1,095 New Jersey Used Car Dealers

Yes the entire process from sales manager , sales rep and - benytal

Yes the entire process from sales manager , sales rep and finance was held in the utmost professional manner. I have a consulting company I am a sales and cs life coach and I think this dealership gets a 5 star

We had a great experience with Bridge Auto Group on - Bgo2u55

We had a great experience with Bridge Auto Group on December 10, 2024 especially with our sales man Bob Weiner. He did not over sell the car we purchased, he allowed the car to speak for itself. He was patient, warm and we thought he did an excellent job with the whole buying a used car experience. We would definitely recommend Bob and this dealership to others.

Worst Experience. - d

Worst Experience...last Thursday drove an Acadia that I loved the sales person and store manager would negotiate on price. No problem, thanked them for their help and left. Received a text on Thursday night from the Customer Care Team and they asked if they can my price for the car I wanted...if I agreed to pick up on Saturday. I said absolutely! Customer Care Team said they would speak with Manager and get back to me. Received another text Friday that we had a deal, would I be picking up the car on Saturday, I said yes I will be there at 10am...arrived at 10am and was told they sold the car.

liars and scam artists, stay away. - k

liars and scam artists, stay away. If your sales manager is Sergio definitely stay away!!!!!! don't bother contacting the general manager Harout he is equally useless and a liar.

I had a great experience working with Yusef. - matthewlcorrado

I had a great experience working with Yusef. He is friendly, accommodating and patient. I would highly recommend him to anyone who is looking to purchase a car.

So, let me tell you about these guys, the Hyundai - rod.williams

So, let me tell you about these guys, the Hyundai dealership service department in Flemington, NJ and my experience with Hyundai USA. I shared an earlier service review on Google which I'll soon be updating there as well. In short, I'm an 11-year Hyundai owner of 2 vehicles (2014 Santa Fe Sport 2.0T & 2021 Kona). The Santa Fe's driver door latch broke making it impossible to open the door (automatic lock worked but the door latch wouldn't engage). Took it to Fred Beans and they said they'd have to order the part, and the repait would be around $650. Brought it back 3 days later for service and I received a call that they couldn't get the door open to get to the latch. Here's the 1st kicker: They said they would have to damage the door panel to open the door to get to the latch, and that the entire repair would COST ME over $2800!! I explained that if they broke a part attempting to fix anything else on the car, that I wouldn't be charged for it, but they told me this was somehow different. The service tech even said that he had done me a favor by not charging me a diagnostic fee of $199, even though they didn't do a disgnostic because I told them what the problem was. I declined their service, took my car, and contacted Hyundai USA hoping to get a more reasonable resolution. The 2nd kicker: When Fred Beans Service returned my car, they left a part in the center cupholder and broke my automatic door latch! I took it back and was told that the lock broke while they were trying to get the door opened, and that the part was left out because they thought I was going to let them fix the door. Notice, I found these two issues on my own, and they refused to fix the power lock that they broke saying that it would be part of the overall door repair. Kicker 3: I took my car to a body shop and they showed me where the door panel had been damaged by Fred Beans service department when they attempted to get the door opened. I took a picture, and then asked them to fix the door latch. They opened the door and repaired the latch and the lock for $648! Kicker 4: Hyundai USA provided no solution either after two weeks of no contact, when I finally followed up with them! Kicker 5: Fred Beans Hyundai of Flemington is STILL sending me email "reminders" that I didn't have that $2800 service performed and that I need to schedule it. Someone representing as the owner responded to my Google review, acknowledging the problem and suggesting that I contact the service manager again. Why would I do that unless they are going to repair the damage done to my door and reimburse me for the repair?!?

Terrible service the worst experience ever Stay away - sid459

Terrible service the worst experience ever Stay away from this company they are a rip off company it took two months to get my registration they lie to you on th phone will not return calls as promised i had to get the state involved to get my paperwork completed

Service. - mgagsi

Service. Complete on time. Car washed! Ladies at desk very helpful! Thanks see you in a year

The branch charged me an exorbitant amount of money for a - Tahjhoward

The branch charged me an exorbitant amount of money for a diagnosis. I brought in my Prius for a diagnosis. The service person wasn’t upfront and clear about the pricing and how long it will take. My car was having some apparent engine issues so I took it to my regular mechanic. After running checking it free of charge, he gave me paperwork saying the issue may have to be looked at by the dealership and he gave me paperwork from Toyota that described my exact issue. The next day I took it to Route 22 Toyota in Hillside, NJ at 8:20 A.M. which was the time of my appointment. An associate by the name of Alexis Pacheco took my info and said the work was 4-9-9. Not four HUNDRED ninety-nine but 499 and had me sign off on a pad where I did not see the final price. I thought the price would’ve been just $49.99 because if I had understood her correctly I would not have paid $499 for a simple diagnostic of a problem nor would I have signed off on it if I had seen the final price on the screen. The service took 7 hours with the appointment and I got a call at 3 pm saying the engine was no good and it had to be replaced and I didn’t even get a chance to look at or take pictures of the damaged parts to confirm myself. I sincerely believe this was done on purpose to not fully disclose the price of the work which was just a diagnosis for the warning lights on my vehicle. I spoke to the manager and the only thing he could do was offer a $100 discount which still left me a $425 bill for keeping my car for 7 hrs, not disclosing the full amount to me in writing so i can see and service person omission of the word “hundred” from her language to make the price seem lower than what it was. I feel like this dealership completely overcharged and used tactics of miscommunication to get paid larger labor fees from customers. I went back a few days later the manager told me they charged me $250 just to hook up a diagnosis machine to the car, something that most mechanics and Autozone do for free.

Went for service this morning and it was excellent. - astattel

Went for service this morning and it was excellent. I did not have to wait that long for an oil change and tire rotation. Joe was friendly and courteous and very pleasant to deal with. Great job.

great attention, nice people. - hyr00

great attention, nice people. clear transparent and helpful. I was able to get my car fast.

This is the most honest dealer I’ve encountered, David, - professornuttz16

This is the most honest dealer I’ve encountered, David, Marcus and the entire team was so professional, generous and courteous, the service there took our breath away, way beyond expectations, can’t wait to shop their again, my nephew love his es350 Lexus, car looks brand new, I will recommend anyone to this dealership, they won’t regret.

My experience with kia cherry hill was great and Angel - Sandy

My experience with kia cherry hill was great and Angel Micardo and Tim Cason helped with my oil change and rotation my tires.He nice guy and friendly. I recommend my friend to go there. And Sam Temple is nice and friendly too. He took me home and pickup me back to the dealership

Had the opportunity to work with Matthew he was extremely - Jeremiah

Had the opportunity to work with Matthew he was extremely helpful and very knowledgeable on the cars they were selling his efforts while working together definitely made my purchasing experience worthwhile.

I had the pleasure of working with Chris, he was super - Jen

I had the pleasure of working with Chris, he was super helpful and got me out within an hour with my dream car. Everyone from the receptionist to the finance team were awesome.

Everything was great and pretty soon, I’m very happy. - Eusebio encarnacion

Everything was great and pretty soon, I’m very happy..the communication was great and I recommended.

Joe was great. - Ep

Joe was great. He was up front and honest with everything. It was a great experience.

My experience with interacting with car dealers goes back - TRLM

My experience with interacting with car dealers goes back to 1980 when at 17 I had to accompany my mother to get a 1980 Buick Riviera because her experience was that they took advantage is a male wasn't present...Since then, all my experiences with dealers were that it was about $$ without conscience. The thing I found with Cars by AJ was that they were concerned about their bottom line but there was a semblance of conscience.🤓 They made exceptional efforts to correct a couple of issues holding back the sale. Additionally, from the inception, Stephanie displayed an awesome sense of reception and follow up. And Jon was not overbearing as a sales rep but thorough in his approach..Finally, thank you Alex for pulling all together to finalize the sale. Although it took 4 trips from Roxbury, my wife and I are satisfied with our purchase.

RUN, don't walk away from this dealership. - bigjohn491

RUN, don't walk away from this dealership. The service dept. Repeatedly lied to me. On a design flaw on my car, where the recall had aged out- they told me "It could not be fixed". When pushed by Nissan Corporate- it could be fixed.. They lied and claimed the engine would have to come out in order to try fixing it - over 3,000 +, plus the actual repair. They stonewalling, stalled and Repeatedly lied. I had it towed out and taken to an honest, competent mechanic who fixed the problem with No engine removal for a small fraction of what these thieves asked. This total lack of morals, ethics and unprofessionalism could Not exist in an honest dealership ! RUN ! ! John G Sparta

You people should name names instead of "they". - boganinc

You people should name names instead of "they". "They" have moved on to other businesses to repeat their theft by deception practices.

I strongly advise against purchasing from Cartopia due to - Luis Vargas

I strongly advise against purchasing from Cartopia due to my unfortunate experience in November 2024. I purchased a Trackhawk that was sold to me with faulty catalysts and a damaged supercharger. I subsequently took the vehicle to the Jeep dealership and informed Cartopia that I would be seeking assistance with the repair costs. However, Cartopia declined to provide any assistance. Consequently, I am currently exploring the appropriate legal avenues to resolve this matter.

We bought a 2016 mini cooper here,drove it for 4 days and - chrisslatts

We bought a 2016 mini cooper here,drove it for 4 days and it was was leaking oil to the tune of a quart per day! Normally this would be the beginning of a negative review but they had me bring it in right away and replaced a bad oil cooler gasket that day.Kevin was very apologetic and was available to answer all my questions.

They don’t even deserve a star. - Amber.jansson

They don’t even deserve a star. Trash dealership. They take a deposit and Shan’t is a liar. Told my husband and I our refund would be issued between 2-4 days. It’s been 5 and when my husband called 5 business days later still no refund. When my husband called tonight the representative Natalia was unhelpful in escalating this. Told us next Monday it would be issued this time. Who knows. We have filed a complaint with New Jersey Division of Consumer Affairs. Scam artists at its finest. Avoid at all costs.

Excellent overall experience! - Safetyfirst

Excellent overall experience!!! They service non Accura cars. I took my Honda Accord EXL there because there pricing is much less than others. Appointments easy to make, appt. and pricing confirmed pre visit. Facility clean, small but with very comfortable seating, complimentary refreshments available, individually wrapped. All employees friendly, nice, complimentary car wash and vaccuming. Over all Short wait time. Christopher Odgers, Service Consultant is exceptional. He was very professionally cordial, very approachable, listens attentively., patient, knowledgeable, readily answered/ explained all of my questions about present and future service needs, in a non condescending manner.

We've been Sussex Honda customers for over 22 years and - Jacki

We've been Sussex Honda customers for over 22 years and our experience yesterday with Danny, Service Advisor is the reason why. Danny went over and above his job description to help us out when we needed emergency help. He stepped up and helped us himself without asking for anything in return. Service like what Danny, and all the rest of the Sussex Honda folks, give every day is why we will remain customers of the Sussex Honda family!

Hello I am interested in your gold Lexus tell me a little... - melinda.becham

Hello I am interested in your gold Lexus tell me a little about the car please call me 706&69-1778 what is your phone number neither number works

Horrible service department. - mbe350

Horrible service department. Too E350 to be repaired there. I was assure by Mike car would be fixed. Almost 3 weeks with no car, 5 different occasions there and car is still not repaired. I paid them almost $1,600 to be told to take it somewhere else, they did not have proper equipment to diagnose. Stay away.

Awesome dealership to work with. - Bryan BDS

Awesome dealership to work with. I needed another long suv for myself to use for driving the kids around. They found me the perfect truck and price. Very easy transaction!

My Daughter bought a used 2022 Honda HVR from Ciocca. - plumbmeade

My Daughter bought a used 2022 Honda HVR from Ciocca. Before leaving the dealer lot we noticed a small chip in the windshield. We reported to the manager who looked at and told us that Ciocca will take care of the chip. He also gave us in writing a promise to take care of the chip. That was April 5th and they still have not kept their word. They have only responded to a review on their web site and two phone calls out of dozens. Their standard response is a manager will get back to you. It's May 13th the chip is still in the windshield. This was my Daughters first car purchase and this is the lasting impression of customer service she will have. We are just asking for a simple repair, I hope this is not handle all their warranties.