Fantastic service - Bernie
Great people and service at all times. Scott is excellent as are Christian and Jenna. They care and that creates customer loyalty. They are a vital core of the dealership.
Top Reviewed Specialists At This Dealership
Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
Jaguar F-Pace - Marko
Boris made this purchase very easy. He was very helpful and accommodating. The whole experience was very pleasing. Everyone was friendly and helpful. Boris the man to see if you are looking to purchase a Jaguar
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!
Great car and staff - Shepserv
I was looking and found what I thought would be my car. Got back to the dealer and it was sold! They found another car that was very close but satisfied my requirements better with less cost! Good job to Chris!
A good first experience with Jaguar - Chris
Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if you're in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasn't planning on moving forward that day, they weren't going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.
Awesome service - Watson2018
Jacob was awesome from being to the end of our business transaction. I’ve been in the service industry for over 25 years. Jacob was not only professional very personal which I love!! In today’s crazy service business world we need more people like Jacob Dutton.
Great Customer Service - Zayne123
It did take some time to get my car back but I expect that since I expect quality work. Adrian was great with giving me updates and letting me know exactly when to come pick my car up. Thank you!
Worst buying experience ever - Jryan11
This was by far the worst car buying experience of my life. It’s so unfortunate to have this kind of experience with a brand like Land Rover. The GM David is unresponsive and doesn’t care about the quality of service the dealership has. I had to sign finance papers three times because of mistakes. Countless hours wasted and Land Rover San Diego should be ashamed of themselves. I hope to never set foot in that dealership again. I will travel to Carlsbad to avoid this dealership.
Poor Service - Car
This dealership doesn't value its loyal customers. I have dealt with the service department now for 7 years. I have consistently found them to be well below the standards of other dealerships. The service advisors (Myke and Ray) do very well communicating with me. However, the routine service always take longer than expected. The other annoying thing is their nickle and dime approach with loaners. They never have a Land Rover loaner, it is always a very basic low model Jaguar with no options. If I go to any other dealership, they give me at least the same brand of car!!! I am always expected to pay the taxes on the car because of some excuse they have regarding their arrangement with Enterprise. After complaining about all these things, the service department manager, despite multiple attempts, will not return my phone call. When I contacted the salesperson I purchased the vehicle from, he assured me that I would be contacted by the service manager, but to no avail. They don't value their customers and I will not be purchasing any more cars from this dealership.
Incredible Experience - Karen G
I had been shopping around for awhile in search of a luxurious car and was turned off by the lack of customer service at nearby dealerships especially at Maserati, in which, was my 1st choice. I refuse to do business with any company that doesn't appreciate and value their potential clients. I drove by Hornburg Jaguar and decided to give it one more shot. Immediately, I was welcomed by Guy by his warm smile and approach. He was extremely knowledgable about every car and the company history. I test drove a beautiful car and fell in love with it. Guy was wonderfully patient at showing me all the incredible features of the vehicle. He made my decision-making so enjoyable and completely stress-free. By far, this was the quickest and best experience I've ever had in purchasing a car. The next day I drove off in my beautiful new car!! Thank you, GUY!!! You're absolutely the BEST!!
Ripped off, sold a car with modified emissions. - rippedoff240
I had a horrible experience here, they are a bunch of shady crooks. I purchased a Ford Focus ST from this dealer in 2016, we had nothing but issues with it. We went through 2 engines in under 2 years as well as a variety of transmission and clutch issues. My main beef with this dealer is in regards to the engine. We found out this car had an aftermarket ECU modification done which lead to the cause of our engines blowing both times. Jaguar swore up and down they had checked this car thoroughly and found no modifications at all! Even though we have pictures of the car the night we bought it with an aftermarket exhaust, blow off valve and racing brakes on it. Funny how their techs can't even recognize when a car has been modified. Those minor modifications were not the big deal, it was the ECU modification we found which caused our aftermarket service contract warranty that jaguar sold us to be void.
So now were sitting here with a car dead that we can't get a new motor (almost $9000) and jaguar refused responsibility for selling us a car with illegal modified emissions. They denied everything, they stopped responding to my calls and emails as well. They refused to pay for their mistake, had we known this car had a tune on it we never would have purchased it. They tried to blame the auction they bought the car from, the dealer the auction bought the car from and then the dealer who replaced my first motor under factory warranty saying that they would have noticed any aftermarket modifications at that time. We all know dealer techs are extremely incompetent, although we asked that dealer to check, they didnt even look and just said no. The management at jaguar are absolutely positive that the dealership would have noticed and theres no way that they could have such an incompetent staff. (Theres a reason we no longer go to that ford dealer).
I am now out a car, while still making monthly payments on it. Jaguar refuses to do anything about it and has now ignored me. Don't buy a used sporty car from this dealer, their techs are clearly incompetent, the management does not care. I own a small business myself and we always fix mistakes no matter how big and sometimes even when its not directly our fault either because thats what a good business does, but not jaguar! They are not a good business, they make more than enough money to cover our loss and own up to their mistakes. They did not inspect this car, they should have never sold us a warranty and we got completely ripped off on this piece of crap.
I don't normally write 1 star reviews but this place is terrible.
IF YOU WANT TO FEEL LIKE YOUR BOTHERING THEM THIS IS PERFECT - RandyC
Don't trust the positive reviews, they are fake.
Love my Land Rover but hate the Neillo dealership, it really doesn't matter which Neillo you go to, you will get the same service. These people make you feel like they are doing YOU a favor. I walked out and ended up buying my vehicle from another Land Rover dealership (awesome) because of the attitude I received from the Fulton ave location. I then needed recalls done and figured I would try their service dept. WORSE. You pull up and no signs to where to go, then you walk in the door to a cubicle where everyone will ignore you. Then the attitude returns. They are put out, no helpful information and god forbid you have a question. I have come to the conclusion that this auto group does not have meeting saying "you need to smile and be helpful" you know, common practice to a dealership or any other business for that matter. I cannot stress enough for you not to waste your time there. I own a high-end vehicle with high-end repair costs I want at least a smile....
I would give negative star rating if I could. - jr1jr1
One of the worst dealerships and experiences.
Worst treatment of customers by managers.
Please go somewhere else. The managers who approved the deal, they acted as if they are doing you a favor. The would put their feet on the table, and the sales person would have to keep checking the terms with him every so often. not sure why they have sales persons. the the manager thought he is actually some big shot person. awful experience.
Horrible customer service - Salon Muse 123
Finally have the car of my dreams are Range Rover bring it to the Serrito‘s dealership to have new emblems put on it my appointment was at 9:30 they didn’t start working on my car till a quarter till 11 it is now 1230 it is still not done everybody you talk to Send you to somebody else if you’re going to run that far behind you need to have the common courtesy to call people and let them know that first thing in the morning
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
Potential Waste of Time - cpan
There's probably a reason why other's have given them a 1 star. I was interested in an Evoque and reached out to get some preliminary estimates. Got a phone call back after a week to try and convince me to come in and take a test drive. When I mentioned that I'd like an estimate beforehand, they mentioned that they "don't do numbers over the phone". It just doesn't make sense for me to drive down and waste 2 hours of my life to test drive a car that I may or may not buy because the pricing doesn't make sense. They definitely try to play this game, and I'm not interested in wasting everyone's time.
Jay was terrific!!! - Christine S.
I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I thought I wanted in a car, asked some really pertinent questions and then showed me some great options. He spent a lot of time with me, answered my questions and never pressured me at all. I ended up buying a car that I love and fits my needs. It was a pleasant experience and I would recommend Jay and the dealership to everyone. Thank you Jay!!
Niello Land Rover Rocklin takes the car buying experience... - chelrich
Niello Land Rover Rocklin takes the car buying experience from painful to wonderful in a low pressure, "non-salesy" environment. I have always had great experiences with the Niello dealerships; I bought my last vehicle from Niello VW and had it serviced at Niello Audi. I've also had great experiences with Niello BMW. Niello Land Rover Rocklin stayed true to the phenomenal services that I have come to associate with this family of dealerships and took it to the next level. It took a few weeks to track down the specific vehicle that I was looking for and they communicated with me the entire time, making sure that I was never left to wonder what was going on. The remarkable team made the experience feel like working with friends. Julian and Richard made this experience stress-free, easy, and fun - even the financial part! I've never had such a painless and quick signing experience. If you want an exceptional Sales Guide who will not only get the job done but laugh and enjoy the experience, see Jules!! I would recommend Land Rover Rocklin to anyone looking to buy a new or new-to-you car... these guys are truly awesome.
We have always prefaced our new Land Rover purchase by... - 2205
We have always prefaced our new Land Rover purchase by consulting Kevin Guess first. We trust his opinion and always have. Our excellent experience with him in service have led us to continue to buy more Land Rovers. These are not simple or easy cars to own. Kevin is patient to a fault whenever we come in. In other words he has made owning a Land Rover seamless. We would never consider buying another new Rover without consulting him first. He is clearly very busy and sometimes even besieged by customers yet always manages to treat us like we are the only customers there. Some of these customers can be very demanding its almost like a demographic that inures itself to that type of car. Yet I have never seen him flustered or put out of place by it. I would recommend Land Rover purely based on the excellent service we have received from Kevin Guess.