Very disappointing service experience. - Sly
Very disappointing service experience.
I brought my 2024 Chrysler Pacifica in with approximately 17,000 miles because of a persistent clicking/knocking noise from the engine and a transmission that jerks when shifting between P, R, N and D. I also reported several other smaller issues.
The vehicle remained at the dealership for several days, but unfortunately none of the problems I brought it in for were actually resolved.
The main explanation I received was that there were no fault codes, so they did not know what to repair. I was also told the technician could not hear the clicking/knocking noise from the engine.
They performed a transmission reprogram/relearn, but after picking up the vehicle, the transmission still behaves the same.
The engine clicking/knocking is still present.
What concerns me most is the diagnostic approach. A vehicle does not need to generate a fault code for a mechanical problem to exist. When a customer reports specific and repeatable symptoms, especially on a vehicle still under factory warranty, I would expect an authorized Chrysler service department to investigate beyond simply checking for codes.
After leaving my vehicle there for several days, I am now in the same position I was in before the appointment and will have to take it to another Chrysler dealer for a proper diagnosis. Very frustrating and disappointing experience.
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