Purchasing - DeHaven1
From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car.
Thanks to a wonderful online experience our drive to Virginia was
Worth every minute.
Steve Gamble, the guru of gagetry, on the Cadillac SRX could not have been more helpful. We went through the car stem to stern enjoying the opportunity to learn more about the car we purchased. We highly recommend the Suttle Dealership especially the valued online eexperience. Thank you to Jim and Steve, our SRX guru, for a wonderful purchasing experience.
Top Reviewed Specialists At This Dealership
Used Car Sales Manager
Awesome Car buying experience - Streaks05
Thank you Mike for taking great care of my family and I and helping us find a safe car for the family. You made the car buying process easy and found us a great deal for our budget! Thanks Mike Guerrero! I will definitely refer friends and family to come see you! Thanks also to the managers of Joe Bowman for helping us get some great rebates!
Outstanding Customer Service - obxboundfam
Brought my Escalade in for maintenance and to look at my XM radio channels as the radio was not able to locate higher channels. The dealership is really nice and everyone has a smile and friendly. Very nice dealership and I will return.
Problems from last visit - flittlejr
All it takes is talking to the right person. Had problems with service department, but one phone call to Jon Duncan, GM of Rick Hendrick Cadillac - Norfolk and all problems solved. Back on my to go to list
Best purchase experience ever!!!! - Jim & Dosha
My husband and I purchased a new GMC Canyon truck last week and this was the absolute BEST experience we've ever had buying a vehicle!!! We will never deal anywhere else after working with the professionals at Colonial. Simona was very knowledgeable and detail oriented, explaining the features of the vehicle, the purchase process and even made a call to COSTCO to get us registered for a gift card. These are just a few of the things she did that were WAY beyond our expectation. Jim Childress and Jim Blake were the best in working our deal. We felt very confident in the figures Jim C. worked up and the trade-in that Jim B. offered. And Scott was awesome! He handled all of the financial arrangements and found the best rate for us to include setting us up with a credit union that offered a lower rate that the bank and credit union we currently use. He explained all of the contracts available in detail and answered all of our questions so we were confident in the decisions we made. I highly recommend this team of professionals and can't say enough about how satisfied we are and so thankful that we shopped at Colonial.
Take your Saab somewhere else - Saabloyalist
The service rep quoted me on a second 2007 Saab key - about $130 total. This included the cut metal key from the factor and then the black plastic cylinder (into which the metal key fits) that actually goes into the ignition. Fine. I ordered it, paid for it and they told me it would take 2-3 days. Twenty days later, I still had not received a call. I stopped by. The parts guy, whom is pleasant looks for it and says "Saab messed up. It isn't here. I'll have to order it again." They had my money but they didn't have process to match paid for items outstanding orders? Then, the ordered cut metal key comes in from Saab parts and they have it at the desk - but not with the ignition cylinder. That takes time. They finally come up with what I need to start my car. BUT NO, programming that black cylinder costs an extra $49 which the service rep has neglected to tell me. If I want the KEY TO ACTUALLY FUNCTION, it has to be programmed - but service rep said they could not do it that day. So, I have to come back the next day. The labor ticket is for .5 (half) an hour, $49. However, the technician drives it off and then drives back and only 14 minutes have elapsed. Not only was I over-charged for labor, but also the service rep made the call that the technician couldn't spare 10 minutes the day before? Really? There are at least 5 service errors made here and they made no apologies.
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
Excellent Service - New Cadillac Owner
Superior customer service. Everyone was friendly and professional. We never felt pressured to purchase a vehicle. Best car buying experience ever. Salesperson called me as a result of my online inquiry. We scheduled an appointment for the next day, and the vehicle I was interested in was ready for us when we arrived.
Moore's the best! - ddorohow
Moore has been my Hummer's service location since I purchased it in 2006. Don Kelly has also been my service advisor for about 5 years. I know that when I come to Moore, they will only fix what is broken & not try to 'up charge' me for things that I don't need. Moore will be my service location for as long as I own my car.
Extremely hsppy - Nico
We are so excited about our new purchase. Jeff Hale and the Woodall family made our time there enjoyable, stress-free, and easy! Pur family loves our suburban.
If you need help look elsewhere - Rob rugg
I needed a flat tire checked on a Saturday with 30 minutes left till closing. I have road hazard purchased when I bought the truck new. The service manager immediately made excuses "too busy, tire guy wasn't available, and he would have to validate my claim" I had the rim and tire off the truck already I just needed the to hole. Then a younger guy literally locked me inside 30 minutes prior to posted closing time. I am thankful I have a dealer in Hampton that helped me out no questions. I guess when your in Williamsburg you can pick an choose who to help and when. I have been purchasing Chevy trucks for over 20 years I will never even consider this dealership to purchase or service any vehicle for me. Thanks for merchants tire down the street for finding the hole and helping me out.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Horrible potential car buying experience - ecologist633
Avoid at all costs. We tried to purchase a certified 2013 Cadillac XTS from the now Cadillac of Roanoke (new ownership). Completely insulting trade-in and they obviously thought they were dealing with people who were uneducated and could be scammed. Not so. We walked out and will never consider buying another car there. From a car buying standpoint, avoid at all costs.
Horrible excuse for service personell. - tokheim39
My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.