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Outstanding customer service!!! - Trinity09
Lauren was so wonderful! She was incredibly knowledgeable about all the financial questions we had and very quick in establishing our loan. What impressed me the most, was when I emailed her my concern about not having a temp tag for our vehicle...she responded back with, “No problem, I’ll overnight one to you.” Literally the next day there was a FedEx parcel at my door step with the tags!!! She and Chris originally provided outstanding customer service and then Lauren went above and beyond!!! We had such an easy, seamless visit. We will definitely come back!
Top Reviewed Specialists At This Dealership
Easy car purchase - TAMMIT9196
Thank you Jay for an easy experience purchasing my new Edge! The process went smoothly after deciding what vehicle to get. I highly recommend anyone interested in a vehicle to see you!
Ford Sales Manager
Good experience. - judyminyard
This is a friendly and courteous atmosphere. The service team is always ready to explain and answer all questions. I'm also glad to see that they have improved on the free customer WiFi. Thank you.
Came for service it was good - FWILLIA
It was good service and great shuttle service. I am glad to be able to have the ride. Everyone should have that type of service it's great.
General Sales Manager
Best dealership around - hasearcy88
This is just one of many vehicles I’ve purchased from Hendrick, always with the help of Alex. I wouldn’t trust anyone else to put my family in a vehicle. It’s a great experience every time.
Corvette Specialist/Client Advisor
2015 GMC Sierra Z71 - MARKBRIA25
Took my truck in for body repair needed due to my truck being rear ended. Worked with Leslie who pre-ordered parts and notified me of their arrival the next day. I dropped off my truck on Tuesday and picked it on Thursday even after it was learned that there was a recall repair that was needed as well..
When I arrived I found that my truck had not only been repaired but had also been detailed.
Friendly and Easy to work with - mmckenzie5664
Buying a car at Stokes was so easy and quick. They were very helpful with what we were looking for. We will definitely buy our next vehicle from Brad at Stokes.
Sales and Leasing Professional
Great and professional service - carrollton1978
Had a great experience. Everything went well and the staff was outstanding. My sales representative did an outstanding job and very professional. Really enjoyed the experience
Certified Sales Consultant
By far the best experience, in 25 yrs or buying vehicles! - SteveW23
I am normally not one to write a review, especially when it comes to a Car Dealership, but with the amazing experience I had at Bill Jackson in Troy Alabama......I felt obligated to share with others in the market or that will be soon. I bought my first General Motors vehicle 25 years ago in Pensacola Florida. I have purchased well over 20 since & I have NEVER had such a pleasurable experience as when buying a New 2018 Silverado & a New 2018 Tahoe from Bill Jackson Chev-Cad-Buick-Gmc a few days ago. Unlike other Dealerships in the are, they didnt go back and forth....they were very transparent.....and super friendly the entire time. I was given several different options, including a full explanation on how leasing works & when leaving....I truly felt like part of the "Family". Not only do they have the absolute best prices in the area, but what other Dealership allows you to test drive a Chevrolet Tahoe, Gmc Yukon, Cadillac Escalade, and Buick Enclave without the hassle of dealing with multiple Sales Reps & having to drive all over the place to multiple locations. If you don't know the answer to this question, that's because they are one of only 2 Dealerships in the entire State of Alabama to which have all 4 General Motors Brands under 1 roof. Anyway, I believe their slogan is, "A short drive, for Savings like nowhere else" & I for one can tell you that this is NOT A GIMMICK! If you are in the market or when you become in the market, do yourself & your wallet a favor and give these Guys & Gals a chance!!!
Excellent service - Katie
We were looking for something to tow our RV. Chevrolet of Boaz was the perfect place to shop. They worked with us to find what we needed. Excellent service! Loving our new Tahoe.
Great Experience - Greg
Purchasing a vehicle from Clay County Automotive was by far the best car buying experience that I have had in my 30 years of of buying automobiles. All the employees that we met were extremely friendly, they were helpful, and were easy to work with. The dealership had the RAM 1500 that I wanted on their lot and after working with them over the phone, I traveled two hours in hopes of coming to an agreement on the price - I was not disappointed. I purchased the truck I wanted at a great price. I would highly recommend Clay County Automotive without hesitation to anyone looking to purchase a vehicle.
Awesome dealership - mkcthiewes
Very friendly staff awesome car buying experience Zach Gray took good care of us, from finding the truck I wanted to having it picked up and delivered. Terry Thompson Chevrolet was great to work with
UJ Chevrolet is an awesome dealership ‼️‼️My husband and... - liznbama
UJ Chevrolet is an awesome dealership ‼️‼️
My husband and I had a GREAT experience due to the thorough, attentive, & kind service of our salesman Bryan Morris 👏🏼👏🏼 & also our Finance Manager Brandon Alexander ‼️👏🏼👏🏼 please ask for them & you’ll be glad you did😊.
Quality, Professional, Service - Chevy Tough
Bentley’s service dept. worked on my truck in a timely manner, resolved the problem in a timely manner, and got me back on the road in a timely manner. Very professional service staff!
Bruce Williams was an excellent sales person in helping... - dan15190524
Bruce Williams was an excellent sales person in helping us find our truck. He is very knowlegeable, works well with the public, and strives to make the costumers happy. We will be future customers at Larry Puckett.
DO NOT BUY HERE - None123
Do not spend your money at this place they sold me a truck and turns out it needs a ton of work and they do not care that it hurts people when they do some one like that I have reached over 900 people on social media so far and will keep going hopefully I have turned away many customers and hopefully many more
My experience was beyond fantastic, easy, and enjoyable.... - Cordette
My experience was beyond fantastic, easy, and enjoyable. The reason for that was because of my salesman, Matt Billions. Hands down, this was THE best car experience I’ve ever had. He was friendly, in a genuine way, and that meant a lot. He listened to me, my needs, and my wants. I went the first time and left thinking that we weren’t going to be able to make something work. Matt continued to work for me all week. He found THE perfect vehicle for me. It actually was more than I thought I could get. He encouraged me every step of the way, never got frustrated, and most importantly, treated me with respect the entire time. I’m a hairstylist and talk to people ALL day. I will be sharing the news of my new car and the one who made that happen for me, Matt!! I will sing the dealerships praises all the time!! Thank you!!
Phenomenal and fast service. Made the car buying... - Jlp0005
Phenomenal and fast service. Made the car buying experience easy and enjoyable after our total loss. Eddie put us in exactly what we were looking for at an amazing price.
Excellent experience! - Andy2010
I would recommend Glynn Smith Chevrolet to anyone! They go out of their way to help their customers! Walter Moore is the best salesman! Wouldn’t think of going anywhere else!
No Pressure - mistylortiz
Devinn is a great salesman. He was very patient with me and respected my requests. I don't like to be pressured by sales managers or salesmen. They were all great and did not pressure me. I appreciate that and this is why I bought from this dealership. Thanks
I purchased a pre-owned vehicle from Southern Chevrolet.... - Diana
I purchased a pre-owned vehicle from Southern Chevrolet. Had the pleasure of working with Chuck in Sales and Joshua in Finance. They are professional, friendly, and helpful. Thank you both for an easy going, fun, car buying experience. 😊
Didn't plan on buying a new car right now...but.... - PMeeker
The Chevy Rebates right now are fantastic.Our Sales Rep (Terry) is very knowledgeable & honest. No stress at this dealership. (And I should know as my family owned dealerships). Champion treated us like family. We're retired military & live on a strict budget. Terry, the Sales Manager and Dan in the Finance office understood what we needed and made it happen.
Long day - Beckyms1234
We bought two vehicles you would think I would get a better deal. A $1000 more I could have got a brand new car with no miles. There is things on this 2018 don’t work. And don’t buy GAP insurance because if you cancel it, it will take more than a month to get this straightened out. I’m STILL waiting, and I called three days after I got the car., per the lady she only calls once a month, huh how many people cancel this?
Awesome - Barnettee
Very friendly and professional staff . I am very pleased with the service I received from all of the employees that I was in contact with. Keep up the good work
My name is Keith Faucheaux, I have been doing business... - tattoou.keith
My name is Keith Faucheaux, I have been doing business here for 15 years this organization they have there today, their service department is the worst they have ever had. We have decided to move on to another dealership. I don’t think they realize they are not the only Chevrolet dealership on the coast. Goodbye Bay Chevrolet.
HORRIBLE FINANCING PROCESS! - DARREN
THE FINANCE GUYS AT CARL CANNON CHEVROLET WITHHELD VALUABLE INFORMATION FROM ME WHICH WAS MY CREDIT SCORE OF 784.THEY PRESENTED ME WITH A 627 AND 650 ON A LITTLE PIECE OF PAPER AND NEVER EXPLAINED THOSE TWO SCORES OR WHO THEY WERE FROM.THEY HAD ME BELIEVING ALL THAT I HAD WAS THOSE TWO LOW SCORES TO NEGOTIATE WITH.DID NOT FIND OUT ABOUT MY 784 CREDIT SCORE UNTILL I WAS ABOUT TO SIGN MY PAPERWORK.THEY PUT ME IN A BAD AND PRESSURE SITUATION .I SHOULD HAVE BEEN TOLD THIS IN THE BEGINNING SO THAT I COULD NEGOTIATE THE BEST DEAL POSSIBLE AS A CONSUMER LOOKING TO BUY.THEY TOOK IT ALL AWAY FROM ME AND NOW AFTER A MONTH THEY ARE NOT WILLING TO HELP ME WITH A BETTER INTEREST RATE.IF YOU GO TO THIS DEALERSHIP BE CAREFUL AND ASK QUESTIONS.I ASKED ABOUT MY CREDIT SCORES,THEY GAVE ME 2 OF THEM AND DID NOT TELL ME ABOUT MY 3RD AND BEST UNTILL THE END WHICH WAS SIGNING PAPERS.
Attention to detail!!!! - Camaross
Purchased new camaro and the deal was good even though Kevin our salesman had to do the sale and finance which I found odd I think they need some more help because it took a little longer but that was fine. PDI leaves a lot to be desired in my book car had 5 lbs low tire pressure in each tire engine bay dirty and no washer fluid really! Also we had to drive 200 miles home. Hand washed car a few days later and found ground effects was loose which should have been caught so I had to take the car too the local dealer which kept it over night and I was without a vehicle. dealer said prep was not done right Aside from that worth the drive over
Good Service - cmorgan
At Capitol Chevrolet I worked with Mr. Chuck who was very nice and understanding of my situation. He made sure he tried his best and worked his magic on helping me purchasing my first car. I, 10/10 recommend seeing him at this dealership.
A nightmare in xxxx. - Consumer
I have purchased two vehicles from this dealership to help support our local enterprises and at times I was satisfied because one of the technicians came to my job, picked up my vehicle to change my oil on my first non-GM car; however, when the gentleman returned my vehicle the bolt on the right front tire, the bolt was broken off and replaced by a larger bolt that was loose. I just paid out of pocket and replaced it. Two years later, I purchased a GM product and I have gotten my oil changed twice since the ownership, and many people don’t know General Motors (conduct surveys) about ownership experience and dealership customer services, and on a scale of 1-to-10 I rated this business a 6, and said the service was mediocre due to lousy service that my oil was changed, my requested tires weren’t rotated, and my tires PSI weren’t corrected back in December of 2018. Fast forward to March, which is the normal timing for an oil change (every 90 days), and when I arrived once again on a Saturday, there was no one to be found inside the service department after waiting for 10 mins. I had finally saw a car salesman walked by and I kindly asked him about finding me help. Help arrived seconds later. I wasn’t properly greeted in the waiting facility. No one asked me did I want coffee or anything. 45 mins later, my car was finished. No fluids checked. PSI in my tires weren’t checked or corrected, the only thing the inept service manager said was I needed tires. Two days later, General Motors sent me a survey. I took the survey. I rated them once again a 6 out of 10 on a scale of 1-10. Also, in the description below, I stated why I rated that dealership a 6 based on my lousy experience and lack of hospitality. 3 months later, I finally decided to purchase tires. I called the service technician department and a female employee answered the phone. I asked this employee can I bring my car in after speaking to someone that past Saturday to have my tires delivered to MC Chevrolet. She confirmed my appointment and then blatantly confronted me about my past two surveys about “ how her General Manager and service manager was disciplining her as a whole, and she tried to please me the best she and her failed team could.” She also stated, “ if you were not satisfied with our service why are you keep coming to us”? ... My reply: because I spent over $40k with you guys and if you have done a half good job at servicing my vehicle we wouldn’t have this scenario. She also stated, “ on the last 4 surveys you have given us a bad report” and she was yelling unprofessionally on the phone, and I laughed slightly, and “she said I don’t find this funny.” I asked for her service manager since then, and he said, “we tried to please you on several occasions and it seems like we just cannot please you. You have done 4 surveys on us.” I asked him a copy of the 4 surveys and I wanted them to be printed. He said, “ well, I see two and I can only find one right now.” Let me remind you earlier, I said I have taken two surveys from corporate GM headquarters that are randomly sent to people. I then asked him about re-confirming my tires appointment and the service manager said, hold on, I was on hold for a minute, and he returned back to the phone and said, since we cannot please you, come back and get your tires, we don’t want your service here anymore because you are missing with our money. Come to find out. This facility receives a bonus each December and if a negative review has been made, Chevrolet from GM corporate office will not give them their bonus. Not only that, after I have been a loyal customer to this small town business, I will never purchase any vehicle from this company again. Half done service job, service employees are all about bonus than proper customer service and proper maintenance on my car. And I was told to get my tires and go somewhere else about two surveys.
MISREPRESENTATION - Jeff
Purchased a 2014 Lexus LX 570 from this dealer over the phone. SUPPOSEDLY a reputable dealer, Represented no accident or paintwork, "traded in from a friend of mine" . Took delivery in Tennessee and dropped off at the Lexus dealer for a couple of minor repairs. Received call from SERVICE MANAGER stating this car has BEEN WRECKED AND PAINTED ON the front and back of the drivers side of the truck. I called asking them to refund based on MISREPRESENTATION and the response was "SUE ME"!! from JAY JACKSON, son of the owner. I sent estimate to correct the cover-up job they did , $2300.00. I wanted a no paintwork car. THEY LIED, NO INTEGRITY! MAKE THEM ACCOUNTABLE!!!!
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