1,113 New Jersey Used Car Dealers

Hi, my name is Gary. - GaryDyer06

Hi, my name is Gary. The dealer has given me the runaround for five months for service contract that the lending department said to get so I can get a lower interest rate. They also told me if I canceled within a month I would be refunded $2518. Now it’s been five months having a manager. Tell me that a check was in their possession and after changing from the original lender to a new lender, the money seems to have disappeared. I think the only thing to do is call Attorney General’s office and see a lawyer.

Just bought an X6M for my son. - rcorvino1

Just bought an X6M for my son. Claudia was great. She was very helpful with everything. All our questions and very courteous. I would recommend Auto Club to anyone looking for a great condition vehicle. And would recommend dealing w Claudia.

So, let me tell you about these guys, the Hyundai - rod.williams

So, let me tell you about these guys, the Hyundai dealership service department in Flemington, NJ and my experience with Hyundai USA. I shared an earlier service review on Google which I'll soon be updating there as well. In short, I'm an 11-year Hyundai owner of 2 vehicles (2014 Santa Fe Sport 2.0T & 2021 Kona). The Santa Fe's driver door latch broke making it impossible to open the door (automatic lock worked but the door latch wouldn't engage). Took it to Fred Beans and they said they'd have to order the part, and the repait would be around $650. Brought it back 3 days later for service and I received a call that they couldn't get the door open to get to the latch. Here's the 1st kicker: They said they would have to damage the door panel to open the door to get to the latch, and that the entire repair would COST ME over $2800!! I explained that if they broke a part attempting to fix anything else on the car, that I wouldn't be charged for it, but they told me this was somehow different. The service tech even said that he had done me a favor by not charging me a diagnostic fee of $199, even though they didn't do a disgnostic because I told them what the problem was. I declined their service, took my car, and contacted Hyundai USA hoping to get a more reasonable resolution. The 2nd kicker: When Fred Beans Service returned my car, they left a part in the center cupholder and broke my automatic door latch! I took it back and was told that the lock broke while they were trying to get the door opened, and that the part was left out because they thought I was going to let them fix the door. Notice, I found these two issues on my own, and they refused to fix the power lock that they broke saying that it would be part of the overall door repair. Kicker 3: I took my car to a body shop and they showed me where the door panel had been damaged by Fred Beans service department when they attempted to get the door opened. I took a picture, and then asked them to fix the door latch. They opened the door and repaired the latch and the lock for $648! Kicker 4: Hyundai USA provided no solution either after two weeks of no contact, when I finally followed up with them! Kicker 5: Fred Beans Hyundai of Flemington is STILL sending me email "reminders" that I didn't have that $2800 service performed and that I need to schedule it. Someone representing as the owner responded to my Google review, acknowledging the problem and suggesting that I contact the service manager again. Why would I do that unless they are going to repair the damage done to my door and reimburse me for the repair?!?

Great dealership. - Amadu Siryon

Great dealership. Awesome hospitality purchased 2021 MB GLE350. Thank you to Rene for helping me get approved!

Second day on the job, Ken Webber (together with Steve, - kjell.e.strande@gmail.com

Second day on the job, Ken Webber (together with Steve, Rod, Robert and Sabir) was most helpful in purchasing my used 2021 Nissan Rogue SV. They were all friendly and courteous.

Very reasonable! - Evendeadimthehero4

Very reasonable! Customer service was super chill/nice. Music was Load, but had quite spots.

Car Revolution constantly has a growing inventory and a - sandileeramos

Car Revolution constantly has a growing inventory and a glowing staff. AZ is a beast and an awesome guide in finding a dream car while also making sure l understood all of the disclaimers

Do not go here. - annettec

Do not go here. I brought my car in when the EPC light came on, thinking VW would be a better choice than my trusted mechanic—big mistake. I was told I needed certain repairs, paid $1,800, and drove off the lot. The very next day the same issue came back. When I brought it back, I was told it didn’t make sense to fix my car because of all the other repairs it needed. Why wasn’t I told that before spending $1,800? There was no conversation that the fix probably wouldn’t won't be worth it until I brought it back in. They said I could apply the $1,800 toward a new vehicle, but days passed with poor communication, and it didn’t seem like my “credit” made any real difference in pricing. It felt like a way to wash their hands of the problem. When I declined to purchase a car, I spent nearly two weeks trying to reach the service manager, Lewis—leaving multiple voicemails and being told he’d call me back, which never happened. I left over 7 voicemails and messages to Lewis. I even called the general manager, who claimed I hadn’t left a message. It wasn’t until I threatened to report the issue to the state that I finally got a call, only to be told there was no way I’d get a refund while them just protecting themselves. I should have stayed with my local mechanic, Northeast Auto, who has always been transparent—something this dealership failed to provide. If you want poor communication from most staff including management, zero accountability, and no transparency, go here. If you want honesty, respect, and care, go somewhere else. I will say that Stu from the service team was helpful in getting me into loaners and responding in a timely manner—kudos to him for actually showing care. Maybe management could learn from him.

Helpful, sweet and knowledgeable. - hank5263

Helpful, sweet and knowledgeable. I felt important and respected. I will definitely be back soon to check out the newer models.

WARNING — Unethical and potentially unlawful practices at - abneralvarengag

WARNING — Unethical and potentially unlawful practices at Paramus Chevy. My wife and I visited this dealership simply to explore vehicle options for a future purchase. We worked with a salesperson named Anthony, who assisted us with a test drive and pricing on a Traverse RS. He explicitly stated he could review our credit for estimates and clearly assured us that NO hard inquiry would be performed. We did not sign any documents. We did not authorize any credit applications. Despite this, our credit was run multiple times across different financial institutions without our knowledge or consent, resulting in unauthorized hard inquiries on our credit reports. We are now receiving unsolicited emails about “limited-time offers” that we never requested. This is not only misleading but raises serious concerns about compliance with consumer protection laws and proper authorization procedures. Consumers should be aware: do not rely on verbal assurances at this dealership. Do not allow any credit-related discussion without clear, written consent and full transparency. We are currently reviewing options to file formal complaints with the appropriate consumer protection agencies. Anthony — unacceptable conduct Paramus Chevy — highly concerning business practices

Best thing in the world is a Toyota all the right - harte.shaquille17

Best thing in the world is a Toyota all the right features and could with stand the work load

I bought a used mazda from this dealer. - tknowlton88

I bought a used mazda from this dealer. The car had been in an accident which they should have noticed (a mazda dealer later identified it). I was told I would be contacted by service and by Vlad (the manager) multiple times but have never been contacted by either. Vlad noted three weeks ago he would look into this but no word from him. Be careful. They do not follow through.

Purchased a vehicle on May 16th. - papincharge64

Purchased a vehicle on May 16th. I have been trying to cancel an optional aftermarket product within my legal 30-day window, but management is completely ignoring my emails to avoid paying out my refund. I am being forced to file a consumer protection

We had a great experience with Bridge Auto Group on - Bgo2u55

We had a great experience with Bridge Auto Group on December 10, 2024 especially with our sales man Bob Weiner. He did not over sell the car we purchased, he allowed the car to speak for itself. He was patient, warm and we thought he did an excellent job with the whole buying a used car experience. We would definitely recommend Bob and this dealership to others.

I just purchased my 6th vehicle From Buhler, 2026 Ram - wallyc

I just purchased my 6th vehicle From Buhler, 2026 Ram 1500 Hemi Big Horn. Dan Gall and sales staff a great.

Rudy and Audra were extremely helpful in the purchase of - lotfs

Rudy and Audra were extremely helpful in the purchase of 2 seltos vehicles that I needed for our family got everything done in 1 day.. I had terrible credit.They were able to make magic in order to get the vehicles that I wanted at a reasonable time. Service department was able to get me in and out without any issues.And when the parts were not in, they were able to get me a rental, within a few hours.

Worst dealership I’ve ever done business with. - Jay

Worst dealership I’ve ever done business with. Extremely unprofessional, Terrible communication, very disorganized, very dishonest. I do hope that place closes or the people there are fired

I live in Denville and drive past Auto Spot of Mountain - Roy

I live in Denville and drive past Auto Spot of Mountain Lakes almost every day, so I finally decided to stop in and check it out. I ended up leaving with a car the same day lol The process was easy and smooth, and Rigo my guy was super helpful the whole time, Really good experience overall

We bought a 2016 mini cooper here,drove it for 4 days and - chrisslatts

We bought a 2016 mini cooper here,drove it for 4 days and it was was leaking oil to the tune of a quart per day! Normally this would be the beginning of a negative review but they had me bring it in right away and replaced a bad oil cooler gasket that day.Kevin was very apologetic and was available to answer all my questions.

The price was $6,000 more than what was listed online - wjtjr81

The price was $6,000 more than what was listed online from out of state and they were trying to take advantage right at the last minute. Shot the price up and then continue to talk crap over the phone. How ghetto and unprofessional and now finding out that they processed the loan in my name. Shame on them. Am taking legal action

An Absolute awesome experience yesterday when purchasing - Sandymonegro08

An Absolute awesome experience yesterday when purchasing my daughter’s ADX. Alfredo Sierra is by far the best car salesman I’ve ever dealt with. Will definitely be back and refer my friends and family

I have the car oil change service before maturity date of - mzolot

I have the car oil change service before maturity date of 3 years lease. when I leased a car, I was explained (and the car sticker said) that i have complimentary, no charge, service up to 3 years of my lease. Today, unexpectedly, I paid the oil change charges because in reality I have just 3 oil changes complimentary for the 4th I am supposed to pay, as I was explained today. Previously, when I brought my car, it was cleaned and washed, today I got my car dirty, NO car wash. So, service at this dealership becomes worse and worse. I do not think I will deal with that dealership once again

I purchased a “Certified Pre Owned” 2020 Jeep Grand - kristinmicallef

I purchased a “Certified Pre Owned” 2020 Jeep Grand Cherokee from Eric Leshin (now a Finance Manager) at Freehold Jeep last October. He has been nothing but rude since the minute I signed the papers for purchase. The car has been in the Service department six times in one year, four times for the same issue. The first time was just six days after it was purchased. Each time, the service department claimed they resolved the issue. I was not given the Certified Pre Owned checklist until I requested it when all of these issues continued to arise. Not only were the two sheets filled out in different handwritings, but there were also many line items that were noted as “Meets Stellantis Standards” when the vehicle had cosmetic and technical issues. They gave me the vehicle with no rear windshield wiper blade, did not provide a spare key and made me purchase on my own in addition, said the front brakes had at least 50% tread (had to replace after only a month), and listed that the transfer case and ABS system passed but those also had to be replaced within a few months. During one of my many trips to the service department, I was told I would have to pay a $100 deductible, which was never mentioned to me at the time of sale. Additionally, after my vehicle was towed to the dealership due to error messages and it not starting, I was told I would have to pay $925 for the replacement of two batteries. After fighting that charge, it was lowered to $185, just to have the vehicle towed back to the service department for the same issue four days later. I eventually decided to have the dealership buy the car back since they were not skilled enough to fix the issues and it was unable to be driven. Their solution was to keep the car indefinitely until they could replicate the issue I was having that caused the vehicle not to start. Most recently, the dealership had the vehicle for a month and did nothing to assist me for their incompetence. I was told I would have to pay $75/day for a loaner car when the service department is just incapable of doing quality work and fixing the problem. Additionally, they notarized my signature without me present on one of the documents for the sale of the vehicle. I ended up losing $11,000 in a year on a car that they should have taken back and refunded in full since it was clearly defective. Their main agenda is to scam customers for as much money as possible. At the time of sale, the dealership had me sign a document for the Lemon Law, stating I was covered under that law. When I reached out to the Lemon Law Department of NJ for questions, they let me know that law does not apply to Certified Pre Owned vehicles and that I would have to file a dispute with the manufacturer. My family & I reached out to Jeep Corporate multiple times, opened a case, requested updates from two different Supervisors for resolution, and were never responded to. I have never dealt with a more unprofessional group of people. The service advisor I was originally dealing with was let go in the middle of all of these issues and then I was given conflicting information with each service member I spoke to. The Service Manager, Jay DaSilva, is not helpful whatsoever. He will talk down to you and does not let you speak in conversation. I constantly had to be the one reaching out for updates on my car. The Service Director, Jon Hess, contacted me and when I replied asking for an email to discuss my concerns and issues, I was ignored. Save your time & sanity and avoid this dealership at all costs!

We've been Sussex Honda customers for over 22 years and - Jacki

We've been Sussex Honda customers for over 22 years and our experience yesterday with Danny, Service Advisor is the reason why. Danny went over and above his job description to help us out when we needed emergency help. He stepped up and helped us himself without asking for anything in return. Service like what Danny, and all the rest of the Sussex Honda folks, give every day is why we will remain customers of the Sussex Honda family!

Had an absolutely terrible time servicing my Alfa Romeo - NavMobe

Had an absolutely terrible time servicing my Alfa Romeo Giulia here. Firstly, the advisors performed work that I did not authorize. Next, they kept my car for an entire week and never provided an update, after claiming it would be done in two days. They never even picked up the phone when I would call to check in. The worst part is that I had to fork out hundreds of dollars for a rental during this whole time. Stressful and terrible situation. Avoid this service department at all costs.

Hello I am interested in your gold Lexus tell me a little... - melinda.becham

Hello I am interested in your gold Lexus tell me a little about the car please call me 706&69-1778 what is your phone number neither number works

Horrible service department. - mbe350

Horrible service department. Too E350 to be repaired there. I was assure by Mike car would be fixed. Almost 3 weeks with no car, 5 different occasions there and car is still not repaired. I paid them almost $1,600 to be told to take it somewhere else, they did not have proper equipment to diagnose. Stay away.

Awesome dealership to work with. - Bryan BDS

Awesome dealership to work with. I needed another long suv for myself to use for driving the kids around. They found me the perfect truck and price. Very easy transaction!

We decided to go look at the new 2025 Hyundai Tuscon on - Igor S.

We decided to go look at the new 2025 Hyundai Tuscon on the last day of the year (12-31-24) to possibly upgrade my Wife's 2020 Tuscon (53,000 miles) which has been a great reliable SUV with no major issues/expenses other than regular maintenance or wear & tear item replacement. Our plan was to go back to the Dealership who sold us our 2020, but we also included Franklin Sussex Hyundai which was closer to us. We were going to try Franklin Sussex Hyundai in 2020 but they had sold the Tuscon we wanted and had to go to the Dealership further out. Upon arriving at Franklin Sussex Hyundai, Alex (Sales Manager) dropped what he was doing to assist us and confirm the vehicle (Color Combination) was still 'In Stock'. Then, he immediately searched for an available Salesman (Solomon Deguzman) for us to go over some numbers. I've purchased many new vehicles throughout my lifetime and this is where the process often gets grueling! However, I found Solomon to be extremely pleasant from the get go which made the negotiation process very comforting while listening to our needs. I never felt pressured by him, which was huge for me due to my low threshold for patience at times like these. Solomon stayed good natured while going back & forth to present our numbers to Alex. We were able to come to a final deal without the grind a Buyer would often find with other Dealerships. This was truly one of my best experiences negotiating a new car purchase. Even, Brentt in Financing was very helpful to get us in and out. Solomon is also tech savvy with great knowledge of the vehicle itself and went out of his way to explain the nuances of the Tuscon. To make your experience as wonderful as ours was, I highly recommend you call ahead to request Solomon Deguzman (in forefront of photo) assist you with your purchase. Kudos to all the friendly people at Franklin Sussex Hyundai to get my Wife into her new vehicle!!! I'm adding an additional 5 stars *****!!!

Every time I bring my car in they damage something. - Jjtolerico

Every time I bring my car in they damage something. Stopped going there anymore and will never go there again!