Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Klaben Ford Lincoln
Kent, OH
16,063 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 16,063 reviews
October 07, 2026
I had an excellent experience with Ford service, particularly Gavin Fano, who helped me through the process. He was polite, professional, and very considerate throughout. All of the staff seem e particularly Gavin Fano, who helped me through the process. He was polite, professional, and very considerate throughout. All of the staff seem exceptionally well trained: in addition to telling you where something is, they actually walk over with you to make sure you find it, and wait to be certain that you're taken care of. The service experience was excellent. More
by remlylynn29
October 07, 2026
I have always had the best service at Klaben ford and I have the best service advisor Anthony Thurman have the best service advisor Anthony Thurman More
by wrowland
Employees Worked With
October 07, 2026
Klaben Ford is a great place to buy a vehicle. The people are friendly and care that the vehicle you purchase you are h happy with. Service department is wonderful also. The people are friendly and care that the vehicle you purchase you are h happy with. Service department is wonderful also. More
by Bonnie.sampson52
Verified CustomerOctober 07, 2026
Great transaction. Tyler Kline asked permission before reaching out rather than calling constantly like other dealers. On site everything went smooth. Highly recommend. Tyler Kline asked permission before reaching out rather than calling constantly like other dealers. On site everything went smooth. Highly recommend. More
by Brotherjrb
Employees Worked With
October 06, 2026
Bo was fantastic! He and David M explained everything thoroughly and no matter how many questions I had they answered them all with enthusiasm. Jenn in the busines He and David M explained everything thoroughly and no matter how many questions I had they answered them all with enthusiasm. Jenn in the business center made signing paperwork enjoyable (who knew that could be a thing!) More
by Oleskysocial
October 06, 2026
The professionalism, attention to detail and customer service were first class throughout the entire process. Jenn took the time to explain additional options but never once felt pushy. I’m thrilled to h service were first class throughout the entire process. Jenn took the time to explain additional options but never once felt pushy. I’m thrilled to have been paired with her for the final step of the car buying experience. More
by Oleskysocial
October 06, 2026
Service today as always was great. Have been dealing with Klaben for over 30 years. Have been dealing with Klaben for over 30 years. More
by Jimthomas0123
Employees Worked With
October 06, 2026
Absolutely the best! I have not met one person in the sales department that I could not stop and talk to. You leave with confidence with your purchase! Never rushed or pr I have not met one person in the sales department that I could not stop and talk to. You leave with confidence with your purchase! Never rushed or pressured! Thank you, Tyler, Jenn, and all of the others behind the scenes for my impromptu lease of my new Bronco!!♥️ of course I am scheduled with my favorite service advisor, Kim! More
by susanoberholtzer
October 05, 2026
I lease my Ford Escapes at Klaben in Kent and get them serviced there too. I trust my salesman, Tim Sterling, and my service advisor, Kim Wolfram. That's why I go back. serviced there too. I trust my salesman, Tim Sterling, and my service advisor, Kim Wolfram. That's why I go back. More
by NEWPORTPAT
Employees Worked With
October 04, 2026
I took my truck in because it was stuck in limp mode. The dealership automatically said I needed a new transmission without finding the cause of the problem. They told me the fluid levels were up and it The dealership automatically said I needed a new transmission without finding the cause of the problem. They told me the fluid levels were up and it was acidic and full of debris. I had my vehicle towed to a Transmission shop and they found it to be 9 quarts low on transmission fluid. Therefore there was nothing on the dipstick. They found that the two lines going to the transmission cooler, blew out and caused all the fluid to leak out. The dealership wanted $8200 for a rebuilt transmission. I got the transmission rebuilt at Jim And Sons for $4800 plus the cost of the two oil cooler lines. I no longer have faith in the mechanic that worked on my vehicle at the dealership. Therefore, I do not believe I will ever deal with Klaben again. More
by JIMPLICKA
Employees Worked With
