Klaben Ford Lincoln

Tim Sterling is the most honest, knowlegeable car salesman I have ever dealt with in buying cars for the last 42 years. He handled the purchase of my new 2026 Lincoln along with my trade in. He goes salesman I have ever dealt with in buying cars for the last 42 years. He handled the purchase of my new 2026 Lincoln along with my trade in. He goes above and beyond the call of duty. Klaben is lucky to have such a person who truly likes sales and more important....is good at it! Richard A Bailey Stow Ohio More

Kim is always very thorough and thoughtful making sure to explain everything and recommend the needed services. explain everything and recommend the needed services. More

I support Klaben service by returning for over 25 years. Great caring service and customer support. The Klaben sales side is also great. I have included many who have served me over the years. Great caring service and customer support. The Klaben sales side is also great. I have included many who have served me over the years. More

This is my 7th leased vehicle from Klaben. We ordered a new Explorer ST from Louis Polos, he makes it easy to lease a vehicle. I live in Pittsburgh, so all of my communications were by email We ordered a new Explorer ST from Louis Polos, he makes it easy to lease a vehicle. I live in Pittsburgh, so all of my communications were by email or text. When we picked up our vehicle, Louis spent time making sure we understood all of the electronics. Can't say enough good things about Louis and Klaben. More

From the moment you walk through the doors, you’re treated like family—not just a customer. Our car salesperson, Kyle Crow and the entire team, including the warranty and finance person, Justin Fishe treated like family—not just a customer. Our car salesperson, Kyle Crow and the entire team, including the warranty and finance person, Justin Fisher, go above and beyond every single time to make the experience smooth, honest, and stress-free. They take the time to truly listen, explain everything clearly, and make sure you feel confident and comfortable with every decision. They work very hard at trying to give you the best deal they can. What really sets them apart is how family-oriented they are. You can tell they genuinely care about the people they work with, not just making a sale. That kind of trust and respect is rare, and it’s the reason we’ve been coming here for 30 years. It is evident that Klaben treats their employees like family too! This dealership isn’t just where we buy cars—it’s where we know we’ll be treated with integrity, kindness, and appreciation. We have been coming to Klaben for many years and went thru two sales people who have since retired. We would consider these retirees as family (Kenny King and Dave Mott). Rich Klaben makes an effort to stop in and say hello and see if there is anything he can help with every time we are at Klaben. We have dealt with Rich’s son, David and his daughter, Christine Klaben through the years as well and they have both been amazing. We wouldn’t go anywhere else and will absolutely continue coming back for years to come. Highly recommended to anyone looking for an honest, caring, and truly exceptional team. More

I had a great experience with purchasing my car at Klaben. David M assisted me with test driving and financing then offered to drive my new car to me when it was ready as the car I had selected needed Klaben. David M assisted me with test driving and financing then offered to drive my new car to me when it was ready as the car I had selected needed to be cleaned and certified before I could purchase it which I greatly appreciated since this dealership is located more than an hour from my house. The financing process was also fast and easy. More

Had my car towed in for a diagnostics. I was sent a video of a thorough inspection. Unfortunately, I determined the cost to repair a 13 year old vehicle was more than I was willing to pay. I was sent a video of a thorough inspection. Unfortunately, I determined the cost to repair a 13 year old vehicle was more than I was willing to pay. More

Everyone at the dealership is friendly an knowledgeable! Tyler and Justin are extremely friendly and efficient. Tyler and Justin are extremely friendly and efficient. More

Service was prompt and courteous. They kept me informed through every step. Warrenty paid for all but my small share. They kept me informed through every step. Warrenty paid for all but my small share. More

There were some snags/holdups with my car repair, but Klaben staff was considerate & consistent, making sure that the job got done & done correctly! Klaben staff was considerate & consistent, making sure that the job got done & done correctly! More