First New car experience - MSQUEENBEE
I have purchased now my third Cadillac from Suttle's. I'm very satisfied with my first new car buying experience and it made my 60th birthday so wonderful. My salesperson Jon Meadows was great and helpful even after my purchased. I've stopped by and had questions about my car and he's been able to help and encourages me to always contact him with any questions or concerns I may about my vehicle. This service makes you feel very special. The service Dept. there is great and my Gold team Rhonda always takes very good care of me whenever I bring my vehicles in to be serviced.
I will return when it's time to buy another Cadillac and will always recommend them as my favorite care dealership.
Top Reviewed Specialists At This Dealership
General Sales Manager
Good service - Dennis
Good service with good people. Nick is always honest and helpful and the guys who drive the courtesy vehicles are friendly and prompt. I enjoy taking my Buick to be serviced there.
Great experience!!!!! - Scott B
Dealing with radley Cadillac was a really nice experience, my sales representative Jamie was fantastic she was very knowledgeable and very helpful she made the transition Smith and painless. If ever in the market for a vehicle look for Jamie, she goes just that little extra that most don't to get the best deal.
Excellent - CJVA
I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.
service - Mable
Excellent service and very friendly staff,place is very clean and they make you feel like you are very important to them. I will definitely recommend them to my family and friends.
Take your Saab somewhere else - Saabloyalist
The service rep quoted me on a second 2007 Saab key - about $130 total. This included the cut metal key from the factor and then the black plastic cylinder (into which the metal key fits) that actually goes into the ignition. Fine. I ordered it, paid for it and they told me it would take 2-3 days. Twenty days later, I still had not received a call. I stopped by. The parts guy, whom is pleasant looks for it and says "Saab messed up. It isn't here. I'll have to order it again." They had my money but they didn't have process to match paid for items outstanding orders? Then, the ordered cut metal key comes in from Saab parts and they have it at the desk - but not with the ignition cylinder. That takes time. They finally come up with what I need to start my car. BUT NO, programming that black cylinder costs an extra $49 which the service rep has neglected to tell me. If I want the KEY TO ACTUALLY FUNCTION, it has to be programmed - but service rep said they could not do it that day. So, I have to come back the next day. The labor ticket is for .5 (half) an hour, $49. However, the technician drives it off and then drives back and only 14 minutes have elapsed. Not only was I over-charged for labor, but also the service rep made the call that the technician couldn't spare 10 minutes the day before? Really? There are at least 5 service errors made here and they made no apologies.
Excellent - Elaine's cadillac
Had a great buying experience with Lindsay Cadillac. Jay was knowledgeable and very helpful with the details of my XTS purchase. He has followed up to check on how I'm becoming acclimated to my new car--much appreciated!
Great personnel and selection of cars available - Garth
This dealership gets such a high mark from me is the fact that they did not pressure me in the selection of cars I was looking for. The salesman took the time to show me what was available, and allowed me to test drive each until I found a model I was happy with.
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
Stay away if you want honesty and integrity in a dealership! - virginiateacher
I have NEVER had such a bad experience with a dealership. What I cannot accept is their deplorable customer service and hostile management. Chad, who is apparently the manager, argued with me on site in front of other customers in a hostile manner. I went in there to ask a few follow up questions after buying a vehicle. I never expected such rash behavior. Don't expect him to return your calls as he says he will. If you have any questions or seek further information expect to be berated/ridiculed/mislead. Avoid this dealership at all costs. I don't know how they are still in business. After all of their hidden fees are added their "great deals" end up being priced significantly higher than average. I will never buy another vehicle from them because of their awful customer service and lack of integrity.
Horrible potential car buying experience - ecologist633
Avoid at all costs. We tried to purchase a certified 2013 Cadillac XTS from the now Cadillac of Roanoke (new ownership). Completely insulting trade-in and they obviously thought they were dealing with people who were uneducated and could be scammed. Not so. We walked out and will never consider buying another car there. From a car buying standpoint, avoid at all costs.
Horrible excuse for service personell. - tokheim39
My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Problems from last visit - flittlejr
All it takes is talking to the right person. Had problems with service department, but one phone call to Jon Duncan, GM of Rick Hendrick Cadillac - Norfolk and all problems solved. Back on my to go to list