The standard - Infantryveteran
My overall evaluation of the service and customer service provided was excellent. Jason greeting me professionally and ensured all my trucks needs were met according to the servicing schedule for me GMC. The waiting room had hot coffee and snacks for customers to eat while we wait. While I was waiting for the technicians to finish with my GMC I walked around the facility to check out all the new vehicles , every vehicle was clean and the organization/display of all the cars& trucks looked amazing. I feel anyone who comes o this facility to purchase or service their vehicle will be completely satisfied. Overall I am completely happy with the overall service provided. Maybe next time I’ll purchase a new car.
Top Reviewed Specialists At This Dealership
Ford & GM Specialist
Vehicle Purchase - daveking
I have been dealing with Stan McNabb Chevrolet for many years. Have purchased about 6 vehicles from him over the years. Recently purchased a Buick Enclave with the help of Saleman Isaac Rolling but found out that was a mistake my wife did not like this car at all. Returned said vehicle to dealership and with the help of Mr. Rolling was able to turn the Buick in and trade it in on a Chevy made the wife very happy. I have to say that working with Mr. Rolling was a pleasure he was patient and took his time with me. I would definitely return as a customer and ask for Isaac Rolling for a Salesman.
Sales and Leasing Consultant
Internet Sales Manager
Best Car Buying Experience - Sandi4
Dealership was awesome especially Mr. Saif Mo. He was genuine, kind, helpful and very knowledgeable about the cars in which we were interested. They gave, what we felt, was a very fair amount on our trade in. Their appraiser, Mr. Chuck Keener was very friendly and spoke with us at length one day. All told it was a pleasant experience and we would highly recommend them to anyone!!!
No pressure - wonderful - Natalie07
We went to the dealership to just look. Everyone was so easy to get work with and answered so many questions without any pressure. We ended up buying same day! Will definitely be back in the future.
Sales & Leasing Specialist
Great experience at Hatcher Chevrolet. - JP2018
The purchase I made at Hatcher Chevrolet was a quick and easy experience. Very competitive price for the Corvette I was looking for. It was definitely worth the 3 hour drive. All of the people in the dealership were fantastic. Thank you Brandon Jones and James McKinney for your undivided attention. Also thanks to Rick and everyone else for their work.
Extremely satisfied customer - juliagall
I literally could not have made this transaction without the help of Ronnie and Calvin. Ronnie went the extra mile being proactive before I came to the dealership. He helped me find the perfect car for me and was very patient and customer oriented. Both Calvin and Ronnie were very friendly and helpful. You guys made car shopping easy for me under my circumstances and I cannot thank you enough. It's been a while since I've really enjoyed driving a car and now I do and am very happy with my purchase. Thanks a bunch!
Used Sales Manager
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
Great experience buying a new car - divemaster24
I recently purchased a Volt at Don Ledford. Carl made the process enjoyable and went above and beyond (I forgot my garage door opener in my trade in and he brought it to me the next day, saving me a long trip back to the dealership). I highly recommend Don Ledford. Go see Carl if you are looking for a new car!
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
Amazing - julieann111213
Always such an amazing staff. Always greeted with a smile and enjoy coming to this facility. Never spend more than my estimated time wait time!
Great truck buying experience!! - Tom from Pa.
Bought my new GMC from Dana over the phone/on line.Between Dana and her G.Mgr Roy they made the out of state purchase simple.They were even kind enough to have me picked up at the airport.The truck was exactly as I anticipated with all additional items added that I requested.I would recommend this dealer highly!! Fly in to Nashville buy a new truck spend a night on the town and drive home. PERFECT!!
Great experience with JD Catlett awesome young man - Sexyslim
Our experience at cleveland Ford was a great experience and our salesman was wonderful thank u JD Catlett we will be enjoying our new truck
Love my 2018 Yukon - Mleelanning
Friendly and fast service. Jeff Rolen can help you get the vehicle you’re looking for! Very very knowledgeable!! Great selection! Love my new Yukon!
We purchased a 2019 Acadia Saturday - paul.kennedy
We were very happy with all of our interactions there and were pleased with the deal they offered us. Bridget and Bryan were great and we will be returning customers in the future.
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
MITCHELL IS AWESOME! - Mmoss
I needed major repair work and GMC Mendenhall was the only certified dealer that was able to resolve my issues efficiently! Mitchell was my service advisor and he was extremely pleasant! He made it his duty to call me and give me every update about my repairs. I never was worried knowing Mitchell was taking care of everything for me. I had to make several visits to this location due to the magnitude of repairs but he was always so helpful and it's really inspiring knowing there are people who sincerely care about your issues rather than wanting to make a "quick buck". Everyone was great and if I have any issues or routine maintenance I'll never hesitate to visit this location.
Still in the market but wonderful experience! - GerryA
I am currently shopping for a new or used GMC Sierra 2500. I find myself very fortunate to have been working with Leisha Wilhoite at HBB in Fayetteville. I can say without a doubt that my dealings with Leisha exceeded my expectations. In fact it was the best experience I have ever had at any dealership and I have had many. She was extremely polite and accommodating. It is because of Leisha that I will return to HBB for this purchase and any future one.
Bad service after sale - 1415matt
Bought a used truck with 1 key and no key fobs. I was promised, in writing, 2 key fobs in 3-5 days. Called after a week and no fobs, was told they would call when they came in in 3-5 more days. I called back after 10 days and was told they had 1. I said I was promised 2, " 3 days and we'll call you"... 7 days later, I'm still polite, and ask if there's an update. Some kind of manager said I'll call you back in just a min when I figure out what's going on. Never got a call back. Been over a month now and everything in writing is void now... I'm really not worried about the $200 dollars worth of fobs/programming, I'm just very disappointed in the service I received and lack of customer priority after sale. No service for 2 key fobs worth a bad review?
Bait and switch in SERVICE Dept. - FullTimeRV
Went to them for a 45000 service which I was told included several services. What a lie. When I arrived I was told that essentially all services “included” in the 45k service were ala’cart...pay per service. Sorry, I went from a reasonably priced “package” to about $700 worth of add-ons and endless/needless upwelling.
Oh, and that was after I sat in their line for 10 min with no contact or welcome, AND stood in the hot service bay as the “advisors” stood in their AC’d cubes for another’s 10 min before being asked into an advisors cube.
Least hospitable, worst customer service experience I’ve ever had, never mind the falsehoods about their “packages.”
Oh, and Valvoline Oil Change down the street got the $350 or so I planned to give Wyatt Johnson.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Very Courteous - Amber H
The sales staff was very courteous as I looked at cars. I wound up looking at and test driving 2 different models before making a purchase. I had researched specific vehicles listed online and knew the price point I wanted. The first vehicle I was offered was much more expensive, but there were no objections or pressure when I started that I wanted one of the models at the sale price.
Poor body shop workmanship - disapointed
My 2017 Canyon was unfortunately damaged by someone else's negligence. Kirk Automotive was recommended by my insurance carrier and since the truck was purchased from Kirk, it only seemed logical to have their body shop handle the repairs to the two drivers side doors. After their third attempt to make the repairs, they finally got the two doors straight. No more dents or wrinkles. Problem now is the doors no longer match the rest of the truck color. The painter and the body shop foreman both agree the color does not match and the cause is there are too many coats of base and intermediate color on the doors. Well duh, if the doors would have been straightened correctly the first time, maybe the color would match. Now their solution is to repaint the two drivers side fenders in an attempt to "blend" the paint.
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
HIGHLY DISAPPOINTED - JUDAHSLION
HIGHLY DISAPPOINTED!! I had reached out to this dealership via cargurus.com. I had spoke to a keith gatewood; told him my circumstances told him i would have a down payment for a 2007 yukon which was 14,000 and some change. Went to the dealership that saturday. He wasnt available. Keith said JOSE would take care of me. We sat down discussed the financing. Filled out the application. Jose stated all that was missing was the money. I told him i would have the money. We texted through out the week he was checking if i had the money. I told him i would have it. Texted him today with the money. Went to the dealership.THIS GUY CAME OUT TO GREET US. I ASKED WHERE JOSE WAS HE SAID HE WASNT IN. I SAID IM LOOKING FOR THE 2006 YUKON. HE SAID IT WAS SOLD. I SAIS BUT WE DID THE PAPERWORK. " WE DONT HOLD CARS, IF YOU HAD A CAR LOT WOULD YOU HOLD IT?" WAS HIS RESPONSE. I WARN YOU TO NEVER DO BUSINESS WITH THIS CAR LOT. THE BRAG ABOUT BEING A GREAT DEALERSHIP I WAS SHOWN OTHERWISE. MY RESPONSE WAS YES IF THE PAPERWORK WAS DONE I WOULD THATS NOT HOW YOU DO BUSINESS. KEITH GATEWOOD & JOSE ARE GRIMEY AND ARE NOT MEN OF THEIR WORD. I WOULD NEVER RECOMMEND THEM TO ANYONE. IN FACT EVERY CHANCE I GET I WILL ALWAYS SAY TO NEVER DO BUSINESS WITH THIS DEALERSHIP
Warranty work issues - Denali7
2017 GMC 1500 Sierra Denali Ultimate (GMs flagship truck) took it in for gasoline in oil. Crankcase was heavily contaminated and engine oil highly diluted with gasoline from a leaking HPFP. truck had approx 15,000 miles on it. HPFP was replaced and I asked about any engine damage advised that no engine damage was done? That is flat out wrong, anyone with any mechanical knowledge knows that damage was done to bearing surfaces and piston sleeves when washed with gasoline. It is just hard to determine the extent of the damage. Asked for future oil changes and oil analysis to be done to check for damage. Request was flat out denied.
Next problem I had was a plastic dash trim piece that sticks up above the dash pad on the passenger side and is highly visible when driving. They refused to replace and typed in the following on the service request work order. Dash trim piece "Operating as Designed" Now COME ON MAN what is up with this dealerships service department? If they treat a owner of a new 64k vehicle that way I cannot imagine how badly they abuse a used car owner here. Anyway that is the reason that I am here today. Just ran into a brick wall with no resolution in site. Buyer Beware
Bought a new 2018 Buick Encore - Dcwheeler
The very best experience I’ve ever had at a car dealership! I’ve bought 7 new cars so I’m an experienced car buyer.
Mark Eaves is the best salesperson! He doesn’t oversell and bug you but he is informative with a wealth of knowledge. He is personable and efficient, we were not “waiting” around.
I will recommend Sunrise Dealership and Mark often!
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
Horrible service! PURCHASED a used truck through their... - Godairae
Horrible service! PURCHASED a used truck through their online stock, flew from Oregon to Tennessee to pick it up, upon arrival was told truck was sold to someone else and they no longer had it available! We had receipt from salesman, had given credit card to hold deposit and everything! Spoke with owner, JJ Arnold, who didn't seem to care much and was very rude- he promised would send check for reimbursement of our travel expenses but after many attempts to contact him he never followed through- he was flat out lying to our faces to get us out of his building knowing we would be going back to Oregon and wouldn't be able to bother him.... The most horrible customer service experience we ever had-
Stan McNabb Chevrolet Buick GMC Cadillac
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