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Best auto buying experience of my life - 17Chief
Quite by accident we drove by Woody's in Chillicothe and spotted a Wrangler that really caught our eye. We have owned Wranglers since 1999 and had been seriously considering trading our 2013 2 dr Sahara for a new one.
We filled out a questionnaire online for the dealership indicating our interest in the vehicle. We were contacted by Russ Singleton by email (my preference although Russ offered text, phone for answering questions). Russ was straight and to the point with his answers to our questions/concerns with quick responses.
When we returned to Woody's to drive the new Wrangler and provide Woody's the opportunity to look at our 2013 Sahara, we were greeted by friendly/courteous employees and we were made to feel comfortable.
After a test drive we braced ourselves for the "pitch" and "pressure". They never came. We were given the dealers discounted price and a figure for our trade. We countered with our figure and we quickly came to a mutual agreement on price.
We were treated with respect and friendship and at no time were we pressured to do something we didn't want to do.
This will NOT be the last business we will do with Woody's Automotive Group and Russ Singleton.
Pam Allison very efficiently and in a timely manner prepared the necessary documents for our review and signatures.
Top Reviewed Specialists At This Dealership
Great service - kmayer
Kevin Dilthey went above and beyond to make me happy and find exactly what i wanted ! Highly Recommend this dealership, they will do everything they can to make you happy!
In an out without an appointment - gfrymansfc911
Went in for a last min oil change, did not make an appointment, walked in and stated did not know how long it would be due to having only one oil changer working , but ask if I could wait about 30 mins and they could get it. I did not have anything else to do that afternoon so I sure I could wait since I did not have an appointment I could not ask for any thing else. So I went an sat in the waiting room ate some popcorn and watch tv and was only there for about 45mins or so total. was in an out rather quickly considering the one worker and no appointment
Proud owner of a 2019 Dodge Ram 1500 SLT - Tde
Rick Lucas covered all aspects in purchasing a vehicle from Lucas Dodge.
Rick was very professional and helped us find the right vehicle for our needs. We love our Ram 1500!
Thank you, Rick!
New and Pre-Owned Sales
LOVE LOVE LOVR MY NEW SAHARA!! - Bella paisana
Tom Fascetti took me under his wing and took very good care of me explaining everything thoroughly then paired me with sales person David Bauman. David was very patient and kind helping me every step of the way
Team Leader- Elite Certified Sales & MVP
Pre-Owned Vehicle Sales Agent
New Sales & Leasing Agent
Greer service guys - allean77
Service guys fixed my jeep as needed. They did however forget to connect my radio back to satellite radio. They did an oil change and tire rotation. Word to wise on oil change and tire rotation get your coupons before you go or you will pay out the nose. 110 for a tire rot8and oil change on a renegade. Very pricey! It was the only thing I wasn't happy with. Otherwise the guys are nice and took care of me
Servicing my 300C Hemi - Sharpstick
Richard in service did a great job and got me in right on time and made sure everything was done the way I wanted and even washed it before returning it.
Nice folks...no pressure. - happybridgetongirl
My first brand new car. I knew what I wanted and Renell made it happen. He searched the area and worked out a dealer trade.
Easy peasy :)
Senior Product Specialist
Purchase new van - sherrygosnell5
Our salesman was friendly and helpful. He was professional and answered all questions. He did not rush and showed patience as a mutual purchase price was met.
excellent! - tgilbers
I had a wonderful experience shopping with Ryan’s help! I went in just to look and left with a Toyota , something I didn’t know I loved until now. I wouldn’t have tried it if it wasn’t for him. Ryan was very helpful, friendly and comfortable. I like how he was calm and treated me more like a regular person than just a “new customer” I would highly recommend going there!
Customer seevice - msgret03
It is always easy to get a appointment and when you get there they get your vehicle right in. They explain everything and go out of there way to do what is right.
Great to work with - cwperry
I was able to find the vehicle I was looking for at a good price. LT was a great salesman to work with. Closing the deal was fairly quick and easy.
finally - James D
I have stopped at Auffenberg motors for years. I have never purchased anything from the dealership because of the sorry approach and gloomy attitude I received when I did stop. But now is different. There has been a complete change of attitude and atmosphere in the dealership. I met the new GM that actually lived in Alaska for some time. Great stories and great attitude. Very refreshing from the previous managers that were there. The good ole boy club gets old after a while. Stop by and see Ryan and his new crew. New Service manager, New Parts Manager, New office manager and last but assuredly not least a New Business manager and his name is ACTUALLY Ricky Bobby!!
Great new team-----
Get some advertising out there Ryan!!! People need to know you are there!!
best dealership i have been too - m5020
Save your time & money and just go deal with Andy at Bryant Motors, The best experience ive had buying a car. Andy found a new jeep for me because he didnt have exactly the one i was wanting on the lot. Got the jeep in the next day and i headed there. The jeep was exactly what he said and was already detailed and ready to go when i arrived, They looked over my trade in and we got a deal done, went through financing with Pam and was doing a walk through and back on the road in about 45 minutes. I will never waste my time going other places and will be back there for any future purchases i have!
Incredible customer service - Lynsey
I come for the maintenance of my car & wow they are amazing! So friendly and have started to recognize me! They always greet with a smile and always go above and beyond to take care of me! I am a single woman and have always been taken advantage of service places but not here! Highly recommend!!
Outstanding customer service - AshleyJ
Just wanted to say thank you to Josh. He really helped me out and answered any and all of my questions when I dropped in the other day. He was pleasant to talk with and had a lot of knowledge about the potential vehicles I am interested in. Will definitely be back. Thanks for all your help.
Great customer service! - Aliciab
We bought two new Fiats and Jonathan at Bayrid did a great job helping us find exactly what we wanted. Great customer service. Definitely will be going back!
Very satisfied new Jeep owners - Flues33
I went into the dealership having already done my research. I knew what I wanted to look at and test drive and Rick gave us just that! There was no hassle trying to get us to look at or buy something we didn’t want and he made every effort to make sure we got exactly what we wanted!
New truck - Gocubsgo
Peter did a great job. Very happy with the truck and the way he took care of the whole deal. Might buy there 1 more time.
Thank You Car City - Jason Crist
I have always heard good things about Car City and now we are so thankful for you guys. My daughter was the winner of the beautiful Dodge Avenger that was given away for the I'm a Safe Driver program. This was the most amazing thing that has ever happened for us. You guys just made yesterday the best day of her life.
Used Jeep purchased at Behlmann Extended warranty - Jodi
I would like to give a shout out to Greg Marquart for helping me with my Jeep Grand Cherokee. Unfortunately, I wasn’t able to have it repaired at Lou Fusz because Behlmann where I purchased the Jeep and Warranty would not release it to them to work on. Thumbs down on Behlmann. Behlmann said I had to bring it there because it was something they could repair, they had to drive to Transmission repair shop off of Hwy. 94!! Evidently a module on the transmission was bad and it was going from 4 low to 4 high. I had my Jeep at Lou Fusz on Tuesday the 13th and here it is the 22nd and it is still in shop. I would have rather had my repairs done at Lou Fusz they offer a courtesy shuttle within 15 miles it would have worked out perfect! Thanks anyway for the help Greg and I thought you would like to know what the ticking noise was!!
Nightmare - Sunshine
If I could leave zero stars I would.
After 3 weeks having a vehicle I purchased the salesmen texts me (yeah texts me) to ask for my paystub again. I said I've already given this and I can resend the same one but why? They say my financing fell through they want me to come sign a new deal with more down and more monthly a deal I never would've signed to begin with. They tried to blame it on me misrepresenting my work schedule and I said no you had my pay stub before I left nothing is new information. They now want me to come sit down and discuss. Wish me luck in returning what should have been a happy purchase and getting my down payment back! Unfortunately being as how 3 weeks had passed I'd already paid taxes and fees to the dmv and gotten the title switched to my name with a lien holder that apparently doesnt exist. To make it even weirder i got a welcome call from the lender saying my information and welcome package would be in the mail. I'm at a total loss never had a worse experience buying anything.
Great Sales - BValleroy
Michael was the salesman that we worked with. He was one of the best salesman I have ever worked with. He was very personable and don't make you feel like he was only there to get a sale out of you. He was very upfront about everything. We custom ordered our Jeep and Michael made sure to keep us up to date every step of the process.
7 hrs of waiting - 4252bike
I bought a 2019 Ram Limited from Crowin Dodge and with 6 K miles took it in for its first service and two issues. 1 the navigation system is not functioning correctly. 2 preset stations on the sound system is deleted when you shut the truck off. Arrived at 9am as appointment was made 3 weeks prior (3 Weeks) wow!! Was told if it was going to take long they would get me a loner. After 3 hours I went out to the service department asking how it was going and was told they almost hand it. At 5 hrs I did the same thing and was told they were finishing up. At 7 hrs I was told they had been in touch with Chrysler and they couldn’t figure out a fix . So after 7 hours , there wasn’t 1 time a service department person came into the waiting room to inform me of progress or problems, I always had to chase someone down to find out what was going on. To top it off I left with nothing but a oil change and tire rotation and a half xxx exclamation that they don’t know what is going on or how to fix it. I know it’s a new truck but , the 19 s have been out almost a year and you would think they would have the bugs worked out. All in all this service department is the worst I’ve ever seen. You missed this one Corbin Dodge.
Two thumbs up! - Dustib
Jan Hicks is the best salesman around. He worked with service and body to make sure my new pre-owned ride was looking good and ready to roll.
Oil change - Brownbrown
Here it is 6 months later and this place is still horrible and horrible service. I have been here since 10 and didn’t leave to close to close. I was told my vehicle was ready four times and I still have been waiting. Never again will I come here
Great dealership! - Eagle123
Have been using the service department for several years and have always been pleased with their work and customer service. Recently went in to look at possibly trading for a different vehicle. Orion did a great job of working out an agreeable trade after we initially were unable to come to terms. Kudos! I’d highly recommend him as a sales person and will definitely give them the opportunity on future purchases.
misdiagnosed 3x - carguy17
In an attempt to make an extremely long and frustrating story short, I'll only touch on some facts. I took my jeep to their on location repair center in Joplin in order to fix an ABS sensor light that kept comming on. Their diagnosis was a faulty gear shifter assebmly....so I paid to replace it. I took the car back very soon after we picked it up with the problem still occurring only for them to tell me that the ignition needed replaced....so I paid to replace it. Once more, I returned the car more frustrated than ever with the same problem. They told me two control modules needed replaced. You guessed right...I replaced them.
Here's is why I believe they possess a huge void in the morals department. It turns out they had been driving my car in order to replicate the problem...all good not a problem...what they did not expect was for me to drive by and find my jeep in a random driveway in a town 20 miles away. As it would turn out they left it as a LOANER for one of their other customers to use while they fix her car, with the keys in it unlocked. UNLOCKED! In conclusion nothing was fixed, the problem still remains and all I want is my money back. I was without a car the entire time they had it (two months or more all together),
If you're ok with them loaning out your car to complete strangers then go for it. I'll be looking anywhere else to take my business and recomend you do the same.
False advertising. - Ryan13
This place is a joke. Sales people don’t want to work to make a sale. Their online vehicle advertisements state “NO HOOKS, NO GIMMICKS, DO NOT LET OTHER DEALERS TELL YOU OTHERWISE! 0% financing available for 72 months!” but when you ask about zero percent financing and the low advertised prices you’re told that you can’t have both. You’ll have to pay more for the vehicle if you actually want 0% financing. That sounds like a hook and a gimmick to me! They will also try to low ball you on your trade value. I shopped around and every other dealership offered more for my trade than Laura would offer. Ultimately I ended up buying my new Jeep somewhere else and I suggest you do the same.
1. This is not a mischaracterization of what happened. Cory’s responses were unsubstantial and gave little to no assistance with my needs as the customer.
2. The very first line in your advertisements states “NO HOOKS, NO GIMMICKS, DO NOT LET OTHER DEALERS TELL YOU OTHERWISE! 0% financing available for 72 months!” but you wait until almost the last line in your advertisement to inject your disclaimer. You are being deceptive by writing like this and giving a false initial impression that you can purchase a new Jeep at your low advertised prices with 0% financing. The disclaimer that you buried in your advertisement below everything else is placed there purposely in the hopes that customers will not read that far.
3. You only met my requested trade value on a vehicle that I did not want to help yourselves with your “end of month push”. You were not doing me a favor. You sold the vehicle I was interested in and attempted to push me into a vehicle I did not want.
Repairs on SRT4 - DAVID M BROOKS
Excellent repairs, fair prices, collaboration with SRT experts got my car running just right at last. Repaired quickly as possible with use of my own parts.
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