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My recent visit and assistance by my service advisor... - FrankieNYC
My recent visit and assistance by my service advisor Cindy on this occasion & another was as I had hoped for. Attention to listening for my vehicle concerns and communication was spot on! Thank you!
Top Reviewed Service Specialists At This Dealership
I was there early Saturday morning and was told the... - Piwolf
I was there early Saturday morning and was told the repair would take 1-1/2 hours. Paul was very polite and courteous. I want to tell the other guys that ha e the Mercedes vans to go there
Sprinter Service Mnager
The BEST!!! Class act. Honest. Reliable. Conscientious.... - DIGITIQUINTI
The BEST!!! Class act. Honest. Reliable. Conscientious. Bend over backward to please. They are exacting and perfectionist in their work. They are what you would expect from a Mercedes dealer...and more.
Marco Correa is friendly and very attentive.. He kept me... - Berly F.
Marco Correa is friendly and very attentive.. He kept me in the loop for the whole process my vehicle was being serviced. He answered all my questions and had my vehicle ready the same day !!
it was an amazing experience dealing with Helms Bros. The... - HTAWFIK
it was an amazing experience dealing with Helms Bros. The sales rep. Anthony is a professional one and he did a wonderful job dealing with me and explaining every step so He made this experience the best.
Mercedes-Benz of Smithtown is AMAZING - Johnnyc
The only thing I have to say about Mercedes-Benz of Smithtown Is amazing staff member.Let me start out with Service manger Andy Schleiffelder, Joe Romeo service advisor & Valentine Horvath, here my story:
Toward the end of May I found out that I have minor oil leak, so i decided call on June 1 2020 cause the NYC was on lockdown cause of the covid19 pandemic, I called Mercedes-benz of Brooklyn/Manhattan/Queen cause close to my house, I explain to all those dealership that I'm having minor oil leak & my warranty was expired in middle of May due to covid19 pandemic everything was closed. The only thing I get back from those dealership was we will call you back, so I wait for a day then second days still no call back & on day third they did call back saying sorry there nothing they can do. I was trying explain to them the dealership was close due to pandemic how I'm going bring my GL550 for service and to extending my warranty are I get was sorry.
This is second time bad experience, cause first time in Brooklyn, I try buy a 2015 GL550 with my family none of sale person willing help us, I was in there dealership for almost 2hours. It sad to say If there dealership look on how you dress thinking I couldn't afford cause I wearing construction clothes then I told my wife & kids we going long Island to Smithtown.
I called Smithtown cause I bought 2015 GL550 from them. When I speak with Andy Schleiffelder Service Manager & explain my issue he was so helpful saying yes please bring the GL In & we will try our best handle the minor leak.
Joe Romeo Service Advisor was so helpful as giving us the update while my GL550 was in for Service plus loaner car to drive back to Brooklyn.
Valentine Horvath Sale & Leasing consultant was my sale person when I bought my Certified 2015 GL550 when I explain to him about my minor oil leak he took care of everything go out of his way for me to extended my warranty after the GL550 was fixed. Alway keep me posted as will when GL550 was being service. He the best sale person I every meet really honest, professional & patient. When he say that he call you back he never late always on time. It's really hard find a GOOD salesperson now an days. I would recommend Valentine Horvath to anyone that want buy car from him & he should be the employee of month/Quarter.
I would never go to any other dealership beside Smithtown there services is loyalty to me as customer say It all best staff member I ever meet. I willing drive there for Service & buy another benz. Wants to say Thank you Andy Schleiffelder, Joe Romeo & Valentine Horvath for helping me out I really appreciate all thing you done for us.
scheduled service - wreynolds
service department was organized, polite and respectful of my time.
They took me in on time and the car was ready when Promised.
My service rep. Joe Goncalves took care of everything.
Jill in service is special and she treats you special.... - Richard S.
Jill in service is special and she treats you special. She is a great person and genuinely cares about her clients. No scare tactics and very honest.
Do NOT use this dealership! Their service department is... - Gina
Do NOT use this dealership! Their service department is the worst I’ve even encountered. They do not pick up the phone. You get transferred to an reservation desk that takes your info and no one ever calls you back. I was told my Sprinter van needed $3500 in work by the info from the diagnostic tests. Contemporary in NJ told me it didn’t sound like they knew what they were talking about Sinai has the van towed from Brooklyn to NJ but not before in has to pay over $400 for the diagnostic. I asked several times for a copy of the diagnostic but still waiting for it. Lii ok w and behold the issue was a wire to that was loose and draining the battery. Fixing my van in NJ costed me just over $500. Can’t get the service manager to call me back . Left several messages for him but like In said they don’t answer the phone do you have to leave messages.
Beware these guys are scam artists!!
My car was due for its oil change. Of course, I took it... - Conniemitchell3
My car was due for its oil change. Of course, I took it to Arlington Auto & Tire so I can get it done correctly. I Appreciate how Carlos check the fluids and fill them up, he also added air in my tires, etc. Carlos was very professional and nice. He made sure that I was completely satisfied. Which I was.
Thanks, Carlos my car feels great now, it feels like it had a tune-up for sure!
First of all I would like to advise that I change cars... - Ace Detective Retired
First of all I would like to advise that I change cars frequently so I rarely have to avail myself of service departments. In the past few years I have purchased 3 cars at Keeler Mercedes and found the staff and deals to be of such quality that I bought all 3 from Lynn in just one trip. She is the best as she has great product knowledge and will work to make your sale. That being said I will relate a recent service related story. I purchased an AMG SUV new in November 2019 and paid cash, it is a wonderful car. It is my wife's car and she just retired. I also am retired and having two cars neither one gets much use with the Virus shutdown and all. The AMG had 3700 miles and always was garaged when I received an email that service may be due. I called service and explained the circumstances, they advised that the AMG should have a yearly oil change and checkup. So I went to an appointment and again explained the circumstances asking for an early inspection and tire rotation. So while I am waiting the service advisor came in and detailed work that was being done including gas additive, oil additive and some checks and gave me a ballpark price that floored me. They already were working on the car so I couldn't walk out. They did a 10,000 mile check up, which based on use I wouldn't need for two more years and the total cost for my requested oil change was $358. So I will leave it up to you to decide if I am just a cranky senior citizen or not. I feel this is outrageous and don't look for me in the waiting room, because I wont be there !!! I had to give at least one star on price, they don't even deserve that....
Service Department - kristie.dass
After experiencing some difficulty, Brian reached out to me and was able to rectify the situation. Upon my arrival to the service department everyone was super helpful and Anthony made sure that everything was clearly explained. They also kept me updated on my car's progress. Thank you for working with me!
Excellent service. Maria Korentsides was outstanding and... - PatK
Excellent service. Maria Korentsides was outstanding and kept me updated
on progress. Ardit Shabi and sales manager Bob Binette are the best. The
work done was outstanding and completed in timely fashion. I'm very pleased.
Needed a nys inspection - Mets 626
Just purchase a cpo series e from out of state.
Brought the car in for an nys inspection.
Traded in a Jaguar for the Mercedes.
The professionalism of Bill Thompson was above and beyond any service I ever received from any dealership.
Without a doubt this is the place to have your vehicle serviced.
I strongly suspect Mercedes-Benz of Wappingers Falls... - Bill R
I strongly suspect Mercedes-Benz of Wappingers Falls attempted to defraud me of over $3,700 in unnecessary repairs over the last 2 weeks of August, 2020. The details are unimportant save to inform you, it's current, past or future customers of their likely intent to exploit me and their subsequent attempts to cover up their near or actual criminal activities. I am not alone. This is for you too:
PART I - PARTS SYSTEMIC PRICE GOUGING - You don't have to take my word for it. Simply pull out any of your past Service Invoices or Estimates and compare the price of the parts installed on or recommended for your vehicle and match them up with the prices listed for those identical parts on their parts website. In my case, attempts were made by MB of WF to recommend and sell me parts at prices an average of 72% higher than on the website and 21% more than LIST price.
How many times do you think a dealer tries to sell a vehicle for 21% over sticker. Probably not often, customers wouldn't tolerate it, however, the MB of WF Service and Parts Departments gets away with it over 1,000X EVERY MONTH!! Run the numbers and prove it to yourself. I have not found an exception to this pattern.
PART II - SERVICE RECOMMENDATIONS FOR BOGUS REPAIRS* -
I had to go through 3 layers of staff and management at the dealer, AND over an hour working with MB USA Customer Care to have the GM finally today apologize to me and offer to discount the ONLY work required to fix my stated concern to under $800 AND an offer to have one of the misrepresented recommendations, a $1,658 job, done free, (???) work that my Service Advisor, Shop Foreman and Service Director recommended be done to solve my primary concern. I gave them 4 individual chances over 10 days to retract their recommendation and/or refine the scope to the $800 repair. Everyone involved CHOSE to perpetuate the deception except the GM and then only when asked to look into it by MB USA at my insistence.
There was an additional recommendation to replace a Throttle Actuator for $2,110 that had a stored (not active) code only, dating back to 129 ignition cycles. Meaning that I had turned the car on and off 129 times since the fault occurred. The Service Director finally also admitted to me that they “dropped the ball” here too by recommending this “repair”, yet it was not important or necessary for any legitimate reason. suggesting to me that it may have been a deliberate attempt at fraud. I expect the County DA will help answer that.
The GM also reported to me that, only after discussing my car's issues with the lead technician, was he told that the $800 repair was THE ONLY REPAIR NEEDED TO SOLVE THE PROBLEM and that there was no chance the $1,658 recommendation could be the cause of the problem. Note: If I had agreed to their recommendations without challenging them exactly as I had to to get them too admit their “mistakes”, I would have paid over $5,500 for an $800 solution. This reminds me of the 60 minutes segments that started with a sting in Macon County, GA at some filling station. Maybe we'll see the CBS film crew in Wappingers someday.
My motivation here: Not the diagnostic charge. The Service Director refunded that (and I'm sure they'll mention that in a retort to this, thinking the refund somehow nullifies their suspected fraudulent intent), while simultaneously kicking me out of his office earlier today. Not the discounted or free work. None of that even entered my mind going into this despite my being unemployed throughout the pandemic and having limited resources.
I'm doing this to broadcast this dealerships' unethical business practices in an effort to get them motivated to change things for the better so customers who follow aren't victimized as I and others have. To help save you from being ripped-off. Nothing more, nothing less. If effective changes aren't made, there's always more that can be done by me and us.
*NOTE: All of my suspicions have since been validated by an independent MB Certified Technician
Good vehicles, good luck getting them serviced - Matt
You can never get an appointment for service at this dealership. It takes at least a month to get in to their service center. They do a great job selling and leasing vehicles and pushing you out the door into a vehicle, but they are not able to service them at all.
At best, you are looking at 2 weeks to get in for something simple. At worst, it could be two months or more. I gave up bringing my vehicle to this dealer and went with an independent shop that is able to get me in within a day for most service.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
Resolved. Front office seems to be overwhelmed but Andy B... - mboneill00
Resolved. Front office seems to be overwhelmed but Andy B did step in and help. Not sure what MBUSA must think about how the phones and website are being staffed.
WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000
WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.
I have purchased a 2010 f150 just over a week ago and I'm... - Robluczak1987
I have purchased a 2010 f150 just over a week ago and I'm very disappointed with it! I mentioned when I test drove it it looked like the rear differential was leaking and the gas door did not close they wanted me to bring it back 2 days later after I purchased it to check the leak and fix th ed gas door. so within the 2 days of having it I noticed a clunking noise in the front end so I m eff mentioned that when I brought it in ! They told me the gas door was out of their budget and all seals were sealed properly on the differential and didn't find and thing in the front end 😤, so I wen th home and took gas door out and fixed it in 5 minutes , they couldn't have done that huh . Then realized the tailpipe hanger is gone broken off completely ,so I bought a universal on and hung it up while I was doing that I noticed the rear differential is soaked leaking for sure so I went to the dealer again and have a appointment to bring it in Friday we will see how that works out , and also the noise I was hearing in my front end is just getting louder and louder very dissatisfied very nice ppl though!
"Service Advisor" - ana
This morning my husband took my Mercedes to Mercedes Benz of New Rochelle. He made appointment beforehand regarding 2 issues that we have. (music system and belt) He just called me about terrible experience with service advisor Maria Cianciulli. She acted very unprofessional and ignorant that is unacceptable for Mercedes Benz Employees and costumers. I just googled her name and there is lots of bad reviews on web from people who worked with her. Mercedes - Best or Nothing! Please be careful who works with you under this motto. Hopefully technicians at Mercedes Benz would be more professional and knowledgeable then your service advisors
TERRIBLE CUSTOMER SERVICE!!! Had my Forest River Solera... - Klippity123
TERRIBLE CUSTOMER SERVICE!!! Had my Forest River Solera in for airbag recall and while there purchased 6 new tires. Unit was damaged during this process and they put me thru xxxx getting their damages repaired. Actually tried to insinuate the damage may have occurred on my way home. I for one will continue purchasing from their neighbor Town Volvo who has EXCELLENT CUSTOMER SERVICE!!!!!
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
In New York
Helms Bros., Inc.
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