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Rattling noise in rear heat shield loose - Steve
Brought in due to excessive noise in rear end rattling
Two repairs costing 300 dollars but did not correct the noise.
Service manager drove once and identified sounds but still has an issue so not properly diagr
Top Reviewed Specialists At This Dealership
Director of Digital Media
Looking for a bigger truck - Papa Bourbon
I have purchased 7 vehicles from this dealership in the past 16 years or so. Always polite, no hassle shopping, and they will work with the customer to get them a deal they can be happy with. Purchased a new 2019 ram 2500 this time with the features I wanted at the price I was willing to pay. Thank you JD Williams for getting it done.
Sales and Leasing
Good Experience - Dodgeguy
I bought a Dodge Charger a few days ago. Overall the experience was good. The car should have had an alignment done prior to being offered for sale but I didnt catch it until I was driving home so that's more on me. The sales person (Gunnison) was courteous. Overall, I'm pleased with my purchase and experience with the dealership.
Inconsiderate unprofessional service - Pa22colt
I had a service appointment and I left my truck with them for 24 hours for 3 recalls that they told me would take 90 minutes. They let the truck sit for 24 hours and did not address the recalls. They asked me to bring it back a second day.
My time and your time is not important to them!!!
Their logo is " we make it easy" it needs to be changed to "we take it easy"
They might repair your vehicle if they decide to get around to it.
. If you get suckered into buying from these guys be prepared to go somewhere else for professional service
Fantastic buying experience - sallen1
I was searching for a new truck to replace my old one. I contacted several dealers and Bob Allen Chrysler Dodge contacted me within minutes of my inquiry. When I went to the dealership I was greeted promptly and shown several vehicles but none were exactly what I was looking for. John Welsh found the truck I was looking for and had it brought to the dealership the same day. Nichole Sallee went above and beyond to help me with the purchase. Thank you to the entire staff!
GREAT IN EVERY DEPARTMENT. - dunawayt
I HAVE BOUGHT 5 SUV'S FROM DRIVER MOTORS SINCE 2013. THEY ARE AMAZING. FROM THE SECRETARIES, SALES PERSONAL TO THE SERVICE DEPARTMENT. ALL HAVE TAKEN CARE OF ME AS THOUGH I WAS A PART OF THERE FAMILY. I WOULD NEVER TRADE ANYWHERE ELSE. FIVE STAR ALL THE WAY!!!!
Comfortable atmosphere - Tera1011
I came in looking for an affordable family suv. Dawn Dotson helped me compare and found the best one for my budget and likes. We will definitely be back for future car needs.
Tim berry - Omgreally
Tim was great. I will always ask for him for any other vehicle needs. Thanks Tim. I’m loving my new car. Gillie Hyde is great
The best experience with a dealership ever!!!!!! - ChuckandJudi
This is the best dealership we have ever dealt with. Everyone was so nice patient and respectful. They did everything in their power to make sure we drove away in a new car. We will be back for future purchases. We will never go to another dealer. Pure country is the only way to go!!!!!!!!!!!!!!
These people go out of their way to help people - Marvin8150
These people try to please that means alot to me easy to work with pricing is better that other dealers financing is easy they try to get the best deal for u
Bought a Jeep there and they repaired my old Jeep for employ - Cheez
Went there car shopping on the 4th of July not only bought a Jeep but they agreed to fix my Liberty for employee discount pricing plus fed us burgers great people
They did a great job - Les
These folks did a great job with everything. Even though the salesman was new fresh out of training he did his best answering questions and if he couldn't do it he got me a fast response from the other guys all in all they did a great job. They also wasn't pushy like some salesman are.
Very helpful when problems arose - tmcelroy
We bought a used truck from Pogue which needed a major repair 3 weeks later. After some initial communication hiccups, they worked with us to schedule an appointment to complete the repair at no charge. We're grateful that they went above and beyond to help us out when they didn't have to, and they were very easy to work with.
Fast and Friendly! - Grandma
They always start my service on time and with a smile. Everyone is friendly, even the service manager came to the waiting area to say a quick hello to me and several others.
Fantastic Experience - Rwhitaker
My husband and I loved working with a Josh Cornett. we are not easy people to deal with, our schedules are terrible, and he handled every obstacle with ease. He was accommodating, knowledgeable, and very matter of fact. Exactly what we were looking for. He put us in an amazing vehicle for our family and made it a painless effort. We highly recommend him, as well as Big M, to anyone in the market for a vehicle!
18 Dodge Journey - Nina
They have great attitudes, and wonderful professionalism. They took everything I wanted in a bigger car and found the perfect one for me and my children. They are very genuine and overall just a wonderful experience.
Have difficulty with quality control - D Edwards
I have gave them 3 chances. With 3 different issues.
Each time, not only was the issue not fixed 1, 2, 3 and even 4 times but on two occasions there were more issues when I picked the vehicle up than when I took it in and the original issue was not even fixed.
Stow and go seats, 3 tries to fix and then studs were left broken.
Brakes done, would not start, fuse box had to be replaced, went to pick it up again, and the traction control was broken (and lots of tools were left under the hood)
4 tries and the traction control never was repaired.
Finally went to another dealer and it was fixed the first time.
I brought this to dealership management, and a salesman called to sell me a new car.
If I can't trust the service department, how can I trust the sales department?
Purchased a New Jeep Sahara. - Sahara
Max met me when I pulled up and answered every question I had. He is a people person with a friendly personality. I went to ask questions but purchased a New Jeep Sahara. I would recommend him to anyone.
Great salesman - Why
Danny younts was very professional and an asset to your company
This part is nonsense just filling in random thoughts to make a word count.
Great Experience - Noname
Salesman was courteous and very professional. He knew the product really well. In fact, he knew the product Better than anyone else I’ve met.
WONDERFUL EXPERIENCE WITH BRIAN ROSE - Carol & Ron Harris
Found exactly what we were looking for at a great price. Brian Rose was our sales associate and he couldn't have been any better. He was very professional and made our sales experience very smooth. Would recommend this associate and dealership.
Above and beyond - Matt
Took my Ram in For a oil change found a broken exhaust bolt and solved a ticking noise what has driven my wife nuts for years. So impressed we are now looking at Grand Cherokees.
JUST WHAT I NEEDED, THE "PROMASTER" - maryann
The first time I met "Tina Martin", I liked her.as a sales person. She was very knowledgeable, friendly, yet professional. "She was a good listener" and knew exactly what I was looking for. When she came around the building driving the "ProMaster" (that was exactly what I needed". "Michael Appleman" was also very helpful, You could tell that they enjoyed their job and worked well as a team.
Excellent care - Bevg
The Dodge Martin Jeep Chrysler in Bowling Green, Kentucky is on point. They zoned in on my problem and ordered the part. It took a few days linger but being my dealership they furnished me with a comparable vehicle. They took great care of me. I totally recommend them to work on your car.
Run as fast as you can - Morgan
Wednesday Sept4 I test drove several cars. It's worth noting that the NIssan I wanted to drive, I couldn't, because, and I quote, "We lost the keys. We're really terrible at organization." Ended up test driving a 2015 Volkswagen Jetta (with high mileage) I really liked. They ranted and raved over how good this car was and how great a deal it was. I bit the bullet and bought it. They didn't wash it, they didn't peel the stickers off of it, and they couldn't fill it up (I had 10 miles to empty) because, and I quote, "There are a million sales people and a million managers and we lost the one fuel card we have." Fast forward to Saturday. Oil light comes on. I add a bit of oil and it turns off. Okay. Sunday. Oil light turns back on. Take it to my preferred shop and drop it off. Monday morning the techs tell me that the car was 1.5 quarts low, on top of the 1 qt I put in the day before. The car which takes 5.7 qt of oil was 2.5 low. They top it off, said they couldn't find any leaks, it looked fine and I should be good to go. Go out and the battery is flat dead. Annoying, but maybe someone left the lights on. Anyway, they jumped me and I left. I called Mann Chrysler and ended up in a heated discussion with the most uncaring manager I have ever dealt with named Todd. He said the car is mine and any issues it has are also mine. Thank god I bought an extended warranty. I drove straight to Autozone and had them check my battery, starter, and alternator, which all came up fine. I drove to Kroger, grabbed some food, and get back into the Jetta to go home. Check engine light turns on. Tuesday, 6 days after I bought the Jetta from Mann Chrysler in Richmond KY, I am told that the Injector and gasket associated with it are what the check engine light codes mean, and it's going to cost me $140 just to have Don Jacobs diagnose it. The repair was simply described as "not cheap". I hope my extended warranty covers it.
In closing, run away as fast as you can from this dealership. It's a big name dealership with back yard Buy Here Pay Here policies and once they have your money, they don't care about you. I was told all I could do is trade it in for something else, and "depending on what you trade it in on, we'll try to be fair", when I inquired about how much they would give me for the car I bought from them 5 days prior. They would "try to be fair" but that was entirely dependent on what I traded it for, and I don't trust anything on that lot that has wheels.
You'd be better off doing a deal with a crossroads demon. It might cost you less in both money and frustration.
Great experience with David Reagan at the dealership - Shorty50
Mr Reagan was a pleasure to do business with. No pressure.. I bought my fourth Jeep Grand Cherokee from him. I would highly recommend.. Great experience
worst customer service - Alex
I would like to inform you of the very negative experience I have recently had with Glenn Freedom Jeep.
I tried dealing with multiple members of Glenn Freedom Jeep to resolve my situation including: Used Car Manager, Service Manager and also the Sales Manager. The response from each of these individuals was nonexistent. I’ve don’t some research and it seems that Glenn Freedom Jeep has a very bad reputation as far as management, follow-up, control and accountability. Your only concern is pushing cars out the gate, Customer Service is a very low priority.
It has been over a month that I have tried to resolve my issue over the phone, I have yet to receive a response. The Phone number listed on the business card for the Sales Manager is disconnected, so no answer there. I have left numerous messages with the receptionist to have my call returned, I have yet to receive a response.
Buying a car from Glenn Freedom Jeep in the future is a definite NO. Your customer service, follow-up, and support leaves a lot to be desired.
Very annoyed Jeep Owner,
For me, great service by..... - Timsram
Austen in service department is awesome! Great guy who will give you up front qout and will inform you later if something comes up. It's rare for me to get this customer service. I never down my servers! Hudson, sales, is friendly and just down to earth. Very rare to me, sales are just to sell but Hudson is different. Both made my day. Thanks guys and God bless you all!
Drove300 mile to see a Dodge van that was a truecar and car - Junior11
Drove 300 mile after being told van was Carfax aproved and price was no. When we got there van had big fingers in finder front bumper had scraps all over and they won't move on doc fee or price. Don't drive more than. 10 mile for this dealership
Lack of integrity and character - CarBuyer
We have purchased a lot of cars in the last 20 years and this was - by far - the worst experience we have ever had. The car was misrepresented, the sales person was dishonest and we were treated with a general lack of respect.