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Great - Eric
This is the second car I will be buying through Sonora Nissan I have had nothing but great service and informative information provided to me by sales consultant Daisy Grey I will recommend my friends and family to come and see her if they are shopping for a new car it’s been a pleasure.Daisy sincerely Erick Palacio
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Awesome Experience!! - Shorte01
Today I went in to Avondale Nissan. I really wasn’t expecting to walk out with a car today. However, we had a wonderful salesman named Frank. He made the whole experience effortless and smooth. My credit was not that great at all, but I walked out with 2014 car that I love. I recommend Avondale Nissan for your next car. Ask for Frank the tank!!! Today was a wonderful blessing...
Building memories! - Silverfox.joan7
From my first Conversation with Cole, I knew I had a wonderful salesman! He was so calm and confident and caring ! He never pushed me on anything! I hadn’t purchased a vehicle in 17 years! With Cole & Croy’s guidance & the help of my daughters & granddaughter, the vehicle of my dreams was purchased! I love it! These guys & Brian in Finance, saw us through all the details & we were on our way home! Thanks to each one of you guys! You made our visit so fun and so productive at the same time! Croy… I love my pen! Thank you 🖊
Keep up the good work and God bless each one of you! I am a very thankful lady! 🤗🙏👵🏻
Assistant Sales Manager
Internet Sales Manager
I had a great experience - Theresa3245
My experience was awesome. After having a bad experience at midway Nissan. Tyler’s product knowledge was excellent. And he didn’t take up to much of my time. I would recommend all my friends and family.
Sales & Leasing Consultant
Commercial & Fleet Sales Manager
Great customer service! - Mike123
Been a customer of Nissan since 2006. 1st in Oregon, now Arizona. LOVE the kindness, care, enthusiasm and professionalism we receive. Best followup sales and service anywhere! Haley and Erick were marvelous in the sale of the new Rouge. From start to finish they were helpful, caring, timely and precise. Very attention to detail oriented.
Smooth transaction - Richtnolan
The entire purchase experience was very smooth from start to finish. Adam Holt was very professional and a pleasure to deal with. Rolling through the finance department was also a breeze. I wouldn’t hesitate to buy from LHM again.
Additional comments - Pwstobe
I purchased a 2019 Nissan Kicks on July 6 and had a positive experience.. I wrote the review pasted below on July 8.
My wife and I are part year residents in Arizona and wanted to purchase a vehicle to have while we are here. We had previously had a Nissan Quest and had a very positive experience with the performance and reliability of the car. Consequently, Nissan was one of the makes of car we considered. Our sales consultant was Nick Uhlman. Nick took the time to listen to what we were looking for and suggested models (Rouge, Kicks) that would serve our needs. He was knowledgeable about all aspects of the vehicles, was able to answer all our questions and was able to point out key features that differentiated the 2 models. He was not pushy at all and did not try to sell us something we did not need. Our experience with Nick and Pinnacle was great
Based on my buying experience, I gave Pinnacle 5 stars. However, based on follow up after the sale, I would at best give them 1 star. Here is why. .....I was having trouble with the auto start via the key fob. I saw Nick and he was unfamiliar with it and said he would meet me the next day and go to servise with me to figure it out. No problem I said...I come in the next day and Nick is not there. I call him and he said he had to go to another dealer but service knew about it. I go to service and ask who was the. Tech that had spoken to Nick...They say to me “Who is Nick?” I am not happy at this point. I get Nick on the phone and have him talk to the service tech. The service tech then helps me understand the auto start process....Next, as I am a part year resident, I have somebody check in on my place and I wanted them to be on the lookout for when tags, plates and registration might be coming. I speak with Nick about about when the paperwork would go from Pinnacle to DMV . Nic connects me with Dustin in finance. Dustin doesn’t know why he needs to speak to me so obviously Nick didn’t tell him the reason his input was needed. Nick takes my email and phone number says he will check when the paperwork will be going to DMV and get back to me. One week later, I have not heard from Dustin. In that week I had called Dustin twice. In neither instance did I speak but I did leave messages with Dustin’s boss . His boss told me he was on it and would have Dustin contact me but that had no affect. I haven't heard anything. Service (not to be confused with vehicle service and repair ) after the sale is poor at best I am not so dissatisfied that I would give them a No rating but ample room for improvement on Pinnacles part. When I do bring my vehicle in for service, I hope for a more positive experience
Senior Fleet-Internet Manager
Wonderful customer service - navymomnancy
I went into the dealership on Sunday, drove out in less than 3 hour. The customer service is rated number 1. Could not have asked for a better experience. They told me my payment ,trade in. I did not spend hours as you normally do. Would recommend Peoria Nissan to everyone.
Prompt and helpful “rescue” - AE
We were on vacation in Sedona with our Outback. One of the terminals on our battery had corroded and as a result the battery had not recharged enough to start the car. We jumped it and drove to the Flagstaff dealership. It was Saturday morning at 11:30 when we pulled into the dealership. Loren came to our rescue, had the terminals cleaned, the battery tested and had us on our way in an hour. And Loren had the car washed as well!!! A great example of the service we have come to enjoy from Subaru all over the country. Thank you Loren and thank you Subaru.
Very professional! - Bridget Duncan
BRIDGET was very professional and was really helpful. She knows her product well. It was a very good experience, so I bought a new truck!!!!!!!
Painless Purchase - Grateful
They gave a solid offer right up front on a vehicle purchase. No game playing, no pressure. Friendly, sincere staff. The competition didn’t come close. Hope service after the sale is just as good.
Professional & curteous - Rick Brill
Quick, efficiently done. Had a courtesy car for me to use so not to disrupt my business day. Shannon was genuinely interested in asking my experience a good one. Thank you Autonation Tempe. Thank you Shannon
Service and sales reps treat women with disdain! - One Spear
I am posting this review after an extremely poor service experience. This is not directed at the mechanics but toward the service schedulers and sales personel. There is one service older guy that is nice, but others all treat women like second hand citizens. We took the Juke in for a transmission service, with an appointment at 9 am. She arrived early and they said the could still get it in and done at 9 am. No calls, she checked back at 11 and they had not taken it in yet. 2 hours later the sevice was done. Appointments at lamb nissan are worthless, they lied, lied, lied, BS for 4 hours. Treated her like she was stupid, even the sales people would not help the sweetest woman in the world! Do not go here they are inatentive a ... holes... We will not buy our new car here or return for service, ever!
But then, Lamb Nissan employees and managers do not value customers!
DO NOT BUT FROM THIS DEALERSHIP!! - Becca N
They don't even deserve a star. HORRIBLE HORRIBLE EXPERIENCE! They do not care about their customers, the biggest mistake I have ever made is choosing this dealership to by my car!
The sales people are great! but that's because it is part of their job to have pleasing personality. The Finance team however, is a different story, they DO NOT GIVE A SH*T!
In the beginning everything was great! Until we got to finance and start dealing with MIA RODRIGUEZ. From the get go, I should have ran away from this dealership. She was so pushy with the other add on's to be added in my car, I kept telling her "no, its okay, im not going to take it.."(my mom was my co-signer) my mom has no idea when it comes to buying cars, and Mia seeing that we are disagreeing with the things she's trying to add on our bill, she kept pushing until my mom and I got into an argument and she walked out... (OBVIOUSLY!! Do not f*$^%ng push when someone already said no..) I ended up getting the add on my mom wanted to get just so my mom and I would stop arguing.
MIA, knowing she f*&^ed that one up, said "I'm sorry, I didn't mean for that to happen, Im going to add warranty and extend oil change for 3 years for the car.." OKAY. So that's the first part.
2 weeks after I traded in my car for the brand new Nissan Rogue, MIA calls me.. tells me "they haven't found a lender for my car, and that I need to continue paying for my old Altima.." (Hmmm... okay??) So, this sh*t went on for another 2 weeks. And then, she called again after that, and said they still haven't found a lender, and that I still need to pay for my old altima.. (see how frustrating this was getting?..)I asked her if they still have my ALTIMA because if im paying for the altima I might as well take that car back and use it, they can have the ROGUE back. She said, she doesnt know where my altima's at. THEY SOLD MY CAR WITHOUT IT BEING PAID OFF FROM MY PREVIOUS LENDER, AND THEM NOT FINDING ME A NEW LENDER FOR THE ROGUE.
A week after, they found one. They made me a new deal, this time I dealt with their "Director of Finance" DAVID WORKMAN, now this guy is a LIAR! (and if he has a camera in his office, I DARE HIM PULL UP that deal we had agreed on in his office!) So this guy, after all the crap this dealer put me through, was like "Im going to ADD interior and exterior warranty on your car, because we feel bad for what you had to go through, you know it is not us, we only work for a corporate.. etc" So, okay, cool.. he's going to add appearance warranty.. " so we signed the papers etc.
Last Saturday, i brought my rogue to the dealership for an oil change, service dept told me, my pre-paid services has been CANCELLED. CANCELLED?!! ITS A BRAND NEW ROGUE btw, that was just recently bought. CANCELLED? So I went to talk to DAVID "DAVE" Workman, we wasted half a day waiting for him.. then he tells us, it has been cancelled and was replaced with the appearance warranty.??!!! BUT TOLD US DURING SIGNING HE'S ADDING THE APPEARANCE WARRANTY??!!!!! and he has the audacity to look me in the eye and tell me he didn't say anything of such??!!!
I had to pay out of pocket for something that should have been covered by this stupid dealership!!! THEY MESSED UP THE DEAL INITIALLY, and then NOW, THEY CANCELLED EVERYTHING except the appearance warranty.
AUTONATION, I know you are a big company, but you are hiring incompetent people to run your finance!! I WILL LET MY FRIENDS AND FAMILY KNOW NOT TO BUY CAR FROM THIS DEALERSHIP!! THEY WILL SCREW YOU OVER BIG TIME!!!!!
Horrible - erikbraren
Went in there to look at trucks. Me and my sister pulled onto the lot. Parked her car and got out of the vehicle with a group of salesmen standing there talking to each other. They never even greeted or acknowledged us. Me and my sister preceded to walk around the whole lot look at a handful of vehicle's. Still was never greeted or acknowledge. was able to make it back to my sister's car and leave without anybody ever talking to us.
had decent experiences....until now - DK
Needed one thing- a hood latch cable replaced. Called to make an appointment and they insisted that I needed a $140 "diagnostic". I"m not mechanically inclined, but I told them I was able to diagnose the problem, b/c the thing snapped when I went to release the hood latch recently..seems pretty simple. They wouldn't make the appointment without stipulating the diagnostic had to be done. So now I'm done. Will not be returning. Could have been an easy customer service fix, but they were more worried about collecting their $140 B.S. fee.
Lies .lies lies - Jesse Garcia
So I called Anderson Nissan in lake havasu to ask about a used car they had on their lot.and told them I would be driving from out of town but will be stopping to check out another car at another dealer before I stopped there.so they did everything to convince me to make them my first stop even saying they had a brand new altima sv with 5k off sticker price so that convinced me.well of course after I test drove it I was told it was 27k not 22k and that they have "new ppl" that don't know what they are talking about.yet it was a sales manager named Zach that told me the discounted price that they of course didn't want to honor. I walked out and I will not be doing business here.