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Klaben Ford Lincoln

Kent, OH

4.9
16,143 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 16,143 reviews

November 07, 2026

Excellent job again Brandon! Everything with this appointment went great as usual. I really appreciate your attention to detail. More

by srtinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2026

Great to deal appreciated them being patient with me and getting me to the payment i needed More

by MickeyJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2026

Excellent service when you can get an appointment in a reasonable time. It takes more than two weeks to get this appointment for an oil change. There should be an express oil change availability to custom More

by a129103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2026 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback. We sincerely appreciate your kind words regarding the service you received. We also empathize with, and apologize for your frustration with level of difficulty you experienced securing an appointment within a reasonable timeframe. No excuses. We have already addressed internally as a team to evaluate and improve our efficiency to provide you with the level of service you deserve. I was unable to locate your account using the information provided with your feedback. We do look forward to speaking with you at your convenience to gain additional insight and apologize. Once again thank you for your honest feedback and our direct contact information is listed below. Anthony Thurman – (330) 812-1217 – athurman@klaben.com Sean Bradford (216) 337-1005 – sbradford@klaben.com

November 06, 2026

Klaben is one of most honest car dealerships in the area and its employees, Mona Crooks and Service Manager Tom Alcorn go above and beyond to make the Klaben Ford experience truly professional. It is a plea More

by delbertstewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2026

My dad passed away in 1990. He was a Klaben guy, so our family was. He bought me a used Ford Tempo from Klaben when I was 17, a few months before he passed. He was 49. Years lat More

by rickmoore5014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2026

Klaben mobile service once again did a great job. Seth who has been here before once again performed the oil change superbly. I will continue to utilize this servic. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2026

Joe is always courteous, knowledgeable, and helpful. The service is always excellent! Joe never stops short of making sure his customers are completely. Every visit I make to Klaben Auto Stores is alw More

by TonyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2026

Brandon, my service advisor once again did an outstanding job of getting my vehicle written-up, repaired and back to me in the time promised. This was a follow-up repair as a Works package had been performe More

by HOTROCK100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2026

Very nice people to work with. Took the extra time to thoroughly go over my new Lincoln Nautilus. I was impressed with his knowledge of the vehicle and his ability to convey that More

by Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2026

Dakota was very prompt & professional, excellent representation of your dealership. Thank you, have a great day. More

by DAVENICBURF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
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