It was great - Dean
Mr Bill Stevenson was the best he let me feel like was the only customer he ever had. I felt at home it was so refreshing to work with someone who listen to your needs and point you in the right direction from my experience he is a blessing to customer
And he takes great pride in his job
Top Reviewed Specialists At This Dealership
My sales associate, Mitch, was great! - Sandra
Mitch educated me regarding my new car, it’s accessories, the dealership, service department, etc. Additionally, he’s continued to contact me to make sure everything’s running smoothly and helped me with all my other questions. I would refer this dealership & it’s employees to anyone. Thank you al.
Sales and Leasing Consultant
Excellent experience - wayjoper
Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
Sales Manager-VW & Mazda
Great Service - JasonM
Chris was excellent in helping get me in my new Audi A3. The whole process was very easy. The car did the majority of the selling itself but I was able to communicate via text and phone with Chris throughout the process.
New Vehicle Sales Consultant
Pre-Owned Sales Consultant
Long distance purchase made easy - Cibs
As an out of town shopper, Eric made the process very easy. He answered all my questions, gave the car a detailed look for me, and coordinated my purchase over the phone. I just had to show up to the dealership and 20 minutes later I was driving home.
Best Purchasing Experience - Desmejia
Nathan was a pleasure to work with and made the transaction very easy. The negotiation process was concise and pleasant. Nathan was responsive and I would definitely purchase another vehicle from Akron Mercedes Benz!
Wonderful Experience. Andreas Burkert is the best! - Ryan C
I had been on the hunt for a certified preowned c300. I browsed the online inventory and, after finding one that I liked, decided to go see it in person. Upon entering the showroom, I was greeted by Andreas Burkert. It was such a pleasure to work with him. He took me right to the vehicle and was able to give me a detailed explanation of the technology and safety aspects of the car. He was very knowledgeable and was able to answer all of my questions. I loved that he was low pressure, just allowing me to enjoy the car and fall in love with it on my own. Once I decided to purchase the car, he helped guide me through the process, including getting my current car appraised for trade in. He also sat with me in the car after purchase and went through an orientation process to make sure I was comfortable with the controls of the vehicle and setting up my phone, etc...He really took the time to help me and made me feel like my business was important to him. I will definitely seek him out for my next Mercedes. I highly recommend him for any of your car buying needs.
Leiken Mercedes of Willoughby the best!!! - Jp1003
I've been coming here for two decades. They are truly the best. Brian Rapperport is who I go to for m the new cars. He is wonderful and makes getting a new car easy. Michael Leiken is always around to make sure everything goes smoothly and makes sure you geT the best deal.
New customer to this dealership - Kev
This is the first time I've dealt with this dealership. A higher rating may come after several more interactions with the sales and, more importantly, the service department.
Great Service - JGMansfield
We can always rely on prompt courteous service ,no matter if it is a small matter or a major repair . Gavin Dininger does an excellent job. JG
Wonderful Experience! - Raleigh1
We had an awesome experience. Drove from NC to purchase the perfect car. Communication, follow up, etc was excellent as was the vehicle financing through MB. I would work with Greg again in a heartbeat!
Stay away, these guys are not fair - ab
We bought a car from them in 2015, knowing it was their 'own' fleet vehicle we trusted them despite them not being able to produce a vehicle service history. Whenever our car came in for servicing there was always a major maintenance that was recommended and upon questioning why it wasn't done at the time it was due (which was much earlier from when we bought the vehicle) all we got was a shoulder shrug. We also had equipment issues with the music system we were sold in this used vehicle which we brought to the attention of the salesman within 24 hours of our purchase, for which we recently also filed a BBB complained. Frustrated with our overall experience with them we took our car to another Mercedes repair shop and found there were hundreds of network alarms that were never reset or resolved. To add to our misery just this last weekend the brakes on our car almost failed putting my family and my life in danger. Stay away from this dealership folks, I was a loyal Mercedes owner and will never ever own one again. These guys are not fair and I felt necessary to make sure people know and exercise their own judgement.
The Reason I purchased My Vehicle from Mercedes Benz - Reval
I gave a five star rating because I received five star quality from the Salesperson Ricardo (Rick) Williams that made the process easy to go through. Purchasing a car can be laborious and challenging when you get the wrong salesperson. Rick was no nonsense, patient and very cooperative with my needs.
Great Experience - license
I purchased 2018 GLE from David McCaig & David Klausner on Oct 2018. I have to admit, I had exceptional experience. They took their time to work with me and offered best option and price. Very pleasant to work with them. They will go above to satisfy client.
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