State inspection - tom88
Had an appointment at 1:00 PM for a state inspection. Car was taken back to shop at 1:10. Car was finished and parked out front of shop at 1: 25. I waited for the man in service shop to notify me until
2:45. I finally went out to the desk to see what was going on, the he said my car was ready. How long would I have waited for it if I hadn't gone to see about it. Last year I took my car there for inspection and was there well over an hour. I didn't keep an eye on the car then like I did this time. I know they are busy, but my time is valuable too and I don't like to be jerked around.
Top Reviewed Specialists At This Dealership
General Sales Manager
Took my car in to get serviced - Chimera29
Dropped my car off overnight, Bernard took good care of it, and had it ready early the next day, great customer service! I’ll definitely recommend this place to anyone
In the MIDST of a STORM!!! DOUG was sent my way!! - KeshiaNick
I am giving this review because the service was great.. my time spent here at the dealership was excellent..Everyone was so pleasant and very polite.. and I drove away with my new car..Thank you Doug Compton of Hart Nissan... thank you so much you both went above and beyond..THANK YOU
Talisha Pettaway was great! - LexH10
Talisha was so helpful. She listened closely to my priorities and concerns and helped me to get the right car for me at a great deal. Service was friendly without the aggressive pressure you expect to find at a used car dealership
Great Customer Service - edwardvb
I take my vehicle to Priority Nissan for regularly scheduled service and always have a pleasant experience. I trust my service rep Jon Lavigne and he never lets me down.
Good straight up guy - billi757
Justin champ did a good job being straight up and making us feel important and confindent
That we was making a good investment thanks again Justin!!🏅🏅🏅🏅🏅
Senior Sales Associate
Amazing - moloko1015
I want thank you for the excellent service I received at the Leckner Nissan Service Center on 08/09/2018.
On our way to Florida, we encountered a serious problem. Our tire and disk blew out while driving on I-95 in Virginia. We had to put the spare tire on, while parked on the shoulder of I-95. Then we decided to head to the nearest Nissan dealership to get a new tire. The nearest dealership was Leckner Nissan. Leckner Nissan had an amazing Service team.
I want to say special thank you to Service Advisor Kirsten Wright and special thank you to mechanic who did work on our car. I am so sorry do not know his name.
Another exceptional performance - cbfarmer
Jim Childress and Felicia Schultz are a remarkable team that make the car buying experience enjoyable and painless. Everything that they do is designed with the customer in mind and hey haven't forgotten any details! These folks are truly an asset to the Colonial Auto Center and we give them a 6 star rating on a 5 star scale.
Very courteous and attentive - Nfneblett
I highly recommend Isaiah Howard, our salesman. He was genuinely delightful to work with. The financing with Jack was a breeze and the whole team was great!
Great customer service! Highly recommend - Cheryl
Great customer service. Paperwork done in a timely manner, and Lance is an exceptional salesperson with great knowledge of Nissan products. He answered any and all of my questions.
Airbag recall appointment - just me
Easy to schedule appointment and receive call back when part was in. My husband arrived early and the Service Dept. was able to accommodate him. Everyone was very helpful.
Service Depart for Nissan - beckyt
I received excellent care during my recent visit on Saturday Morning. I found out there were a few major things going on with my car that needed to be repaired since it has 146,000 miles. Matt Harmon had me back in the shop on Tuesday Morning to replace my tie rods (inner and outer) Now my steering feels like a brand new car. I highly recommend Matt Harmon and the Nissan Service Department. Thank you for loaning me a rental during this time and having great employees.
Jonelle is a Superstar! - Happy Customer
Jonelle was warm and friendly from the first hand shake to the last, while being very professional and knowledgeable. I was just looking but left with a car that met all my needs and a payment to match. I will recommend seeing Jonelle to anyone wanting to buy a car from Nissian Chesapeake!
We had a great experince buying our car from Pomoco Nissan. - Bruce
This was a long distance purchase for us as we live in Petersburg. Alex Cruz worked hard to get answers to our questions and even gave us a cost summary so we knew exactly what to expect. The condition of the car was as he describe. Paul and Shannon were also very helpful.
It was clear to my wife and myself that the people at Pomoco Nissan work hard to create pleasant buying experience
Great Experience - Car123
My husband and I had a bait and switch at a different Nissan. I called priority and spoke with Marty, I told him over the phone where we needed to be and asked him to send me pricing that would fit our budget in writing. Marty and Parker followed up immediately with numbers in writing and options.
We went in the next day, they had ready what they promised, but we decided we wanted to look at a few more options. They were both great about finding us what we wanted and being flexible to get us our monthly payment on an Altima.
Finance was also great, no pressure, quick and easy.
Parker and Marty were transparent, respectful and ensured that we knew they were listening to find us what we needed at the monthly payment we needed.
great experience would absolutely recommend this as it was one of the most pleasant car buying experiences we have had!
Very smooth car being! - Fabian W
I purchased a vehicle at Sheehy's today, very smooth process, and the price was right! Sales person was Fred Panjshiri, very nice guy! Answered all my questions patiently! 5 stars!
Life supposed to be FUN including buying a car:) - NinaA
I am totally satisfied with my experience at Steven Nissan. The price was great, the transaction was smooth and easy, the service was exceptional.
Special thank you to Tristan Childress for making this fun and joyful experience!
PS: I love my new car:)
Fast and easy - Randy
I saw their ad online and and I called Kevin to confirm that that they had the Murano I was looking for, I drove all the way from Millersville Md. Kevin had the Murano ready to go when I got there. We were in and out fast. Wish they had a dealership like this where I live.
Bad People-BEWARE - Son#1
STAY AWAY!! This dealership tricked my 72 year old mother into buying a car she could not afford. The salesman used aggressive sales tactics on the last day of the month to meet his sales quota. The salesman called my mother multiple times on the same day and convinced my elderly dad, who had previously refused to co-sign during the earlier dealer visit, to co-sign because the salesman knew my mother didn’t have the disposable income to pay for the vehicle. The salesman then bought the car and paperwork to my mother’s home after she tried to refuse. To make things worst, the salesman sold her the car for more than it is worth so my mother is upside down in the loan and can’t sell the car to anyone else, and the sales manager refused to take the vehicle back the morning after the sale citing the fact that Virginia does not have a “cooling off” period. My calls to the sales manager on the day of the sale and weeks afterward have not been returned. Please DO NOT send anyone you care about to this dealership. They take advantage of our most vulnerable people and exploit them for profit.
Great experience - Arianaf1
Was great working with everyone. Made the process of buying new again after 10 years! I highly recommend this dealership. Will was fantastic to work with.
Incompetent - swtvalypassion
Not happy with the dragging out of getting the title processed, should not take a month! They sent papers to us twice for the title that they forgot to get us to sign. Still have not received my new tags and my 30 day tags run out on Dec.3rd. If I don't have them by then, I will most definitely update this!
EXCELLENT - cvelvia
Salesman was very friendly, knowledgeable and eager to help and worked with us to meet our needs.
They also gave us the price we were asking for, for our used Lexus.
Excellent fast service - babygirl313
Usually it takes hours to buy a car but the information was given to Eric and when we went in he had everything ready to go. Just the signing and putting on a tag. Eric was very professional throughout the whole deal. I will always refer friends and family to Tri State Nissan for the best deals and best customer service.
Great dealership - Iampeter
Easy to work with. In and out quickly. The salesman, manager and finance manager were great to work with. Great finance rates too. Highly recommend.
SCAM ARTISTS - DISSATISFIED CUSTOMER
Bought my car from them in July, 2017 and have been compliant with maintenance. Started hearing a slight whistling sound and asked during SEVERAL regular maintenances to check my breaks; each time I was told everything was ok and brakes were fine. Got car inspected and passed. Went back the following month (mind you, several months have passed at this point) to inquire about the sound AGAIN and was told, to my surprise, I barely passed inspection. When I asked why, I was told because of my brakes! Instead of paying the $450+ they charged just for the front brakes, I took my car elsewhere.
Went for regular maintenance another time and asked them to check my tires. Was told it was time to rotate them anyway, so I consented to pay for this service. My car had been feeling a little "different" on the road before then, so this was the perfect opportunity to see if something was wrong with the tires. Nope, said everything was A-OK. After about a week, the car still had that little wobbly feeling, so I took it to one of the tire stores and the person there told me I had a tire that needed to be changed out or it would eventually blow out on me. That's when I called and went to Bannister Nissan to talk to the GM about filing a formal complaint, as I am a single woman and the 2 mishaps could have cost me my life, since NO ONE there informed me of these major issues with my car. After they "investigated" and reviewed the tapes, one of the managers told me the tech did rotate my FRONT tires, but not the back! I paid to have ALL the tires rotated, so my rationale was if he didn't rotate the back tires, obviously, there was an issue, but NO ONE informed me and I was planning to take a road trip to GA in the next few weeks. What do you think could have happened if I had driven several hundred miles on that tire?!
Instead of providing me with the paperwork to file a formal complaint, I was told by the GM to send him an email and he would provide the point of contact info for the owner and corporate. When I emailed him, instead of providing info that I asked for, he stated that he would forward my email to another manager! The manager called and left a message; I returned the call and left a message, but have not received a call back to this day, which is why I'm writing this review! And yes, I am still contacting corporate regarding the lack of communication between the customers and staff regarding major and, potentially, life threatening issues going on with their customers' cars.
I am a single mother, who does a lot of traveling and had other car professionals not informed me of the issues with my car, I may not be here today. I believe the regular "free" maintenance is to get you to come in so they can tell you how your cabin filter needs to be changed for $250, but wait until your rotors are xxxx near gone, before informing you of brake issues, so they can charge you more and feel that a tire is so bad, that they don't rotate it and they DON'T inform you about it, even when asked. I'm not even sure if they are really changing the oil at this point.
Watch these snakes closely and ladies, go in for your regular maintenance (perhaps, the Chesapeake location), but have someone else to look over your car to make sure you and your family are safe because these people could care less.
By the way, this review is just the beginning; no need to call me now. Just provide the info and paperwork for me to contact corporate.
Awesome Car Buying Experience - Swan
I went to Priority Nissan to purchase a vehicle and had the best buying experience I could have imagined. There was no pressure and my entire family felt comfortable and welcomed. I have three small children (who can be a tad bit rowdy at times) and everyone was so nice to them. John helped me find the perfect SUV for my family.
Rip off - jenny
Do not recommend this dealer. I recently purchased a used car 2015 Jeep Renegade. Even though it's a used car, I didn't expect to have problems basically the same day I bought it. Contract states 2 keys were given to me but dealer only gave me one key. Was told to come in on a Monday to get the other key because that's the only day the person who's in charge of making the key comes in. Arrived at 3:30 (as I was told), waited until 5:30 just to be told the guy didn't show up and to come back the following week. Had to drop off the car because the check engine light turned on (not even two weeks after I bought the car) and they had to take the Jeep to another dealer because they don't know what's wrong with it. This dealer is a fraud, I'm to the point where I just want to return the car but was told by Pat (Manager) that I can't return the car. DO NOT BUY ANY CARS FROM THIS DEALER. It's not WORTH IT. DO NOT WASTE YOUR TIME.
This place is a fruad - MissThomas
This is the worse dealership/ customer service experience I have ever encountered. I bought a car from this place 10/2016. They make you feel like you are the best customer they have until you get the car. First off they worked their butt off to get me the best deal they could making it all seem like they were miracle workers. But once I drove that car off the lot, they lost their customer service spirit. I had to bring the car (Chevy Cruze) back within 3 months because the anti-freeze was leaking which cause the car to run hot. The brakes would jam so by this time I had been in 2 incidents where I could have been in major accidents with my kids in the car. I called to inform the dealership of this. The salesman who sold me the car, basically tried to say what was going on with the car was my fault. Then hung up on me. I had to get my boyfriend involved which scared him silly. Then once they got the car to look at it, they tried to make me pay $500 to get the car repaired. This is my 3rd month of owning the car. Are you serious?? So they managed a way and I paid my $100 deductible, which I still don’t feel is right. Fast forward to an year later. Now the turbo is bad, the water pump is bad and the brakes that they claim was fixed is still not working properly. So I take it back to Pence Nissan, which Pence Kia does the service work. They basically tell me to take it to a Chevy dealership to get fixed. The Chevy dealership provided the best customer service and I recommend everyone see them if you are buying. The salesman was awesome because I was asking about trading in this piece of junk. The serviceman has been awesome, calling me back and keeping me updated and the manager even called and went to bat for me because I only had the car for a year and the turbo is bad which is a $1300 job and was able to get it down to a more affordable price. I called Pence spoke to the manager, gave him the situation, he over talked me, because told me well if chevy going to fix it, let them. I asked, but where is your customer service, I brought the car from you, he states well I need to see the car. Ok so if the car breaks down on my way there, now I have to put out money for towing and it’s not a guarantee you will help me. He said pretty much. O really!! I’m not look for anything for free, I’m just looking to be treated fairly. So I just advise if you are a woman, please do not go into this dealership without a man by your side. And please check out your car before you sign your name to it because their technicians will put a stamp of approval on it for sale as long as it starts and appear to work.
Wrong Car Picture Online - kjw5029
After driving 1.5 hours to see a car that they had listed online, the car was incorrect. I literally called the day before to make sure the car I was seeing was the Platinum Trim, and after being assured, it was an SL trim. They also told me there were no hidden fees on the online price. Turns out there is $2400 hidden fees in CPO vehicles not shown in the online price. The salesman started getting argumentative with me about not wanting the SL, and basically told me to pay $2700 to install cooled seats. Worst experience at a dealership I've ever had.
Worst Service Center in the Fredericksburg area. - Clarke110
I took my car in to have a part installed. I was the 3rd vehicle in line, at 557am, on a Saturday. After waiting 2.5 hours, I am told that they don't have the right part. Well, why wasn't I told this 2. 2 hours earlier. I am told that the part can be ordered, but I procured my own part, during the week, from a parts store and am Guaranteed that it is the right part, because I showed them the paperwork from the Nissan Service Department. I get back to Pohanka and I am told, much earlier this time, that it is the wrong part, but they have the right part in stock for $200 more. So, I am frustrated and just tell them to use their part. I pay and get my car back and now there is a very loud vibration when I am driving. So loud, in fact, that when I am driving I can barely use my in-car bluetooth, because people tell me it sounds like my windows are rolled down. I, also, notice that the original issue is still ongoing. I contact Pohanka, again, and explain all of this to them and ask if I can bring the car back to have it looked at. Cassie tells me that the loud vibration sound couldn't have been caused by the work their technicians did( however, it was not making this loud noise prior to them working on my vehicle) and that they do not perform diagnostics on Saturdays, because it is usually their busiest day. So, now, the vehicle that I was so excited about owning and driving, thanks to these thieves, has been a major irritation. If there were a way to give less than one star, I would gladly do so.
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