Great staff very helpful and friendly - G.I.JOE
Met all needs and expectations including meeting on a very fair price for my vehicle! I would reccomed this dealership for your new and used car needs!
Top Reviewed Specialists At This Dealership
Ford & GM Specialist
New car purchase - C&H Bleavins
Got great experience from Dwayne Salts, Jim Nix, Justin Still, & Paul Jernigan. Also appreciate Timmy Thomas for cleaning my new Equinox!! Repeat happy customer. WILL be back again!!!
Internet Sales Manager
Sales & Leasing
Sales and Leasing Consultant
Buy from Brent Spears. Genuine and easy going!! - corona
I just moved back from Germany and at the time could only communicate through email. Brent was Extremely patient throughout the process and my million or so questions and concerns. Once I arrived at the dealership, Brent had the truck ready to go! We talked Price, packages and just in general; Brent is genuine and sets a good representation of Wilson County Motors. Oh, and those sugar cookies in the waiting area! I had a few! I returned my rental car the following day at the Nashville airport; Brent awesomely came and picked me up. Now I'm driving my new truck. Thank you Brent!!
Best Auto Experience - Bpone
Chris Chaney was phenomenal! He went above and beyond for me and definitely exceeded all of my expectations! I would recommend everyone to visit Chris!
Outstanding service! - Jeep2017
Outstanding service! I would recommend this dealership To anyone who wants to purchase a used or new automobile. Brandon did a great job with having the Jeep cleaned and ready to go when I got there.
Amazing experience - Mattib11
Friom Bob to Jimmy all they to Lawrence and Tuan, the experience was amazing—- they worked hard to get my payment down and never pressured me to settle—- would recommend to everyone! Honest, dedicated, and caring!!!!
Used Sales Manager
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
Great customer service - Rekiser28
I really appreciate the way they kept me informed on the progress of my vehicle. Also they listened to what I wanted and needed for my vehicle. I will be going back...
Great truck buying experience!! - Tom from Pa.
Bought my new GMC from Dana over the phone/on line.Between Dana and her G.Mgr Roy they made the out of state purchase simple.They were even kind enough to have me picked up at the airport.The truck was exactly as I anticipated with all additional items added that I requested.I would recommend this dealer highly!! Fly in to Nashville buy a new truck spend a night on the town and drive home. PERFECT!!
Great experience with JD Catlett awesome young man - Sexyslim
Our experience at cleveland Ford was a great experience and our salesman was wonderful thank u JD Catlett we will be enjoying our new truck
AMAZING SERVICE! - Erica Paige
This dealership went above and beyond to get me the car I’ve always wanted! I highly recommend going to them for a vehicle! And I WILL be back!
Problem after problem - Nothappy123
I bought a 2015 Suburban from here about two months ago....Since then I have made 3trips to this deal for repairs....On my last repair my antenna was leaking into the seat belt casing. Once again I will be making a trip to this dealer to fix the leak. It is not fixed and is leaking again. Since I bought this car I have had the steering wheel popping, seat shifting, catalytic converter go bad and leaking fixed. It takes me 45 minutes one way to get to this dealer so this is 1 1/2 drive time each time I have to take it. I will NEVER buy a vehicle from this dealership again.
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
MITCHELL IS AWESOME! - Mmoss
I needed major repair work and GMC Mendenhall was the only certified dealer that was able to resolve my issues efficiently! Mitchell was my service advisor and he was extremely pleasant! He made it his duty to call me and give me every update about my repairs. I never was worried knowing Mitchell was taking care of everything for me. I had to make several visits to this location due to the magnitude of repairs but he was always so helpful and it's really inspiring knowing there are people who sincerely care about your issues rather than wanting to make a "quick buck". Everyone was great and if I have any issues or routine maintenance I'll never hesitate to visit this location.
OUr New Envision - Magnus
We stopped to check on having work done on our 2012 Enclave, Decided to look at new Buicks.
Bentley was having an awesome sale on 2017 Envision. MIchelle took care of our purchase, She got all the paper work, etc done and stayed after closing to delivery our new Black Envision.. Great experience with Howard Bentley Fayetteville, tn
Bad service after sale - 1415matt
Bought a used truck with 1 key and no key fobs. I was promised, in writing, 2 key fobs in 3-5 days. Called after a week and no fobs, was told they would call when they came in in 3-5 more days. I called back after 10 days and was told they had 1. I said I was promised 2, " 3 days and we'll call you"... 7 days later, I'm still polite, and ask if there's an update. Some kind of manager said I'll call you back in just a min when I figure out what's going on. Never got a call back. Been over a month now and everything in writing is void now... I'm really not worried about the $200 dollars worth of fobs/programming, I'm just very disappointed in the service I received and lack of customer priority after sale. No service for 2 key fobs worth a bad review?
Bought two vehicles from John Horton in the last six months - J Rangel
Live in Hopkinsville Ky and had a bad experience with the dealership there. The wife and I decided to go to Wyatt Johnson Buick and GMC to look at vehicles. Our salesman was John Horton and he treated us good that I went back three months later and bought another. Sorry Patriot, I cant deal with bad service and rude managers. If you go a buy a vehicle from Wyatt Johnson in Clarksville ask for John Horton and tell him I sent you
Great experience buying a new car - divemaster24
I recently purchased a Volt at Don Ledford. Carl made the process enjoyable and went above and beyond (I forgot my garage door opener in my trade in and he brought it to me the next day, saving me a long trip back to the dealership). I highly recommend Don Ledford. Go see Carl if you are looking for a new car!
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
ESTIMATE - Rediron
Freindly clean fast. They were good about explaining what’s good or bad. My only issue is that when there’s work to be done on your vehicles ??. They need to PRINT THE ESTIMATE out by computer ?? NOT A HAND written paper on back of something else. A complete break down of what work.... parts... charges will be done
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Warranty work issues - Denali7
2017 GMC 1500 Sierra Denali Ultimate (GMs flagship truck) took it in for gasoline in oil. Crankcase was heavily contaminated and engine oil highly diluted with gasoline from a leaking HPFP. truck had approx 15,000 miles on it. HPFP was replaced and I asked about any engine damage advised that no engine damage was done? That is flat out wrong, anyone with any mechanical knowledge knows that damage was done to bearing surfaces and piston sleeves when washed with gasoline. It is just hard to determine the extent of the damage. Asked for future oil changes and oil analysis to be done to check for damage. Request was flat out denied.
Next problem I had was a plastic dash trim piece that sticks up above the dash pad on the passenger side and is highly visible when driving. They refused to replace and typed in the following on the service request work order. Dash trim piece "Operating as Designed" Now COME ON MAN what is up with this dealerships service department? If they treat a owner of a new 64k vehicle that way I cannot imagine how badly they abuse a used car owner here. Anyway that is the reason that I am here today. Just ran into a brick wall with no resolution in site. Buyer Beware
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
HIGHLY DISAPPOINTED - JUDAHSLION
HIGHLY DISAPPOINTED!! I had reached out to this dealership via cargurus.com. I had spoke to a keith gatewood; told him my circumstances told him i would have a down payment for a 2007 yukon which was 14,000 and some change. Went to the dealership that saturday. He wasnt available. Keith said JOSE would take care of me. We sat down discussed the financing. Filled out the application. Jose stated all that was missing was the money. I told him i would have the money. We texted through out the week he was checking if i had the money. I told him i would have it. Texted him today with the money. Went to the dealership.THIS GUY CAME OUT TO GREET US. I ASKED WHERE JOSE WAS HE SAID HE WASNT IN. I SAID IM LOOKING FOR THE 2006 YUKON. HE SAID IT WAS SOLD. I SAIS BUT WE DID THE PAPERWORK. " WE DONT HOLD CARS, IF YOU HAD A CAR LOT WOULD YOU HOLD IT?" WAS HIS RESPONSE. I WARN YOU TO NEVER DO BUSINESS WITH THIS CAR LOT. THE BRAG ABOUT BEING A GREAT DEALERSHIP I WAS SHOWN OTHERWISE. MY RESPONSE WAS YES IF THE PAPERWORK WAS DONE I WOULD THATS NOT HOW YOU DO BUSINESS. KEITH GATEWOOD & JOSE ARE GRIMEY AND ARE NOT MEN OF THEIR WORD. I WOULD NEVER RECOMMEND THEM TO ANYONE. IN FACT EVERY CHANCE I GET I WILL ALWAYS SAY TO NEVER DO BUSINESS WITH THIS DEALERSHIP
Poor Communication / Poor Service / Poor Customer Care - Unhappy Customer
TO SOMEONE EMPOWERED TO CREATE CHANGE (You - the consumer):
I had a poor experience with this dealership in May of 2016. Our 2008 Buick Lucerne had a dead battery, and the service department replaced the battery. When I picked the car up and got home, I checked the work. The battery compartment is under the rear seat – when I inspected, the entire area under the seat was dirty and littered with debris. More importantly, the battery terminals were severely corroded and I questioned whether or not we actually received a new battery at all. When I returned the car, Paul Baggett (Service Manager) observed the work with me and told me that the battery was new, but the terminals had not been cleaned prior to installation of the new battery (or the area simply vacuumed of debris). He agreed that the terminals should have been cleaned. While Paul offered to fix the problem, this level of quality was quite unacceptable to me. Did no one check this work prior to returning to the customer? Is it not good practice to clean battery terminals in general…let alone when a customer pays for a new battery? Is this an extra service, or just simply quality service? Based on this experience, I did not return to the service shop until just recently.
SAME 2008 Buick Lucerne…vehicle began to overheat on the Freeway. We had it towed to this dealership out of convenience (though I had some reservations). Tracy Davis (Service Advisor) met me at the service garage and took possession from the wrecker. Tracy called me later that day to inform me that the vehicle needed a new water pump and motor mount (estimate of about $1000 labor and parts). I approved the work. This was on a Friday afternoon. Tracy informed me the work should be completed by Saturday close of business. I called Saturday around 2:30 PM for an update and was told that the Service Department was closed until Monday morning. I was quite upset, as this was a surprise to me. After multiple pleading attempts for someone to let me know what was going on with my vehicle, I was transferred to a Sales Manager (Steven – Cell Phone # 268-0942). He was quite rude and told me he had no information about my vehicle. He stated, “I’ll do some research and call you back. Just so you know, I’m not the kind of guy that says he’s going to call you back and doesn’t call you back.” He never called me back…and I doubt he even looked into the matter (Based on that interaction alone, I will NEVER purchase any vehicle from this dealership, and advise anyone who will listen to do the same. My mother has driven a Buick for years, purchased her last Buick from this dealership, but will go to the competition for her next car.) When we picked up the vehicle on Monday, the price was higher than quoted due to a coolant flush that I did not authorize (in fact, the invoice states that it was an added operation by Tracy Davis – I never authorized that). There were some good neighbors at the dealership at the time, so I did not want to cause a scene at the cashier counter (figured I would fill out the survey that I knew would come).
Problems with this issue:
1. Tracy Davis never called me on Saturday to let me know the vehicle would not be ready. If this were known, I would have rented a vehicle or inquired about a loaner.
2. Extra work was done on the vehicle not authorized by me.
3. Steven (Sales Manager) outright lied to me.
But wait, there’s more:
One day later, this vehicle overheated again. After $1300 and a poor experience, the problem was not fixed. I called and spoke with Paul Baggett (still there apparently, and still having problems with quality service care). He set up a towing service. This towing service took half the day to deliver the vehicle to the dealership (maybe not the dealer’s fault, but I had to continue calling to receive updates on this). Once the car arrived at the dealership, it was discovered that the coolant elbow on the intake manifold needed replacing – apparently something that should have been done with the original repair. Missed work due to this and we were without a vehicle for another two days. When we picked up the vehicle on Wednesday, there was no attempt to apologize for this horrendous experience – simply the invoice, the keys, and a handshake.
Problems with this issue:
1. Not having automotive experience, it makes me question whether I needed all the work done originally. Was the problem simple all along, and I was fleeced for extra repairs?
2. If the problem was related to the original repair, why wasn’t it done correctly the first time? Do you realize what a severe inconvenience it is to go through this twice in one week – especially after spending such a great deal of money? Where is the quality control?
3. Where is the customer communication? Why did I have to call the dealership to receive an update EVERY TIME?
Overall, it seems there are some significant opportunities for improvement at this dealership (Service and Sales) as it relates to the customer experience. As stated above, I cannot in good conscience patronize this business ever again…would you?
Loss of a 7 time customer! - UnhappyInCollierville
Bought a 2015 Chevrolet Silverado at the end of May 2018. The truck looked almost new but it had not been checked out. I have had it 3 weeks and the air condition compressor has gone out and the want over 1500.00 to fix it and told me not to drive it because it locked up. I asked them if they had a vehicle to help me out and they told me to get an UBER! I have bought 7 vehicles from them and this is the last! There customer service is horrible and the General manager Jeff Jackson has the personality of a tree.
Horrible service! PURCHASED a used truck through their... - Godairae
Horrible service! PURCHASED a used truck through their online stock, flew from Oregon to Tennessee to pick it up, upon arrival was told truck was sold to someone else and they no longer had it available! We had receipt from salesman, had given credit card to hold deposit and everything! Spoke with owner, JJ Arnold, who didn't seem to care much and was very rude- he promised would send check for reimbursement of our travel expenses but after many attempts to contact him he never followed through- he was flat out lying to our faces to get us out of his building knowing we would be going back to Oregon and wouldn't be able to bother him.... The most horrible customer service experience we ever had-
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