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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,503 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,503 reviews

May 27, 2025

The service team provided the professional service I expected. They went above and beyond to make sure everything was done. More

by SRT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Toyota of Scranton responded

SRTO, Thank you for your kind review! We're thrilled to hear that our service team delivered the professional experience you expected and went above and beyond to ensure everything was taken care of. We truly appreciate your trust in us and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

May 27, 2025

When you bring your vehicle in clean it should be returned that way . Very frustrating More

by HDMIKE1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
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May 28, 2025 -

Toyota of Scranton responded

HDMIKE1340, Thank you for your feedback. We’re very sorry to hear that your vehicle was not returned in the same clean condition in which you brought it in. That’s not the experience we aim to provide, and we completely understand your frustration. Please know we’re addressing this with our team to ensure greater care is taken moving forward. If you'd be open to it, we’d appreciate the opportunity to speak with you directly and make this right. You can reach me at 570.702.8776. Thank you again for bringing this to our attention. — Mary Jo Preno VP of Guest Experience Toyota of Scranton

May 27, 2025

My experience at the Toyota dealership was phenomenal. Everyone could not have treated me better and the waiting area was top-notch, complete with food,(which I was given a coupon for if I wanted to get s More

by LEFGOTGAME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wish I could remember his name, but David will know.
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May 28, 2025 -

Toyota of Scranton responded

Laurie, thank you so much for this phenomenal review! We're thrilled to hear that your visit was such a positive experience from start to finish. Knowing you felt well cared for, comfortable while waiting, and impressed by our team's honesty and communication means the world to us. David and the entire service team will be proud to know they made such an impact. Your kind words—and your willingness to share your experience with others—are the highest compliment we could receive. We truly appreciate you and look forward to welcoming you back anytime! — Mary Jo Preno VP of Guest Experience Toyota of Scranton

May 26, 2025

I thought Toyota of Scranton gave me a very fair deal! Abe was especially helpful! They were able to acquire the exact model with the exact interior and exterior colors that I preferred. More

by TAPND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Warrington
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May 26, 2025 -

Toyota of Scranton responded

TAPND, Thank you so much for your kind words! We’re thrilled to hear that you felt you received a fair deal and that Abe was especially helpful throughout the process. It’s great to know we were able to find the exact model and color combination you wanted — we love making your vision a reality! Enjoy your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

May 23, 2025

Hailee is always super pleasant and professional to deal with! She is friendly, she explains things and a pleasure to deal with. Toyota lucky to have her! More

by CKTRENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2025 -

Toyota of Scranton responded

Hi CKTRENT, Thank you so much for the kind words about Hailee! We're thrilled to hear she continues to make your visits such a positive experience. Her professionalism, friendly attitude, and clear communication truly make her an asset to our team. We’re lucky to have her—and even luckier to have guests like you! Warm regards, The Service Team Toyota of Scranton

May 23, 2025

Service done in the time estimated with regular updates given during the waiting period. As expected from a Toyota dealership More

by RITADIBBLE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name of the young man
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May 25, 2025 -

Toyota of Scranton responded

Hi RITADIBBLE, Thank you for your positive feedback! We're glad to hear your service was completed within the estimated time and that our team kept you updated throughout your visit. Providing a smooth, transparent experience is always our goal, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

May 23, 2025

Very nice experience. Thank you. Very nice place and everyone was very friendly and helpful. More

by RFERRARO2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2025 -

Toyota of Scranton responded

Dear RFERRARO2, Thank you for the kind words! We're so glad to hear you had a nice experience and felt welcomed by our team. Providing a friendly and helpful environment is what we strive for, and we truly appreciate you taking the time to share your feedback. We hope to see you again soon! Warm regards, The Sales Team Toyota of Scranton

May 23, 2025

I was very satisfied with my experience at this dealership. All staff were professional and helpful. To date I am pleased with my purchase. I would recommend this dealership to my friends. More

by JOEPNISH
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2025 -

Toyota of Scranton responded

JOEPNISH, Thank you for your kind words and recommendation! We're so glad to hear you were satisfied with your experience and that our team provided helpful, professional service. It’s great to know you’re enjoying your purchase, and we truly appreciate your trust in us. We look forward to welcoming you and your friends in the future! Warm regards, The Sales Team Toyota of Scranton

May 18, 2025

Very prompt and responsive. Made the whole process a breeze. We had a very good experience. More

by WASIQUEMIRZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Toyota of Scranton responded

WASIQUEMIRZA, Thank you for the kind words! We're so glad to hear that your experience was smooth and hassle-free. Providing prompt and responsive service is what we strive for, and we’re happy we could make the process easy for you. We truly appreciate your business and hope to see you again at Toyota of Scranton! Warm regards, The Guest Experience Team Toyota of Scranton

May 18, 2025

Justin and Jordan are always great to work with! Helpful and honest, they make the process easy. More

by FONZOASHLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Toyota of Scranton responded

FONZOASHLEY, Thank you for the great feedback! We’re so glad to hear that Justin and Jordan provided helpful, honest service and made your experience easy. They’re both dedicated to delivering a smooth and stress-free process, and your kind words mean a lot. We truly appreciate your continued trust in our team at Toyota of Scranton! Warm regards, The Guest Experience Team Toyota of Scranton

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