18 Virginia Cadillac Dealers

Trent is excellent to work with. - Vkrawley

Trent is excellent to work with. Always has a smile on his face. Very pleasant.

She listened to our concerns, gave us reassurance and her - JESURRAN

She listened to our concerns, gave us reassurance and her team fixed the issue We trust what Rhonda has to say, this is my daughter's car and she treats her like her own daughter.

Noisy, due to construction. - Murdock

Noisy, due to construction. The sales staff seems to go out of their way to remember the name of their respective customers.....that's different from most car dealerships. My service associate was very polite and attentive. My only concern is that there is an enormous turn around in the service associates. I have owned my car for almost 5 years and never had the same associate a second time.

After walking out of a different dealership feeling - yokotabob

After walking out of a different dealership feeling unsettled, I was browsing online and found a car Cadillac with the same features we were looking for, so I left a note. I was contacted by Sam that same morning and went to test drive the car. The entire staff was so nice and made the experience a very pleasant one. Give them a try and Sam is aces!

This dealership goes above and beyond for clients when - Bev

This dealership goes above and beyond for clients when purchasing the vehicle. I called them and they sent me all the videos and photos I asked for when buying the car out of state. Highly recommend. I love my Tesla

Mr. Dinh promptly returned my requested information and - williamsnancy124

Mr. Dinh promptly returned my requested information and scheduled a time for me to see the vehicle I was interested in. I was given the opportunity to test drive the vehicle. He was informative. Let me know about financing and I did not feel pressured into making a decision. Very pleasant experience. Not exactly how I remember the old cliche of the used car salesman.

I was having trouble finding a local dealership that - star5ky

I was having trouble finding a local dealership that could properly align my Corvette. A Corvette Club friend recommended Loyalty in Williamsburg. Even though it's a 20 mile drive from Yorktown where I live, it was well worth it. My Corvette now drives like new! Additionally it was a pleasure working with Nikki Harmon, the service manager. Nikki who was sincerely adamant that I got a good driving car that I can enjoy! Thanks!

We went to Charlottesville Colonial Auto Center to sell a - e911eagle

We went to Charlottesville Colonial Auto Center to sell a vehicle, no trade or purchase, from an estimate from Kelley Blue Book on Sunday 5/3/26. Martin Haggard got in touch with me Monday morning to set up an inspection and discuss a buy price for today. We got there on time and he was ready to negotiate. Everything went better than expected and even got a 45-minute ride back home with Shane. Awesome dealership and awesome Sales and associates. When I buy again, Colonial will be the 1st place I will go! Thanks guys!

Charles Wiley is my salesman. - robbieroyster5

Charles Wiley is my salesman. I visited Duke Automotive in December 2025 for my first time on a quest to order a 2026 GMC Sierra HD. The process exceeded my expectations. My wife and I have always been partial to GM products and since 2021 more partial to the GMC build. Charles was friendly and professional from the first visit to the dealership. There was a more relaxed atmosphere than other experiences in vehicle shopping. Everything that we talked about to put the order together was fulfilled. Absolutely no surprises or left out details. Charles has a passion for customer service satisfaction. It was great to have been on the receiving end. In my 39 year career I strived to do the same. I highly recommend Duke Automotive and Charles Wiley and look forward to a relationship for a long time.

Excellent - CJVA

I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

10++++. - debbisdu49

10++++. Awesome experience with them. Treated with the most respect. This was my son’s first car and they went above and beyond!

STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl

I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!! The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service". I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work." Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!! When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!! We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!

Horrible excuse for service personell. - tokheim39

My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?

Horrible potential car buying experience - ecologist633

Avoid at all costs. We tried to purchase a certified 2013 Cadillac XTS from the now Cadillac of Roanoke (new ownership). Completely insulting trade-in and they obviously thought they were dealing with people who were uneducated and could be scammed. Not so. We walked out and will never consider buying another car there. From a car buying standpoint, avoid at all costs.