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Smoothest car buying experience ever. One of the best car... - Vinny Nazerian
Smoothest car buying experience ever. One of the best car dealerships all around.
Top Reviewed Specialists At This Dealership
Brand Sales Specialist
MUST READ Wow what can I say. I purchased my vehicle from... - Mikaylah.harp
MUST READ Wow what can I say. I purchased my vehicle from the dealership on Easter Sunday. Corbin was the one who sold me my vehicle. I drove it off the lot and it was quick and easy! I truly got my dream car. Unfortunately one day later my cars Front parking sensor was not working. I took it to the Porsche dealership to see if it was under my warranty to get it fixed. They said that a rat chewed my front wire and unfortunately the parking sensors and other sensors were damaged because of the rat! It was going to be about $3000 to fix it. I kindly messaged Corbin about the situation. I explained my whole situation to Corbin explaining what has happened to the vehicle and he kindly and deliberately went out of his way to help me out. Not only Was he so kind and helpful, the dealership fully paid for my vehicle to get fixed! I am forever grateful for this dealership and for Corbin and what they did for me.
I was looking at one of their used cars and confirmed the... - Brennan
I was looking at one of their used cars and confirmed the night before that it was still in stock since I was coming to test drive it the next day, to which I received an e-mail that it was. When I drove down from LA to Mission Viejo, it turns out that the car was sold that night. The sales rep easily could have e-mailed me to say the car was no longer available and to not make the 56 mile trip down. And just the cavalier way the other salesman was, who sold the car the nigh before, really was off putting. If this is the way you handle potential customers, I would say avoid this dealership all together.
Great dealership, Art was very patietnt and knowledgable.... - vargie4
Great dealership, Art was very patietnt and knowledgable. This Dealership is so not snooty like some of the other Land Rover dealerships in So Cal and we've been to all of them looking for a Discovery....we ended up with a Range Rover. Cherry was the finance person and she made the signing fun. Everyone we came in contact with was very nice and professional.
Purchased a 2020 Range Rover from out of state in... - LWB RR Buyer
Purchased a 2020 Range Rover from out of state in November 2020 for $105,000 and after the certification fees, dealer fees and taxes was roughly $118,000. I paid CASH. I am in Ohio and they are in Fresno and I am convinced that the lack of communication from sales staff to finance to GM coupled with the fact that I purchased it from 2300 miles away added to the disregard in fulfilling basic customer obligations. There were quite a few issues with the process which I would gladly elaborate and divulge to anyone that would like to contact me.
The General Manager, Ryan Salisch is rather pompous and didnt follow through. I really wanted to complain to CCNCDA but noticed that Haron Jaguar is their base office so it didn't make sense to file a complain. Had some closures by a follow-up phone call by one of the family owned partners, Randy Haron, who was actually the only person that thanked me for the business. If it weren't for that I would give this dealer a 0 out of 5 rating.
Very inexperienced sales staff this my second time... - Ed
Very inexperienced sales staff this my second time unfortunately to go there to get spare key for my ranger rover they handed to me different key wasting time . Zero stars
Land Rover Sold us a Lemon that has been in the shop for... - ValerieG
Land Rover Sold us a Lemon that has been in the shop for 4 months out of the last year. Had to rent a car for 7 weeks when it broke down in Nor Cal and we had to pay for it out of my pocket. We Never got reimbursed from the dealership or Land Rover. If a car keeps breaking down you would expect and hope that the company would find a solution and help out! Have emailed the GM Steve multiple times and never got an email or call back. Bad customer service from top to bottom.
LorraineRange Rover Pasadena Dec.11, 2020I found your... - USC Trojan
Range Rover Pasadena
I found your email address from a very nice message you sent me back in 2017 regarding the purchase of that Evoque by my dad’s estate for use to transport my then-90-year old father to his medical appointments at USC Keck Medical Center.
The faulty turbo was never replaced by your dealership. I have several emails since 2017 where your dealership accepts full responsibility and states it will replace it at NO CHARGE.
In fact, I specifically purchased an extended warranty that supposedly covered this Range Rover from bumper to bumper.
At the present time, your dealership whether intentionally or through mere poor customer service never has replaced this faulty turbo even when I had this car in your possession for other repairs.
I was always given “the run around” why the part wasn’t in, or you had no appointments, or I had to leave the car there for several weeks with NO rental car for my use while your dealership “checked” with Range Rover NA whether this turbo was covered.
How convenient. The fact remains your dealership never intended to replace this turbo, did it?
Now, I’m left with a car that in six weeks will not be able to be smogged and hence cannot be legally driven here in California.
I’m left with limited choices none of which will bode well for Land Rover Pasadena.
Right now, the dealership legally must replace it since it’s owned up to the fact that it was not working when I took possession of this vehicle.
In addition, failure to repair this vehicle violates the Federal Emissions Warranty/Design & Defect Warranty (8 years, 80,000 miles for emissions-related repairs).
All I want is for this turbo to be replaced. Again, I have emails from your service technicians admitting fault and stating it will be replaced at NO CHARGE.
As such, I’ve filed complaints with Congresswoman Judy Chu’s office since this is a federal law and her district includes Pasadena, in addition to my state assemblyman and state legislators offices covering Pasadena since this also violates California’s stringent emissions laws, and the California Bureau of Automotive Repairs.
Also, I am alerting the news media to this story since I am a disabled Californian and your dealership has taken full advantage of my generosity and my trusting nature.
You’ve also ripped off money from a United States Navy World War II veteran, e.g., my deceased pops and his trust.
I have tried in good faith to get this vehicle repaired, and each time your dealership has made excuse after excuse hoping I’d just go away.
Guess what. I haven’t gone away.
I look forward to your timely response, and Happy Holidays!
Worst dealership I have ever bought a car from…. Spent... - JKB
Worst dealership I have ever bought a car from…. Spent $5000 on a warranty. I got 2 oil changes for that. When my car needed repairs( that were under the $5000 warranty), I had to book a loaner car 1 1/2 months in advance. My car needs maintenance right away, but I had to wait 1 1/2 months for a loaner car. I dropped the car off. They kept my car for 2 weeks & never fixed the “ valet” or the gas tank pump. The pump literally shuts off at the gas station between 20-30 times while pumping gas. THEY HAD MY CAR FOR TWO WEEKS AND DID NOT FIX THE GAS HOSE. Can you imagine? I also told them the brakes were very, very squeaking. Yes, they returned the car to me 2 weeks later with my brakes not being fixed as well Every time you call or stop by the dealership , they immediately tell you,” That that is not covered under your $5000 warranty.” When I pull the warranty out, they change their mind. This place is very sketchy. I advise anyone reading this to be VERY, VERY AWARE!
Awful experience - Disappointed 2019RR
Service light came on within 3 days. Got the total run-around and misinformation about the service status of the car. Scheduled the car for service. Car gave dash alerts and went into "restricted driving mode". Arrived for my appt, only to find out that my service advisor did not enter it in the system. They gave me a loaner car with a dead battery. I live 2 hrs from the dealership. Called and reported the problem and the service advisor didn't seem the least bit concerned that he sent me 2hrs away w a dead car. My car was in the shop for 4 days and I was left with a car that had to have a tow truck called every time it shut off. I told him I was worried about driving it back and he said as long as it had enough gas then he would not charge me for not stopping to refill it. Ridiculous trade off! Not worried about a customer traveling 2 hrs in a dead car but was willing to comp the gas. Sure enough the car died on the freeway (with the Eco-start turned off). Must have alternator issue or other computer issues, as well! Arrived to pick up my car frazzled from the experience only to deal with poor attitude of the service rep, who was on Facebook between phone calls. Encountered more issues regarding the sales person only delivering the car to me with half of the floor mats then conveniently forgetting about having them ready for me to pick up. This is my 5th Range Rover. I will never step foot in this dealership for sales or service again.
Prompt, courteous and professional. Chris was very... - Kim foltz
Prompt, courteous and professional. Chris was very helpful. I was able to get in on the same day and with climate control issues I was grateful for that. My car was returned clean.
Excellence - magnumforc
Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due.
My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my concerns and appropriately determined the right course of action for repairs and scheduled maintenance. Within twenty minutes we were assigned a new Range Rover loaner vehicle (My Jaguar is still under warranty and included maintenance) and were on our way for the day.
Mark called to advise that a sensor was bad and they had to order it and it would hopefully be in the next day. I received another call the following day indicating the vehicle was repaired, serviced and ready to go. I explained we had flooded roads that were impassible and would not be able to get in until the following morning; Mark assured that was fine.
We picked up the car and it was in pristine condition. Even with the miserable weather it was washed and clean. Ran as it should and the inside was clean as always.
I know this is a very busy service department as there are only two dealers in San Diego County. Not only does Mark make us feel as valued customers but as friends as well.
Finally, this dealer has a new service manager, Travis Gale. I think this is a great step up for the dealership et al. Looking forward to a long sales and service relationship.
A good first experience with Jaguar - Chris
Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if you're in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasn't planning on moving forward that day, they weren't going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Purchased a used Audi from this dealership. Worst... - john19
Purchased a used Audi from this dealership. Worst experience ever, and I have bought over 75 cars in my lifetime. I live out of state, and getting the prior title was a nightmare. Every time I inquired (via email or phone call), I had to leave a message and wait a couple of days for a reply, if they even bothered to reply. They finally said they sent the title to my state's department of motor vehicles electronically. I contacted the department of motor vehicles and they said this was impossible, they do not have systems set up to receive titles electronically from out of state. So I attempted to contact the dealer again, and after multiple attempts was told they could not send me the title, but would have to mail it to my state's department of motor vehicles. My state is not set up to handle it that way, and it is not possible to call the local branch. So I had to go to the local branch, wait in line, and explain the situation. The manager at the branch agreed to call Land Rover Redwood City and give them her name and address. She did so and told me she would call me when the title was received. I emailed the dealership asking for the tracking # of the package 3 times and they did not respond. The local department of motor vehicles finally received the title a week later and called me. The whole process took over a month. You would think after selling me the car, they would have explained how they wanted to handle the title, but they did nothing until my repeated attempts to get this resolved. They should have realized they couldn't send it electronically and contacted me to resolve how to handle the title, but instead I had to harass them to get the title sent, and my emails and inquiries were repeatedly ignored.
Niello Land Rover Rocklin takes the car buying experience... - chelrich
Niello Land Rover Rocklin takes the car buying experience from painful to wonderful in a low pressure, "non-salesy" environment. I have always had great experiences with the Niello dealerships; I bought my last vehicle from Niello VW and had it serviced at Niello Audi. I've also had great experiences with Niello BMW. Niello Land Rover Rocklin stayed true to the phenomenal services that I have come to associate with this family of dealerships and took it to the next level. It took a few weeks to track down the specific vehicle that I was looking for and they communicated with me the entire time, making sure that I was never left to wonder what was going on. The remarkable team made the experience feel like working with friends. Julian and Richard made this experience stress-free, easy, and fun - even the financial part! I've never had such a painless and quick signing experience. If you want an exceptional Sales Guide who will not only get the job done but laugh and enjoy the experience, see Jules!! I would recommend Land Rover Rocklin to anyone looking to buy a new or new-to-you car... these guys are truly awesome.
IF YOU WANT TO FEEL LIKE YOUR BOTHERING THEM THIS IS PERFECT - RandyC
Don't trust the positive reviews, they are fake.
Love my Land Rover but hate the Neillo dealership, it really doesn't matter which Neillo you go to, you will get the same service. These people make you feel like they are doing YOU a favor. I walked out and ended up buying my vehicle from another Land Rover dealership (awesome) because of the attitude I received from the Fulton ave location. I then needed recalls done and figured I would try their service dept. WORSE. You pull up and no signs to where to go, then you walk in the door to a cubicle where everyone will ignore you. Then the attitude returns. They are put out, no helpful information and god forbid you have a question. I have come to the conclusion that this auto group does not have meeting saying "you need to smile and be helpful" you know, common practice to a dealership or any other business for that matter. I cannot stress enough for you not to waste your time there. I own a high-end vehicle with high-end repair costs I want at least a smile....
Great service, above and beyond my expectations!! - sunny
Sean Wilson made my sales experience stress free, fun and easy. Buying on the internet sight unseen was a little unnerving but Sean promptly handled my initial inquiry and the subsequent sale and answered all of my questions. The car was shipped and arrived in perfect condition with a full tank of gas. I cannot say enough good things about this dealer, Sean, Shannon & Nic they really care about their customers!
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!
Absolutely, obnoxious-cocky and downright ignorant in... - ExclusiveGems
Absolutely, obnoxious-cocky and downright ignorant in their behavior, approach and attitude towards business and customer service. NO CLUE what any class let aside world class customer service means or have the capacity to understand it. DO NOT WASTE YOUR VALUABLE TIME, NOT EVEN ONE SECOND GIVING THIS DEALERSHIP YOUR BUSINESS. Run and run away. It’ll be the worst mistake of your life attempting to conduct business in good fait or any faith with this establishment. A ZERO. Total disappointment and failure. The ownership should fire the entire management staff, and hire those who understand how to operate a classy organization that is structured on customer service basics and human values. Therefore, the NEW & IMPROVED management team’s DIRECT responsibility, tied into their base salary,commissions, bonuses, ability to drive company demo’s, and ALL other benefits a (supposed!) elite establishment has to offer, MUST & W/O fail become to CULTIVATE, HIRE, TRAIN, MANAGE AND MOTIVATE somewhat educated, Intelligent, compassionate and well organized human beings to represent their Brand and Business. What a shame!!!
Will not EVER attempt to nor recommend this facility!
You can bet that I will not allow friends, relatives, neighbors and/or any of my employees or co workers/partners to EVER think of doing business with your facilities based on my SAD, DISAPPOINTING AND DISRESPECTFUL experience!
State of the Art Dealership and Service - Highway 29
Dave Bouchard is the Best Service advisor I have ever worked with and I am a true gearhead with many vehicles from many high end Brands. We actually look forward to having our Range Rover serviced. We live over thirty minutes away in West LA and drive all the way to Thousand Oaks just for service. There are two Land Rover dealerships much closer to our house. We had tried them in the Past, but they pale in comparison to Land Rover TO... not even close We have been working with Dave for ten years now. We call ahead to let them know we are coming and arrange for a loaner. As others have stated they have offered to bring my Wife's Range Rover back to our house when completed. Dave and his Team are the best, He has been promoted to more of a managerial role now so we work with Victor and Efrain when he is tied up. The Service department can be busy since the word has gotten out how good Dave and his Team are. So just make an appointment
Horrible service department. Poorly managed, and... - GBS
Horrible service department. Poorly managed, and technically weak. Service advisors are rude and don't return calls.