The visit to this dealer started quite badly, but the - bashertheboy
The visit to this dealer started quite badly, but the dealership managed to pull the deal together pleasantly. As my wife and I entered the dealership we were met by someone that ended up being a young sales associate. We advised him that we were at the dealership to see one of two salespeople that had been recommended to us. The salesperson at the door assured us that we had to deal with him first before we could talk to the either of the salesperson that we had planned to work with. He also immediately tried to get us into a car that was far above our budget or desire. As he was getting plates and keys, I went to the sales manager to inquire if he was telling the truth that we had to deal with him prior to dealing with the salesperson who we had come to see. The sales manager told us absolutely not. When the original sales person came back, he argued with me and the sales manager, denied that he had claimed that we had to deal with him before dealing with the sales people we had come to work raising his voice in the process. The sales manager told him to go sit down and got us to the sales person we had come to work with.
We were able to work to an acceptable deal with Amr on the car that we wanted without dealing with any drama. In fact, it was a pleasant an experience as we could imagine. No aggressive attempts to upsell us or add anything silly into the deal. After the deal was struck Amr kept the rest of the process moving with great deftness, knowledge and service. Just prior to walking out the sales manage Rich gave us some accessories for the car as a way to apologize for our rough start at the dealer. Rating would have been a 5 if it was not for the initial sales person. It would have been a 0 based on the initial contact with the aggressive salesperson.
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