DCH Wappingers Falls Toyota

This was far superior to my last experience buying a car, the dealership streamlined all the little things I would have had to do on my own and it made my experience so much easier, I love my car and I recom the dealership streamlined all the little things I would have had to do on my own and it made my experience so much easier, I love my car and I recommend this Toyota dealership to anyone in need of a car on a deadline. More

Good customer care and very courteous . They explain everything clearly and the price was very honest everything clearly and the price was very honest More

The service and the amount of time that was provided at our visit was very good and we were pleased! our visit was very good and we were pleased! More

Top notch service...the.personnel is friendly and always obliging to accommodate with my needs. obliging to accommodate with my needs. More

EDIT: Two weeks later and no response from the dealer after the initial email to set up a time. Extremely disappointed in how this has been handled. Would never deal with this dealer again. One of th after the initial email to set up a time. Extremely disappointed in how this has been handled. Would never deal with this dealer again. One of the worst experiences I’ve had at a dealer. I bought my car from a different dealer and this was my first time dealing with DCH Toyota, as my car had a recall. It took several days and over a dozen calls to even get through to the service department. The staff at check in was unfriendly and it took several minutes to receive any help checking in my car. The rep didn’t seem like he was interested in being at work at all, was brisk and despite not being told to pull my car into the bay, seemed annoyed that I hadn’t. My car needed parts they didn’t have so I left it overnight and upon returning to pick it up the next day, was met with the same unfriendly staff who checked me out as quickly as possibly, told me my car was out front and rushed me off. When I left the building, I noticed my key felt off and when I hit my key fob to find my car, the whole key fell apart in my hand. Though a rep attempted to help me find it, the battery pack and chip needed to drive and most of the keys were gone. They took no responsibility for returning my key being broken, and only told me they could get a shuttle home and a new one back in order to retrieve my spare, which thankfully I had. My car hadn’t even been pulled around and I had to walk through ice and snow to reach it when a family member brought me my spare. Now I’m stuck having to replace a $200 key fob on my own. I would never return to this dealer and I would advice anyone I know not to use them as well. Completely unprofessional. More

Excellent personal experience very good people working, Very kind and helpful workers Best Toyota dealer on the town Very kind and helpful workers Best Toyota dealer on the town More

Everyone was great from the sales with Matthew Rivera and the service on the car. the service on the car. More

Excellent customer service. The dealership fixed.a small hole in my tire with no charge. hole in my tire with no charge. More

Staff is friendly and knowledgeable. Was greeted by salesman upon entering the showroom and did not have to wait. Well stocked inventory! It was very busy with a lot of people in the showroom that day salesman upon entering the showroom and did not have to wait. Well stocked inventory! It was very busy with a lot of people in the showroom that day but my salesman Kurt Kuehsel was incredibly patient with me as I was very particular in what I was looking for in a car. He worked with me to get me into a car that best suited my needs and I was quite pleased when I drove away! I would recommend Kurt and DCH to any of my family or friends. The other two gentlemen who I dealt with, Pinkal and Dylan were equally friendly, knowledgeable and patient!! Thank you all for your service! More

I was very happy with the service. They determine the problem and was able to fix it. problem and was able to fix it. More