Klaben Ford Lincoln

I used to receive great service at Klaben. The previous service advisor that I had moved on to a different department and then I received Joe. Ever since then I have received poor service. The The previous service advisor that I had moved on to a different department and then I received Joe. Ever since then I have received poor service. The first time I chalked it up to a fluke, but after the third time this warrants an honest review. On this previous visit, I dropped my powerboost F150 off for a check engine light with the hybrid system inoperable, a 60k mile service, wiper blade replacement, and recalls to be completed. They performed the 60k mile service, replaced an aux battery isolator and “tested”, and one of the recalls for software updates. They did not complete the rear axle recall due to not having parts, which have been “on order” for my truck since early December. On this visit, Joes communication was horrendous. I dropped the vehicle on Sunday night for a Tuesday appointment. I received a call on Monday from a different advisor to go over the requested services and she informed me that Joe would call me on the next business day. Tuesday and Wednesday came and went with zero communication, then on Thursday I finally received a call where I was told that the vehicle needed an auxiliary battery isolator and that it would be completed on Friday. Friday came with no communication until I called them in the early afternoon. Joe was “busy” so I spoke with another service advisor who informed me that there were delays in the needed part delivery and that Joe would call me back before the end of business. I never received that call. On Saturday, I received a text in the morning that my vehicle was as completed and that I could pick up. Given the short notice, I paid for services and asked for the keys to locked in the vehicle. I then had to call back hours later for a confirmation that this was actually done. I picked the vehicle up this morning and immediately noticed that the wiper blades had not been changed, and the hybrid system was still inoperable. After the 18 mile trip home, the check engine light returned. Clearly this was not “tested”. Service is only as good as the advisor, and it has been poor ever since I’ve seen Joe. It’s bad enough that I will be taking my vehicle elsewhere for service in the future and Klaben will not earn my business on future vehicle sales. Lastly, when purchasing the vehicle from Klaben I also purchased a for ESP with lighting package. I have mentioned that my passenger taillight has standing water inside of it on two service visits. I am met with “condensation is normal” when this is not condensation, this is water running down the inside of the taillight. Even the manual states that this is not normal. They have refused to try to get this covered under the warranty that I paid good money for. Also, this warranty does not show on my Fordpass or on Fords VIN lookup. My guess is that Klaben dropped the ball here too. I will be escalating this with ford customer service. More

Everyone was friendly and polite who I dealt with in the service department when my vehicle was in for repairs service department when my vehicle was in for repairs More

Sales advisor Mike was knowledgeable and helpful. He made me feel secure about the service performed He made me feel secure about the service performed More

I love Klaben and Kim! My whole family deals with Klaben. They always ensure quality work and actually care about their customers and their time. My whole family deals with Klaben. They always ensure quality work and actually care about their customers and their time. More

Everyone I saw during my visit was very friendly and Kim was amazing as usual!! I highly recommend Klaben for service and for buying your vehicle. Mike and Kim make an amazing team for me. was amazing as usual!! I highly recommend Klaben for service and for buying your vehicle. Mike and Kim make an amazing team for me. More

Bo treated me with respect and listened to what it was that I wanted experience was awesome.. that I wanted experience was awesome.. More

I was having problems with a TPMS sensor. Kim scheduled an appointment and explained that all four sensors would be checked. Both of the front ones were replaced and I was good to go. Kim scheduled an appointment and explained that all four sensors would be checked. Both of the front ones were replaced and I was good to go. More

Jenn has been very efficient in taking care of all the details for my recent vehicle purchase & very informative along the way! Highly recommend her to take care of your financing! details for my recent vehicle purchase & very informative along the way! Highly recommend her to take care of your financing! More

My family has been with Klaben for over 15 years and will continue into the future. No reason to leave the perfect all around situation. continue into the future. No reason to leave the perfect all around situation. More