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Renjit Oommen is helpful, knowledgeable, kind, and he... - TM
Renjit Oommen is helpful, knowledgeable, kind, and he cares about the customers needs!! I recommend him!
Top Reviewed Specialists At This Dealership
Customer Experience Representative
I came in yesterday to look for a 2019 nissan altima and... - tyree
I came in yesterday to look for a 2019 nissan altima and Ryan was my helper; when I say the service was spectacular and there was no pressure to buy any extra things it is JUST THAT. The car buying experience with Nissan Hall now made me a loyal customer for years to come. AND SOMEONE GIVE RYAN A RAISE PLEASE! HE'S AWESOME!
Senior Sales & Leasing Consultant
I continue to take my vehicle to this dealership because... - nessaone
I continue to take my vehicle to this dealership because they do excellent work there. I never have any issues with the service technicians and they are full of information.
Charles Spicer was just awesome and I enjoy doing... - onebad99
Charles Spicer was just awesome and I enjoy doing business with him. Go and see Charles. Everyone their was good pleasant experience.
My service was great by Jelani. Jelani went out of his... - sharondafentress
My service was great by Jelani. Jelani went out of his way to assist me. Very Thankful and happy. Will come again and buy again.
Casey provided an easy buying experience for us! He is... - Mkent
Casey provided an easy buying experience for us! He is friendly, honest and respectful. Buying a car is a huge decision and he offered us choices but seemed to be able to read our needs, putting us in the perfect car.
Took my car in very quick. Didn’t have to wait long at... - Westva42
Took my car in very quick. Didn’t have to wait long at all.very good service.
Smooth and transparent, great atmosphere and everyone was... - Gflygeoff
Smooth and transparent, great atmosphere and everyone was knowledgeable making me feel comfortable in my purchasing decision. I will definitely be returning here in the future.
Lesley, Harlold, and Chris are the best. They helped me... - Cfoschini
Lesley, Harlold, and Chris are the best. They helped me find the right car at the right price. Smooth and easy process. They went above and beyond to make my experience exceptional. Thanks guys!
I purchased a new Nissan at this dealership, and the... - Jeff M.
I purchased a new Nissan at this dealership, and the entire experience was pleasurable. Richie and Levi were very helpful and knowledgeable, and assisted me in getting the best deal possible while staying within my budget. The dealership was neat and clean, and smelled fresh. The car prep was great, and they stayed well later than closing for me, which I appreciated. I will definitely go back, and recommend friends to go there as well. Kudos, and keep up the good work!
No service appointments. Told an oil change would... - Mcbhccd
No service appointments. Told an oil change would bec1-1.5 hours, get here and it 2-3 hours. No shuttle. Ridiculous and one more reason to get rid of my 2018 Nissan.
These people are crooks. They advertised a vehicle for... - fletellier
These people are crooks. They advertised a vehicle for 15,895 told me I could get it for 17K and jacked the price upon arrival.
Jalen was a very professional and knowledgeable guy. It’s... - Christian Peña
Jalen was a very professional and knowledgeable guy. It’s really refreshing when the person you’re buying from is the same age group and shares the same mindset as you. Funny and charming person.
Car Buyer Beware! We were promised a fix to our car,... - C-ville customer
Car Buyer Beware! We were promised a fix to our car, after they sold us one with an air condition system that didn't work, and then they reneged. Do not buy when there are honest dealers around. Imagine a dealership being able to get away with just about whatever they want to get away with. They say they value customer service, but our experience tells you otherwise. Dishonest, sneaky, and self-serving.
While in the process of purchasing a vehicle from this... - cowlessucks
While in the process of purchasing a vehicle from this dealership, they sold the car to someone else! The manager claimed that they don’t “hold” cars, but we were in the process of purchasing it! We had already worked out the financing, all we needed to do was sign the papers and pick it up! Buyers beware! Do not purchase a vehicle from these con artists!
Don't do business with them. I don't like talking badly... - vunguyen484
Don't do business with them. I don't like talking badly about businesses but they kind of deserved it. (1) for wasting my time and (2) for thinking I'm stupid.
Contacted them for a 2022 Nissan Frontier Pro4x (new truck so I understand its a "hot" item so buying at MSRP is not uncommon)
Bruno the sales guy was nice guy overall, told me I need to come in to the dealer to put down a deposit to hold the new incoming truck.
I decided to go in even though another dealership told me I can do the deposit over the phone, but was 2.5 hours away from my house if I had to pick up the truck. Priority Nissan is the closer dealer so more convenient.
Upon arrival I was told that the truck was going to be ~$5,000 over MSRP. They marked up the truck $5,000 over MSRP on basis that "Market conditions dictated the price"... this is BS. Needless to say I felt like they wasted my time for having me come in without disclosing the pricing upfront... they could have told me this via phone or email to avoid me "coming into the dealer..."
Anyway, I left. In the parking lot I called the other dealer... put down deposit on the SAME exact vehicle, same color and everything, for MSRP with NO MARKUP.... ALL WHILE ON THE PHONE. The other dealer also offered $800 MORE than Priority for my trade-in... ALSO... Priority Nissan's processing fee is $899... the dealer I ended up going with is only $599.
Again... Don't buy from Priority Nissan. Go to another dealer, save a lot of time and money elsewhere.
Very well pleased with Charles Baker an awesome... - alfreda.green67.ag
Very well pleased with Charles Baker an awesome saleman!..well mannered and helpful and knows his job! Thanks again!
We had the best salesmanSaid (Saeeed)...The only reason... - Davidhjr1
We had the best salesman
Said (Saeeed)...The only reason i purchased my vehicle from him is because of his relationship with God.
A few weeks ago my family rented 2 vans because we were... - Marikatwinone
A few weeks ago my family rented 2 vans because we were going on this big trip. So when we got there to pick up the vans one was ready and the other one was going to be ready the next day at 10.Even though we was schedule to leave that morning we said ok dat will be ok.The lady promise me and my aunt that it will be there.So the next morning when my aunt there to pick up the van it wasn't there. So all the people kept saying is I apologize but its not here.U don't know much that put us at an inconvenience we planned this trip 2 months in advance. We had 9 ppl to be in that van and they gave us 2 cars but we wanted to ride together. I jus think that people got to be accountable for their actions. If u sorry act like it. Customer service was very poorly. On top of that the wrong lady lied and said I promised it will be here in the morning and that was a lie. I do not recommend their rental services.
Recently, I took my car to have all 4 wheels aligned.... - cj
Recently, I took my car to have all 4 wheels aligned. They found one of the front strut bolt out of the 4 bolts was not it. I took my car back to have it installed correctly. But the service manager that they will charge again. They have not done anything to my car as far as I know. Other places I talked to, they guarantee with 6 months to 12 months. I would not recommend for the services there until things are changed. Good luck!
Aubrey was the best salesman. He is the go to man when... - Mandi fontana
Aubrey was the best salesman. He is the go to man when buying a car. Great place to buy a car! Highly recommend loyalty Nissan!
I was visiting the area from Delaware. It was just a 4... - Armyfinest52
I was visiting the area from Delaware. It was just a 4 day get away. In the middle of my stay in Washington DC. my automobile started displaying some operating problems. I commented calling around to find a Nissan dealer who could check out my vehicle for the problem. I couldnt get no appointment at such short notice because of my time frame to return back to Delaware, until I called PASSPORT NISSAN in Alexandria, VA.
I was so excited to get an appointment on a saturday @930am. I got to the dealership and went to the service office and was admittedly greated by a young lady name AshLeigh Wallace. She was very friendly and personable with a smile on her face that made me feel comfortable. She is a very approachable and extremely friendly person with her professional degree of pure perfection.Ashleigh listen to my issues with my vehicle and asked the right questions to best help me. She went out of her way to insure that I would get the best outcome. She suggested a diagnostic on my vehicle. She suggested somethings I could do in the area while I waited for the results. She keep in contact with me to deliver any updates by phone ,text and email. My transmission needed emergent repairs I was to leave the are Sunday she problem solved every adverse situation and made the repair happen. She went the distance and towed the line for the company in getting the best result and outcome for me as a valued customer and she made me feel that my needs was important to her. She even made my day extra special when she went to her boss and mechanics to ensure I had my car completed by the end of the work day ,which was a short day for them. I am so ecstatic about her amazine grind to do her best at every turn. She is a wealth of information and a exceptional resource. She got the job done without a sweat and it was hot that day. So hot that she seen me walk in the door after my walk to the park that she told me about and directed me to the refrigerator where there was cold bottles of water. Now that customer service! She is so awesome she invited me to keep her work email so if I had any questions or in the area that I can reach out to her anytime. I so appreciate her and her help and words cant even come close to how grateful I am for her and what she do. She took charge and I got results. Give the lady a raise and a trip to Hawaii. God bless the company and most of all God bless Ashleigh Wallace.
Very proud owner of my 2016 Nissan Rouge
US ARMY RETIRED
Website have one price, then when you get there the... - TLN
Website have one price, then when you get there the dealership have up the price! Then the sale person name Bert, said Nissan do their website & they have a disclaimer! Said my monthly payment would be one price. When I was walking out the door, after demanding them give my keys back to me. They came up with a lower price on the vehicle & monthly payment. I laughed & kept on walking out of the door! Don’t believe what price they have on their website, because it’s not true! Oh that’s right Nissan, do their website, They have know control over it!
UPDATE: We finally had to report the tag was lost... - wilshields
UPDATE: We finally had to report the tag was lost ourselves. It has been issued. It has not come in as they said it may take up to 4 weeks. I drove 2 hours today to get a 3rd temp tag and they said they could not issue a temp tag once the permanent tag was issued. This is a LIE because they have done it twice already. This dealership does not give a crap about customers post sales. I will never buy from this dealership again and I may not even purchase another Nissan in the future. Buyers beware. If you see a "Priority" sign, turn the other way and run!! We now have a hunk of metal that we cannot legally drive. Thanks Priority Nissan!
We purchased a 2021 Platinum Nissan Rogue on 5/6/2021. The sales person was great and no complaint on the vehicle. The issue has been getting the license plate. The license plate was supposed to be shipped to us in Virginia because we are about 2 hours away. After a few weeks we called and found out the plates arrived in China! We are still trying to get our permanent plates. We have put more miles on the vehicle driving back and forth to get new temporary plates that we have for anything else. The follow up from the dealership is horrible. We have to chase them down instead of them staying on top of this issue. We also found out they could have spent a few more minutes with us initially and just issued us our permanent plates. Now they are stating they have to go to Richmond to get them replaced. One more temporary tag and they lose another star!
all i can tell you about these crooks and liars is ! stay... - johnmeguardrailadows47
all i can tell you about these crooks and liars is ! stay away from them. i know from experience. they will pull every crooked trick in the book to sell you a car. also the servise department is the worst i have ever tried to deal with.
I’ve bought tons of cars and as a woman, I’m always... - bvaugn88
I’ve bought tons of cars and as a woman, I’m always worried I’m not getting a fair deal but Bob Kemp was amazing!!!! He was so laid-back and there was zero pressure. He showed me a breakdown of all the costs and explain them and even print it out the same car with an F 50 or 60 mile radius and that they had the number one price. Highly recommend colonial Nissan. It’s our second purchase from them. Go see Bob Kemp!!
Thanks Bill Roy, Sisters first time car buyer. Bill and... - oxoxox3
Thanks Bill Roy, Sisters first time car buyer. Bill and the First team Financing department went out of there way to help make this happen!!!
Sincerely, Donna Mayo
Worst experience ever. - carguy
Worst experience ever with a sales manager called Patrick. Please find Colton if anyone wants to make a purchase without pain.
I am looking for stores to make a purchase for a new CX-5. While I made an online inquiry on Truecar, Colton called me but he can't compete with the other quotes I have on hand. He did send me a message and told me to feel free to reach him out anytime if I have any questions. I figured out the lower quotes I have on hand tend to ask for higher monthly payments, so I called Colton back, unfortunately, he is off. After I talked with a sales person over the phone, a manager called Patrick called me back. He tended to be aggressive on the phone call. Especially, when I asked the lease terms, he refused to give me lease terms unless I GIVE HIM MY SOCIAL SECURITY NUMBER. [He said it's their policy, they only can provide me the numbers after pulling my credit scores. Can't believe it's something happening in Lynchburg.] After I asked him to whether I can talk with another sales manager, he became very aggressive: he told me he was the only sales manager there, no matter I called there tomorrow, next day, next day, next day, he would be the only one.
Eventually, (I was literally shaking at the other end of the phone), I asked him if I could talk to another salesperson, he refused. He told me they would give me the exactly same information. While I insisted to talk with another person, he started to not listen to me at all. He said thank you and hung up. I tried to call the Lynchburg Mazda back [trying to talk with someone to report my experience], I found out my number was blocked.
I think my experience might not represent the average customer experiences, but it does show the business styles of Patrick. My only hope at here is he won't call me back with any curse words due to the review.
Nissan of Richmond
Hart Nissan of NOVA