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Everyone was very nice and super efficient. Dakota Rodick... - kellymichelle917
Everyone was very nice and super efficient. Dakota Rodick was great to work with and I would highly recommend him to others!
Top Reviewed Specialists At This Dealership
Brandon made the whole car buying experience so easy. He... - Sue S.
Brandon made the whole car buying experience so easy. He knew what I wanted and worked to find the perfect vehicle for me. There wasn’t a question he could not answer and was very professional. I especially have to brag on the kids area at the dealership. My son had so much fun and that alone made the process easier. My finance officer Mike was friendly and explained everything very well and I truly have to say this was the easiest car buying experience I have ever had. I highly recommend Wilson County Motors for your next vehicle snd definitely ask for Brandon.
It was an overall easy and wonderful experience. Couldn't... - natdholden
It was an overall easy and wonderful experience. Couldn't have been a more easy and seamless transaction. Dwight Jackson is one of the most respectable salesman and easy to deal with.
Integrity ha serviced my vehicle since I purchased new 3... - terry.johnson98
Integrity ha serviced my vehicle since I purchased new 3 1/2 years ago. Excellent service every time I have visited the dealership. Plus a free vehicle wash with service. Integrity keeps me appraised of up coming service due. Great customer service.
They were great when we had an issue with our new... - Dakotadodson_42
They were great when we had an issue with our new vehicle. Took care of it free of charge.. got it fixed the same day we had the problem and got us out fast.
I had an appointment with a salesman (Chris) to put a... - Wudbuchr
I had an appointment with a salesman (Chris) to put a deposit on a 2021 GMC Sierra Denali in transit. When I arrived at the dealership (about 1:15) I walked into the showroom and there was no receptionist, so I went to the information displays, passing several sales cubicles where salesmen were sitting chatting. Several people looked my way but no one said anything - they just kept talking among themselves. I continued to walk across the showroom so I went to the parts/waiting room area still not greeted by any employee, so I visited their service area still unapproached. Somewhat disappointed, I walked both their new and used car lots alone. I returned to the showroom \, used their facilities and left the dealership. On my way home I dropped by Serra Chevrolet in Jackson to have an issue with my 2018 Canyon looked at. The Service Manager came out and assessed my problem stating that it needed to be researched further and made an appointment himself for early next month. Since I was in the dealership I decided to go order the new vehicle I had gone to Hatcher for in the first place. Jonathan Ulderich (aka Bow Tie)_The sales Representative greeted me right away and I Inquired about a Denali. As I described what I wanted he said I think I have that very vehicle on the back lot. He drove it up to the front I was smitten, I had to have that truck. The negotiation for the Denali was very amicable, no pressure involved. I actually got more than I paid for the truck several years earlier. The entire negotiation was a Breeze. If you are in the market for a vehicle in the West Tennessee area, don't waste your time at Hatcher, go to Serra Chevrolet in Jackson, where Courtesy and Service are the bedrock of their organization. Incidentally, Donnie Hatcher missed a $70,000 sale because they were more interested in chatting amongst themselves than serving a customer who was "in the market".
We once again had a wonderful experience at Wyatt... - CDHolloway
We once again had a wonderful experience at Wyatt Johnson. Nick Manzella is one of the best. He is always willing to work to find us what we need. We will be back. We love our truck. Lindsey Perales in finance even remembered us from our last purchase 4 yrs ago. They are the best.
I thought I had the gmc van of My dreams Stuart the... - ronald
I thought I had the gmc van of My dreams Stuart the salesman sold our van right from under us! I couldn't believe he did that to us No one has reached out to us about this salesman! It's sad! Very very bad experience😪
I have purchased 3 automobiles from Rusty Wallace, and... - EHopkins
I have purchased 3 automobiles from Rusty Wallace, and several members of my family have purchase from there over the years as well.
On my 3rd (and what will be my last purchase from this dealer) I still can not account for $1000 on the "out the door" price verbally given to me verses the actual price I paid on the sales invoice.
Only 10 days after the dealership got their check, the AC compressor went out. I understand that I purchased a used car, and was not looking for a free repair, but they wouldn't even return my call to talk about what had happened. I left several messages, and even ask their service department (who charged me $150 just to tell me it was the AC compressor) to have the sales manager to please call me.
My SUV also ended up having issues with the headlights (wiring) which the mechanic that repaired them said should have been noticed by the dealer during an inspection.
The salesperson told me that the car had "brand new brakes" but I ended up replacing all of them.
I was also told the front axels were replaced when I purchased this SUV. Found out later from my mechani that was was ANOTHER lie told to me by the unprofessional sales manager at Rusty Wallace!! I have spent thousands in repairs on this lemon!
When I finally heard from the sales manager who called to talk to me rudely because I left him a bad review, he laughed at me when I told him all the troubles with my car and how I'd had no service after the sale. He told me "that's what you get when you buy a car that old" Nice attitude!
My 3rd purchase from this dealer will be my last purchase here!
We bought a Cadillac three months from Dwayne. Upon... - CP.L
We bought a Cadillac three months from Dwayne. Upon being my car in for service they were unable to find a part to rotate my tires. Service dept was far from stellar. Spoke with Dwayne, who placed blame that “we drove off the lot” with the car or perhaps we threw the item away. Believe me when I say no one has removed any items from the car. We addressed our concerns. As I spoke TJ turn his back on me as I was speaking to him. I am shocked and appalled. Will never do business again with a crooked business.
No vac and no windshield clean was disappointing. Seems... - swooperbob
No vac and no windshield clean was disappointing. Seems that should be part of customer service.
This is the 3 vehicle I have bought from there .Great... - Fvarro28
This is the 3 vehicle I have bought from there .Great place to go I have always been treated great . Great service department to Erin & John are the best
Vince provided excellent service and the service was... - brwitt
Vince provided excellent service and the service was completed quickly. The waiting facility is excellent--I just look forward to the return of donuts and coffee.
The salesperson Drill was outstanding. Make sure he... - Jacksons6
The salesperson Drill was outstanding. Make sure he remains a part of your team. The entire process was handled very professionally. Thanks for great service
Service was fast and good. The issue with my car seem to... - Kayjay
Service was fast and good. The issue with my car seem to be fixed and even had a few other things done due to price.
Went with my daughter to purchase her a new car. I don't... - RBaker
Went with my daughter to purchase her a new car. I don't like to be pushed and dealing with Andy Tucker, I had no issues. He understood what we wanted and how to approach us. I understand I can be a hard sell but with his patience, he made the deal and we left with a new car.
This place is run by clowns. Took my vehicle to trade in,... - TJ
This place is run by clowns. Took my vehicle to trade in, vehicle was under three years old, has everything you could want on a car and they tried to give me eight thousand under KBB trade in value. Used cars and trucks cost more than new and these clowns are still trying to steal peoples cars. So needless to say Alvin lost a sale and I bought a beautiful 6.2 Silverado Trail Boss at Freeland Chevrolet… Thanks for being clowns my new truck is so much nicer than anything on your lot.
Made an appointment for 7:45 am. At 9:15 am was told car... - Randall
Made an appointment for 7:45 am. At 9:15 am was told car was for service. It was not. Requested car left no service.
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
GMC Canyon - AMDykes77
Overall, great experience at Courtesy. They had several options of Chevy Colorado and GMC Canyon models. I was able to easily test drive different trucks and ask questions about the trim levels. I purchased a 2019 GMC Canyon All Terrain, which I am very happy with. When I arrived to finalize the deal, my truck was parked out front, waiting and was in immaculate condition. Closing process was reasonably quick and hassle free.
Stay away!! Lies is the reason. I went to buy a truck... - joseph.quinn77
Stay away!! Lies is the reason. I went to buy a truck here and the sales person pulled a bait and switch. They told us the price was mid 20s and when we got to the paper work the price jumped to 32,000. I told them my income and they doubled it on paper. They where going to set us up for failure!!!
Great experience buying a new car - divemaster24
I recently purchased a Volt at Don Ledford. Carl made the process enjoyable and went above and beyond (I forgot my garage door opener in my trade in and he brought it to me the next day, saving me a long trip back to the dealership). I highly recommend Don Ledford. Go see Carl if you are looking for a new car!
Horrible service! PURCHASED a used truck through their... - Godairae
Horrible service! PURCHASED a used truck through their online stock, flew from Oregon to Tennessee to pick it up, upon arrival was told truck was sold to someone else and they no longer had it available! We had receipt from salesman, had given credit card to hold deposit and everything! Spoke with owner, JJ Arnold, who didn't seem to care much and was very rude- he promised would send check for reimbursement of our travel expenses but after many attempts to contact him he never followed through- he was flat out lying to our faces to get us out of his building knowing we would be going back to Oregon and wouldn't be able to bother him.... The most horrible customer service experience we ever had-
Bought a truck from them in August of 2011. It was... - Llighari
Bought a truck from them in August of 2011. It was overpriced. Have tried to resolve issues with them and they won't return phone calls. This has been going on for several weeks now. They also promised an incentive and have not delivered on it either. I have gone in person and Daniel Dooley, Sales Manager won't come out of his office to talk to us. Each time I went a new salesman told us they'd work on it. Then when I called back, no one would respond or take my calls. They are thieves. BEWARE!!
Auto body manger useless doesn't care about customer... - kbishop262
Auto body manger useless doesn't care about customer complaints didn't even want to look at my truck even though gm told me to Go there with my complaint
Newton Chevrolet Buick GMC
General Sales Manager