Excellent service - Tom F
I had travelled from Canada and noted that my new Cayenne was losing speed while on cruise control. Kevin in service was very helpful and efficient and the problem was solved within a short period of time. Th vehicle drop off and pick up was easy. I hope to not have any further troubles while in the area but know that if I do that my vehicle will be in good hands at Porsche of Rancho Mirage.
Top Reviewed Specialists At This Dealership
Great Customer Service - Zayne123
It did take some time to get my car back but I expect that since I expect quality work. Adrian was great with giving me updates and letting me know exactly when to come pick my car up. Thank you!
kniwledgeable - Rover happy
Took time to make sure I was satisfied. Very professional. Worked with me to make sure that if any problems came up he would be there
Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!
Fantastic experience from start to finish! - Globalgrl
From sales, Lalit to manager Scott to finance, Sean- it could not have been better. Great customer service all the way thru the process. We bought a used car but were treated like we bought the 200k car. They were friendly, patient and knowledgeable and made it fun.
Inefficient! - Jojohig
Service department is not the same after Griegor’s transfer. I showed up on time for an 8:30 appointment and was told I had to wait because the entire staff was in a meeting. I waited almost 45 minutes. Then when I was finally helped and signed all the paperwork I was told my car would not be ready until the following week and that there was no loaners available but that the shuttle would take me home. Unfortunately I had houseguests visiting from Europe and needed a vehicle. So I stated I would have to reschedule. I was then told that they would let me know when a loaner bécame available. That was over a month ago!!! I am still driving the car with the same issues. Very frustrating!
A good first experience with Jaguar - Chris
Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if you're in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasn't planning on moving forward that day, they weren't going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.
Service team exceptional - Elena1976
We have about 10 cars purchased from Haron The service staff is very accommodating gets the job done and always keeps me informed on every detail of the service. Very proud of what this dealership has brought to the city of fresno Family owned business that has exceeded thank you again for all your hard work!!
Total incompetence - Delbert S LaRue
I would NOT recommend Hornburg to anyone and will gladly explain my experience. It began with a trip from Arizona to the Santa Monica dealership on Feb. 1st. We agreed to purchase the vehicle, but had a problem with the wire transfer. The next day Feb. 2nd the money was wired and received by Hornburg. It then took 5 days to receive the sale paperwork, which amounted to 17 documents each needing my signature. I had been told that a notary would be required for my signature. I called Hornburg and asked if all 17 documents needed a notary. I was sent to the Financial Officer and told that each individual document had to be notarized even though was no place for a notary on any of them. I suggested this was not reasonable, but proceeded to hire a notary to do it all. On Feb. 8th the notarized documents were overnighted to Hornburg. Two days later I received a call from Hornburg telling me that only the Contract needed to be notarized and the rest was unnecessary. I then waited for what I expected to be the title for the car. On Feb. 14th a package with my copy of the documents arrived without a title. I was then told it would come with the delivery of the vehicle to Arizona and further the drivers and my signature would have to both be notarized. A call to Hornburg confirmed I was responsible to acquire a notary and have them present at the time of delivery. A call to the delivery company said they could not confirm delivery time and the driver would not wait for a notary. On Feb. 16 I received a call from the driver stating he would be there in less than an hour. I contacted to notary for a meeting. The driver then called and said he was low on diesel and would be late. Almost three hours later, 7:45 at night, he called and was close. I contacted the notary to return and convinced the driver to wait until she notarized both of our signatures. The documents were delivered to DHL on Feb. 17th. It is now Feb. 27th, 25 days since Hornburg has had my money and I still do not have a title to register my vehicle. My assessment is the Hornburg operation is severely incompetent.
Car buying made easy - SoCalEvo2018
the team at Mission Viejo couldn't have been more helpful leading up to my purchase. Jonathan helped me through the process leading up to the my purchase and much of are discussions were through email. All my questions were answered in a timely manner. I was in and out of the dealership within two hours. 1 week later and I'm loving my 2018 Evoque.
IF YOU WANT TO FEEL LIKE YOUR BOTHERING THEM THIS IS PERFECT - RandyC
Don't trust the positive reviews, they are fake.
Love my Land Rover but hate the Neillo dealership, it really doesn't matter which Neillo you go to, you will get the same service. These people make you feel like they are doing YOU a favor. I walked out and ended up buying my vehicle from another Land Rover dealership (awesome) because of the attitude I received from the Fulton ave location. I then needed recalls done and figured I would try their service dept. WORSE. You pull up and no signs to where to go, then you walk in the door to a cubicle where everyone will ignore you. Then the attitude returns. They are put out, no helpful information and god forbid you have a question. I have come to the conclusion that this auto group does not have meeting saying "you need to smile and be helpful" you know, common practice to a dealership or any other business for that matter. I cannot stress enough for you not to waste your time there. I own a high-end vehicle with high-end repair costs I want at least a smile....
I would give negative star rating if I could. - jr1jr1
One of the worst dealerships and experiences.
Worst treatment of customers by managers.
Please go somewhere else. The managers who approved the deal, they acted as if they are doing you a favor. The would put their feet on the table, and the sales person would have to keep checking the terms with him every so often. not sure why they have sales persons. the the manager thought he is actually some big shot person. awful experience.
Overall a Good Purchase Experience - Greg S
We had previously purchased and Range Rover Sport from this dealer 4 years ago. It was absolutely the best purchasing experience ever. We picked out the car, went through a test drive, negotiated the price of the new car and trade in, signed the papers and were out of there less than two hours. The salesman handled everything himself. Never saw the manager or had to go finance office to sign the papers. He brought everything himself to his office. He demonstrated the features on the car himself.
I went back last week when we were considering a new Range Rover HSE. Met with John Sanderson who showed me the car I was interested in. Offered a test drive, which I declined as I didn't have the time that day and I wanted my husband to look at it too. He did take the time to discuss the lease offers if I wanted to go that way. We came in the next day, a Saturday morning, and unfortunately John had the weekend off. but he had arranged for us to meet with another salesman. So we met with Rene Acevedo. Rene was very friendly, professional and helpful. The negotiations and purchase went fairly smoothly.
There were a few things I did have a problem with. The test drive we were offered was only a block long, on on street that had a sign "No Test Drives". His excuse was that there wasn't enough gas to further than one block, although the gauge said it had almost 1/4 tank.
The second problem was the time we spent waiting. Waiting for the deal to be approved. Waiting to get into the finance dept. Waiting for the car to be washed up etc. Unlike the prior purchase, we spent at 4 1/2 hours before we got out of there with at least 3 1/2 hours spent just standing around waiting. Now, in their defense, it was very busy last Saturday and they were getting ready to close early for their holiday party. That's the only reason I'm giving them four stars instead of three.
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
Potential Waste of Time - cpan
There's probably a reason why other's have given them a 1 star. I was interested in an Evoque and reached out to get some preliminary estimates. Got a phone call back after a week to try and convince me to come in and take a test drive. When I mentioned that I'd like an estimate beforehand, they mentioned that they "don't do numbers over the phone". It just doesn't make sense for me to drive down and waste 2 hours of my life to test drive a car that I may or may not buy because the pricing doesn't make sense. They definitely try to play this game, and I'm not interested in wasting everyone's time.
Jay was terrific!!! - Christine S.
I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I thought I wanted in a car, asked some really pertinent questions and then showed me some great options. He spent a lot of time with me, answered my questions and never pressured me at all. I ended up buying a car that I love and fits my needs. It was a pleasant experience and I would recommend Jay and the dealership to everyone. Thank you Jay!!
Niello Land Rover Rocklin takes the car buying experience... - chelrich
Niello Land Rover Rocklin takes the car buying experience from painful to wonderful in a low pressure, "non-salesy" environment. I have always had great experiences with the Niello dealerships; I bought my last vehicle from Niello VW and had it serviced at Niello Audi. I've also had great experiences with Niello BMW. Niello Land Rover Rocklin stayed true to the phenomenal services that I have come to associate with this family of dealerships and took it to the next level. It took a few weeks to track down the specific vehicle that I was looking for and they communicated with me the entire time, making sure that I was never left to wonder what was going on. The remarkable team made the experience feel like working with friends. Julian and Richard made this experience stress-free, easy, and fun - even the financial part! I've never had such a painless and quick signing experience. If you want an exceptional Sales Guide who will not only get the job done but laugh and enjoy the experience, see Jules!! I would recommend Land Rover Rocklin to anyone looking to buy a new or new-to-you car... these guys are truly awesome.
We have always prefaced our new Land Rover purchase by... - 2205
We have always prefaced our new Land Rover purchase by consulting Kevin Guess first. We trust his opinion and always have. Our excellent experience with him in service have led us to continue to buy more Land Rovers. These are not simple or easy cars to own. Kevin is patient to a fault whenever we come in. In other words he has made owning a Land Rover seamless. We would never consider buying another new Rover without consulting him first. He is clearly very busy and sometimes even besieged by customers yet always manages to treat us like we are the only customers there. Some of these customers can be very demanding its almost like a demographic that inures itself to that type of car. Yet I have never seen him flustered or put out of place by it. I would recommend Land Rover purely based on the excellent service we have received from Kevin Guess.