Brought in Nov 2 to collision center. After lack of... - jamieg8716
Brought in Nov 2 to collision center. After lack of communication for 3 weeks, they say my car is done.
Let's start Day 1: told collision center the issues I needed addressed at dealership for service, since it was next door. My original warranty was to expire in about 3 weeks from the first date of Nov.2.
Day 35: collision center finally done with cars body work. But he needed to get the speaker i had requested for warranty repair. Called service, they couldn't get to it that day, but it would be done 1st thing tomorrow.
Day 36: called to see if speaker was installed, and they let me know it was on order. xxx!?! Different than yesterday!! On top of it, they tried to have me pay for it, because it was now out of warranty. xxx?!? They knew about this nov. 2. Its now dec. 8.
There has been 3 phone calls to me this entire time- I've had to call to get updates. I have now moved up the chain, have a Ford case #, and am in progress of taking this all the way up the ladder. Henry Ford would Not be proud of the customer service- or complete lack there of. I will be picking my car up (hopefully this week) and I will be going through it with a fine tooth comb. Rest assured, it better look better than the 1st day I purchased it!! Updates to follow.
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