Great experience. Family friendly oriented environment. - Ssdrummerboy88
My experience was great. I felt I received a great deal on a Ford Escape for my wife. She is in love with her new SUV. Keep up the good work Newton Ford!
Top Reviewed Specialists At This Dealership
Ford & GM Specialist
Everything was explained and I received best service ever. - csg615
The sales person was great and really knowledgeable. She was excellent in the service rendered and was a great help in making my decision. Thanks
Sales and Leasing Consultant
Sales & Leasing Specialist
Good and exceptional - Bouzo1946
I it was a pleasure to do business w
Jacob pearson he represented your
Company with outstanding service
And very friendly he went the extra
Internet Sales Manager
Silverado power - Bernie quest
Josh Edwards was great. We discussed my wants and need and he adjusted. Josh made sure i was comfortable with my purchase and that was important.
Excellence from start to finish - RJD
I submitted an online request for a price after finding the yukon I wanted from DW GMC, and within minutes Teresa contacted me initiating the process. She was a pleasure to work with and after what I would call minimal hassle and back and forth, I drove three hours to complete the deal for my vehicle. Nico made sure I was comfortable in doing so and made sure there were no surprises once I arrived. Anthony completed the paperwork and made sure my new vehicle was in perfect condition, detailed and filled up with gas before I left. All in all, this was an outstanding transaction and I would recommend anyone to take their business to DW GMC!
New Sales Manager
Amazing service!!! - Swalls14
Brandon was so patient with me during my experience that was so new to me. I had so many questions and he was very knowledgeable and succeeded in getting me the best deal possible! I would highly recommend him for any needs that you have!
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
Customer - Robert
I went to don ledford in Cleveland tn to see what was available in used trucks I found what I was looking for and the next thing I knew was that I was driving it home. The have a great staff and prompt service they will do whatever it takes to get you the best deal
The most unprofessional dealership - Yvette226
These dealership is a joke! The most unprofessional people I have ever met. They lie to your face to get you in a car...have you sign documents ..then say you stole the car. We have been harrassed and threatened for no reason by Tyler, Tommy and now some guy by the name of Jarred. We now have a lawyer involved as well as the Attorney General and news media . What they have done to us is basiclly Consumer Fraud! Do not go to Rusty Wallace at all ! Unless you want to be lied to and harassed by their staff.
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
Great truck buying experience!! - Tom from Pa.
Bought my new GMC from Dana over the phone/on line.Between Dana and her G.Mgr Roy they made the out of state purchase simple.They were even kind enough to have me picked up at the airport.The truck was exactly as I anticipated with all additional items added that I requested.I would recommend this dealer highly!! Fly in to Nashville buy a new truck spend a night on the town and drive home. PERFECT!!
Excellent service department - Cowboy
They always get my vehicles in and out of service department in a very timely fashion.Very pleasant and knowledgeable staff to do business with.
Engine Light - Gator
Instead of charging me for a full engine diagnosis as planned, the technician found a loose wire to the sensor and reattached. Reduced my diagnostic fee about in half.
MITCHELL IS AWESOME! - Mmoss
I needed major repair work and GMC Mendenhall was the only certified dealer that was able to resolve my issues efficiently! Mitchell was my service advisor and he was extremely pleasant! He made it his duty to call me and give me every update about my repairs. I never was worried knowing Mitchell was taking care of everything for me. I had to make several visits to this location due to the magnitude of repairs but he was always so helpful and it's really inspiring knowing there are people who sincerely care about your issues rather than wanting to make a "quick buck". Everyone was great and if I have any issues or routine maintenance I'll never hesitate to visit this location.
Still in the market but wonderful experience! - GerryA
I am currently shopping for a new or used GMC Sierra 2500. I find myself very fortunate to have been working with Leisha Wilhoite at HBB in Fayetteville. I can say without a doubt that my dealings with Leisha exceeded my expectations. In fact it was the best experience I have ever had at any dealership and I have had many. She was extremely polite and accommodating. It is because of Leisha that I will return to HBB for this purchase and any future one.
Bad service after sale - 1415matt
Bought a used truck with 1 key and no key fobs. I was promised, in writing, 2 key fobs in 3-5 days. Called after a week and no fobs, was told they would call when they came in in 3-5 more days. I called back after 10 days and was told they had 1. I said I was promised 2, " 3 days and we'll call you"... 7 days later, I'm still polite, and ask if there's an update. Some kind of manager said I'll call you back in just a min when I figure out what's going on. Never got a call back. Been over a month now and everything in writing is void now... I'm really not worried about the $200 dollars worth of fobs/programming, I'm just very disappointed in the service I received and lack of customer priority after sale. No service for 2 key fobs worth a bad review?
New truck purchase - Sjben
Bought a new truck with the help of Shannon everything went smoothly and in just a couple hours was driving it home.
Thanks Shannon!! I appreciate everything.
Poor body shop workmanship - disapointed
My 2017 Canyon was unfortunately damaged by someone else's negligence. Kirk Automotive was recommended by my insurance carrier and since the truck was purchased from Kirk, it only seemed logical to have their body shop handle the repairs to the two drivers side doors. After their third attempt to make the repairs, they finally got the two doors straight. No more dents or wrinkles. Problem now is the doors no longer match the rest of the truck color. The painter and the body shop foreman both agree the color does not match and the cause is there are too many coats of base and intermediate color on the doors. Well duh, if the doors would have been straightened correctly the first time, maybe the color would match. Now their solution is to repaint the two drivers side fenders in an attempt to "blend" the paint.
Great experience. - Cam1234
Darryl the sales rep was very courteous and professional. Everything from choosing a vehicle to financing was handled professionally, timely, and comfortably. At no time did I feel pressured to make a decision. Would highly recommend this dealership and salesperson. Very satisfied with my purchase and the service I received.
Odometer manipulation and fire before one month - Nope
Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn.
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
Worst dealership - Sg112784
Beaman Buick in Nashville is the worst establishment I’ve ever dealt with. They literally just told me to leave when I was trying to tell the manager how terrible their service is. I hope nobody purchases from them. They will screw you over
Never again! - Laditraveler
Car had oil consumption problem and I had mfg letter. Had to take 3 times to Serra for them to document this issue so mft would reimburse them. 2nd time I bought in, they left oil cap off and didnt see his until my 3rd visit. What a mess. Paperwork said they repaired problem and cleaned engine. It does not look clean to me. Also, they had the vehicle for 6 days. You would think they would have washed it before returning to me. This dealer consistently does not display customer service.
Bought a new 2018 Buick Encore - Dcwheeler
The very best experience I’ve ever had at a car dealership! I’ve bought 7 new cars so I’m an experienced car buyer.
Mark Eaves is the best salesperson! He doesn’t oversell and bug you but he is informative with a wealth of knowledge. He is personable and efficient, we were not “waiting” around.
I will recommend Sunrise Dealership and Mark often!
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
Great experience buying a new car - divemaster24
I recently purchased a Volt at Don Ledford. Carl made the process enjoyable and went above and beyond (I forgot my garage door opener in my trade in and he brought it to me the next day, saving me a long trip back to the dealership). I highly recommend Don Ledford. Go see Carl if you are looking for a new car!
Horrible service! PURCHASED a used truck through their... - Godairae
Horrible service! PURCHASED a used truck through their online stock, flew from Oregon to Tennessee to pick it up, upon arrival was told truck was sold to someone else and they no longer had it available! We had receipt from salesman, had given credit card to hold deposit and everything! Spoke with owner, JJ Arnold, who didn't seem to care much and was very rude- he promised would send check for reimbursement of our travel expenses but after many attempts to contact him he never followed through- he was flat out lying to our faces to get us out of his building knowing we would be going back to Oregon and wouldn't be able to bother him.... The most horrible customer service experience we ever had-
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