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Went to lease new Porsche Cayman. Awesome new building... - ABL
Went to lease new Porsche Cayman. Awesome new building and great selection. People we great and the entire experience was fun and easy. Love the new car!
Top Reviewed Specialists At This Dealership
Amazing Service Department! - Teri England
Dave Bouchard and the rest of the service department go out of their way to please you. They bring me a loaner the day of the service and then deliver my car to my house when it is done. This is amazing! The best service department I have ever dealt with. I love my Evoque and plan to buy another Range Rover as soon as my extended warranty expires.
Excellence - magnumforc
Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due.
My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my concerns and appropriately determined the right course of action for repairs and scheduled maintenance. Within twenty minutes we were assigned a new Range Rover loaner vehicle (My Jaguar is still under warranty and included maintenance) and were on our way for the day.
Mark called to advise that a sensor was bad and they had to order it and it would hopefully be in the next day. I received another call the following day indicating the vehicle was repaired, serviced and ready to go. I explained we had flooded roads that were impassible and would not be able to get in until the following morning; Mark assured that was fine.
We picked up the car and it was in pristine condition. Even with the miserable weather it was washed and clean. Ran as it should and the inside was clean as always.
I know this is a very busy service department as there are only two dealers in San Diego County. Not only does Mark make us feel as valued customers but as friends as well.
Finally, this dealer has a new service manager, Travis Gale. I think this is a great step up for the dealership et al. Looking forward to a long sales and service relationship.
Great service, above and beyond my expectations!! - sunny
Sean Wilson made my sales experience stress free, fun and easy. Buying on the internet sight unseen was a little unnerving but Sean promptly handled my initial inquiry and the subsequent sale and answered all of my questions. The car was shipped and arrived in perfect condition with a full tank of gas. I cannot say enough good things about this dealer, Sean, Shannon & Nic they really care about their customers!
Tom Simpson assisted me on a recent last minute service... - Gary
Tom Simpson assisted me on a recent last minute service issue on my LR4. He was very accommodating and the work was done in a timely fashion. All the service reps at Haron are friendly, knowledgeable and eager to assist. Very pleasant experience.
NICE TEAM - Philippe
I live in Weho but after a visit at Hornburg Sunset location where I didn't feel welcome, I decided to go to Santa Monica. They were happy to help me and answer all my questions. Thanks Gary and rest of the team !!
Beautiful new building and Ahmed was very efficient and... - Deva May
Beautiful new building and Ahmed was very efficient and nice! I would highly recommend this dealership. Also it helps to be in such a beautiful area. Worth the drive......
A good first experience with Jaguar - Chris
Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if you're in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasn't planning on moving forward that day, they weren't going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.
Awesome working with MV LandRover/Jaguar. This is my 4th... - Leslie J
Awesome working with MV LandRover/Jaguar. This is my 4th vehicle with them and I will keep coming back. Smooth, quick and easy process and the vehicles speak for themselves! We were hit by a drunk driver going 40 mph and we were stopped. The evoque took the full impact and you’d never know by the minimal damage that we’d been in an accident, let alone hit by an SUV 3x the size of our car. The frame was bent and car was ultimately totaled but we had no injuries! Thank you Land Rover for designing a car that saved our lives!
BEST SALES MAN - titamanglicmot
I WANTED RANGE ROVER FOR LONGTIME, BUT I WAS NOT SURE WHERE TO GO. SO WE WENT TO
THIS CAR DEALER,,,EVERY SALES MAN AT THE DOOR IGNORED US BUT MIKE CAME TO US AND OFFER HIS HELP. I WOULD RECOMMEND TO MY FRIENDS TO BUY CAR AT THIS PLACE BUT TO
DEAL ONLY WITH MIKE BRIBANTI..
IF YOU WANT TO FEEL LIKE YOUR BOTHERING THEM THIS IS PERFECT - RandyC
Don't trust the positive reviews, they are fake.
Love my Land Rover but hate the Neillo dealership, it really doesn't matter which Neillo you go to, you will get the same service. These people make you feel like they are doing YOU a favor. I walked out and ended up buying my vehicle from another Land Rover dealership (awesome) because of the attitude I received from the Fulton ave location. I then needed recalls done and figured I would try their service dept. WORSE. You pull up and no signs to where to go, then you walk in the door to a cubicle where everyone will ignore you. Then the attitude returns. They are put out, no helpful information and god forbid you have a question. I have come to the conclusion that this auto group does not have meeting saying "you need to smile and be helpful" you know, common practice to a dealership or any other business for that matter. I cannot stress enough for you not to waste your time there. I own a high-end vehicle with high-end repair costs I want at least a smile....
Very Dissatisfied - Dunning2019
3 months ago I purchased a Discovery Sport new. After 1300 miles engine light comes on. I take the car in and they don’t have service appointments until the following week and if I needed a loaner I would have to wait a month from now. Service is extremely poor. Everyone acts as if everything is out of their control. I left my vehicle, received no loaner and took a $30 Uber home. Expressed this to the service manager and no efforts were made to accommodate me for the inconvenience. Who purchases a new vehicle just to go through this less than 3 months later.
poor customer service / poor service / poor communication - C.E.Hillery
From the time you walk into the service department, you can feel the rush in the atmosphere to usher you in and out the door quickly, The only sense of being welcomed there comes from the valet outside. I've used this service department many time in the past and it wasn't because of there winning personality, attention to detail or outstanding workmanship, It's all about distance & my valuable time,
Long Story Short Take you Jag or Land Rover somewhere other than this place
Go to another dealer even if it's further - Unhappy Customer
Service - we will never bring our jaguar XJ back. Parts dept experience today... Looking for info re: wiper blades. Darren (sp?) quoted me $49.02 for left, and $47.80 for right. I said we just had the car in for service for windshield replacement plus other service and nothing was said about the wear. I asked for the sizes. Said he didn't know. How can he quote me a price without knowing the size? Said he is not aware of the length of the sizes needed. I told him to google it! Just talked to Miguel in service. He said they should have been checked when they had the car, and he is sorry it wasn't done. Asked several times if I wanted to talk to his Mgr Ron. I said no, it doesn't matter since we will never bring the car back to the dealership there. BTW, parts dept...LHS 22in and RHS 19in.
Potential Waste of Time - cpan
There's probably a reason why other's have given them a 1 star. I was interested in an Evoque and reached out to get some preliminary estimates. Got a phone call back after a week to try and convince me to come in and take a test drive. When I mentioned that I'd like an estimate beforehand, they mentioned that they "don't do numbers over the phone". It just doesn't make sense for me to drive down and waste 2 hours of my life to test drive a car that I may or may not buy because the pricing doesn't make sense. They definitely try to play this game, and I'm not interested in wasting everyone's time.
Awful experience - Disappointed 2019RR
Service light came on within 3 days. Got the total run-around and misinformation about the service status of the car. Scheduled the car for service. Car gave dash alerts and went into "restricted driving mode". Arrived for my appt, only to find out that my service advisor did not enter it in the system. They gave me a loaner car with a dead battery. I live 2 hrs from the dealership. Called and reported the problem and the service advisor didn't seem the least bit concerned that he sent me 2hrs away w a dead car. My car was in the shop for 4 days and I was left with a car that had to have a tow truck called every time it shut off. I told him I was worried about driving it back and he said as long as it had enough gas then he would not charge me for not stopping to refill it. Ridiculous trade off! Not worried about a customer traveling 2 hrs in a dead car but was willing to comp the gas. Sure enough the car died on the freeway (with the Eco-start turned off). Must have alternator issue or other computer issues, as well! Arrived to pick up my car frazzled from the experience only to deal with poor attitude of the service rep, who was on Facebook between phone calls. Encountered more issues regarding the sales person only delivering the car to me with half of the floor mats then conveniently forgetting about having them ready for me to pick up. This is my 5th Range Rover. I will never step foot in this dealership for sales or service again.
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Niello Land Rover Rocklin takes the car buying experience... - chelrich
Niello Land Rover Rocklin takes the car buying experience from painful to wonderful in a low pressure, "non-salesy" environment. I have always had great experiences with the Niello dealerships; I bought my last vehicle from Niello VW and had it serviced at Niello Audi. I've also had great experiences with Niello BMW. Niello Land Rover Rocklin stayed true to the phenomenal services that I have come to associate with this family of dealerships and took it to the next level. It took a few weeks to track down the specific vehicle that I was looking for and they communicated with me the entire time, making sure that I was never left to wonder what was going on. The remarkable team made the experience feel like working with friends. Julian and Richard made this experience stress-free, easy, and fun - even the financial part! I've never had such a painless and quick signing experience. If you want an exceptional Sales Guide who will not only get the job done but laugh and enjoy the experience, see Jules!! I would recommend Land Rover Rocklin to anyone looking to buy a new or new-to-you car... these guys are truly awesome.
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!