118 North Carolina Ford Dealers

They did nothing to investigate the obvious issues with - Jtmorgan0513

They did nothing to investigate the obvious issues with the trucks suspension. Issues that were brought up a week after purchase and I have been fighting diligently to resolve for 5 months now. They kept it a month and half and only drove it like 20 miles collectively just to be “unable to confirm”. Funny thing is anyone who drove it off the lot would have duplicated it when it bounced like a basketball leaving the lot. My truck has been in Service just about as long as I have driven it since purchase. I’ve been told by another Ford Dealer that I was screwed by these guys and advised by Ford corporate to seek legal action because they sold me a loaner and notated the car as new, directly lied to me about the length of warranty it came with and now refuse to fix any of the issues that shouldn’t be present on a 5 month old truck because it’s really a year and a half old with that much wear and tear even though it was supposedly “new” at the end of April. Is was overcharged for truck and then kicked in the face when all I had asked is to get what I paid for.

Worked hard to meet our request. - bradleyl2014

Worked hard to meet our request. The used vehicle was ready at the scheduled time and looked like a new vehicle

Dane was very good and attentive to my needs. - BC

Dane was very good and attentive to my needs. From his initial greeting to his taking care of my service matters, he was excellent.

Online scheduling process is a nightmare and - worleynation

Online scheduling process is a nightmare and non-functional. Latest fiasco is getting ongoing notices from FORD on a recall requiring software to fix only to be told by dealer that they weren't ready for repair. After multiple phone calls and reaching FORD corporate I finally got it scheduled. Service and General Managers do NOT return phone calls or emails.

I bought my Edge there in 2012 and have always had it - Arnpeawiley

I bought my Edge there in 2012 and have always had it serviced there. You guys have kept it in top notch condition ever since. THANK YOU!!!

I am grateful for great service on my 2025 F150,my only - cj_20207947

I am grateful for great service on my 2025 F150,my only concern is the response from Ford Auto on the computer issues. The Ford Motor Company is lacking in the needs of the customer.

Amazing service, walked me through everything with such - melanie.serafin

Amazing service, walked me through everything with such patience and knowledge, loved it there!!! Will go again!

Top tier sales and service department. - lbyrum74

Top tier sales and service department. I can always count on them to take care of anything I need.

Michael at the Modern Ford of Boone was incredible! - Kayleigh Del Greco

Michael at the Modern Ford of Boone was incredible! He helped me find a car within my price range, everything I wanted, and ensured I was informed about every step of the process. Would highly recommend coming here!!

We had the pleasure to work with Nigel Brown on test - Tina G

We had the pleasure to work with Nigel Brown on test driving and purchasing a vehicle. He was very respectful, patient and not pushy at all on making a sale. he took good care of us. He was very knowledgeable on the vehicles we test drove. All the staff that we met seemed to be friendly and personable.

The whole crew worked together. - opies

The whole crew worked together. Sales. Mgt.and finance. Very smooth delivery. Enjoyed the experience

We were told extended warranty covered replacement part - rmp3

We were told extended warranty covered replacement part for seat. We made appointment to have it replaced and then they told us they made a mistake and it wasn't covered and we owed them $326

One of the best dealer buyer interactions I have ever - matt406regal

One of the best dealer buyer interactions I have ever come across. They were great. I would travel the 2.75hr trip if I was in the market for another car.

Amazing experience Ahmad personally drove 6hours deliver - merle burns

Amazing experience Ahmad personally drove 6hours deliver the vehicle great communication. Thanks to Ahmad and mark ficken ford

Stearns Ford made my car purchase a great experiance. - sam

Stearns Ford made my car purchase a great experiance. Tony Mabry made me a deal I could not turn down. I am very happy with my purchase of a Fore Explorer.

Professional and personable service given in repair of - Vic

Professional and personable service given in repair of our vehicle. Staff were knowledgeable and attentive to my needs and wait room was very pleasant. It took a little longer than expected but have had no problems since repair.

I have purchased 2 vehicles from Andy Shaw Ford and my - coweecabin

I have purchased 2 vehicles from Andy Shaw Ford and my daughter and son-in-law also have recently purchased a vehicle. The sales personnel are wonderful, my favorite is Greg Jamison. Also the lady that handles the credit department is extremely knowledgeable and pleasant to deal with. They also have a wonderful service department! Thank you all for your kindness to me and my family!!

Great Experience Awesome team at Parkway Ford of - dchang4106

Great Experience Awesome team at Parkway Ford of Lexington John, Tyler, Zack, David, and Aaron was all easy to deal with

I bought a Ford Explorer. - Tony Campbell

I bought a Ford Explorer. Straightforward transaction. No hidden fees or nonsense. Transparency and ease of deal worked well for me.

Pick up a delivery was spot on! - MGTALBERT1

Pick up a delivery was spot on! Adam did a great job as our service advisor.

Cameron was excellent to work with, he answered questions - Kenny.berry 2

Cameron was excellent to work with, he answered questions about the work I wanted done and also took care of all recalls on my F150

It was a great experience , happy with everyone I spoke - Wendyibelieve

It was a great experience , happy with everyone I spoke with From the sales person to the financial person and the manager !

Candice is absolutely phenomenal! - debbieblake07

Candice is absolutely phenomenal! She went above & beyond for me! She is the very best!

If I could if a zero, I would. - Farida.19r

If I could if a zero, I would. We live in Tennessee and I bought a new truck at cloninger ford, Salisbury, nc on 4/4/25 after we take the truck back home the engine light turned on. we contact the salesman if our truck have any problems before he said no. The same thing when I ask him the day we get a truck he said our truck is perfect, new and never have problems. We take to the dealership to fix to many time the same problem the same code till I realize I pay so much money for this truck to see my truck sit at the dealership. This is insane and unfair for us. We still been very nice try to talk to the manager or get a hold to someone above to get the deal and be done with it. but we never get a hold from anyone. I put to someone will call you back. the last thing we hear from them is. you can get a new one but we will have up side drown around $5000 and this is not our fault. We have someone check the truck vin number for us turn out this truck have the same problem before we bought. that mean the salesman been lie to us and act like never happen. They never know how much headache we have for this truck. We pay so much money we want to keep it for long term but we concerned about safety. We have a kid. Can you all tell me if the engine light on the whole time if one day some very bad thing happened how do we know? When the engine light already on or if it happens to your family do you all gonna say like nothing wrong? and turn out it have a problem since day one and seem like no one care. I have 1 and 2 year old kid and I work full time. Anytime we need to drop the truck to dealership it just to difficult for us. It not just one time I believe is more then 20 time already. We dropped 2 different dealerships and seem like the same code and they been changed so many things and still engine light turn back on. They also don’t know what to fix anymore. Till they need to contact the manufacturer what to do And seem like no one can fix this problem. And the dealer never responded at all.

Absolutely frustrating service department. - mhvond

Absolutely frustrating service department. Dropped our Edge off over two weeks ago for transmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it will be ready. We have a premium extended warranty that includes a loaner or rental car. After telling us a loaner would be available in a day or two...no loaner has been provided. We fearcafter all this time, almost 12 business days, it will need a new transmission!!

Wiley boss was a wonderful help! - Trecia Mckay

Wiley boss was a wonderful help! He went above & beyond for me ! He is #1!!

Great experience. - billystockton01

Great experience. Very personable. Morgan was awesome! I would recommend asking for her. She sent me pictures of my Bronco when it arrived to the dealership. And sent pictures of the process until it was ready to pick up. Great experience.

If you are looking for a dealership that goes above and - duaneszurek

If you are looking for a dealership that goes above and beyond, you have to contact or go to Whites Ford!!! They have taken care of me for years and I was in Vegas for work and they picked my old Fiesta and did thousands of dollars of work on my older car, while I was gone and parked it back at home before I got back and that was one of my vehicles!! My 20 ST always goes there for any type of work I need because Ashley will go out of her way to please the consumer!!! Very nice lady and treats you with respect and consults with you to inform you of anything that needs attention or repair!!!

Great experience! - Tammydelynn

Great experience! Staff is friendly, laid back environment. No pressure or typical car buying games. I would definitely buy here again. Thanks for my Honda Pilot!

Every experience I have had with Hilbish, from buying to - abbiehurd003

Every experience I have had with Hilbish, from buying to service, has been nothing short of excellent! Highly recommend this store for all of your automotive needs!