Mart Hurst - GMC
Mart goes beyond expectations to create an Excellent truck purchasing experience. I’m proud of him and our local Harry Robinson dealership for such comprehensive customer service.
Paul Winborn II, DDS
Top Reviewed Specialists At This Dealership
Sales & Finance
Great Experience - RonMc
First car purchase since 2002 and have always hated the process. This time we dealt with Trent Jones at Allen Tillery Chevrolet.
The process was simple, he listened to our needs and to our requirement and went to work finding exactly what we needed. We came in thinking that for the payment we could afford we would have to buy a used vehicle but Trent found a step up from that. He found us a Chevy Traverse that had been used as a courtesy car that had only 2000 miles on it.
The deal was a good one as it was marked down for that reason.
By that afternoon we were driving home in our Traverse. This vehicle is primarily going to be driven by my wife for her everyday running around and she says, I LOVE THIS CAR.
Great Experience at Allen Tillery Chevrolet.
GMC TRuck - j7740
This was the 3rd vehicle we have purchased from Ben Eddings. They were very professional in dealing with us. They did not push us to buy. We have received excellent service from them and when we plan to buy another vehicle we will buy from Ben Eeddings
Great experience - Funlovinguy
Was very satisfied with my experience, everyone was courteous and professional. John Kirby worked at getting the best possible deal for my wife and I
Excellent - Phyllis Morgan
Good people to work with. Great service. All staff are very friendly and accommodating. Nice clean environment. Willing to work with you. Strive to have satisfied customers.
Awesome service waiting area, great sales staff - Carbuyer76
Pete is a great sales person, he worked hard to get me a great deal, but i was having health issues, so i was unable to get it.
The service area, and staff are awesome, they have free beverages while you wait, and free wifi.
I would take my car here in a heartbeat compared to other dealerships.
Fast friendly service.
Excellent - Arkaggie
Very welcoming, no pressure sales team. This is the best experience I've had in the 40 yrs or so that I've been purchasing new vehicles
Best car buying experience EVER! - Dicedame
I always hated buying a new car. I hated the unending negotiations where I got ticked off and left, and then the salespeople would call back in a few days and on and on it went. And then I met Chris Oates. What a difference he made! Instead of talking, he listened. Because he listened, he found the perfect vehicle for me. He was so knowledgeable about every feature and could explain how this vehicle compared to other models which was meaningful to me because I had been looking at similar units. Best of all, I asked him to give me his best price the first time around so I could decide yes or no.... one time. Granted, I advised him up front of the kind of incentives/discounts I was expecting and when we sat down, he explained in detail the steps they had taken to meet my budget requirements. I have to say I was extremely impressed. I really felt he tried to make the whole process an easy one and it resulted in a financially easy decision for me to make because I felt we had made a fair deal. I have to say hat's off to Shelly (financial mgr) too for being so thorough and helpful in getting everything done on the paperwork. For a great buying experience, a good deal, and gracious people..... I highly recommend this place.
Service Experience - Michelle Youell
Too many issues to list, we have a 2009 GMC Acadia. Relaxed engine and still have issues..apparently GMC 3.6 engines are known for issues.
the only person we will work with is Hoff in Service..He was the only one to communicate with us during the 4 months we kept having to take our car in. No other service advisor worked with us.
Super Dealer & Service - Dajanblue
We have 2 Cadillacs and are completely satisfied with the sales team and service department. The service department is the most important to us in earning our repeat business, and Cadillac is Bentonville has taken care of our every need.
Sales Experience - Jreid
Upon entering Superior GMC, I was greeted promptly by smiling, welcoming salesmen, who were ready to assist me in any way possible. Conducting business at this dealership was stress-free, quick, and pleasant, made possible by the excellent customer service provided by Jeb Neel and Martin Ortega. I would highly recommend this dealership to friends and acquaintances, whether they are looking into purchasing a new vehicle, making a trade, or simply searching for a go-to dealership in NWA.
problem with truck losing power while leaving Searcy. - Cathy
Called Russell he said bring it in. That was at 4:30 pm. on Friday. He obtained a vehicle for us to go home. After much searching for problem, technician fixed truck . Russell has always helped when we needed it.
Poor customer service - Sherry Irons
I was using the online service, and asked to work with the salesman that my dad recommended. Service started out good, but then the next day I started getting ignored and then the salesperson wouldn't talk to me at all.
Great Service Experience - langebrl62
I always get my oil changed at this dealership. Very professional and the waiting room is fantastic from the big screen tv, the cappuccino machine and the free snacks. Awesome experience!!
Worst dealership in the state of Arkansas. - HJames
I highly advice NO one use this to dealership. I've been in business for my self for 40 years and I would NEVER treat a customer like this place has done me. Took me over 1 and half years to order a new truck with them. There was always problems and somebody else's fault. Should of ran away as fast as I could and bought new truck at another dealership. After having truck for awhile radio went out. Took it back to shop and they said they would order one. Instead of checking out truck to even see what the problem was. 4 MONTHS taking off work going there to get my radio fixed excuse after excuse. They kept telling me it was on back order. And then they told me last wk no even ordered one. They don't have honest people that work for the company even manger of store will not return calls. Worst guys I ever seen working in their shop. There's so many dealerships in Ark do not go here. Hoyt
Central GMC terrible customer care - joeknows
If you have a problem, you're on your own. THERE IS NEVER ANYONE TO TALK TO. You get transferred, put on hold, messages aren't returned, you can even stop by in person and get nothing. Worst customer care I had ever experienced.
Beware of Gwatney GMC "Service" Department!! - DannyC
Absolutely Horrible repair shop to do business with. I cannot speak for the sales department because I did not purchase my vehicle from there, this review is specifically for Gwatney GMC "Service" Department. Gwatney will quote you prices for repairs when nothing is wrong with the vehicle. Ended up with shock and strut parts, that cost roughly $250, that I was told needed to be repaired on my car. Got a second opinion, and that was not the case! Shocks and struts were just fine on my vehicle. Needed a transmission flush, a normal service that has to be performed on the vehicle and the "technician" failed to put enough transmission fluid in my car. This could have caused major damage if I didn't pay attention to the faint rattling noise coming from my hood. Also, careless mistakes such as leaving the cap off of the oil reservoir after draining the oil, is an amateur mistake that I don't expect "properly trained" technicians to make. They called themselves replacing the thermostat, and the engine went completely hot after a few days. They said the end part of the hose was shot. Interesting part about this is that the hose is physically removed by from the radiator by the technician when repairing a thermostat. I was able to pull over at a repair shop, lucky for me, that was able to identify the problem without even having to put a hand on anything. There it was, clear as day that the hose was no longer attached to the radiator. When the dealership got the vehicle, I was then told that this occurred because the hose piece was "worn." What trained mechanic puts a worn out hose back on a vehicle?? Instead of the service manager accepting responsibility for the mistake, he tried to blame it on a "worn radiator hose," instead of maybe taking into consideration that it may have not been attached properly, nor securely. Additionally, the service manager, David Sample, tried to go back on an agreement that I'd only have to pay for half of the cost of the radiator.....if Gwatney was not accepting any responsibility for the issue I'm not sure why they would propose that I don't have to pay for labor or any other associated costs for the repair except if I only pay half for the supposedly now damaged radiator? The most unprofessional part of the event is when Mr. Sample initially wanted me to only pay for 1/2 the cost of the radiator. When I came in this morning to pay for half of the cost of the radiator, and pick up my vehicle; he was angry because I had filed a complaint due to the lack of professional service. I had to get the cops involved. The sad part is that all of this happened and the service representatives were all aware of exactly what was agreed upon the day prior. I asked the "Service Advisor" Jonathan Manek, about the higher charge twice, and he did not provide an answer until I got the cop involved. Previously he kept saying I needed to speak with "Mr. Sample" about the price difference, but began to sing a different tune when the cop showed up. The price of the radiator on the printed receipt that was handed to me was $300. However, there was a yellow sticky note that had "Cust-$198," nearly 2/3's the cost of the radiator on the receipt. I was told I only had to pay half the price of the radiator by the "Service Manager," Mr. David Sample. After about 10 unnecessary minutes of both Mr. David Sample and the "Service Advisor" Mr. Jonathen Manek going back and forth with me over the cost discrepancy that I was originally quoted, Mr. Sample caved. He stated that he was aware that I contacted GM, and I'm not sure if that is possibly the reason why he decided to renege on the original agreement. I kept the receipt with the yellow sticky note attached that proves their outright dishonesty and deceit, and how they are perfectly okay and willing to try to get over on customers. I highly advise that anybody who wants to maintain their vehicle in working condition does NOT conduct business with Gwatney GMC. They are bad for business, and their lack of good service and outright lack of professionalism is reason enough for me to never ever let these people near this vehicle or any other vehicles I may purchase in the future. This business is being reported to the Better Business Bureau, and there was a complaint made to GM. Please spare yourself the trouble, and go to a reputable service and repair shop. I don't ever want any customer to have to go through what I went through at Gwatney GMC "Service" department.
Disrespected my offer - kirkcybulski
I contacted Crain about truck I was interested in. I did some research on the vehicle and made a fair offer. They disrespected my offer by suggesting I consider a vehicle more in line with my budget. Frankly I am qualified to buy any car they sell. I made a fair offer on a particular vehicle and they insulted me with their comments. They could have just said thank you for your offer and left it at that. Kirk Cybulski, Cabot, AR
Harry Robinson Buick GMC