Thank you Awara & team - Heidi Q.
I have given this dealership 5 stars and if they offered more stars as bonus, I would give them those too. I just bought a CPO 2016 E350 from Awara and while I was there I genuinely enjoyed the conversation and felt like it wasn't all about the sale. I have bought cars before and felt like it was a sale. This didn't feel like JUST a transaction, it just felt like they were the right team to work with.
Awara was patient as I made him test drive & get keys for ~5 cars, to find the right car. They were all nice cars, but I was waiting for the one that I "HAD TO HAVE." Awara made this process relaxing and enjoyable, and went above and beyond to help answer any and all questions I had. I am very grateful for such a positive experience and that we could work together.
Also, a huge thank you to Phil as well for making me feel like I was not bothering anyone while Awara was working on the sale of my car with the managers. If you want to talk to a man well-traveled and a heart-felt guy, Phil is a great guy. He & Awara made me feel right at home.
Additionally, wrapping up the sale I was helped with the Business manager, Justin. He was kind enough to work through financing and explained the optional items available. He was helpful and not overwhelming when I was trying to understand what I was signing.
Lastly, but not least! Franco helped me as well to understand the intricacies of the car and to make sure I was comfortable. His patience actually blows me away. Walking me through step by step to make sure I knew how to use my car's navigation, radio, and even educated me about the importance of the red button for emergency use only. Thank you for your kindness & patience.
I could not say enough about this dealership. From beginning to end, I am so happy with all of the people I met. I will be servicing my vehicle there, just to make sure I can say hi to this amazing team.
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