Our experience with the used-car sales team was extremely - PA-Cman
Our experience with the used-car sales team was extremely disappointing. We were initially quoted one price, but after agreeing to move forward and requesting the final total, the price increased by more than $1,000. We understood that documentation fees would apply, but we were told the additional increase was related to required safety-feature upgrades.
We drove from Tulsa to purchase the vehicle and texted the sales team to let them know we were on our way, but received no response. When we arrived, we were told the vehicle was not ready and might require several more hours. We later learned that parts had been removed from our vehicle and used on another vehicle, meaning it would not be ready for pickup at all. We had to return to Tulsa without the vehicle.
The sales team then assured us that all repairs would be completed and the vehicle would be delivered the following week at no additional transportation cost. However, the following Monday, we were informed that they had begun using a new transport company and that we would be responsible for the delivery fee.
Because of the unexpected price increase, poor communication, and changing commitments, we decided not to proceed with the purchase. This experience left us with serious concerns about the dealership's reliability and business practices. We are very disappointed with how the situation was handled.
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