Baught a new Lacrosse - Good looking woman
Very helpful and friendly, made sure I got what I wanted.The first car I looked at had some hail
damage, so they located a car that I wanted
New car purchase at Bull Motors - drewspeed
My son and I had a great experience buying a new car at Bull Motors in Wynne. Salesman Phillip Bankston was very politie amd professional in showing us the cars that met my needs. He was very patient in showing me the features of the vehicle I was interested in and did everything he could to make the process as pleasant as possible. The rest of the team at Bull were all professional and friendly and got our sale done quickly and efficiently.
Top Reviewed Specialists At This Dealership
Great Experience - RonMc
First car purchase since 2002 and have always hated the process. This time we dealt with Trent Jones at Allen Tillery Chevrolet.
The process was simple, he listened to our needs and to our requirement and went to work finding exactly what we needed. We came in thinking that for the payment we could afford we would have to buy a used vehicle but Trent found a step up from that. He found us a Chevy Traverse that had been used as a courtesy car that had only 2000 miles on it.
The deal was a good one as it was marked down for that reason.
By that afternoon we were driving home in our Traverse. This vehicle is primarily going to be driven by my wife for her everyday running around and she says, I LOVE THIS CAR.
Great Experience at Allen Tillery Chevrolet.
GMC TRuck - j7740
This was the 3rd vehicle we have purchased from Ben Eddings. They were very professional in dealing with us. They did not push us to buy. We have received excellent service from them and when we plan to buy another vehicle we will buy from Ben Eeddings
Great experience - Funlovinguy
Was very satisfied with my experience, everyone was courteous and professional. John Kirby worked at getting the best possible deal for my wife and I
Excellent - Phyllis Morgan
Good people to work with. Great service. All staff are very friendly and accommodating. Nice clean environment. Willing to work with you. Strive to have satisfied customers.
Awesome service waiting area, great sales staff - Carbuyer76
Pete is a great sales person, he worked hard to get me a great deal, but i was having health issues, so i was unable to get it.
The service area, and staff are awesome, they have free beverages while you wait, and free wifi.
I would take my car here in a heartbeat compared to other dealerships.
Fast friendly service.
Best car buying experience EVER! - Dicedame
I always hated buying a new car. I hated the unending negotiations where I got ticked off and left, and then the salespeople would call back in a few days and on and on it went. And then I met Chris Oates. What a difference he made! Instead of talking, he listened. Because he listened, he found the perfect vehicle for me. He was so knowledgeable about every feature and could explain how this vehicle compared to other models which was meaningful to me because I had been looking at similar units. Best of all, I asked him to give me his best price the first time around so I could decide yes or no.... one time. Granted, I advised him up front of the kind of incentives/discounts I was expecting and when we sat down, he explained in detail the steps they had taken to meet my budget requirements. I have to say I was extremely impressed. I really felt he tried to make the whole process an easy one and it resulted in a financially easy decision for me to make because I felt we had made a fair deal. I have to say hat's off to Shelly (financial mgr) too for being so thorough and helpful in getting everything done on the paperwork. For a great buying experience, a good deal, and gracious people..... I highly recommend this place.
First Oil Change - Shing
The team was thorough, checking everything for me. I had a concern with something and they took time to check that as well. They want to ensure you are satisfied.
Great Experience with Ed Bayles - Scott
As a whole it was a great experience. Ed Bayle's our sales person was great! I rate him 10 out of 10. We are from Colorado and the experience over email and the phone with Ed was excellent. No surprises it was seamless. He did a great job of explaining the features of the car and showing us how they worked. He helped us get things set up so an A + for ED. The other personnel at the dealership were great also.
The only negative experience was when dealing with the finance guy. (I don't remember his name) He started off cordial, offered us several options for care plans and service warranties. When we declined the offers he tried again but we didn't feel the need for any of the plans, so we politely declined. That's the point it changed. His attitude changed abruptly. He became coarse with us, rude and blunt. Kind of like a baby pouting. Frankly it was insulting. If it hadn't been for my wife being in the room I would have called him out on it. I have been in sales for 30 years and I understand that he wanted to make the sale, but come on grow up. Anyway other then this one thing all went well.
I will call Ed the next time we are looking for a vehicle but I will not work with this finance guy again.
Best service and staff I've ever had at an auto dealership! - DonSenior
I've owned over 8 different cars from an equil number of states and dealerships and Cadilac of bentonville is and has been the best.
Great people and service - Service guy
They really do take care of the customer.
Great service and people response.
Quality work and response was very good.
Scott and Clive took care of the issues at hand.
Friendly service - cokeman
ORR is my hometown dealer, easy to get to , friendly service is only one reason I go to ORR. I have enjoyed working with Russell for many years now and he has never tried to sale me any thing that I did not really need. There parts dept. is also very good to work with. I will return.
Great service department. - Barbara C.
The mechanics are good to find other problems that need to be fixed soon as possible. The waiting room is so nice, and they have some good snacks.
Beware: Incompetent Salesmen - Todd
I had the displeasure of dealing with the following employee's at Crain Buick GMC: Curtis Clark (internet sales) , Robert Gilmore (internet sales director), & Kevin Moore (sales consultant). I was looking to purchase a used automobile from their dealership from an online search. This was the start of an exhausting three week endeavor of misinformation about the vehicle, miscommunication between the salesman, and overall lack of knowledge about the vehicle that they were trying to sell. I found it near impossible to get a complete Carfax, accurate description of the vehicles condition, and vehicles service history. Because I am considering purchasing the vehicle sight unseen, I am relying heavily on the sales teams honesty, integrity, and knowledge. All three salesman displayed none of these qualities. Days would go by with no email or telephone response to my inquiries. When I finally got to speak with them, they were more concerned about discussing price than answering basic questions about the vehicle. I was initially going to overlook their incompetence because I liked the car. I eventually gave in and we agreed upon a price for the vehicle. However, I didn't trust the salesman (after they continued to make contradictory statements) and ultimately didn't feel confident about the quality of their used car. I finally had enough when they tried to pull a fast one and stick me with excessive dealer charges and shipping. I tried to meet them halfway and agree to split the shipping charges with them, but that didn't satisfy their greed. I would urge all if of you to save yourself your precious time and purchase your new or used car from an honest and competent dealership. Not from Crain Buick GMC. I suspect the majority of the positive reviews are from family members and friends of those who work for this dealership.
Warranty Issue - Devildawg22
Well where do I start,
On the 14th of December I bought a new 2018 GMC 2500 Denali from a dealership out of the Jonesboro area.
I first looked for one here even though I had heard some of the horror stories about Central dealerships. However after speaking with a salesperson they did not have one in stock at that moment.
My wife being awesome as she, is she found me one in Batesville at Stanley Wood( they were awesome).
Well the 27th December while driving down Stadium Drive I was alerted by a warning about my power steering. I called Central about it and got an appointment the next day.
The next day I dropped of my truck and was later told that the part was on National Back order and was unavailable for however long.
Out of curiosity, I called my dealership and was told that them the situation and was told that they could order it and have it over nighted.
This kinda upset me that big huge dealership like Central couldn’t get it but little old Batesville could.
After hearing this over the phone I went to Central GMC to speak with the service manager. Upon making contact with this gentleman and asking why my dealer could get the part but Central couldn’t, I was told that simple they couldn’t get it and that they were going to take care customers that purchased vehicles here first. I asked him for a card (for his name) and he said sure and walked away. He came back he had the General Manager Zach Gartman with him. (Still didn’t get a card)
I attempted to explain to Zach what was going on and after hearing what I had to say, he told me that they would not work on my vehicle and to take it to the dealership I bought it at. Wow really!!!
Well the next day after I calmed down and had time to think I message Zach the below message:
“Well after cooling off from yesterday I looked you up on fightbook today and low and behold their you were.
We have 27 mutual friends and if you ask anyone of them they would tell you I’m a good guy. I was not trying to escalate a what if situation I just wanted my brand new truck fixed. You ask we what I did for a living, well first of I’m a veteran! I served two tours in Iraq and one in Afghanistan with the Marines. Once I retired from there in 2009 I became a Jonesboro Police officer and still am a police officer today. I do buy rental property in Jonesboro but being a retired Marine is who I am.
I understand that if someone buys a vehicle from Central sure you guys take care of them, but you guys didn’t have a silver 2018 GMC Denali when I bought mine that’s why I bought it some other place. But that has nothing to do with warranty work right. I think things just got out of hand with to see who had the bigger dick I guess.
Bottom line.... I came into Central to build a report with you guys for my truck and now what.”
Well I get a call back from a supervisor at GMC about my complaint and said I threatened Zach via social media and that Central would no longer work on my vehicle.
However, after hearing my side of it and reading what I wrote him she agreed with me their was no threat and that Central should have fixed my vehicle.
I’m just one person with one complaint but I’m standing up for the next guy.
Central is so big that they think they can lie and only work on vehicles that were only purchased at Central.
Thermostat replaced for no reason ! - thelma
Car had coolant leaking like rain on arrival Scanner showed thermostat was stuck ,replaced it $305!Returned, coolant still flowing, ,replaced coolant pipes leading into intake, wanted $329 more. Told them xxxxxxxx, didn't even need new thermostat! Finally was charged $93 more dollars, thankfully had a $10 coupon. I don't think on first trip there was ever a visual inspection ! Duh ......
Disrespected my offer - kirkcybulski
I contacted Crain about truck I was interested in. I did some research on the vehicle and made a fair offer. They disrespected my offer by suggesting I consider a vehicle more in line with my budget. Frankly I am qualified to buy any car they sell. I made a fair offer on a particular vehicle and they insulted me with their comments. They could have just said thank you for your offer and left it at that. Kirk Cybulski, Cabot, AR
Beware of Gwatney GMC "Service" Department!! - DannyC
Absolutely Horrible repair shop to do business with. I cannot speak for the sales department because I did not purchase my vehicle from there, this review is specifically for Gwatney GMC "Service" Department. Gwatney will quote you prices for repairs when nothing is wrong with the vehicle. Ended up with shock and strut parts, that cost roughly $250, that I was told needed to be repaired on my car. Got a second opinion, and that was not the case! Shocks and struts were just fine on my vehicle. Needed a transmission flush, a normal service that has to be performed on the vehicle and the "technician" failed to put enough transmission fluid in my car. This could have caused major damage if I didn't pay attention to the faint rattling noise coming from my hood. Also, careless mistakes such as leaving the cap off of the oil reservoir after draining the oil, is an amateur mistake that I don't expect "properly trained" technicians to make. They called themselves replacing the thermostat, and the engine went completely hot after a few days. They said the end part of the hose was shot. Interesting part about this is that the hose is physically removed by from the radiator by the technician when repairing a thermostat. I was able to pull over at a repair shop, lucky for me, that was able to identify the problem without even having to put a hand on anything. There it was, clear as day that the hose was no longer attached to the radiator. When the dealership got the vehicle, I was then told that this occurred because the hose piece was "worn." What trained mechanic puts a worn out hose back on a vehicle?? Instead of the service manager accepting responsibility for the mistake, he tried to blame it on a "worn radiator hose," instead of maybe taking into consideration that it may have not been attached properly, nor securely. Additionally, the service manager, David Sample, tried to go back on an agreement that I'd only have to pay for half of the cost of the radiator.....if Gwatney was not accepting any responsibility for the issue I'm not sure why they would propose that I don't have to pay for labor or any other associated costs for the repair except if I only pay half for the supposedly now damaged radiator? The most unprofessional part of the event is when Mr. Sample initially wanted me to only pay for 1/2 the cost of the radiator. When I came in this morning to pay for half of the cost of the radiator, and pick up my vehicle; he was angry because I had filed a complaint due to the lack of professional service. I had to get the cops involved. The sad part is that all of this happened and the service representatives were all aware of exactly what was agreed upon the day prior. I asked the "Service Advisor" Jonathan Manek, about the higher charge twice, and he did not provide an answer until I got the cop involved. Previously he kept saying I needed to speak with "Mr. Sample" about the price difference, but began to sing a different tune when the cop showed up. The price of the radiator on the printed receipt that was handed to me was $300. However, there was a yellow sticky note that had "Cust-$198," nearly 2/3's the cost of the radiator on the receipt. I was told I only had to pay half the price of the radiator by the "Service Manager," Mr. David Sample. After about 10 unnecessary minutes of both Mr. David Sample and the "Service Advisor" Mr. Jonathen Manek going back and forth with me over the cost discrepancy that I was originally quoted, Mr. Sample caved. He stated that he was aware that I contacted GM, and I'm not sure if that is possibly the reason why he decided to renege on the original agreement. I kept the receipt with the yellow sticky note attached that proves their outright dishonesty and deceit, and how they are perfectly okay and willing to try to get over on customers. I highly advise that anybody who wants to maintain their vehicle in working condition does NOT conduct business with Gwatney GMC. They are bad for business, and their lack of good service and outright lack of professionalism is reason enough for me to never ever let these people near this vehicle or any other vehicles I may purchase in the future. This business is being reported to the Better Business Bureau, and there was a complaint made to GM. Please spare yourself the trouble, and go to a reputable service and repair shop. I don't ever want any customer to have to go through what I went through at Gwatney GMC "Service" department.
Harry Robinson Buick GMC
BDC Appointment Specialist