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Klaben Ford Lincoln

Kent, OH

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Employees
Reviews
Vehicles
5.0
15,236 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 15,236 reviews

November 25, 2025

I worked with Bo and Christine and I am glad I did. I will certainly be back again. I will also highly recommend! More

by Pfarson10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2025

I had a great experience at Klaben! Bo treated me just like family and understood my situation and the need for a new larger vehicle in a short notice! They were no pressure and gave me More

by Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2025

Fast, friendly service. Convenient appointment. Knowledgeable techs. Good location 👌. Only thing I don't like is the 15 word requirement on this review More

by phinzrock
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2025

Luke did a great job of being completely transparent on the history of the truck. He made sure that I had full confidence on my purchase decision when driving my new ride off the lot. More

by Nlhall2024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2025

Good communication throughout the process. Vehicle was ready at the time promised. Always recommended this dealers More

by SDRESSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2025

It shouldn't take 25 minutes to drop off a car for an oil change. Every single time I drop it off it takes this amount of time. More

by rjriter3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your candid and detailed comments regarding your recent experience here at Klaben as well as your positive marks for Rob. We ask for feedback via multiple venues because your opinions are very important to the entire Klaben Team. We read and value honest feedback that tells us how we are doing when it comes to meeting and exceeding the expectations of our customers. Based on your comments it was clear we let you down in valuing your time in performing the thorough check-in process each time you come in. It was a pleasure meeting you over the phone today and your additional time and valuable insight were greatly appreciated. I have documented in your customer file as requested and look forward to also continuing to extend our mobile service to you whenever possible. Our culture is all about doing what's right for our customers, and delivering the level of experience they deserve. Thank you again for your feedback. Rob, I, and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

November 24, 2025

Klaben service department is and always has been excellent. We have worked with and trust Kim W for years. Kim is the reason we buy from Klaben Ford / Lincoln. Thanks Kim - great working with you More

by Duffy.david7511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2025

Went to Klaben ford for the works oil change and tire replacement. Joe French as always took excellent care of me and left feeling confident with my ford escape. More

by JLPolles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2025

All went well and I felt like my mechanic was being fair & honest with me. More

by WESLEY_DEBBIE
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
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November 24, 2025

Your service and care compared to the dealer have been using outstanding...there was no comparison. More

by slug1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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