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Always prompt and friendly. - danascar
I have been using Nissan service for several years.
My rep, Bernard Branch, is always professional and friendly.
I appreciate them taking the time to go over any service needs and items to be addressed.
I will continue to use them for service.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great service - Llaytons
This was our first time buying a vehicle. We told Te'Ron the type we were looking for, and that's what he showed us. We were never pressured to try something else or buy something more expensive. He was very professional and informative throughout our experience, as was Rod.
Nissan Certified Consultant
My second Altima - God is good
This is my second Altima from the famous Korbie Jackson. He was quick and fast getting me out of the dealership. Mr Jackson always looks out for me and my family.
Tire Replacement - PZoom
My runflat tire completely blew out on the freeway so I was running on my rim. I had it towed to Priority. The next day John had it taken care of for free.
Nissan Rouge - Nissan
I went to the dealership looking at Nissan Rouges and Justin Carr was very helpful. Being from out of town (Rhode Island) I will definitely be back.
Senior Sales Associate
Amazing - moloko1015
I want thank you for the excellent service I received at the Leckner Nissan Service Center on 08/09/2018.
On our way to Florida, we encountered a serious problem. Our tire and disk blew out while driving on I-95 in Virginia. We had to put the spare tire on, while parked on the shoulder of I-95. Then we decided to head to the nearest Nissan dealership to get a new tire. The nearest dealership was Leckner Nissan. Leckner Nissan had an amazing Service team.
I want to say special thank you to Service Advisor Kirsten Wright and special thank you to mechanic who did work on our car. I am so sorry do not know his name.
Service Depart for Nissan - beckyt
I received excellent care during my recent visit on Saturday Morning. I found out there were a few major things going on with my car that needed to be repaired since it has 146,000 miles. Matt Harmon had me back in the shop on Tuesday Morning to replace my tie rods (inner and outer) Now my steering feels like a brand new car. I highly recommend Matt Harmon and the Nissan Service Department. Thank you for loaning me a rental during this time and having great employees.
Great customer service! Highly recommend - Cheryl
Great customer service. Paperwork done in a timely manner, and Lance is an exceptional salesperson with great knowledge of Nissan products. He answered any and all of my questions.
Outstanding, Friendly Service - JB
From the day that I found out that Colonial will service any brand, they have been our go to for all of our vehicle service needs. Good communication, friendly & professional service. Love this dealership.
Air conditioning/ Tires - WH Honda 62
This dealership went above and beyond, all my issues were handled professionally and timely. The service department took time to explain what they were doing and were able to discover other issues early so that I would not have to return at a later date. They even made arrangements to return my car due to not having transportation. Any time that I've have had any issues, Covington Honda handled the matter quickly and professionally.
Above and Beyond - Nightsky3
A recent unexpected breakdown left me stranded at the gym. It turned out to be the result of a faulty oil plug washer after a recent dealership oil change. The day turned into a long ordeal with towing and waiting for diagnosis and resolution. These things happen in life. Inconvenient events can be stressful and ruin your day but John Brewster and his service staff turned it around. Their calm and professional approach, their systematic analysis and their honest explanation were appreciated. Then they went above and beyond with extra kindness, washing and detailing the car and performing the annual inspection before returning it to me. Thank you Valley Nissan for your excellent caring customer service. It keeps me coming back and bringing my friends to your dealership too!
Best Dealership in Area - Rumpole1960
They are courteous and efficient. They make you feel at home and bend over backwards to give you the deal you want. No high pressure. No quick talking sales people. Good service that gets you in and out in the shortest possible amount time.
The best service - Eli
If I can do more then 5 star I would do 20 . I work in car business and I deal with your service department for over 10 years but today was exceptional better then bmw and better then Mercedes. I called Sherman in service to ask him question about keys getting locked in a car. My wife locked her keys Inside the car my keys where with me 50 miles away. Mr Sherman got a key cut and drove to my house 5 min from the store and opened the car for her. Working in car business for over 10 years Never had a dealership do that for somebody , You guys have a great guy and a great service department keep it up . Thanks Sherman
Recommended with Caution - melbee
So first let me explain that the car buying process was fairly quick and easy. My salesperson, Alexa was great and answered my questions. She truly did an amazing job and I appreciate that.
It was upon signing and getting my key fob that I knew I was going to have a problem. I asked where the second key fob was and was told that the previous owner was local and agreed to bring the additional key fob back to the dealership. I said I would follow up in a few days and when I did I was told that they still hadn’t brought the key fob back. Over the next 2-3 months I checked in on it as I was told that they would reach out to the previous owner again. Now, I’m not naive; I realize people say they will do things and not follow through BUT at that point the dealership should have made good on what I was told. NOT AT ALL! I was told I would have to purchase a new key fob and have it programmed all for the price tag of $380! I have a push button start so having the second key fob would be nice. I’ve now had my car for 6 months and still do not have a second key fob. I contacted another local Nissan dealership to price the key fob and it was about $40 less at that dealership but they were upset that this problem wasn’t taken care of on the dealership level. Honestly, had I known I wouldn’t have an extra key fob; I would have waited and continued to look and/or went elsewhere.
Overall, I love my car but this isn’t a review about the car itself.
I do give kudos to the service department as I’ve had great experiences thus far but trust me when I say I will update my review if the chances. I’ll be contacting Nissan USA concerning this matter as well.
Bad Used Car Experience - Bmize4
I purchased a used 2016 Honda Odyssey from this location. The car exhibited an issue with the door latches the day after purchase. The sales manager Mike said he "couldn't absorb the cost" of repairing the doors. After being brushed off by him and getting in touch with the owner we settled on a deal to get them repaired (but not free). Lots of employees standing around and no communication between the sales team and service office. Since then this vehicle has been nothing but problems (transmission, radiator, springs, steering column). I'm disappointed in the entire purchase and the conduct of the staff, especially the sales manager. I would not recommend this dealership to anyone.
Horrible - Moving On
Poor customer service. I have been a customer of Nissan of Chesapeake for years. I have never had an experience like I did on 7/9/19. I purchased my 2017 Altima brand new from Banister and have been extremely satisfied until it wouldn't move when I mashed on the accelerator. My car only has 37,000 miles and it should not have had this problem. I was very uncomfortable driving my car so I called the dealership on 7/1/19 to see if I could bring it in to see what the issue was. When I called I was told that they didn't have any appointments until that Tuesday 7/2/19. I spoke to the service manager Ron Watson at that time and he told me that I could drop my car off and I agreed to pay for a rental for that day. On that Tuesday 7/2/19 I never heard from Bryce Atkins so I called him. He told me that my transmission needed to be rebuilt. He told me at that time the transmission was covered under a warranty so I didn't have to worry about it. Bryce never said anything to me about the car rental only being covered for 4 days. He said at that time that it would only be 2 or 3 days for my car to be ready because in his words "they have done so many of these that they have it down to a science ". That Tuesday was the last I heard from him until I called after July 4th holiday to see what the status of my car was. He told me then that they were still working on my car and it should have been ready by that Friday, July 6, 2019 no later than Monday, July 8, 2019 morning. On Monday July 8th. I never heard anything from Bryce.
On Tuesday July 9 I noticed I had a missed call from the dealership. No message was left so I called and I was informed that my car was ready to be picked up.
When I arrived on July 9, 2019 to pick my car up, I was told that I had to pay 130.00 for the car rental. I informed the young lady that I wasn't going to pay that because it should have been covered under the warranty. I asked to speak to Bryce Atkins and was told he was in the back. When the young lady came back in, she stated that Bryce Atkins said the dealership would take care of 2 days of the rental. I asked to speak to the manager. She asked me to sit in his cubicle until he was available to speak to me. When Ron Watson came to talk to me I informed him that my car rental should have been covered under the warranty and Bryce Atkins never spoke to me to tell me that the rental would be covered for only 4 days. He then left and went to talk to Bryce Atkins who was now sitting at his desk. When Ron Watson returned to his desk, he informed me that Bryce Atkins told me that the rental would only be covered for 4 days. I informed Ron Watson at that time that Bryce had never told me about the rental. I asked to to have Bryce to come talk to me to tell me when he discussed the rental with me. He refused. Ron Watson said that it was Bryce's word against mine. First Ron said Bryce was on the phone then he said he just wasn't going to get him. Ron Watson then informed me that I would no longer be able to rent a car from Banister Nissan. I informed him that I didn't care because I could go elsewhere to rent a car. I asked for my keys so I could leave. He then informed me that Banister Nissan would no longer service my car which I purchased at this establishment. I had called my son on the phone to let him know what was going on because he handles a lot of my business for me. I had him on speaker phone. My son asked him if the work that Banister had done on my transmission would be covered if anything happened to it. Ron Watson stated that he didn't have to talk to my son. I asked him about the free oil inspections that I was given when I purchased my car. He informed me that it wasn't in writing so they did not have to do it any longer. I was completely shocked at what I was hearing. He gave me papers to sign. I didn't agree with the statement that he had included stating that my car would no longer be serviced there so I crossed out that statement and initialed it then wrote my signature on the line provided. I asked for my keys. Ron Watson refused to give me my keys stating that I had crossed out the statement that he had included. It was my right to cross out anything that I did not agree with. I asked Ron Watson repeatedly to give me my keys and he refused. At that point I was getting a severe headache because my pressure was going up. I then told him to make another copy and I would sign it. I could not believe that business was handled that way.
I have had glowing things to say about Banister in the past because I have always been treated with respect and excellent customer service. My immediate family members have all purchased their cars from Banister because of the excellent service that I have been given. This experience has now left a very bad view of how this business is handled. My suggestion to you as a business to please have everything in writing. If it was in writing then none of this would have happened. It would not have been Bryce's word against mine. I would also suggest to you to please keep your customers informed as to what is going on with their vehicle. As a customer I should not have had to make the calls to Bryce due to lack of communication with him. I would also suggest to you that if you say on your commercial that I will get free oil changes for life then do what you say.
Not having to come back to your establishment is not hurting me at all Mr. Banister but having people in your business that treat customers the way I was treated is not good for your business.
Since I am aware of your affiliation with The Mount I want to leave this with you.
The word of God says in Matthew 10:14. If they do not receive you then shake the dust off your feet. That is what I am doing for your business. Even though I feel I was treated poorly I am not the type to hold grudges. I am going to move on with my life. I am going to let God handle my enemies. He said in his word "Vengeance is mine said the Lord and I will repay."
Great Experience - slpfast
I saw a used truck that was listed on the site and setup a time to see it. When I arrived at the dealer, I met Kevin Kahtan who showed me the ruck and setup the test drive. He was very professional and courteous. I ended up buying the truck and have been very happy with the purchase. There needs to be more sale people like Kevin. I would definitely buy from Kevin and the dealer again.
Great dealership, great deal with Pam Deal - HBizzle2901
I purchased a 2019 Nissan Versa yesterday. Pam Deal was my salesperson. Pam is a consummate professional. She is pleasant, and knowledgeable. She was thoughtful, and really listened to my needs and provided service without pressure. I will always deal with Pam when I purchase vehicles in the future. If you are in the market, you can't go wrong with Priority Nissan Richmond and Pam Deal.
Horrible Mechanic Service - NissanRogue
I spent more than $2k for the mechanical service, air bag light and CV boot replacement. After getting the car back, within a few days I heard a clicking noise each time i stepped on the brakes. I called the service department and no one answered my phone calls. I decided to take a look at what happened to the brakes that when i step on it, there was a clicking noise. To my surprised when I am about to remove the wheel, there were 2 nuts that were just barely tighten. The other 3 nuts were so tighten that i had to work to get it off. Clearly, the mechanic at the dealer didn't torque it right. Luckily I found the problem quickly. I can't imagine if the nuts had fallen off. What a disappointment, since i bought 2 cars from them years ago. Just can't trust the mechanics here.
Priority Nissan Williamsburg Awesome. - Newgirl48
Everyone was so awesome. Very helpful and kind. Thanks so much to Mary Abram she's great, go see her. Thanks to everyone else i meet, great teamwork.
Bate and switch - Nicben718
Bate and switch BS! Went to look at a 2017 Nissan Altima SL for 13.9 (that's been sitting for 5 months. Somehow after all the fees and taxes the total was 18.5. The "prep" fee was $2k, the certification fee was $2.5k - neither of which was posted on the advertisement.... Huge waste of time since I came from MD in rush hour traffic.... No idea why it's so hard to just list the price at 17k ESCPECIALLY when I called and asked about the fees before I drove an hour to Springfield.....
BUYER BEWARE!!! Stay away from this fraudulent dealership - Jturner
BEWARE!!! If I could give this dealership millions of negative stars, I would. I purchased a 2016 Ram 2500 Promaster van, supposedly with 13,000 miles, from this dealership in December of 2018 and during the first couple of weeks in June 2019, I began having transmission problems. I found out that the vehicle had to be serviced at Safford Dodge Springfield. Upon their removal of the transmission, they found that a rebuilt transmission from the junkyard had been installed in the van, which voided the manufacturer warranty with Chrysler. I went to Cowles Nissan and spoke with Rusty (original salesperson), then his supervisor, Todd Hampton (General Manager). Todd said that he felt this was not their responsibility because they had no way of knowing the vehicle had a junkyard transmission in it. I told him neither did I. I purchased the vehicle thinking that all parts had 13,000 miles, and one of their selling points was, the vehicle is still under manufacturer warranty. The nonchalant attitude that he had was disgusting, as I told him, I'm sure neither he nor his family members or anyone in their right mind would be satisfied purchasing a fairly new vehicle (or so I thought) to then turn around and be asked to pay $5,800.00 only 6 months later for a transmission replacement, due to a junkyard transmission being put in the vehicle. I went to the police station after leaving the dealership and ironically, the officer had a similar bad experience with this business. It has become my business to make sure that I alert as many people as possible about the fraudulent practices of this business. I know that many people have been victims of their fraud, there are open cases with the BBB , the Virginia States Attorney , and various complaints/negative reviews online.
Excellent Customer Service! - Ncal94
Abdel was the definition of someone with superior customer service skills. I went in to trade my 370z to buy an Altima. Abdel and the Finance Manager were extremely helpful when breaking down my monthly payments and working towards my budget limitations. Abdel took the time after I purchased my car to make sure I knew how to use all the cool features. He even took the time to sync up my phone! When I came back a couple weeks later to get my plates installed he polished my car and made it look beautiful (see below photo). He gave me his cell phone to keep himself available long term for any potential issues or questions. Fantastic service! Definitely ask for Abdel when purchasing a car.
No follow up for problems - Phil D
The sales people are nice, but once you hand over your check, expect the customer service to dissapear.
Dealership employees stole belongings out of the trunk of my trade in car. The salesman, Luis, looked for them and found half the contents of my gym bag in the trunk. Unfortunately, the dealership lost those, too.
It took two months to get my license plates because of a typo the dealership had on my paperwork. I tried to work with Ryan in Finance to keep track of the status, but people hardly ever called me back.
It's now three months since I bought my car and I'm still waiting for the second electronic key - because the salesman accidentally gave it to another customer. The sales manager, Nettra, promised to send someone out to make a new key three weeks ago. But, despite all the messages I've left for him, he hasn't been calling me back.
No more trust - Bwhit
My car was service by only Bannister Nissan for the time if purchase at Nissan of Chesapeake. I drove from Newport News to Chesapeake for ,10 years. Always satisfied. However my last visit I was told I had Axel leak and transmission leak. The merchanic showed me the leak, dripping. However nothing in my driveway from either. Three certified merchanics checked my car found no leaks on either. I contacted recall center was told to get diastolic on transmission and they would cover it. At this point I don't think I'll returning to Bannister as I lost trust in there service department. Sorry no more trust 10 years of service and dedication gone .always gave excellent rating this is do disappointing.
Multi-point inspection scam - PikeA
Brake pads shown as 6mm all green on May multi point inspection. One month later the front pads are completely worn down and rotors need to be replaced from metal grinding metal... the inspection was fake and the report isn't worth the paper it's on. As background, I have been taking my Nissan Frontier here since I moved to the area. I will never go back again. I had an oil change in May. It's more expensive to get it here, but I thought the extra cost was worth it because they "inspect" the vehicle at the same time and tell me if work should be done. In reality, they don't actually inspect what they say they do. Then, when something breaks because of the fake inspection, like front rotors in my case, this place won't make it right. Very disappointing.
Under new ownership - nissanlover
Gunter Nissan of Martinsville is a completely new dealership with an entirely new staff and new energy. The company is excited to be in the area and have a new way of doing business.
This place is a fruad - MissThomas
This is the worse dealership/ customer service experience I have ever encountered. I bought a car from this place 10/2016. They make you feel like you are the best customer they have until you get the car. First off they worked their butt off to get me the best deal they could making it all seem like they were miracle workers. But once I drove that car off the lot, they lost their customer service spirit. I had to bring the car (Chevy Cruze) back within 3 months because the anti-freeze was leaking which cause the car to run hot. The brakes would jam so by this time I had been in 2 incidents where I could have been in major accidents with my kids in the car. I called to inform the dealership of this. The salesman who sold me the car, basically tried to say what was going on with the car was my fault. Then hung up on me. I had to get my boyfriend involved which scared him silly. Then once they got the car to look at it, they tried to make me pay $500 to get the car repaired. This is my 3rd month of owning the car. Are you serious?? So they managed a way and I paid my $100 deductible, which I still don’t feel is right. Fast forward to an year later. Now the turbo is bad, the water pump is bad and the brakes that they claim was fixed is still not working properly. So I take it back to Pence Nissan, which Pence Kia does the service work. They basically tell me to take it to a Chevy dealership to get fixed. The Chevy dealership provided the best customer service and I recommend everyone see them if you are buying. The salesman was awesome because I was asking about trading in this piece of junk. The serviceman has been awesome, calling me back and keeping me updated and the manager even called and went to bat for me because I only had the car for a year and the turbo is bad which is a $1300 job and was able to get it down to a more affordable price. I called Pence spoke to the manager, gave him the situation, he over talked me, because told me well if chevy going to fix it, let them. I asked, but where is your customer service, I brought the car from you, he states well I need to see the car. Ok so if the car breaks down on my way there, now I have to put out money for towing and it’s not a guarantee you will help me. He said pretty much. O really!! I’m not look for anything for free, I’m just looking to be treated fairly. So I just advise if you are a woman, please do not go into this dealership without a man by your side. And please check out your car before you sign your name to it because their technicians will put a stamp of approval on it for sale as long as it starts and appear to work.
Worst Service Center in the Fredericksburg area. - Clarke110
I took my car in to have a part installed. I was the 3rd vehicle in line, at 557am, on a Saturday. After waiting 2.5 hours, I am told that they don't have the right part. Well, why wasn't I told this 2. 2 hours earlier. I am told that the part can be ordered, but I procured my own part, during the week, from a parts store and am Guaranteed that it is the right part, because I showed them the paperwork from the Nissan Service Department. I get back to Pohanka and I am told, much earlier this time, that it is the wrong part, but they have the right part in stock for $200 more. So, I am frustrated and just tell them to use their part. I pay and get my car back and now there is a very loud vibration when I am driving. So loud, in fact, that when I am driving I can barely use my in-car bluetooth, because people tell me it sounds like my windows are rolled down. I, also, notice that the original issue is still ongoing. I contact Pohanka, again, and explain all of this to them and ask if I can bring the car back to have it looked at. Cassie tells me that the loud vibration sound couldn't have been caused by the work their technicians did( however, it was not making this loud noise prior to them working on my vehicle) and that they do not perform diagnostics on Saturdays, because it is usually their busiest day. So, now, the vehicle that I was so excited about owning and driving, thanks to these thieves, has been a major irritation. If there were a way to give less than one star, I would gladly do so.
Nissan Of Richmond VA - randysmith
Let me start by saying I am a not a person who would every want to use social media as a platform to rate a business . But I feel the service department at Nissan of Richmond took full advantage of me in a time of need for my family. I went to them in good faith to help with a transition of a truck from my father in law who was just put in hospice care. The truck had been sitting for more than 4 months and was in need of some service. Now the truck is a 2004 and it has just reached a little over 100k in miles so I had asked for all major and minor services for a 100k truck should have. I knew this would be a costly charge since they were replacing all belts and fluids a tune up and full detail of the truck. When I was asked to pick it up the cost came in at 4700.00 Not telling me or asking me for permission to change out a starter a muffler or 3 cylinders . Now when I questioned them they immediately took off 500 dollars which took the cost to 4200.00 I said to Ron Trotman who was my service advisor that why did I not get a call for the extra work he had no answer for me. I was expecting to pay somewhere between 2000 to 2500 to do the service on this truck still with no reply. I get there Thursday to pick it up and after I was told on Monday it was in for detail they never cleaned the truck. They said they did an alignment service and when I pulled out of the dealership the truck was pulling hard to the left. I called to talk to a service manager and I was told he would call me back in an hour...3 days later I still have not heard from him... Now I question whether they did any of the work they said they did. I would of brought the truck back but I had to help put my Father in Law into the retreat hospital in the fan for hospice care and head back to North Carolina where I had to return to work.. The truck is siting at my mother in laws house waiting for Nissan of Richmond to return a phone call and help me with some kind of resolution,
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