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Kevin Harris is a wonderful salesman and really made us a... - Trishasnyder
Kevin Harris is a wonderful salesman and really made us a great deal on this Ford truck. We had been looking (just kicking tires) all day and called Kevin about a truck he pointed out to us. We drove to Shelbeville and took a look. It was PERFECT! It was exactly what we needed and the price was better than anything we’d seen all day! Thank you to Dominick and the management team as well for the fast easy process! That “laptop” Dominick has on his desk is IMPRESSIVE and truly made the whole thing fast and pain free. Kevin went out of his way for us and we could t appreciate it more. Thank you to all invoked! We will be recommending the dealership and Kevin anytime we know someone who’s looking. A truly refreshing experience! Thank you!
Top Reviewed Specialists At This Dealership
Dante was awesome! A true pleasure to work with and... - Dirk
Dante was awesome! A true pleasure to work with and advocate in overcoming some of GMC’s goofiness with the GMC app, Onstar, and SiriusXM.
Automotive Market Professional, Sales/Leasing Consultant
New Sales Manager
It was great doing business at Stan McNabb. Mike and Paul... - Lucascade101210
It was great doing business at Stan McNabb. Mike and Paul were fantastic to work with!!! Would recommend driving to Tullahoma to anyone looking for a car!!
Sales & Leasing
Sales and Leasing Consultant
Great dealership in which do business. They did not have... - clemmonsr
Great dealership in which do business. They did not have the exact vehicle I was looking for, but found one very quickly. Brandon did a fantastic job assisting me through the purchasing process. I would purchase again from Wilson County Motors.
Denarius ws genuine, honest and patient. He helped us... - stevenhage
Denarius ws genuine, honest and patient. He helped us find the right vehicle for our family. I highly recommend Denarius Toliver when purchasing a vehicle.
Service with a smile.It made me feel better when I heard... - Susan
Service with a smile.
It made me feel better when I heard Dewayne's voice telling me they would get to my truck asap.
I've never had a relationship with a Dealership before this.
Dewayne is always professional and polite.
David Russell is a great all around person, honest,... - Angelan8777
David Russell is a great all around person, honest, trustworthy, polite! Won’t steer you wrong, go see him! Very knowledgeable on all aspects of vehicles!
Matthew Thank you for your service, your help and... - alonsoyurisan2014
Matthew Thank you for your service, your help and dedication in my problem.I went for 3 recall and it turned out that my transmission was broken. thanks to matt's good job i am already with my car
Everything about dealing with this firm and Mr. James... - Marlinlm
Everything about dealing with this firm and Mr. James Mckinney was both enjoyable and professional. I started my search for a new truck at Consumer Report’s website. After defining my needs and narrowing my choice to either a new F150 or Sierra 1500 CR sent my information to a number of local dealers who then contacted me with pictures of specific trucks that met my requirements and quoted prices. Hatcher was the fourth dealership I visited. All three of the prior dealership had some version of the old bate and switch. The truck was sold, the price was only good for a credit purchase through the dealership. When I got to Hatcher they had the exact truck I needed at exactly the price they quoted. In fact, they lower their price by $1,000 and gave me more for my old truck than either Carfax or Consumer Reports said a fair trade-in value should have been. Mr Mckinney was extremely helpful and very professional I would highly recommend Mr. Mckinney and Hatcher GMC of Brownsville, Tn to anyone looking for a new or used car or truck.
Service girl is great. Not very happy with mechanics.... - jbarnick
Service girl is great. Not very happy with mechanics. Have to bring it back for a third time within 3 weeks. Truck was running fine until I brought it in for 65,000 mile maintenance. Since then, brought it back bc transmission light was on and alert from On Star. Today, less than a week later, transmission light is back in.
Excellent!!! - cwbyjock
By far the easiest and most pleasant Truck buying experience I have ever had. Cole Garner was beyond what I have ever experienced in a sales person.He was very knowledgeable ,actually had the truck brought over from another location so I could test drive it. Customer experience of everyone at the 1106 E. Carroll St, Tullahoma location was excellent. If you are in the market for a new vehicle , I definitely recommend Cole Garner and Russell Barrett .
Clean, adhered to the Covid regulations. very... - twilkes1231
Clean, adhered to the Covid regulations. very professional, great customer service. Sunrise Covington Pike. Dominik is a great manger!!!!!! Brett and Traci Lee are awesome!!!!!!
GMC Canyon - AMDykes77
Overall, great experience at Courtesy. They had several options of Chevy Colorado and GMC Canyon models. I was able to easily test drive different trucks and ask questions about the trim levels. I purchased a 2019 GMC Canyon All Terrain, which I am very happy with. When I arrived to finalize the deal, my truck was parked out front, waiting and was in immaculate condition. Closing process was reasonably quick and hassle free.
Collision center is horrible - Slenon123
It took a month for me to get my car back and I was given several different dates. No alignment, window tint chipping and awful detail job
Bought a GMC Yukon XL from ya'll back in 2004. I had it... - Karen
Bought a GMC Yukon XL from ya'll back in 2004. I had it for 16 yrs. Loved it! Recently bought a 2017 Yukon. It's in great shape & I wanted to make sure it stays that way. Service department did a good job & I plan to return. Thanks!
The entire team was phenomenal! Heather rocks and forgive... - ykbuchanan
The entire team was phenomenal! Heather rocks and forgive me for not remembering the gentleman’s name in the first office (Young African American with glasses), he ran out to greet me! Super friendly
we enjoyed our salesman Riyad Rammal. he walked us... - msjanice8904
we enjoyed our salesman Riyad Rammal.
he walked us through every step. he was very nice and very professional . I would recommend others to him.
I have been doing business with them for 17 years. We... - Bobbylow264
I have been doing business with them for 17 years. We have have 4 vehicles in our family and will go nowhere else for sales or service. It’s the people that work here that makes the difference. Jason, David and Todd in sales are great. Kevin the service manager takes care of all our needs.
Body shop repaired my vehicle took 10 days longer than it... - John
Body shop repaired my vehicle took 10 days longer than it should have, returned to me with more issues than it had before the accident, dealt with Debbie and had the absolute worst experience of my life with her as she has little to no knowledge of auto body and told me she didn’t! I asked her why she was in the body shop and was told she had no choice that she was a service advisor and was. Forced to work in the body shop or lose her job, so I asked for a manager and was introduced to Shannon Patrick and let me tell you she made Debbie not look so bad, Shannon was extremely rude and had very little knowledge of auto body repair, trust me I retired from body work after 20+ years so I know my stuff, I wouldn’t recommend this shop to my worst enemy!!!
I bought a Buick there, didn't receive key fob's, called... - Unhappy
I bought a Buick there, didn't receive key fob's, called today got a run around of excuse's.they said salesman who sold me the car had quit, kept saying my car didn't come with Fob's, how do they know? The salesman left, call GMC customer service again received run around from sales
Manager to customer service, but he wanted to sell me a key fob at a discounted price, said I had waited to long to call???? Really? Didn't know.i had a time limit, how do I know my car had no key Fob's, how do I know it wasn't programed to another Buick?.or salesman threw them in the garbage? Buy they can say anything they want, why should u have to buy key Fob's from him, that's a great way to make more money then charge the customer to program them. Don't deal with these crook's
Made an appointment for 7:45 am. At 9:15 am was told car... - Randall
Made an appointment for 7:45 am. At 9:15 am was told car was for service. It was not. Requested car left no service.
On Saturday 8-15-20, I brought my truck in because of... - Pierre
On Saturday 8-15-20, I brought my truck in because of code P0112.
It’s basically a sensor or wiring issue.
I was referred to the dealer by my mechanic shop.
They stated the issue was electrical related.
I also informed the service advisor that the previous shop already replaced the Air temperature sensor.
I ask the service advisor what the diagnostic fee would be for the electrical problem. I’m just getting price quotes at this time. He stated that it would be $85. I told him I just left another shop and they wanted $200. The service advisor replied “that’s a lot… we will take care of you.”
I waited about 4.5hrs. The service advisor returned and stated they were understaffed and I needed to return next week. We only have 1 tech right now and we should have six on Monday. The tech needs more time to figure out the issue. I told him you guys already had the vehicle for 4hrs. And will I be charged again. The service advisor stated: You already paid … we will eat the cost if it takes more time. They will work out the details.” I told him I could return next Tuesday.
On Tuesday 8-18-20, I returned to have the electrical issue fixed.
I was informed by the manager (Caleb) that I would have to pay another diagnostic fee ($170). I told him that this was not fair. You guys already had the vehicle for 4hrs on Saturday and I was promised that I would not have to pay again.
On Saturday, I was told the diagnostic fee was $85 by a service advisor. I also informed the service advisor that it was an electrical issue. He did not tell me there was an extra diagnostic charge ($170).
I’m disappointed that I did not get the real price up front.
The dealership staff need to give customers the full options upfront.
This was a case of false advertisement or miscommunication among staff members. Not sure which one. They may have new people.
I have been going to this dealership for over 5 years and I have not had any problems. I wanted to get my truck fixed here but, I can’t trust the communication. They did not stand behind their word or give me a resolution.
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Great experience buying a new car - divemaster24
I recently purchased a Volt at Don Ledford. Carl made the process enjoyable and went above and beyond (I forgot my garage door opener in my trade in and he brought it to me the next day, saving me a long trip back to the dealership). I highly recommend Don Ledford. Go see Carl if you are looking for a new car!
Horrible service! PURCHASED a used truck through their... - Godairae
Horrible service! PURCHASED a used truck through their online stock, flew from Oregon to Tennessee to pick it up, upon arrival was told truck was sold to someone else and they no longer had it available! We had receipt from salesman, had given credit card to hold deposit and everything! Spoke with owner, JJ Arnold, who didn't seem to care much and was very rude- he promised would send check for reimbursement of our travel expenses but after many attempts to contact him he never followed through- he was flat out lying to our faces to get us out of his building knowing we would be going back to Oregon and wouldn't be able to bother him.... The most horrible customer service experience we ever had-
Newton Chevrolet Buick GMC
Darrell Waltrip Buick GMC