Long Distance Purchasing Experience - SAFE4NOW
I was helping my brother and sister-in-law to purchase a vehicle that they took over a year to choose the best make and model for their family.
As I am in Dallas Texas, having a long distance discussion can sometimes be difficult , that's assuming you are even taken seriously.
The team at Suttle were professional and informative the entire time. Very helpful and straightforward.
Thank you for your help during this buying process!
Top Reviewed Specialists At This Dealership
Customer Care Representative
Another exceptional performance - cbfarmer
Jim Childress and Felicia Schultz are a remarkable team that make the car buying experience enjoyable and painless. Everything that they do is designed with the customer in mind and hey haven't forgotten any details! These folks are truly an asset to the Colonial Auto Center and we give them a 6 star rating on a 5 star scale.
Great experience!!!!! - Scott B
Dealing with radley Cadillac was a really nice experience, my sales representative Jamie was fantastic she was very knowledgeable and very helpful she made the transition Smith and painless. If ever in the market for a vehicle look for Jamie, she goes just that little extra that most don't to get the best deal.
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
Outstanding Dealership! The best!! - Walter’s Mom
The entire team at Holiday is fantastic! Almost makes me want to have to need more service for my truck!! Just kidding! Thank you Holiday!!
Excellent - CJVA
I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.
Great experience, with great and talented people! - GWJr
Awesome, seamless, and professional car buying experience. I would definitely recommend this dealership to my friends, family, and colleagues. Platinum level dealership and great customer service.
Very professional - hititout
I want to give a thumbs up to my salesman Tony and the staff at Moore. This is my second Cadillac I have owned and Tony made it a pleasant and stress free experience. Thanks once again
My SRX - Kyme1966
This is my second time purchasing a vehicle from Lindsay. I worked with Jay Emejuru this time.
He is a GREAT PERSON!!! I'm very happy with my purchase! I told him what I wanted and he provided! Very RESPECTFUL, FRIENDLY and KNOWLEDGEABLE! I will always deal with him! .. lol
Stay away if you want honesty and integrity in a dealership! - virginiateacher
I have NEVER had such a bad experience with a dealership. What I cannot accept is their deplorable customer service and hostile management. Chad, who is apparently the manager, argued with me on site in front of other customers in a hostile manner. I went in there to ask a few follow up questions after buying a vehicle. I never expected such rash behavior. Don't expect him to return your calls as he says he will. If you have any questions or seek further information expect to be berated/ridiculed/mislead. Avoid this dealership at all costs. I don't know how they are still in business. After all of their hidden fees are added their "great deals" end up being priced significantly higher than average. I will never buy another vehicle from them because of their awful customer service and lack of integrity.
Go Elsewhere to Have Your Cadillac Repaired - Former SRX Owner
This is the service department for you if you prefer to be treated in a disrespectful, unprofessional, condescending, sexist manner. My Cadillac’s transmission went out after only 15,000 miles. They did not repair it to my satisfaction. When I was told “fingers crossed” after they did the warranty work, I definitely had no confidence in their abilities. In addition to being treated very poorly, this turned into an EXTREMELY expensive experience for me costing me thousands of dollars. I attempted numerous avenues to resolve my issues with this dealership and found that they were only interested in defending their actions instead of understanding and resolving the issues. I suggest you learn from my plight and go somewhere else to have your car repaired.
Horrible excuse for service personell. - tokheim39
My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Horrible potential car buying experience - ecologist633
Avoid at all costs. We tried to purchase a certified 2013 Cadillac XTS from the now Cadillac of Roanoke (new ownership). Completely insulting trade-in and they obviously thought they were dealing with people who were uneducated and could be scammed. Not so. We walked out and will never consider buying another car there. From a car buying standpoint, avoid at all costs.