Best Vehicle Purchase Experience Ever - AwmDlhm1
Our sales reps were Skyler and Moody. They are new and did an excellent job. Barry, the General Sales Manager met us at the door and asked us if we were well taken care of. We met most everyone working there. Barry made us a straight forward deal without a hassle. The Business Manager, James, explained the paprwork efficienctly. We purchased the SUV smoothly and quickly without a hitch. Thank all of you very much.
Top Reviewed Specialists At This Dealership
Ford & GM Specialist
Amazing - Samantha
I had went to a couple different dealerships but this one beat them all. Everyone was so nice and easy to talk to. Darren Perry answered any questions I had and looked at every vexhile I wanted to. He was great and made the car buying experience very easy.
Sales and Leasing Consultant
Sales & Leasing
New car purchase - JOYCE JOHNS
Was looking for 2018 Chevy Traverse and they did not have the one I wanted,but Melody and staff were able to find the one I wanted.
Three times a Charm... - Janis Hess
James makes sure his customers are satisfied with their purchase. No pressure, only satisfaction guaranteed. I have purchased 3 vehicles from the dealership. He made every purchase a great experience... Great person,great friend, and great salesman!!
Great service - Ralphproctor3
I had great service while I was there. The salesman Tim was great. He answered all my questions I had about my truck and was very friendly and helpful when I was picking up my truck today.
A wonderful Unforgettable experience! - Barry Robertson$
We had a wonderful experience at Darryle Waltrip in Franklin ten. The sell person gave a wonderful car buying experience! It was great! I put it on Facebook!
New Sales Manager
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
A wonderful experience - Illinois
Brandon was a pleasure to work with. Talked with him numerous times over the phone before making the 18 hour trip to purchase the car. The car was exactly as he described it. We are very happy with the car and would highly recommend Jones Ford to anyone looking to buy a car. The dealership was clean and the staff was extremely friendly. Samantha explained all the finance information very thoroughly.
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
Great experience - Lorraine Barry
Went for a recall notification. Everyone was very helpful and friendly. I was offered other services and actually had some other things done because the price was reasonable and they took care of it right away. One thing I appreciated is they weren't pushy. Will definitely use the service department again.
Great truck buying experience!! - Tom from Pa.
Bought my new GMC from Dana over the phone/on line.Between Dana and her G.Mgr Roy they made the out of state purchase simple.They were even kind enough to have me picked up at the airport.The truck was exactly as I anticipated with all additional items added that I requested.I would recommend this dealer highly!! Fly in to Nashville buy a new truck spend a night on the town and drive home. PERFECT!!
Dec 2017 Oil Change - Crleamon
I usually interact with Mr Stinnett and he is always great. He helps make the experience pleasant I would definitely recommend this dealership for the service department
Love my new Acadia Denali! - P. Morrow
Bridget Sanders and the team at Integrity Automotive did a fabulous job working to find and secure the vehicle I wanted. Bridget was informed, conveyed information with ease, and was a delightful and refreshing personality. Her experience and thoroughness was evident in every step of the process.
Best car buying experience I have ever had! - Nicmcpg
I will be buying all of my cars from this dealership from now on. Worth the extra drive to buy from this family owned dealership. No pressure, easy process, quick, and extrenelt knowledgeable staff who have been there for many years. They were so thorough in explaining everything on my new car, I will be taking it there to be serviced even though there are many closer options. A completely different experience there than from any of the other six dealerships we visited when shopping for the car we ultimately bought here!
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
MITCHELL IS AWESOME! - Mmoss
I needed major repair work and GMC Mendenhall was the only certified dealer that was able to resolve my issues efficiently! Mitchell was my service advisor and he was extremely pleasant! He made it his duty to call me and give me every update about my repairs. I never was worried knowing Mitchell was taking care of everything for me. I had to make several visits to this location due to the magnitude of repairs but he was always so helpful and it's really inspiring knowing there are people who sincerely care about your issues rather than wanting to make a "quick buck". Everyone was great and if I have any issues or routine maintenance I'll never hesitate to visit this location.
SO VERY PLEASED - Snowman and Snowlady
We recently purchased our 2017 GMC truck at Wyatt Johnson. This is our second vehicle that we purchased from the dealership. When we bought our first vehicle with them Bob Lopez was our salesman. Bob was exceptionally patient, polite, honest and helpful. He was terrific! So much so when we purchsed our second vehicle it was a no brainer! We discussed one salesperson and that was Bob Lopez. We are so pleased and excited about our new truck😊 Will definitely recommend Bob to our family and friends👍🏻
Tom and Pam Snow
OUr New Envision - Magnus
We stopped to check on having work done on our 2012 Enclave, Decided to look at new Buicks.
Bentley was having an awesome sale on 2017 Envision. MIchelle took care of our purchase, She got all the paper work, etc done and stayed after closing to delivery our new Black Envision.. Great experience with Howard Bentley Fayetteville, tn
Great experience buying a new car - divemaster24
I recently purchased a Volt at Don Ledford. Carl made the process enjoyable and went above and beyond (I forgot my garage door opener in my trade in and he brought it to me the next day, saving me a long trip back to the dealership). I highly recommend Don Ledford. Go see Carl if you are looking for a new car!
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
ESTIMATE - Rediron
Freindly clean fast. They were good about explaining what’s good or bad. My only issue is that when there’s work to be done on your vehicles ??. They need to PRINT THE ESTIMATE out by computer ?? NOT A HAND written paper on back of something else. A complete break down of what work.... parts... charges will be done
Poor purchasing experience *attempted purchase* - Anonymous
Wow, Beaman really found a way to lose a customer for life!
I visited the downtown GMC dealership Thursday afternoon. We got to a best price offering after a few hours at the dealership and I told the sales associate I would like to sleep on it. He asked when would be a good time to connect the following day to determine if we were going to move forward. I informed him early afternoon would be best.
Overnight the sales team chose to discount the vehicle enough to get a deal made the following day. I chose to reach out to the sales associate to let him know I noticed the price discount on the website and believed with the new discounted price we would be able to close the deal that day. The sales associate ran the numbers we discussed by the finance team and called back saying we have a deal.
The sales associate and I made arrangements to meet at the dealership at a specific time in the afternoon. Shortly after the call, the sales associate called me back and asked how soon I could be at the dealership. He indicated there was another sales associate who wanted to show the vehicle to another customer. I informed the sales associate I would head to the dealership immediately. Before I made it out of my office parking lot the sales associate called again expressing the urgency in getting to the dealership. I informed the sales associate I was already in the car and on the way (it had been less than 5 minutes since the original request to get to the dealership was posed by the sales associate). I explained to the sales associate I was coming from Brentwood and would be there as soon as possible.
I ran into traffic on I-65 N due to a traffic accident requiring TNDOT to shut down north bound lanes of I-65. I followed an alternate route thru surface streets to attempt to get to the dealership faster.
Once I arrived, the sales associate quickly jogged to the finance office and asked me to complete prequalification forms he had already prepared. As I was finishing my signature on the prequalification form, the sales associate came into the finance office and informed me the other customer was already in financing and we could not complete the transaction.
The sales associate indicated the other customer was working with the top sales associate and my sales associate could not "cut" him. This leads me to believe there must be some type of protocol or process Beaman may have been able to utilize to ensure both customer parties felt valued by the dealership. I expected to get a sales pitch from the sales manager or someone explaining options (if any) they were willing to explore to ensure my overall satisfaction was not irreparably damaged. I received no such offer or even acknowledgement that the Beaman team was disappointed we could not work out a solution.
I was shocked by the lack of professionalism from all Beaman parties and had much higher expectations. Regardless myself nor anyone of my family members will conduct business with the Beaman family or their subsidiaries.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Untrustworthy - Twin
My friend had an untrustworthy experience with this company. Once you break trust, what do you have left? My friend, who is not on fb, did an online inquiry about a vehicle. He was contacted the next day and informed that because he did an online inquiry, if he came and financed a vehicle that day, he was to receive $250. After going through the process of financing a vehicle that night, he was getting the run around. He kept getting deferred to other people. He is a month out from financing the vehicle and still hasn't gotten it. My friend believes this is bad and false advertisement. BE CAREFUL DEALING WITH THESE PEOPLE. THEY MAKE FALSE PROMISES AT SUNRISE WOLFCHASE. Ryan, the head man there, was very unprofessional and rude. This is bad business.
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
HIGHLY DISAPPOINTED - JUDAHSLION
HIGHLY DISAPPOINTED!! I had reached out to this dealership via cargurus.com. I had spoke to a keith gatewood; told him my circumstances told him i would have a down payment for a 2007 yukon which was 14,000 and some change. Went to the dealership that saturday. He wasnt available. Keith said JOSE would take care of me. We sat down discussed the financing. Filled out the application. Jose stated all that was missing was the money. I told him i would have the money. We texted through out the week he was checking if i had the money. I told him i would have it. Texted him today with the money. Went to the dealership.THIS GUY CAME OUT TO GREET US. I ASKED WHERE JOSE WAS HE SAID HE WASNT IN. I SAID IM LOOKING FOR THE 2006 YUKON. HE SAID IT WAS SOLD. I SAIS BUT WE DID THE PAPERWORK. " WE DONT HOLD CARS, IF YOU HAD A CAR LOT WOULD YOU HOLD IT?" WAS HIS RESPONSE. I WARN YOU TO NEVER DO BUSINESS WITH THIS CAR LOT. THE BRAG ABOUT BEING A GREAT DEALERSHIP I WAS SHOWN OTHERWISE. MY RESPONSE WAS YES IF THE PAPERWORK WAS DONE I WOULD THATS NOT HOW YOU DO BUSINESS. KEITH GATEWOOD & JOSE ARE GRIMEY AND ARE NOT MEN OF THEIR WORD. I WOULD NEVER RECOMMEND THEM TO ANYONE. IN FACT EVERY CHANCE I GET I WILL ALWAYS SAY TO NEVER DO BUSINESS WITH THIS DEALERSHIP
2016 NEW YUKON SERVICE DEPT UNBELIEVABLE - Disappointed
My experience only, all of my problems are factual and documented, this is not to say maybe someone there is a genuine, honest, and truly cares about doing the right thing. In saying that 99% of the employees could care less. Purchased a 2016 Yukon SLT, this year, problem started the day I bought it. There's too many issues this car has to write on here, it's been in service probably 12 times-same problems from my first service visit-a week after I purchased it, those problems have not be resolved, and simply can't be, GMC messed up on these 2016's-and it tough luck for the ones who have them. I just want people to know be every careful buying a vehicle at GMC COLLIERVILLE. Read every review, ask a million questions, and don't always believe them. We paid cash (certainly enough for one of their employees salary this year) for this vehicle and it's has been the biggest mistake of my life. CRAZY PART- GMC is completely aware due to the thousands of the same exact complaints I have. They have admitted these Yukons have a lot to be corrected, and will not replace/fix them to the extreme amount of money that it would cost and the negative publicity. I am not able to have my personal mechanic fix them b/c it voids my warranty. I will never purchase a vechile from them again.
Horrible service! PURCHASED a used truck through their... - Godairae
Horrible service! PURCHASED a used truck through their online stock, flew from Oregon to Tennessee to pick it up, upon arrival was told truck was sold to someone else and they no longer had it available! We had receipt from salesman, had given credit card to hold deposit and everything! Spoke with owner, JJ Arnold, who didn't seem to care much and was very rude- he promised would send check for reimbursement of our travel expenses but after many attempts to contact him he never followed through- he was flat out lying to our faces to get us out of his building knowing we would be going back to Oregon and wouldn't be able to bother him.... The most horrible customer service experience we ever had-
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