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I brought my Cadillac DTS for key and programming. I... - Shakib Hashimi
I brought my Cadillac DTS for key and programming. I paid a total of $249 to get the key cut and programmed. They said my key is good, and I paid for it. I paid for a tow truck company to bring the car to me. After spending money in towing for taking the car to the dealership and getting the car back to me, and paid Cadillac for key and programming, Now, when I put the key, the anti-theft turns on, it doesn't click; the key is not working on doors. My mechanic is saying that there is a problem with the key. I tried to speak to Donna Wozniak and attempted to resolve the issue, and she hanged up on me. I called five times today, no answer, and I just left her a message. After spending all that money, time, and effort, I am stranded and waiting on them. I am distraught and did not expect to receive a service from a Cadillac dealership like this. I will not give up until resolved, I will contact BBB, and share my experience on google, yelp, and social media I hope she gets this resolved and does the right thing. I will update my review as I hear back, hopefully.
My wife and I have been using Colonial Auto Center for... - ScottK
My wife and I have been using Colonial Auto Center for years. Always a great experience. Scott Draper in Financing is a big reason why we always come back. Everyone at Colonial is professional and easy to work with. Buying a car can often be painful, but it never has been at Colonial. Thanks again!
I purchased a 2016 Cadillac Escalade ESV with 25k miles... - Escalade71
I purchased a 2016 Cadillac Escalade ESV with 25k miles on it last month in Atlanta. Upon taking ownership of the vehicle, I realized the key fob wasn’t the OEM key fob and would not remote start the vehicle. I went online to a website that sold GM OEM parts and purchased a OEM key fob for $97.31 including taxes/s&h. . I originally scheduled an appointment to have the key fob programmed approx a week after purchasing the vehicle but had to cancel the appointment due to my military duties/schedule. I rescheduled for today March 20 at 10:15 am. I arrived approximately 15 minutes early. After sitting in the waiting room for over 2 hours, one of the service reps came out and explained that I may need to purchase another OEM key fob before they could program it. I asked him didn’t they know that prior to scheduling my appointment? I’m quite sure I’m not the first customer to have a key fob programmed so of course I had to purchase another OEM key fob from the dealer for $158. I told the service rep that would have been nice to know that I needed a second key fob in order to program it to the vehicle and I would have definitely ordered 2 instead of 1 key fob and almost pay twice as much for it at the dealer. I surely hope this is not the customer service that Rick Hendrick Cadillac offers because I will gladly take my service elsewhere. The waiting room had about 10 people or so when I arrived and 4 hours later, it’s only me and a gentleman who just got here. Definitely not a good first impression with me...
I brought my 2016 Cadillac STX in for warranty repairs.... - jpicon1969
I brought my 2016 Cadillac STX in for warranty repairs. Don in the service department went above and beyond to make sure I was treated with respect and dignity. I was given a beautiful loaner car while the repair was being completed and updated consistently regarding the progress and expected completion of the work performed. I picked up my car and everything was perfect. I appreciated everything Don and his technician did for me and especially appreciated the car wash.
We Traded Suburban's with GR Chevy of Stanleytown, VA.... - temple.musser
We Traded Suburban's with GR Chevy of Stanleytown, VA. Super easy to work with. Ask for Troy Lamy for sincere, honest sales.
Bought several used Cadis over the years. Always a good... - Kyle Britt
Bought several used Cadis over the years. Always a good experience with no subterfuge. Mature and knowledgeable sales folks. Service and sales people are on the same page.
PURCHASE OF LEXUS - Hokie
I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal.
While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.
Reynolds really is a gem of a small town family... - IdontwanttodieinaMalloyford
Reynolds really is a gem of a small town family dealership, like they used to be. You can feel the tradition here because they've been around since 1938 so it's 100% authentic. If you could bottle up this experience, dealerships in bigger markets would desperately want to sprinkle this magic all over their showrooms and service departments, but that's impossible. I'm nostalgic because I even bought my first car here as a teenager off the used car lot. Even though it was a VW it's what I could afford at the time! If you live in the Orange area the smartest thing to do is buy a GMC, Chevy, Buick, Cadillac or Subaru. Since you'll get to so conveniently get expert service or do warranty work on it locally without having to drive over 20 miles to surrounding areas for other brands. But even with other makes you can trust their service and body shop or putting tires on your sports car or getting inspections done, it's all painless, friendly and you can trust the techs, the service advisors, the shop manager, the young lady that reminds you of an appointment the next day, the sales team, the family owners who actively work there everyday. Everyone here you can be assured they care about you the customer and your car, suv or truck. Any issues that do rarely arise they will go to unexpected lengths to make it right and you driving away happy in the end. In a small town you're not just another anonymous profit generator or sale. You're part of a community where exceptional businesses that have figured out what it takes to stay successful for over 80 years take pride in their personal customer service provided at a very high standard. Good reputation is everything in a place where everyone knows everybody and Reynolds has a great one in spades.
Wonderful people to work with! Penny and John are... - ginna
Wonderful people to work with! Penny and John are excellent salespeople. They made the buying experience very easy for us.Would recommend them always. Thanks
This review is for the Williamsburg, VA Loyalty Chevrolet... - popsbmj
This review is for the Williamsburg, VA Loyalty Chevrolet Cadillac dealer. Which use to be the Holiday dealership.
The General Manager Justin Hoffman was disrespectful. On 10 April 2021 I was looking for a used car for my daughter. I normally drive by the Williamsburg dealership but this day I decided to give them a chance. I've met with the sale representative Markus and I let him know exactly what I was looking for and my price range we looked at a few vehicle and then Mr. Hoffman came out to talk to me about the 2020 Toyota we looked at it and we decided to purchase the vehicle.
I mentioned scratches on the bumper and Mr. Hoffman said, "I'm not repairing that your getting the vehicle for a good price." We decided to go ahead and continue with the sale. When I asked for the spare key, either the finance manager or the sale representative said it is up in Richmond in someone's desk.
I made it known how important that spare key is to me. They stated they will go up and look for it.
Today 22 April 2021 I was called my Mr. Hoffman and I quote, "we could not get the spare key and we are not getting you a spare key." I responded by saying, I'm disappointed and this is UNSAT by every level. This is the second time you state to me I purchased the vehicle for a deal and it is disrespectful... This is not how a man in the General Managerial position should behave towards a customer.
I'm in the United States Navy, I talk to my Sailors about dealerships and how to avoid getting sucked into dealership who do not want to work with you or treat you unfavorable. The name of the business, "LOYALTY does not reflect Mr. Hoffman's action today.
If I paid $10 or $16,400, continuing to state, "I got a deal for the car" is not a get out a "reason" to provide the best possible service. Now, it I provided this level of service to any of my Sailor's in the U.S. Navy I would not have a job. The bottom line is, I purchased a vehicle from Loyalty and expected professional treatment, especially from the General Manger.
First time this situation has ever happen to me since I've been purchasing vehicles. I've always receive a spare key especially from a 2020 with 6,500 miles.
Pablo Rosado JR
I love my Cadillac but will never buy another one living... - Ohiogirl59
I love my Cadillac but will never buy another one living in the Richmond area because the service department is the worst to make an appointment with. . Finally got an appointment, and was told what was needed to solve the problem. ($1500.00). A week later I'm driving and the noise returns. I was told by the service department to bring it back in for them to take a look at it. ($99.00) I was told " We don't know what's wrong". I have a live message from service department (Donnie Meyers) telling me there's dents under my car indicating I ran over something. Needless to say, I have to get my Lawyer involved to prove to them this type of service is illegal. Bridgette Hooper
SORRY service dept. - mepayne
Three and one half hours for an oil change and state inspection. With an appointment. Unacceptable and uncalled for. Beyond anything I would have imagined. I will NEVER return to this dealership for ANYTHING. If they were giving away FREE cars OR FREE service, I would NOT return.
I was referred there by State Farm after an Accident,... - Pacdawg
I was referred there by State Farm after an
Accident, they took seemed like forever and did a terrible job, painted over dents, installed the hood crooked, didn’t fix front end problems, the truck went into a death wobble when driving down the highway. Stay away from these people
I will not be recommending Joe Bowman. Customer service... - Koehl
I will not be recommending Joe Bowman. Customer service is so poor on so many levels. New purchase on vehicle that needs repaired and taking months to schedule. Being told you will be contacted about other services issues for months and never receiving a phone call back after countless attempts of stopping by and calling to receive answers and then treated poorly.
Horrible excuse for service personell. - tokheim39
My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Horrible potential car buying experience - ecologist633
Avoid at all costs. We tried to purchase a certified 2013 Cadillac XTS from the now Cadillac of Roanoke (new ownership). Completely insulting trade-in and they obviously thought they were dealing with people who were uneducated and could be scammed. Not so. We walked out and will never consider buying another car there. From a car buying standpoint, avoid at all costs.
Excellent - CJVA
I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.