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Klaben Ford Lincoln

Kent, OH

Overview
Employees
Reviews
Vehicles
5.0
15,688 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 15,688 reviews

May 01, 2026

I always recommend Klaben due to the high level of service we consistently receive here More

by GRJUSTUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2026

I was just scheduled for an oil change. Anthony Thurman had a recall repair I did not know about lined up. I am appreciative that it was all taken care of on the same service visit. More

by rosablanchefleur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2026

Very easy place to deal with! All aspects especially dealing with Chris Moldas and all others! More

by jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2026

Klaben service is by far the best dealer service center. Joe greeted me quickly and cheerfully when I arrived. He conducted a walk around inspection. Went over updates the truck needed and addressed my conc More

by gjones412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2026

Took mechanics 2 days to remove a broken bolt from my engine that they broke off. More

by mindyderr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2026 -

Klaben Ford Lincoln responded

Thank you so much for taking the time to provide a review of your recent experience. Your loyalty is both appreciated and respected. We ask for feedback through many different venues as we are looking for the honest feedback that tells us what our customers experience every time they give us the opportunity to serve them. We then take that feedback and use it internally for coaching and counseling with our team geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. After reading your comments, it was clear that we failed and doing just that. We let you down on a couple levels, No excuses. Your additional time today and valuable additional insight is greatly appreciated and will lead the way in our ability to urgently and completely resolve your concerns. We appreciate our guests business, but much more important to us are the opportunities we have to create customers for life based on their trust and confidence in us. As we discussed, I look forward to meeting you this afternoon and setting a plan to diagnose and repair your vehicle., apologizing in person, and finding a way to ensure you complete satisfaction with everything. Thank you again for your candid and honest feedback. Sean Bradford – sbradford@klaben.com

April 30, 2026

I have purchased 2 Ford Rangers from Klaben in Kent. I keep coming back in large part because of the service provided by Kim Wolfram. More

by blwhend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2026

Louis and Justin were a pleasure to work with. They were professional and explained everything very clearly. Louis did a great job of asking questions to understand my wants and needs. The whole s More

by Elf517ef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Ury
5.0
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April 29, 2026

Extremely knowledgeable and professional, Mike's customer service is outstanding. Great experience every time. Thanks! More

by larryblack0990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2026

Working with Tim was like working with someone I had always known! It was a great experience! More

by mammerman15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2026

Experience was positive in scheduling and communication from Klaben reps. Never happy to take your car to the shop...explanation, service, and communication provided a positive experience. More

by tchablitzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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