, the lemon law expired and I learned how the, car needed $4800.00 worth of work on it. Got $500.00 trade-in at a better Subaru dealer in February 2017. Will never trust Village Subaru again.
Poor pre-owned cars and unfriendly service. - CathyS
Thanks to our generous father, in the past 10 years we've purchased five cars from Somerset Subaru for different family members and my father, a few more beyond that. He was a loyal customer and we appreciated his generosity. Now, after my latest car disaster, I realized that over time, both the service and the vehicles have been less than hoped and clearly without regard to customer loyalty.
Of the five cars, a Subaru Impreza, an Outback, a Pontiac Aztek, a Jeep, and a Subaru Forester, only the Aztek is still on the road. My latest, the 2009 Forester purchased just two-and-a-half years ago, cost more in repairs than for purchase. Less than 1 year ago, I had transmission problems that only the dealer could tackle, due to the complexity of an automatic transmission in the age of technology. There were more than 90 parts that need to be ordered. I spent $2,600 for the issue. When the car was returned, I complained that the gears lurched and still didn't perform smoothly. I was given a number of excuses why it should be acting the way it was including weather and temperatures.
Last week, less than a year after the service, the transmission refused to engage gears or move forward, 100 miles from home. I called the Somerset service department while waiting for a AAA drive back home, at the advise of the towing service owner, to ask if I should have the car delivered to Somerset, and if could they provide transportation or help of some sort for me between the dealership and my home. I got the service department manager. He was gruff and bothered, spewing plausible deniability from the instant I mentioned his department had worked on the transmission less than a year earlier. He told me that unless I could get the car there in 10 minutes because the department was closing, don't bring it there.
I had it towed to my neighborhood mechanic who does my regular routine maintenance, just completed weeks before including inspection. He kindly reviewed the problem the next day and told me to take it to the dealer who'd done the work. He advised I should not pay for anything."If we did that last transmission work here, we'd be standing by it." He'd also tried to help the transmission a year earlier and declared it was too complex for mainstream mechanics.
The car was delivered, again by AAA, to Somerset, though such an established dealership could have helped with the transport. I was told they'd cover nothing and the repair would cost $5,500+ It was a different part of the transmission, and they'd have to replace the whole unit or send it back to the factory, because only the factory can repair the more than 5,000 components that comprise today's transmissions. (I gather its a systemic problem with many new cars today.) The fact that the transmission had not worked properly since they'd last done the job held no weight with them.
I could trade it there or remove it, since I wasn't going to spend another cent on repair. I was asked at and reminded to do it as quickly as possible.
There was no courtesy, no compromise, no offer of anything but no. I owned a useless car with 127,000 miles, the first in the last 40 years that have gotten fewer than 250,000 at a minimum. It's trade in value was about $1,000 from dealers as a courtesy.
This all took place in the last five days. I had to rent a car and find another. I will never buy another AWD and never buy another car from Somerset Subaru. It's one thing to give poor service, but the kiss-my-xxx attitude of Joe, service manager, and my overall treatment, beyond the courtesy of Wayne, the mechanic tasked with delivering the no-help, not-out-fault decision, was a poor example of customer service on any measure.
Poor service, no integrity.
Subaru of Wakefield