64 Florida Buick Dealers

Drove 2. - paullaposton

Drove 2.5 hours to this dealership. Braxton was the salesman he handled everything over the phone he made the process extremely simple. He went above and beyond everything that I requested. Excellent dealership. Thank you

Service department is wonderful and Service advisor named - hoffmaster.bonnie

Service department is wonderful and Service advisor named Jim went over and above keeping me updated while my 2023 Buick Encore Dx was in for warranty. Highly recommend.

Our experience at the dealer was good. - bmccrea

Our experience at the dealer was good. The vehicle we were interested in originally was sold by the time we got to the dealer, but our salesman convince us to take a look at another similar vehicle which we liked and eventually purchased.

Shelli did an amazing job regarding the my purchase of my - Andy3261

Shelli did an amazing job regarding the my purchase of my 2026 gmc denali truck. I will refer anyone I hear of who is interested in buying a new vehicle to her and step one.andy

Great Service team! - MICHAEL.NICKOLAUS

Great Service team! My family was stuck in town with a dead vehicle on our vacation travel home day. Trey and the GM service tech (sorry never learned his name) were able to squeeze us in on a Saturday morning and replaced the starter motor. In and out of the dealership in under 3 hours. Great experience. Thanks Gentlemen.

I recently leased a vehicle from Alan Jay Cadillac and I - Bill

I recently leased a vehicle from Alan Jay Cadillac and I could not be more pleased. The salesman, Jordan Dancer, was very helpful right from the start. He answered all my questions promptly and then followed up after the sale to insure all was going well. When I go back for my next vehicle I will definitely ask for Jordan.

All of the employees at Sam Boswell were very friendly - joansplace13

All of the employees at Sam Boswell were very friendly and eager to help. Grayson McCullough was a great salesman, I will recommend him to my friends.

Keith Albert was very professional, helpful and - Samwaterbury

Keith Albert was very professional, helpful and knowledgeable. He listened to my needs and made buying enjoyable.

An amazing experience at Century, friendly staff, and - Grant

An amazing experience at Century, friendly staff, and great vehicle selection. Highly recommend working with this dealership.

My experience with Kim at Crown Buick GMC was fantastic. - Trevor D

My experience with Kim at Crown Buick GMC was fantastic. She truly went the extra mile to assist me and made the whole process smooth and hassle-free. Kim was friendly, took the time to explain everything clearly, and patiently answered all my questions. It was clear she genuinely cared about making sure I was well taken care of. If you’re looking for a service advisor who’s honest and really has your best interests in mind, Kim is definitely the person to see!

We had a great experience buying our new car with Jake - stallo7

We had a great experience buying our new car with Jake Kerr. He was knowledgeable and helped us every step of the way. He contacted me after the sale to make sure everything was perfect with our new purchase! 10/10

Will Smith was awesome, fast and professional. - Jdmartin2

Will Smith was awesome, fast and professional. My fastest vehicle purchase yet. 10/10 would use him again

Ricardo made my experience here painless easy and quick. - Bhparrott2

Ricardo made my experience here painless easy and quick. Didn’t try to over sale and pressure me. Great guy and will work numbers with you to close the deal.

Had a good experience with the service department. - Mike

Had a good experience with the service department. Determined the root cause of the issue very quick. Rick was great to work with!

I purchased a car on 8/16/2025 from dealership: Central - empriacc

I purchased a car on 8/16/2025 from dealership: Central Buick GMC, 1555 1ST ST S, WINTER HAVEN, FL 33880. I also purchased from them a GAP insurance, and an Extended Warranty. I financed the car, the GAP, and the Extended Warranty through GM Financial (the dealership choice of lender). Shortly after the transaction was concluded, I decided to cancel the GAP insurance ($999), and I filled up the required paperwork. Soon after that, I decided to also cancel the Extended Warranty ($3,346), and I filled up the required paperwork. I have been told that it takes between 6 to 8 weeks to complete the process and to refunds my account at GM Financial. As of today, more than 12 weeks later, the GAP refund was not credited to my GM Financial account (GM did not receive any check from the dealership). Also, it is more than 8 weeks now, and the Extended Warranty refund was not credited to my GM Financial account (the dealership sent the refund check on 10/21/2025, but maybe it got lost in transit, or the dealership sent it to the WRONG ADDRESS, either way, GM did not receive the check). I contacted the dealership via texts, emails, and phone calls, and Brandon (sales manager) told me that he will check the matter and get back to me tomorrow, which did not happen. I then talked on the phone with Jacob (finance manager), and he said that they sent the Extended Warranty refund check to GM and that it was deposited, and he also said that it is out of their hands now, and that I need to talk with GM Financial. He also said that it may take up to 3 MONTHS for GM Financial to apply the refund to my account. I contacted GM Financial twice and they told me that they did not receive any refund, and that if they got any refund, it takes up to 3 DAYS (not months) to be applied to my account. Brandon and Jacob did not attend properly to my inquiries, and they treated me with disrespect (Jacob even said that I need to stop harassing his team). Jacob also said that I did not purchase the GAP insurance and that I left the dealership with the wrong paperwork. Really, Jacob? Really? I want my refund ($999 + $3,346 = $4,345) sent to GM Financial AS SOON AS POSSIBLE, OVERNIGHT (I am paying interest on the $4,345 every day). I also want an apology for the way I was treated by Brandon and Jacob. I also filed a complaint with the BBB (Better Business Bureau), which this dealership does not appear to be a member of. Complaint was filed with the BBB 5 days ago (December 5, 2025) and still no response from the dealership. They did not reach out to me (they did not call or even sent an email). "GREAT" customer service.

Outstanding service from start to finish at Sunset - billhunterhomes

Outstanding service from start to finish at Sunset Chevrolet Buick GMC. Brian kept me informed every step of the way, Christopher personally advocated for goodwill assistance beyond the PET recommendation, and Olivia made scheduling easy. The technician’s workmanship was excellent — torque converter replacement and engine oil leak repairs were completed flawlessly. After several days of driving, including cold starts, the car runs perfectly and all symptoms are resolved. Loaner car, car wash, communication, and fairness were all top notch. Highly recommend this service department.

Manny always does an amazing job to make sure all needs - DAyres22

Manny always does an amazing job to make sure all needs are met. His communication is excellent.

DON"T TOUCH THESE GUYS! - cellman327

DON"T TOUCH THESE GUYS! I have tried to buy a used vehicle form these guys twice in the last 6 months. NO MORE. They offer nothing for your trade in (less than half the KBB value) and their used inventory is way overpriced if you compare to the market or KBB. They act like they don't care if they sell you a vehicle or not. DON'T WASTE YOUR TIME!!!!!!

I had a little bit of an unusual transaction as I was - Polack

I had a little bit of an unusual transaction as I was purchasing a new 2024 Silverado and at the same time trading in an almost new 2024 vehicle. There were a few hiccups at first, but the entire team at Arcadia made the deal happen without a hitch. I'm completely happy with the transaction thanks to Jake, Derrick, Tim in sales, Tim in service, Ralf, Brendon, and the rest of the team. Thanks again, Paul P.

To be fair, this negative review is only about the - Pongo

To be fair, this negative review is only about the warranty claims department at this dealership, not the service department per se. In mid-July of this year, I submitted the paperwork to be reimbursed for the replacement of the windshield wiper motor on my 2015 GMC Terrain due to a recall. The motor went bad prior to the recall. The service advisor told me that it would take up to two weeks for me to be reimbursed for the replacement. A month later, I still had no heard anything from this dealership. I called the warranty claims department and was told that it was pending but that I would be called a couple later with an update. I heard nothing from him. By last week, I still had not heard anything. I called again left a message. I was called a day later and was told that the claim was still pending. What???? It is completely inexcusable for me not to be reimbursed by this time. It also completely unprofessional for the dealership not to give me periodic updates on this claim.

Helpful Sales Associate, But Pricing Was a - baxterw

Helpful Sales Associate, But Pricing Was a Dealbreaker Rachel, our Sales and Leasing Associate, was attentive, professional, and respectful of our time while we were searching for a truck. We initially planned to purchase a 2025 model, but she introduced us to a 2024 GMC Sierra that had just come off lease — low mileage, clean Carfax, and clearly well cared for by the previous owner. It was a truck I genuinely liked. That said, while we were prepared to pay cash, we were told the out-the-door price would be increased by $1,000 because we weren’t financing through the dealership. The explanation was that this charge offsets the profit the dealership would’ve received from financing — and while we understood the logic, after praying on it, we felt the move came off as a little slimy with Financing. At that point, the vehicle hadn't been detailed or inspected yet, but we had already put a $1,000 hold on it. During the wait, we continued researching and noticed that the market had a strong supply of similar 2024 GMC Sierras due to short-term leases ending. We ultimately went with a broker/concierge who helped us secure a nearly identical Sierra — same year, similar mileage — for $5,000 less out the door. While it didn’t include the step bars, bedliner protection, or cover, we’ll add those ourselves for far less than the difference (about 40% of the savings). When we received a counteroffer by text, it wasn’t even close to competitive — and at that point, the math just didn’t make sense. I do appreciate the dealership's lifetime warranty offer, but honestly, from everything I’ve read and researched about the GMC Sierra 1500, it’s built to last. Increasing profits through used cars being financed is a debatable practice — I personally don’t think it’s something you build a foundation upon. But after reading the practices talked about in the reviews, it’s clear the lens of what’s ethical or moral is in question. I hope the $1,000 refundable deposit is actually refunded to my bank account. That said — Rachel was a standout. If you do decide to shop here, ask for Rachel. She was the best part of the experience, and someone I’d gladly work with again.

Ron Wilcox is super! - Gailflong12

Ron Wilcox is super! He is an experienced car salesman and went over all details with my purchase

HE WAS VERY FRIENDLY AND HELPFUL DURING OUR PURCHASE. ... - jlbenson

HE WAS VERY FRIENDLY AND HELPFUL DURING OUR PURCHASE. MADE US FEEL WELCOME AND MADE BUYING A VEHICLE A FUN EXPERIENCE. I LIKED THAT HE OFFERED THE CARFAX AND KELLY BLUE BOOK PAPERWORK BEFORE ALL PAPERWORK STARTED. EVERYONE AT THIS DEALERSHIP IS VERY FRIENDLY.

This is my 8th car transaction in 12 years and Chris - AJ

This is my 8th car transaction in 12 years and Chris Nason & Robbie Trude made my latest purchase truly "Hassle Free". I felt like I walked out of an ultra luxury car dealership. They were upfront with their pricing and to my surprise they found innovative ways to lower my total price. I also commend Garber Chevy for their non mark up policy and upfront pricing even on high demand vehicles.

I highly regret purchasing my car from this dealership.... - angel99mm

I highly regret purchasing my car from this dealership. The vehicle I wanted was limited and hard to come by. I wish I had bought a car from out of state and had it shipped to me instead. If I had done more research ahead of time, I would have seen this dealership has an "F" rating with the Better Business Bureau. The following is a very broad overview of my experience. I purchased my vehicle (a 2009 Pontiac Solstice Coupe GXP) at the end of September 2009. During the course of several visits, we had a lot of conversations about the vehicle and features. I was advised by one of my 2 salesmen that the vehicles price was starting at $10,000 over MSRP because it had an upgraded package that included a paint protectant. He described it as an upgraded clear coat/top coat that would help the paint life. He told me all 3 of the Solstice Coupes they had on the lot had the upgrade, and gave me the impression it was already ON the car. During the course of negotiations, the price was worked down to only a couple thousand over MSRP. At no time during the conversation was I advised any features were being removed from the car/package. Several months later I became unhappy with the way the paint was holding up. I contacted the dealership to find out what company did the paint protectant so that I could see if it had a warranty. After several phone calls I received the information that I had factory paint--there was no paint protectant. At that point the salesman and one of the sales managers were telling me there was never any mention of a paint protectant to their knowledge. After several visits and many long, heated discussions, they looked at my car and said it was normal wear and tear so could not be warrantied by Pontiac, either. I filed a complaint with GM directly. The dealership's story then changed. Now they are saying I would have received a paint protectant if I had paid $10,000 over MSRP, but since I only paid a few thousand over, they had to "remove" features during negotiation. This is different than their first story and this was never discussed during any of my visits prior to purchasing. Overall, I am very dissatisfied with the way I was treated. When I have been able to speak with someone at the dealership, they are unable to give me any straight answers and usually have to put me on hold for awhile or call me back with their response. I feel their customer service level is way below satisfactory. I am not happy with the end result, I would not recommend this dealership, and I have filed a complaint with the Better Business Bureau.

Worst Customer Service Ever! - Jamie

Worst customer service ever! I found a car I loved at Mott's. Had to drive to Orange Park to do the loan closing (nearest Chase Bank). I was on my way back and called to let Mott's know I had the check but could not get there until 11:45 (they closed at 12:00). The woman I spoke with very rudely told me I needed to be there by 11:00 for them to see me the vehicle. I explained that it was impossible since I was driving from Jacksonville. She adamantly told me no one would stay to sell me the vehicle. I asked about their hours during the week. She said I needed to be there by 4pm to buy the vehicle. I explained that I work and could not be there that early. She said sorry with so much attitude I could not believe what I was hearing. I asked if she was seriously telling me I'd have e to take my business elsewhere because no one there would stay a few minutes to seek me this car. She said the car wasn't going anywhere, that I'd figure it out. I asked again if someone could stay a few minutes, she said, "no, we don't do that". So I took my business to Walt's. Let me tell you about Walt's. They found me a car I love, found a lender and argued to get me an awesome interest rate. Had the car detailed and the gas talk full and had me out the door in less than 2 hours. I even got a hug before leaving. That is what customer service is all about. They have my business and my family's business for life.

Not such a straight deal - Oviedo Buyer

I was seriously considering purchasing a vehicle there. I did the test drive, they agreed to a good value on my trade, but then I saw the buyer's order. Somehow, there was a $995 "Vehicle Appearance" fee or something like that on the order. I was a bit thrown off by this. I spent a lot of time researching the vehicle online and I even made sure to read the fine print for those additional fees they like to add on. In Starling's case, that's a $799 dealer document fee and an electronic fee of $99. Of course, TTT is also extra. I could swallow the dealer fee, which seems pretty standard in this area....the electronic fee seems a bit gutsy to me...but the $995 "Vehicle Appearance" fee was just too much. When I saw the buyer's order and saw that $995 "Vehicle Appearance" fee, I asked about it. I was told that they do this to all vehicles. The salesman said it includes tinted windows for the front two doors, pin-striping, and nitrogen in the tires. Tinted windows certainly has value to me, but I have used a local guy for all my vehicles and the price is usually around $100 and I get to choose the darkness of the tint. While there is some real value here, it’s not $995 worth and I didn't see this fee until we sat down to talk numbers. . If this fee were clearly disclosed online, I could have evaluated the deal and included that in my decision making before I drove 45 minutes to the dealership. I chose to walk away without additional negotiation. I’ll say that they had a very aggressive price on the vehicle I was trying to buy and they had a good selection of vehicles. They said they do this to all their vehicles. To me, it seems like another way for the dealer to add on dealer fees. In Starling's case, there's already $900 in document/processing fees, which is a bit steep. The additional $995 is very low value for the customer and in my opinion, is designed to allow them to advertise a deeper discount than the competition. Shop for the lowest out the door price and confirm all additional charges with any dealer before driving in to cut a deal.

I was charged $70 for aftermarket belt that cost $12... - shsalib

I was charged $70 for aftermarket belt that cost $12 outside, 400% markup + $90 to install the belt. The tech left his greasy finger prints on my headliner. I wrote to the dealer and they said they will look into it and that they will detail my car and get rid of the grease on my head liner but they never did, I sent two emails to Joedy Tidwell the service director asking when can I take my car in and got no answer.