good service - Janeth88
They gave me a good service, they explain all the doubts that I had. And they helped me find what I was looking for and at a good price. I'm in love with my new car.
Top Reviewed Specialists At This Dealership
BDC Appointment Specialist
Manrique Valdez - 4.21.18 - Ryan D Fossett
The 5 Star rating was given due to the excellent service and patience (we had kids with us) of Manrique (Manny) Valdez. He was polite, knoweledgable, and willing to let us make our own decisions without trying to influence them. He made our buying experience as comfortable as possible and as a result, gained our business.
I would recommend Manny for future car buyers and as a result of him, would also recommend McLary Daniel Buick GMC as well.
Happy Customer - Steakman
Very happy with your dealership. Friendly,Quick and very helpful with getting the deal done. Thank you Gap Barron for your hard work on getting it done. I'll diffenty be back.
Sales & Finance
Commercial Sales Manager
Sales and Service are good - Robert Daniels
We have bought several vehicles here. I am a shopper but I always wind up back here for sales,service and even the body shop.
GMC TRuck - j7740
This was the 3rd vehicle we have purchased from Ben Eddings. They were very professional in dealing with us. They did not push us to buy. We have received excellent service from them and when we plan to buy another vehicle we will buy from Ben Eeddings
Great experience - Funlovinguy
Was very satisfied with my experience, everyone was courteous and professional. John Kirby worked at getting the best possible deal for my wife and I
Excellent - Phyllis Morgan
Good people to work with. Great service. All staff are very friendly and accommodating. Nice clean environment. Willing to work with you. Strive to have satisfied customers.
Awesome service waiting area, great sales staff - Carbuyer76
Pete is a great sales person, he worked hard to get me a great deal, but i was having health issues, so i was unable to get it.
The service area, and staff are awesome, they have free beverages while you wait, and free wifi.
I would take my car here in a heartbeat compared to other dealerships.
Fast friendly service.
Great service and staff! - Tbaker
This is the 2nd car I've purchased and their staff was very helpful to the point of getting me a fan when I got hot and water to drink. I've got a 'used' SUV that only had 23 miles on it and the price was right in my budget. Will buy my next vehicle from this dealership!
Routine Service - Roger
The dealership personnel were very courteous and go our vehicle in and out quickly on schedule. We couldn't ask for better service. Great job.
Great Service Experience w/Chris Bos - Ron S.
Brought my 2016 CTS in for regular service plus wanted tires checked for balancing as I was starting to feel and hear a little rumble -- concerned there might be some cupping -- car had much less that 10K miles on it. Chris made sure I had a loan car. The technician discovered that indeed there was cupping so Chris arranged to have tires replaced under warranty and had my car delivered back to me as we live about 70 miles from the dealership. Car rides much smoother now. Very happy with the customer care and service thanks to Chris.
New tires - Theguy
We bought a new set of tires from Orr. Price and service was great. Russell is an excellent representative for Orr. We will continue to use Orr.
Robert Hollaman - Dmcgeady1957
Robert Hollaman was great kept us updated on the progress from day one and discussed the charges in advance. They gave a loaner while ours was being repaired!
Great service department. - Barbara C.
The mechanics are good to find other problems that need to be fixed soon as possible. The waiting room is so nice, and they have some good snacks.
Beware: Incompetent Salesmen - Todd
I had the displeasure of dealing with the following employee's at Crain Buick GMC: Curtis Clark (internet sales) , Robert Gilmore (internet sales director), & Kevin Moore (sales consultant). I was looking to purchase a used automobile from their dealership from an online search. This was the start of an exhausting three week endeavor of misinformation about the vehicle, miscommunication between the salesman, and overall lack of knowledge about the vehicle that they were trying to sell. I found it near impossible to get a complete Carfax, accurate description of the vehicles condition, and vehicles service history. Because I am considering purchasing the vehicle sight unseen, I am relying heavily on the sales teams honesty, integrity, and knowledge. All three salesman displayed none of these qualities. Days would go by with no email or telephone response to my inquiries. When I finally got to speak with them, they were more concerned about discussing price than answering basic questions about the vehicle. I was initially going to overlook their incompetence because I liked the car. I eventually gave in and we agreed upon a price for the vehicle. However, I didn't trust the salesman (after they continued to make contradictory statements) and ultimately didn't feel confident about the quality of their used car. I finally had enough when they tried to pull a fast one and stick me with excessive dealer charges and shipping. I tried to meet them halfway and agree to split the shipping charges with them, but that didn't satisfy their greed. I would urge all if of you to save yourself your precious time and purchase your new or used car from an honest and competent dealership. Not from Crain Buick GMC. I suspect the majority of the positive reviews are from family members and friends of those who work for this dealership.
FIVE stars. - AtlantaGal
Josh Dickey sold me my newest vehicle, complete opposite than stereo types speak of salesman! He was easy to work with, pleasant, answered my million questions, and I paid the price I wanted! My only regret is not starting my search here! 100 % worth the drive! Wont go anywhere else!
Thermostat replaced for no reason ! - thelma
Car had coolant leaking like rain on arrival Scanner showed thermostat was stuck ,replaced it $305!Returned, coolant still flowing, ,replaced coolant pipes leading into intake, wanted $329 more. Told them xxxxxxxx, didn't even need new thermostat! Finally was charged $93 more dollars, thankfully had a $10 coupon. I don't think on first trip there was ever a visual inspection ! Duh ......
Disrespected my offer - kirkcybulski
I contacted Crain about truck I was interested in. I did some research on the vehicle and made a fair offer. They disrespected my offer by suggesting I consider a vehicle more in line with my budget. Frankly I am qualified to buy any car they sell. I made a fair offer on a particular vehicle and they insulted me with their comments. They could have just said thank you for your offer and left it at that. Kirk Cybulski, Cabot, AR
Beware of Gwatney GMC "Service" Department!! - DannyC
Absolutely Horrible repair shop to do business with. I cannot speak for the sales department because I did not purchase my vehicle from there, this review is specifically for Gwatney GMC "Service" Department. Gwatney will quote you prices for repairs when nothing is wrong with the vehicle. Ended up with shock and strut parts, that cost roughly $250, that I was told needed to be repaired on my car. Got a second opinion, and that was not the case! Shocks and struts were just fine on my vehicle. Needed a transmission flush, a normal service that has to be performed on the vehicle and the "technician" failed to put enough transmission fluid in my car. This could have caused major damage if I didn't pay attention to the faint rattling noise coming from my hood. Also, careless mistakes such as leaving the cap off of the oil reservoir after draining the oil, is an amateur mistake that I don't expect "properly trained" technicians to make. They called themselves replacing the thermostat, and the engine went completely hot after a few days. They said the end part of the hose was shot. Interesting part about this is that the hose is physically removed by from the radiator by the technician when repairing a thermostat. I was able to pull over at a repair shop, lucky for me, that was able to identify the problem without even having to put a hand on anything. There it was, clear as day that the hose was no longer attached to the radiator. When the dealership got the vehicle, I was then told that this occurred because the hose piece was "worn." What trained mechanic puts a worn out hose back on a vehicle?? Instead of the service manager accepting responsibility for the mistake, he tried to blame it on a "worn radiator hose," instead of maybe taking into consideration that it may have not been attached properly, nor securely. Additionally, the service manager, David Sample, tried to go back on an agreement that I'd only have to pay for half of the cost of the radiator.....if Gwatney was not accepting any responsibility for the issue I'm not sure why they would propose that I don't have to pay for labor or any other associated costs for the repair except if I only pay half for the supposedly now damaged radiator? The most unprofessional part of the event is when Mr. Sample initially wanted me to only pay for 1/2 the cost of the radiator. When I came in this morning to pay for half of the cost of the radiator, and pick up my vehicle; he was angry because I had filed a complaint due to the lack of professional service. I had to get the cops involved. The sad part is that all of this happened and the service representatives were all aware of exactly what was agreed upon the day prior. I asked the "Service Advisor" Jonathan Manek, about the higher charge twice, and he did not provide an answer until I got the cop involved. Previously he kept saying I needed to speak with "Mr. Sample" about the price difference, but began to sing a different tune when the cop showed up. The price of the radiator on the printed receipt that was handed to me was $300. However, there was a yellow sticky note that had "Cust-$198," nearly 2/3's the cost of the radiator on the receipt. I was told I only had to pay half the price of the radiator by the "Service Manager," Mr. David Sample. After about 10 unnecessary minutes of both Mr. David Sample and the "Service Advisor" Mr. Jonathen Manek going back and forth with me over the cost discrepancy that I was originally quoted, Mr. Sample caved. He stated that he was aware that I contacted GM, and I'm not sure if that is possibly the reason why he decided to renege on the original agreement. I kept the receipt with the yellow sticky note attached that proves their outright dishonesty and deceit, and how they are perfectly okay and willing to try to get over on customers. I highly advise that anybody who wants to maintain their vehicle in working condition does NOT conduct business with Gwatney GMC. They are bad for business, and their lack of good service and outright lack of professionalism is reason enough for me to never ever let these people near this vehicle or any other vehicles I may purchase in the future. This business is being reported to the Better Business Bureau, and there was a complaint made to GM. Please spare yourself the trouble, and go to a reputable service and repair shop. I don't ever want any customer to have to go through what I went through at Gwatney GMC "Service" department.
Harry Robinson Buick GMC