I've purchased three vehicles from Beaman GMC—two of them - SamboD
I've purchased three vehicles from Beaman GMC—two of them in the same year—and I've always had an excellent experience with the sales team. I'd genuinely rate them five stars for that side of things.
Unfortunately, I can't extend the same courtesy to the service department, specifically due to one individual: the assistant manager (the only woman in the department). Despite her title suggesting she should be able to assist, she proved entirely unable—or perhaps unwilling—to do so in any meaningful way.
I've been trying since November to schedule the L87 engine recall remedy on my 2022 Yukon XL Denali. Each time I called, I was told a manager needed to call me back to confirm parts availability (the fix involves simply changing to a thicker oil weight and replacing the oil cap—hardly complicated). Yet no one ever followed up. Months passed, my warranty expired in the interim, and only after repeated efforts did they finally reach out—promising a loaner vehicle upon arrival.
Given that I have three young children (all five and under), a loaner isn't a luxury; it's a necessity. Before even booking the appointment, I explicitly told the phone representative that a loaner was non-negotiable. He assured me Tuesday would work to guarantee one, but since I work, we settled on Wednesday. I arrived as agreed, only for this assistant manager to flatly refuse: 'It's not my job, and it's not required.' She suggested I wait three hours in the lounge or—believe it or not—use her personal car (which, as someone with allergies and basic standards, I wouldn't touch, especially knowing it houses cats).
This isn't about entitlement; it's about basic accountability. The dealership dragged their feet for four months on a straightforward recall, let my warranty lapse through inaction, made explicit promises they didn't honor, and then left a loyal, repeat customer (who's spent serious money there) stranded with young kids in tow.
Service—thanks to this one person's handling—gets zero from me. A real manager might want to review how recalls and customer commitments are actually managed here.
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