Klaben Ford Lincoln

I really like this dealership. I wish I still had my first service advisor Mario. He was easy to talk to and really helpful - much more than the advisor I have now who always seems I wish I still had my first service advisor Mario. He was easy to talk to and really helpful - much more than the advisor I have now who always seems to be in a hurry to get me off the phone or when in person to talk to someone else. Mario just naturally seemed more committed to customer service and to making sure I was taken care of, than Gavin does. More

Klaben is the only northeast Ohio service department I will allow to work on my vehicle. I always request Joe French because he knows what I expect and he makes sure it happens! will allow to work on my vehicle. I always request Joe French because he knows what I expect and he makes sure it happens! More

Tucker was professional and courteous. He also was very knowledgeable the services provided by the service department. He also was very knowledgeable the services provided by the service department. More

Tucker and his team were fantastic! ! I had amazing customer service from beginning to end and I will be back anytime my car needs serviced and I will most definitely be requesting Tucke ! I had amazing customer service from beginning to end and I will be back anytime my car needs serviced and I will most definitely be requesting Tucker! More

Today my car was in for a software update and Mona handled the appointment in a very timely fashion. handled the appointment in a very timely fashion. More

I worked with Mike on the purchase of a Lincoln Nautilus. Mike was extremely knowledgeable on all the features the car had. He advised me on the setup of the features and how to set things up for my persona Mike was extremely knowledgeable on all the features the car had. He advised me on the setup of the features and how to set things up for my personal driving habits. I appreciate the fact that he took the time to teach me about the car and didn’t just shake my hand and show me to the door after the sale was completed. More

Mona was efficient, courteous, and professional. My service appointment was completed in under one hour and I was quickly on my way afterwards. My service appointment was completed in under one hour and I was quickly on my way afterwards. More

David listens to my needs and finds the right vehicle for me. He is easy to contact and always gets back to me quickly with the information I request. When we meet he is prepared and makes the process of get me. He is easy to contact and always gets back to me quickly with the information I request. When we meet he is prepared and makes the process of getting my car as efficient as possible. The rest of the team at Klaben are also very nice and easy to work with. More

everybody was very helpful, polite and considerate. not one time did I have a question that was not answered to my satisfaction. whether they knew the answer or got back to me in a timely manner with not one time did I have a question that was not answered to my satisfaction. whether they knew the answer or got back to me in a timely manner with the answer. I believe I talked to Mike, Brandon, Tom and maybe Daniel sorry I forget If I left anyone out I am sorry But I was extremely happy with service to vehicle and customer service. More