129 Ohio Dodge Dealers

The man that I worked with Was a complete gentleman and - LADYJAMESOATES

The man that I worked with Was a complete gentleman and helped me with all the issues my vehicle was having.

My experience with the dealership was great. - hjacques30

My experience with the dealership was great. My sales rep Dan was friendly, knowledgeable & easy to work with. I would recommend him & the dealership to family & friends!

Friendly, no high pressure. - wtbparamedic

Friendly, no high pressure. Sales associate Parker was accurate friendly, listened, very easy to work with.

Initially came in with a service problem and left with my - halliepechaitis

Initially came in with a service problem and left with my dream jeep!! Dealership was very emphatic to my situation ( warranty was expired in February). Went out of their way to get me a great interest rate and a great deal on my new jeep that was in my budget. The team stayed late on a Friday night and wasn’t at all put out, instead made me feel like taking care of me and the offer was their priority and pleasure. The team was kind, compassionate and you can tell a great place to work!!! Can’t wait to get services in the future to see some familiar faces that made me feel like family. From the service department (Shane Pabon) to the dealership ( Brittney Davidson) I can’t tell you the last time I felt customer service at their best!!! Thank you to the team that took care of me and the gift of a perfect deal!!! Hallie Pechaitis

I would advise you to not take your car there for - marvs3404

I would advise you to not take your car there for repairs! I took my Dodge Caravan there for simple repairs. Shocks and Struts And they butchered the job. First they left 13mm Blue point wrench laying on my battery to short positive to negative. They put it back together with the strut bushings hanging out. Now it makes noises like front suspension going to fall out. so they either don't trust their mechanical ability to test drive it when they finish a job. Or they test drove it and said oh well who cares ship it. Took it back and they said you said shocks and struts are bad so we just replaced those not the broken strut bushings. I left it with them for 6 weeks and it's still not fixed. They never touched it. When I would call about vehicle they would say parts will be in a week that week would come and go another week for parts. They said vehicle was so old it was hard to get the parts. It is a 2013 but part interchange up to 2019. Their location in Chillicothe said they could have the parts for me in two days. I wouldn't trust them to fix a bicycle now. I was ASC certified mechanic for 15 years. I've only seen repairs like that when someone had a crackhead fix their car. BEWARE!!!

Norm Frisch was our salesman, and he did an excellent job - TSPANGLER21

Norm Frisch was our salesman, and he did an excellent job explaining the inner workings of my new 2025 Cadillac XT5. This is the wrong survey, because there is no place to put Cadillac. I will mark Jeep, so I can submit it

First-class experience working with the staff at CDJR of - rizzo.chris2

First-class experience working with the staff at CDJR of Willoughby. I traded my 2017 Ram 1500 up to a 2025 Dodge Durango and the entire process was seamless from start to finish. If you need a new vehicle and don't want the hassle of a "typical" car buying experience be sure to stop in and see Matt Urbas at CDJR of Willoughby. He found me the car that checked all of my boxes, had all of the information I could possibly ask for, and was incredible to work with throughout the process. I would recommend CDJR of Willoughby 10/10 times. I drove 2 hours from out-of-state to purchase from this location and will do it again when my wife's car needs replaced.

Josey is a great Salesperson and really helped us get the - Doug Gerrard

Josey is a great Salesperson and really helped us get the right car at a good price.

Gary went the extra mile to earn our business. - Playgent

Gary went the extra mile to earn our business. He also was very knowledgeable about the product.

Update 1/20/26 ! - vickivail67

Update 1/20/26 ! I found out that engine light that came on (due to the oxygen sensor) - right when Serpentini 'allowed' me to take the car home for the first time - was a direct connection to the problem with coolant leaking into the engine oil! Not only will I be protesting this dealership in the spring, but I am also in the process of suing Serpentini of North Olmsted! I will give everyone updates as this case progresses. Beware of this place!!!! If you've had a bad experience at this place, please report them to the BBB, Attorney General's office, Federal Trade Commission, your lender, and the Consumer Financial Protection Bureau! I will be protesting outside of their dealership soon to warn other about their deceptive, unethical practices!! I purchased a 2017 Ford Escape in Aug 2025 after a test drive. After signing the temp tags, my sales rep and I discussed taking the vehicle home that day. I was then escorted to the office of Ben Yarger, Finance Director. After the introduction, the first thing I told Ben was "I do not want the extended warranty". Ben immediately began telling me, "You see, we bought down your rate from 20%. Either way, there's going to be no change to this payment (of $574). He repeated this several times as I explained I did not want the extended warranty. He would not take no for an answer. I kept telling him that something didn't seem right about making me take an extended warranty. So, I searched the internet using my cell phone. I read the results to Ben. "No, a car dealership cannot legally offer you a lower interest rate only if you agree to purchase an extended warranty. This practice, known as 'tying product to rate' is considered unethical and can be illegal. If a dealership tries to link the warranty to the rate, it's time to find another dealership". Shortly after reading that to Ben, he left for several minutes. I believe he went to the sales rep and serviceman to tell them not to give me the car. When Ben returned, I told him that I found it hard to believe there was no rate lower than 20%. My credit was fair - not terrible. I believe he told me it was 632. I asked him several times to look at other banks for a lower rate. Finally, Ben found a much lower rate with my own bank. And Ben finally gave up on the extended warranty. This lowered my payment by over $200 per month. I signed all the paperwork and was escorted back to the sales rep. The sales rep then told me, "I have good news and somewhat bad news! The bad news is you can't take the car today because it needs new tires. One of the tires has a nail in it and it's not safe to drive. We wouldn't want you to have a blowout on the freeway, or something." I was concerned with keeping it at a shop that I now believed to be dishonest. So I voiced my concerns to the sales rep and serviceman (since he was standing with her). I told them about the issue I had with Ben in the office. I repeatedly told both of them I was concerned he would tamper with the vehicle to make me regret not getting the extended warranty. They continued to tell me the car wasn't safe because of the tire. But it was safe for me and another person (who test drove the vehicle before me) to drive on the freeway? They insisted I could not take the car home. I even told them I would rather take the car and bring it back the next day. They refused. I filed a complaint about this to the Office of the Attorney General before I even picked the car up. When I went to get the car, the sales rep whispered to me that she wants to 'get the xxxx out of this place' because of the way they treat people! I later learned she found another job. When I took the car home, the engine light came on! It didn't go on when I took it for a test drive, yet it came on within 10 minutes of taking it home. I continued to inform Ryan Serpentini about my issues, yet he did NOTHING. And now, I NEED A NEW ENGINE. Talk about dealership retaliation! I'll see you in court!

Took my 2017 Dodge Charger today (Feb. - rhonda.gram

Took my 2017 Dodge Charger today (Feb. 28, 2025) in to get the trunk release button on trunk replaced. Had to purchase whole tail light assembly at $1700.00 a couple days in advance. Service was great. Dropped off at 11, got rental, picked up at 4. Everyone in service so nice and professional ! Always my go to service for my MOPARS!

They were low pressure, friendly, professional and when - musicfish59

They were low pressure, friendly, professional and when it was all said and done, gave me the best deal out there. The salesman Elijah, the sales manager Tyson and the finance manager were all great to work with. I would highly recommend them!

I bought my 2021 Kia soul about 2 months ago first of all - michaelharbaum557

I bought my 2021 Kia soul about 2 months ago first of all they were going to fix a tire that never got fixed they were going to give me a key a second key that is and I never did get the key so then when I went back to get the key they told me what acel cut you on like that's my responsibility to get a key that should have came with my car so to make this long story short I get a transmission problem and here's where the troubles begin this dealership has no work ethic they have no way of taking care of their people they don't even understand how to take care of the people never offered me a loaner car sent me out the door to another dealership because their lack of knowledge to figure out how to fix the car themselves. Oh wait I was told that they don't have the equipment to repair Kia so my word was why would you sell me something that you don't even know how to fix of course you know how it is they'll sell you anything to get you out the door but once you're out the door you're done So here I sat for 3 hours waiting on a tow truck and now I sat again in my car at a different dealership with no loaner car and no rent a car and I guess this is where I'll be for the night thanks SVG I'll never buy another car from you ever again it was the worst experience I've ever had in my life and I've bought hundreds and thousands of dollars worth of cars from xx Mary's Chrysler in xx Mary's Ohio and them's the best people that I've ever ran into in my life they are top-notch quality and I sure miss them. I don't believe any dealer would leave a man standing with 3 days of no work because of their vehicle and still not make them have a loaner car or put effort into helping them it's unbelievable I've never seen anything like it folks please don't ever buy from them it's a real joke very unprofessional

Key Chrysler gave us superior service with our car. We... - mmrparvin10

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. Highly recommend.

Very unprofessional, one of the worst experiences of my... - Horrible servicemen and a women

Very unprofessional, one of the worst experiences of my life. Sold me a death trap for 12,000. They made me feel like the vehicle was safe. Family vehicle. Broke down in first month of purchase. Then a month after that rear end completely goes out. The replaced it with old rusted and corroded on which now they are trying to charge me bc its leaking and its about to go again. The broke off my break pad said it would stop the rubbing sound coming from my front right tire. The list goes on. I hate going there every six months to keep warranty going on it, they create more problems then anything else. It is now called ken gainley, same people. You've beem warned.

Just got truck serviced got a video showing what was - Jeast56

Just got truck serviced got a video showing what was being done thought that was awesome Adam was very professional and I felt that he really cared about taking care of my service needs and me as a customer Thanks Jim East

Always have been professional, courteous, and - 1Angel04

Always have been professional, courteous, and knowledgeable. Always worked hard to get the vehicle I asked for. Lee has always got us the best deal for the money. we will be back! thanks again!

Service department charged me for work I did not approve - laser22

Service department charged me for work I did not approve of. Car has gone through 5 serpentine belts within a month of service (did not have a problem before). Allegedly gave my car an alignment, but the steering shook more after the service was done than before.

Very Polite, and Very Friendly people, helped me with my - MHively

Very Polite, and Very Friendly people, helped me with my oil change, and did a walk around to make sure the car was okay, and did a very good job of informing me of any problems.

Absolute Greatest Experience purchasing a new vehicle out - CarlSusan

Absolute Greatest Experience purchasing a new vehicle out of state from this dealership. CJ and his dealer staff were all very polite and professional. The purchase deal was made over a telephone call and we then drove 298 miles the next day from Illinois to pick up the vehicle. CJ had the perfect Chrysler Pacifica with an exact match for all of the options that we required along with the best “Out-the-Door” price that we could find within a radius of 400 miles. CJ had everything ready to finish the deal when we arrived. No upselling, no add-on pressures, and no negative tactics as typically found at every other dealership. The whole event took no more than 45 minutes to complete and be out the door. Wow! As long as I have been purchasing cars for the last 50 years, I have never had a better experience than this anywhere else. Our new vehicle even had a full tank of gasoline upon delivery! The New Carlisle CDJR dealership overall is very clean and really organized. I would definitely recommend this dealership to anyone for purchasing a new CDJR vehicle.

Salesperson was very helpful. He responded right away and... - Ddays2303

Salesperson was very helpful. He responded right away and sent all the information I needed.

Great experience and great deal - jlsoh

My wife has very particular tastes and is also very sensitive to being 'treated like a brainless woman' - as she has been by a number of sales staff who did not earn her business. Rick R was great to work with - we've bought trucks from him in the past and he always makes sure the process is smooth and the deal is good.

I recently purchased a vehicle, and it was a very easy - thildreth

I recently purchased a vehicle, and it was a very easy and fast transaction thanks to James Nolan my salesmen. Working late evenings was hard to find a schedule to go pick it up so they delivered it to me.

A nice friendly place to get an oil change have a cup of... - billyd_1000

A nice friendly place to get an oil change have a cup of coffee and see what's new.

I’ve bought vehicles from Jim Smith over the last 20 yrs.... - mggt99g

I’ve bought vehicles from Jim Smith over the last 20 yrs. Nothing but the best service. Looking forward to work with AJ I have Dodge 2500

Quick honest reply to my inquiry. - tom_sells

Quick honest reply to my inquiry. Saving me a long drive to look at a vehicle.

This was my first time using Weekley's for service and I - quaygic2

This was my first time using Weekley's for service and I was completely satisfied. They were friendly,accommodating and timely. They fit my vehicle in between scheduled appointments when they had time and had it finished in a couple of days. Even save me some money by adding an online coupon to my bill. Definitely will use Weekley's for future service.

Kevin and Dan, thank you very much. - Tomco

Kevin and Dan, thank you very much. It was a great car buying experience. I am glad I traveled all the way from El Paso, Texas to buy my new Dodge Charger.

Purchased a new 2024 Jeep Gladiator. - john F-150 STX

Purchased a new 2024 Jeep Gladiator. Great experience. Sales guy Alan was the best. I recommend this store.

Logan and the team was a great fit for my needs Noone was... - April Arnold

Logan and the team was a great fit for my needs Noone was pushing Got me in a great car. Jeep Renegade love will recommend