New Car experience - Millie85
Cristian our sales person did an amazing job. He was very friendly and was willing to help to find the perfect match for our family. I will continue to work with Nissan because of the high quality of customer service they provide.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Very friendly staff - e.cicero.sr
Unfortunately I wasn’t able to get a deal done. That won’t affect my review in stating that these people are extremely friendly and easy to work with. I live in Gilbert, but would easily work with this dealership when I’m ready to buy.
Internet Sales Manager
Assistant Sales Manager
Eddie Valdez - Service Recall - gastelum,m444
I have been going to Nissan since two years ago and Eddie Valdez has been my service rep and has helped me a lot on making sure my Versa gets the oil changed, tires rotated and gets the proper attention my Versa needs. He explains to me the process, what the car needs and shows me the lobby where to get coffee and donuts. This last time he fixed my Versa on a RECALL, but I got attention by a sales person and turned in my VERSA for a Sentra. I went to Eddie and told him what I did and he said I did the right choice by upgrading to a better transportation and informed me on what warranty to get for my new car! I will continue to go to Eddie and drive 2 hrs to get there!! GOOD JOB EDDIE!
Sales & Leasing Consultant
A+++++ - Jason
Can’t say enough good things about Andy he is always willing to go over and above and provide a true service to his customers thank you again for the great service you guys are awesome.
Easy Buy from out-of state - Jeff from Texas
Found this on the internet and was just what I wanted but it was 1100 miles away. Salesman Frank Hardy worked with me and the manager to negotiate a fair price. I then drove my Expedution to Avondale Nissan and and we negotiated a trade-in price after a long test drive of the Xterra. An hour or later I was on the road home. Frank was efficient, friendly and very easy to work with. After 300 miles today I am still pleased!
Good experience - Ale89
We had a good experience. Easy, no pushy sales. Definitely recommend Pinnacle Nissan Dealership and sales person Rennee. We like our new car Nissan Armada.
Awesome dealership - Wilcox23
I enjoy my buying experience with Jason, and Chris.
They were very understanding of my situation. Very caring of their customers. Got a great deal on my new suv.
Vehicle recall - msaletab
I brought my car to your dealership to fix an airbag recall issue last week. I pulled up to your service department, and was promptly met by Cory. He was very helpful and friendly. I was shocked at the short time it took to get that repair finished and be on my way back to Cottonwood. I will be getting all my service needs completed at your dealership. Thank you!
Very impressive / professional group of people. - Eric
Starting with Kaleb Karroll, our sales person, I knew we had made the correct choice. Over the years we have purchased many vehicles, including no less than 8 Nissan products. Kaleb truly knows the product, he explained every feature of our New Car with complete confidence.
I’m pleased to say that every phase of our experience was equally impressive. I would not hesitate to recommend the team at PEORIA NISSAN to anyone of my friends or family!
Great Sales Experience!! - PATSJM
Eric, the "Sharp Dressed Man", was so easy to work with. Listened to what we wanted, not pushing to what he thought we needed. Very friendly, awesome personality, and so easy to work with. Look for the guy in the 3 piece suit, you can't miss him, highly recommend him!!
Horribly rude and condescending sales person - Rose V
I had no experience with this dealer prior to walking in the door. I had a friend with me who has a good deal of experience with used and new car buying. I was highly interested in the dark blue 2016 kia soul! they had on the lot. Our sales man was aggressive and kept referring to the soul as mine. I know many people might not pick up on or be bothered that but I did because I'm the type of person that gets very annoyed by that kind of thing. I could deal with that because I realized that was just his style. So we went inside to talk numbers. While I was filling out some information my friend attempted to open negotiations on the price after the the salesman said it was possible. (What he didn't know was that we had been looking at other cars and his was on the high end).
He actually laughed at my friend and than, had the gall to tell his unfortunate manager on duty that I wasn't ready to buy so obviously the manager didn't return a counter offer. He told us that's what he told the manager!
My friend and I went down the street and by 8pm that day(labor day 2018) I had a new car in my garage.(I adored the soul and it would have been an extremely strong contender if its sales person wasn't horrible) What's more he didn't just lose my sale he also lost my friend's as well since she and her husband are looking at Nissan leafs. They'll take their business elsewhere and I have no intention of ever going to this dealer again.
I will say I don't hold the manager at any fault based on what that salesman told him/her. I also think that we may have just gotten a nasty sales person, because I overheard a few other conversations in passing and none of those sales people were speaking or acting to their potential customers like mine was.
Service and sales reps treat women with disdain! - One Spear
I am posting this review after an extremely poor service experience. This is not directed at the mechanics but toward the service schedulers and sales personel. There is one service older guy that is nice, but others all treat women like second hand citizens. We took the Juke in for a transmission service, with an appointment at 9 am. She arrived early and they said the could still get it in and done at 9 am. No calls, she checked back at 11 and they had not taken it in yet. 2 hours later the sevice was done. Appointments at lamb nissan are worthless, they lied, lied, lied, BS for 4 hours. Treated her like she was stupid, even the sales people would not help the sweetest woman in the world! Do not go here they are inatentive a ... holes... We will not buy our new car here or return for service, ever!
But then, Lamb Nissan employees and managers do not value customers!
Do not buy here - har1207
Do not buy here as purchasing a vehicle here will most likely result in me pursuing legal action against the dealership. highly not recommended for any reason.
DO NOT BUT FROM THIS DEALERSHIP!! - Becca N
They don't even deserve a star. HORRIBLE HORRIBLE EXPERIENCE! They do not care about their customers, the biggest mistake I have ever made is choosing this dealership to by my car!
The sales people are great! but that's because it is part of their job to have pleasing personality. The Finance team however, is a different story, they DO NOT GIVE A SH*T!
In the beginning everything was great! Until we got to finance and start dealing with MIA RODRIGUEZ. From the get go, I should have ran away from this dealership. She was so pushy with the other add on's to be added in my car, I kept telling her "no, its okay, im not going to take it.."(my mom was my co-signer) my mom has no idea when it comes to buying cars, and Mia seeing that we are disagreeing with the things she's trying to add on our bill, she kept pushing until my mom and I got into an argument and she walked out... (OBVIOUSLY!! Do not f*$^%ng push when someone already said no..) I ended up getting the add on my mom wanted to get just so my mom and I would stop arguing.
MIA, knowing she f*&^ed that one up, said "I'm sorry, I didn't mean for that to happen, Im going to add warranty and extend oil change for 3 years for the car.." OKAY. So that's the first part.
2 weeks after I traded in my car for the brand new Nissan Rogue, MIA calls me.. tells me "they haven't found a lender for my car, and that I need to continue paying for my old Altima.." (Hmmm... okay??) So, this sh*t went on for another 2 weeks. And then, she called again after that, and said they still haven't found a lender, and that I still need to pay for my old altima.. (see how frustrating this was getting?..)I asked her if they still have my ALTIMA because if im paying for the altima I might as well take that car back and use it, they can have the ROGUE back. She said, she doesnt know where my altima's at. THEY SOLD MY CAR WITHOUT IT BEING PAID OFF FROM MY PREVIOUS LENDER, AND THEM NOT FINDING ME A NEW LENDER FOR THE ROGUE.
A week after, they found one. They made me a new deal, this time I dealt with their "Director of Finance" DAVID WORKMAN, now this guy is a LIAR! (and if he has a camera in his office, I DARE HIM PULL UP that deal we had agreed on in his office!) So this guy, after all the crap this dealer put me through, was like "Im going to ADD interior and exterior warranty on your car, because we feel bad for what you had to go through, you know it is not us, we only work for a corporate.. etc" So, okay, cool.. he's going to add appearance warranty.. " so we signed the papers etc.
Last Saturday, i brought my rogue to the dealership for an oil change, service dept told me, my pre-paid services has been CANCELLED. CANCELLED?!! ITS A BRAND NEW ROGUE btw, that was just recently bought. CANCELLED? So I went to talk to DAVID "DAVE" Workman, we wasted half a day waiting for him.. then he tells us, it has been cancelled and was replaced with the appearance warranty.??!!! BUT TOLD US DURING SIGNING HE'S ADDING THE APPEARANCE WARRANTY??!!!!! and he has the audacity to look me in the eye and tell me he didn't say anything of such??!!!
I had to pay out of pocket for something that should have been covered by this stupid dealership!!! THEY MESSED UP THE DEAL INITIALLY, and then NOW, THEY CANCELLED EVERYTHING except the appearance warranty.
AUTONATION, I know you are a big company, but you are hiring incompetent people to run your finance!! I WILL LET MY FRIENDS AND FAMILY KNOW NOT TO BUY CAR FROM THIS DEALERSHIP!! THEY WILL SCREW YOU OVER BIG TIME!!!!!
Horrible experience before the Monsoon - Janet R
This review is specifically being left for the manager Mike Duran. We had over $2,000 in work done on our Nissan in California to have it ready to be driven to Texas - one thing they did was put on new windshield wipers. When we hit Tuscon, it started raining, and when we turned on the windshield wipers one shot off onto the freeway. We looked for the nearest Nissan dealership which was only 4.4 miles from us: Jim Click Nissan. I had all of the repair paperwork with me and wanted them to replace the wiper that had shot off. A salesman, Ralph Gallegos, told us we needed to speak with the manager Mike Duran. Mike was sitting with two other employees, feet up, shooting the breeze like they were in some mens' den. We explained our situation and asked if he could replace the blade. He said No, our service dept is closed. No 'Im sorry' - he was even smiling and it was very obvious he could care less about our situation. My husband, 82, asked if he could pull one off another vehicle - Mike apparently thought that was funny, once again smiling, "oh no, we can't do that!" My husband pleaded with this manager, "Well, can you at least help us by putting the passenger blade on the driver's side." Once again, Mike replied, "No."
We passed Ralph on the way out and told him Mike wouldn't help us in any way - Ralph said well let me see how I can help. He came out and told us not to run the wipers without a blade as it could scratch the glass. He went inside and got a towel and the wrapper the arm with the towel and tied it on. He brought us water. He told us to drive over to Pep Boys and gave us the address and directions. So, 5 stars for Ralph, who SHOULD be Manager.
It turned out the rain turned into a Monsoon and we got stuck in it for a good 45 minutes, thankfully after we got new blades put on at Pep Boys.
I promised Mike Duran I was going to leave him very bad reviews, whoever made this man manager has to be completely nuts - the man is about as helpful and empathic as a rock. He's is a liability. He couldn't even get his legs down off the counter and mosey out to our car, get us water, direct us to Pep Boys or even act like he cared about us. He just sent an 82 year old man and his wife out to drive through a monsoon without a driver's side windshield wiper, without a care in the world.
Scammers. Don't even go there to test drive any car - Tymoor
We traveled to AZ, On May 7th, 2018 my family went to test drive a specific car I saw on web. Liked the car and everything went smoothly until the finance part. We had to wait long even though there was no one in front of us. Got attitude from the useless finance guy Nick when my wife wanted to make sure I was approved for financing. He kept scoffing that it was a small loan and no problem. After signing paperwork we were told we would have car by Friday after we got home. Next day we were told to come in and sign final contract that nissan picked up the deal and nothing changed. Mike the sales manager told me to call anytime with questions so I did and was told I was disrespectful for texting on his day off! Was called several more times that we had to put more money down and interest rate would go up then that no one would pick up the deal so now they had the car and my money. There is NO communication whatsoever and good luck in trying to get call backs!
After my wife's review Russ the GM stepped in and not knowing anything about the deal had been given wrong info. As I stated before NO COMMUNICATION!! Russ was told I couldn't get financed when I specifically told Nick the finance manager that my credit union was ready to pick it up. So Russ stepped up to try and finish the deal. After communicating that he had the wrong info Russ did everything in his power to set things right. He then handed the deal over to Thomas the finance manager. Tom was very good and communicated with me the whole way. Answered my texts and phone calls and any questions I had. He is a man of his word and honors what he says he will do. I would recommend working with Tom if you happen to buy a car from this dealership.
BUT the deal still took way too long to finish. Russ had promised that he would personally make sure the car was ready and a concern about the steering wobbly when going highway speed would be looked at and fixed before shipping car. He also promised a full tank of gas.
None of them could find a shipping company and we needed the car! I had to find a shipping company on my own and come out of pocket for it. On the day the shipping company came to pick up the car. I got a call from the shipping company that the dealer LOST MY CAR KEY!! More FAILURE to communicate led my car keys being handed to the auction truck driver!!!!! The truck driver had moved my car outside the lot to be picked up later to go to auction!! Now what kind of dealership let's this happen to customers cars!!?? I don't even want to get into what could've happened if my car had indeed gone to auction! They had to track down what happened to my keys and get the auction driver back because they were in possesion of my keys!! Thanks Tom for getting the keys back. Finally get that setteled and get car on June 4th!! Almost a MONTH to get car???
First thing I noticed was tank was not filled and even below half a tank! Then when taken on highway car still clearly wobbled at higher speeds. It also pulled to the right and almost caused an accident! Took car to get inspected and this is the findings
-Needs tires balanced and alignment
-Needs rear shocks
-4 sway bar links
-timing belt squeaks
-front passenger tire had a locktite on thread from dealer, so service center had to break stud and replace stud and nut so tire could be balanced properly
Have pictures and paperwork to prove all this. WORST experience ever!!!!!!!
Lies .lies lies - Jesse Garcia
So I called Anderson Nissan in lake havasu to ask about a used car they had on their lot.and told them I would be driving from out of town but will be stopping to check out another car at another dealer before I stopped there.so they did everything to convince me to make them my first stop even saying they had a brand new altima sv with 5k off sticker price so that convinced me.well of course after I test drove it I was told it was 27k not 22k and that they have "new ppl" that don't know what they are talking about.yet it was a sales manager named Zach that told me the discounted price that they of course didn't want to honor. I walked out and I will not be doing business here.
General Sales Manager