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Tammy Wagner has been extremely easy to work with. She... - mike123
Tammy Wagner has been extremely easy to work with. She understands that the customers time is important and was always able to answer any question/concern
I would be very comfortable giving her new customer referrals.
Top Reviewed Specialists At This Dealership
Vehicle Product Specialist
He was amazing to work with he made the process... - Ashley H.
He was amazing to work with he made the process stress-free and I got all my questions answered thanks so much for helping me get into my new truck!
Nimnicht truly wants to make the customer happy and they... - Nichuf
Nimnicht truly wants to make the customer happy and they do so by hiring a sales and finance staff that do not active like the typical “car salesman.” Keith Albert and Doug Forsythe were excellent to work with.
Markus Riff takes care of his customers. From ordering to... - PEGGYDAVISNOLE
Markus Riff takes care of his customers. From ordering to delivery. “ Huston..... where customers become friends!” Shout out to Eric & Sean, and Craig Bailey, who made forking over money somewhat palatable!
Sales & Leasing Consultant
Helped my 86 year old mother purchase a vehicle. Dick... - rpelzel
Helped my 86 year old mother purchase a vehicle. Dick Norris Buick GMC was professional, had timely responses and made the deal hassle and stress free.
Sales and leasing professional
Sales and Leasing Consultant
I never thought owning a new car would ever be possible.... - RJH0415
I never thought owning a new car would ever be possible. I came in with little hope that there would be a good experience. Next thing I know I have keys to a brand new car in my hand. My dreams came true. I am no longer upside down on my trade and I'm breathing easier with a better interest rate.
Always greeted with hellos and he takes the time to... - FRANKMEDIC65
Always greeted with hellos and he takes the time to listen to my needs. After three days of trouble shooting my truck they found a broken bolt on the exhaust manifold causing the issue. He took the time to explain that to me and even walked out with me to get my truck and showed me where exactly it was on the engine.
internet sales manager
The best service from any car dealer ever I don’t have... - SZHORA60
The best service from any car dealer ever
I don’t have so many good words to describe this
This dealership only one excellent.
Continue with excellent service.
Certified Sales Advisor
Jeff "Nemo"Nemeroff our sales professional makes the... - Hockeymama021
Jeff "Nemo"Nemeroff our sales professional makes the buying experience great! We are repeat customers and wouldn't go anywhere else! Mike the truck sales manager, Matt in finance, Everyone you interact with makes you feel welcome and comfortable with the entire purchase.
New & Pre-Owned Internet Sales Pro.
Buick Sales Manager
Due to COVID we had to change our lease agreement and... - cclark3cs
Due to COVID we had to change our lease agreement and didnt really know our options and how to handle the situation we got ourselves in. Richard was able to provide us with genuine guidance and shared a lot of new information on our options.
Patrick was very helpful and personable. Great experience... - KARLAALEJANDRAKING
Patrick was very helpful and personable. Great experience purchasing the car with him. Dealership streamlined the usual all day process of buying a car. Cesar was also very helpful and honest!
Cameron is amazing to work with! Knowledgeable, patient,... - suse9955
Cameron is amazing to work with! Knowledgeable, patient, great follow through and very kind. I will be happy to recommend him to anyone. Everyone I talked with at this location is wonderful to work with. Thanks, Cameron!
Eagle 🦅 Buick GMC is my go to for anything automotive.... - KATZ22MEOW
Eagle 🦅 Buick GMC is my go to for anything automotive. I’ve purchased several vehicles there, and always been treated fairly. Dan Heckman is our Salesman, and friend. Dan goes above and beyond to accommodate any request I have. Jim Martin and his service team are top notch, and always there to help us. Russ runs an efficient and welcoming team! Highly recommend EAGLE BUICK/GMC!!
Purchased 2021 SLE Sierra 1500 Diesel and I am loving it.... - Lightening
Purchased 2021 SLE Sierra 1500 Diesel and I am loving it. Anthony Gioia was excellent very informative and made the buying process simple and pain free. Thanks.
I had a great experience Is a first time car buyer... - Zacharylove12za
I had a great experience Is a first time car buyer indefinitely would recommend other people to go To your store to buy a car
The dealership and the person that we dealt with was... - hplcat
The dealership and the person that we dealt with was great. This is my 5th trade in lease for my updated terrain and everything was great
We cannot say enough great things about the entire... - Mike & Betsy from Riverview
We cannot say enough great things about the entire experience we had with Chris Sims buying a pre-owned car and trading in our existing car. It was well worth the 60 mile one-way trip from Riverview to work with a sales agent as knowledgeable and friendly as Chris. The selection at Ed Morse was fantastic, and he found us the exact car that we were looking to buy. The entire staff made us feel welcome. We will come back to buy our next car here! Thank you!
Very good service. Car was taken back right away by my... - CRAWFORDLIN
Very good service. Car was taken back right away by my service advisor . I was hereon Sat the 20 but they had to get one part from Lansing Mi said it would be in by Fri or Sat It came in Wed and I came in on Thurs and they got me right in. and got me right out.
Excellent low pressure sales with a price that nobody... - Zac S.
Excellent low pressure sales with a price that nobody could beat. The folks at Rivard made my purchase easy and worked to get me the best possible deal without hassles or games. They have a good operation there. I’m not shopping anywhere else.
I had a great experience buying a car at Tasca.Joe Clagg... - Kksstaj7
I had a great experience buying a car at Tasca.Joe Clagg was professional with good customer service, felt no pressure, good prices
My experience was excellent. The service was done on time... - ecvalle
My experience was excellent. The service was done on time and with a friendly attitude. Will be taking my car there for service again for sure.
Great experience buying my vehicle from Ed Morse Sawgrass... - blackjrb
Great experience buying my vehicle from Ed Morse Sawgrass Buick GMC. Juan Tabares was my sales consultant and did a great job working with me especially since I was buying from out of state. Juan went above and beyond communicating daily the status of my vehicle as well as providing me with updates on shipping. I would highly recommend this dealership and ask for JUAN TABARES. Your won’t be disappointed. He’s a class act and very professional.
Ed Morse Hall of Fame Recipient Sales Associate
Cadillac Sales Manager
Buick/GMC Sales Manager
We had an awesome experience purchasing our 2021 Cadillac... - Howell
We had an awesome experience purchasing our 2021 Cadillac Escalade ESV. JJ and Dylan were very helpful in making sure we got the right car for us.
Sales and Leasing Professional
Sales & Leasing Professional
Pre-Owned Sales Manager
Zar was an absolute pleasure to work with! He made... - Amber Davis
Zar was an absolute pleasure to work with! He made purchasing our new Lexus so fast and easy! Thank you to all of the staff that helped us, we definitely recommend them for the future purchases!
Awesome Salesman / Fair Dealership - Sue Tho
Buying a car in FL is my least favorite activity. There are so many fees that the dealerships come up with it's ridiculous and it really does take the joy out of buying a vehicle. Schumacher was no exception but were very transparent they were coming.. They had the dealer prep fee($995), electronic transmission fee to DMV(around $279) and the transfer plate fee(around $88). $279 to transmit the registration, WOW. These were the fees for buying a 'used' vehicle. Our salesman, Moawiah Kahala, was really fantastic and transparent. One of the best salesman we have ever had. It was a real pleasure working with him. He fought hard for us to get us the best deal possible and unfortunately my trade was not the easiest of trades. Learned a very saddening issue with it and Schumacher could have sent me packing. So the deal was made and both sides, I believe, were happy. This vehicle hadn't even been cleaned and detailed yet but it was exactly the car I had been looking for. Plus, he discovered some scratches that he wanted to get touched up for us and arranged for us to drive home a loaner. The financial gentleman was very good and also speedy and accurate. Tried really hard to get us to buy the warranty over and over but other than that, we were very pleased with him. His ability to explain things to us so that we easily understood what we were signing was great. He was very efficient and worked quickly. He said it would be ready the next day around 3PM. I figured I would be lucky to get it by closing based on past experience. It was ready at 3PM!! Beautifully cleaned up, shampooed and waxed with no scratches and awaiting our arrival. This was a positive transaction and I love the vehicle and I want to thank Moe, very much and would rate Schumacher as a very fair dealership. Can't say that about other dealers we have worked with in South FL.
Just leased my fourth vehicle from Lehman,my sales Wayne... - Pipppes
Just leased my fourth vehicle from Lehman,my sales Wayne Blount was outstanding and thoughfol,he explained every detail about the vehicle,so far 3 vehicle he has leased with his help
Exceptional, courteous went out of their way to please... - Eva
Exceptional, courteous went out of their way to please me. I am very pleased, couldn’t be happier. I visited once and hopped around for a vehicle however no one treated me with such respect, and came back, could not be happier with our purchase and the service at Vera Cadillac. We worked with Jorge Morales and Carlos Rivera and they were great. They answered our questions whether we contacted him via phone, email or in person. Great local service, which is how we try to shop...Locally! We will continue to buy from Vera Cadillac and will tell all our friends.
I recently purchased a great truck from the Kelley Truck... - PPlum
I recently purchased a great truck from the Kelley Truck store in Lakeland. I have to say...this was by far the very best purchasing experience I have ever had! I usually dread having to buy a new vehicle because it always ends up being an unpleasant ordeal. I am a single woman...so of course that makes it even worse. These guys treated me with respect, answered all my questions and really went above and beyond to make me happy! My awesome salesman....Russell...has bent over backwards to make sure I am happy with my purchase and was able to get the vehicle I wanted. He stayed in contact with me as we worked a deal and went the extra mile to make things easy for me as I live out of town. I cannot adequately explain how great he and this dealership are! If your considering a new vehicle purchase...please check these guys out first!!
Inadequate and Unsatisfactory Customer Service after they... - thadjensen
Inadequate and Unsatisfactory Customer Service after they got their money!!!
THIS BELOW EMAIL WAS SENT ON 2/24/21. AS OF 2/26/21 I STILL HAVE NO CONTACT FROM THE DEALERSHIP.
Dear Mr. Luke Miller,
I am submitting a formal complaint about the inadequate and unsatisfactory customer service we received from our sales person, Miguel Alavrez.
On 1/8/21, we purchased a 2016 Buick Cascada, stock number K4359, which was a certified pre-owned vehicle. Upon delivery of the vehicle the next day, due to your repair needs to meet the 172 point inspection requirements. We were informed by Miguel that the interior rocker panel area, on both sides of the door jams, needed to be scheduled for painting, it wasn't able to be completed before delivery 1/9/21. The repair expectation was clearly discussed and guaranteed to be handled per our purchase agreement stated in the "We Owe" completed by Miguel.
So the repair journey began. We waited two weeks, heard nothing. We called Miguel the third week, he assured us someone would be calling us that day to schedule the repair. We patiently waited the fourth week, still nothing. We have texted him at least 10 times, very little response or weak excuses. We still continue to patiently wait, now approaching SEVEN weeks since the purchase. We have never received any communication from your dealership regarding this repair. Our sales person continues to pass the buck with no regard for following through and standing behind the terms of the sale.
I understand I am entitled to expect the things I buy are of acceptable quality. I am sure you will agree that in view of the above problems the customer service was not of a reasonable standard. I wonder if this is standard practice at your shops or this is the usual feedback that you receive from your customers. I find what happened to be unacceptable at all scales and request from you to have the windows tinted as an offering of good faith.
We expect these repairs of the vehicle will be provided at no cost. We expect the vehicle to be picked up from our residence, and a loaner vehicle provided at no charge. If repairs and compensation can be completed quickly and effectively, I will consider the matter settled. If not, I will not hesitate in the next steps of the grievance process. First would be a call directly to Mr. Jim Ferman Jr. followed immediately by a call to the regional manufacturer representative directly regarding the quality of customer service from your dealership then followed by a website posting regarding the entire experience with Ferman Buick.
Please telephone my wife Tammie to arrange for the repair to be carried out. I consider seven days to be a fair time frame to have the repairs and compensation completed and back to us in full working order.
Williamson Buick GMC
McKenzie Motors Buick GMC
Financial Services Manager
Crown Buick GMC
Nimnicht Buick GMC
Delray Buick GMC