I purchased a used 2022 Range Rover Sport SVR remotely - devlinmerrill
I purchased a used 2022 Range Rover Sport SVR remotely from Land Rover Thousand Oaks, and unfortunately the experience has been extremely disappointing.
Before purchasing, I specifically asked my salesperson about the condition of the vehicle's wrap and requested close-up photos of any imperfections. I was assured the wrap was fine, but the requested photos were never provided. We did a FaceTime walkaround, although the video quality made it difficult to inspect the vehicle properly.
Upon delivery, I discovered widespread discoloration and deterioration of the wrap across the hood and side panels, along with several cosmetic and bumper/trim fitment issues that weren't apparent beforehand.
I also discovered that the dealership's listing photos showed the vehicle equipped with premium Michelin Pilot Sport All Season 4 tires, but it was delivered with budget-brand OmniMax Velocity Sport tires instead.
I contacted my salesperson less than 24 hours after receiving the vehicle to express my disappointment and ask about the possibility of returning it. I was simply told it was a used car and they couldn't take it back.
I subsequently contacted management, who acknowledged my concerns, requested photos, and assured me they would personally review everything. I provided the requested documentation on October 6 and followed up again on October 8. As of October 13, I still haven't received a meaningful response or decision.
I've been clear that I'm hoping to return the vehicle rather than have it repaired, and I've even offered to contribute toward reasonable transportation costs to help make that possible.
I understand that purchasing a used vehicle comes with some imperfections, but I expected greater transparency and better follow-through from a franchised luxury dealership, especially when purchasing remotely.
One other frustration during the purchase was a $1,500 Max Shield product that the dealership acknowledged was optional, but when I asked to remove it, I was told that wasn't possible. I found it frustrating that an allegedly optional product was effectively mandatory.
I'm still hoping management will work with me toward a reasonable resolution and will gladly update this review if they do.
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