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Joey was very helpful and good to work with. He explained... - Rmjm1946
Joey was very helpful and good to work with. He explained things well and all was completed as I was told.
Samona was my sales person and great to work with
Service was fast, on time and correct. Michelle is a pro... - drbob
Service was fast, on time and correct. Michelle is a pro and easy to work with. Cadillac CTS has been problem free. Excellent car. Great service
Holiday Cadillac Roadside Assistance - Karen Sublett
Holiday Cadillac provided me with Roadside Assistance and when car was able to run replaced my battery asap. Wonderful dealership. All if the people are so kind, knowledgeable and efficient.
Outstanding - David
The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.
I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019
I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!
Great service and professional service. 👌🏾 This is the... - Tarpley
Great service and professional service. 👌🏾 This is the best. Dealership in Virginia. The owner is awesome. I have purchased 4 vehicles from this company. Thanks
I brought my 2016 Cadillac STX in for warranty repairs.... - jpicon1969
I brought my 2016 Cadillac STX in for warranty repairs. Don in the service department went above and beyond to make sure I was treated with respect and dignity. I was given a beautiful loaner car while the repair was being completed and updated consistently regarding the progress and expected completion of the work performed. I picked up my car and everything was perfect. I appreciated everything Don and his technician did for me and especially appreciated the car wash.
The service department is excellent and the front desk... - robersonjk61
The service department is excellent and the front desk ladies was amazing talked too . But I will not be coming back get my suv fixed anymore. It's on a personal reason.
Reynolds really is a gem of a small town family... - IdontwanttodieinaMalloyford
Reynolds really is a gem of a small town family dealership, like they used to be. You can feel the tradition here because they've been around since 1938 so it's 100% authentic. If you could bottle up this experience, dealerships in bigger markets would desperately want to sprinkle this magic all over their showrooms and service departments, but that's impossible. I'm nostalgic because I even bought my first car here as a teenager off the used car lot. Even though it was a VW it's what I could afford at the time! If you live in the Orange area the smartest thing to do is buy a GMC, Chevy, Buick, Cadillac or Subaru. Since you'll get to so conveniently get expert service or do warranty work on it locally without having to drive over 20 miles to surrounding areas for other brands. But even with other makes you can trust their service and body shop or putting tires on your sports car or getting inspections done, it's all painless, friendly and you can trust the techs, the service advisors, the shop manager, the young lady that reminds you of an appointment the next day, the sales team, the family owners who actively work there everyday. Everyone here you can be assured they care about you the customer and your car, suv or truck. Any issues that do rarely arise they will go to unexpected lengths to make it right and you driving away happy in the end. In a small town you're not just another anonymous profit generator or sale. You're part of a community where exceptional businesses that have figured out what it takes to stay successful for over 80 years take pride in their personal customer service provided at a very high standard. Good reputation is everything in a place where everyone knows everybody and Reynolds has a great one in spades.
No customer service - disappointed
It took 3.5 weeks to repair a bumper on my 2018 GLC Mercedes. In that time, not once did they call me to update me. When we tried to call them we would often have to call 2-4 times before someone would answer - we found very quickly that leaving a message did not work. The excuse for not getting the fairly common part was that it was ordered from Florida and the hurricane delayed shipping. Actually we brought the car in at least a week before the hurricane. Was there no other part in the whole country that was not in t he hurricane zone? At the very least, you would think they would call me. My husband had to take over calling because I was so frustrated. He found out that the car might be available today - when we got there and I told the manager that we had not received a call he turned to the secretary and she said she was going to call us. I had to laugh. The work on the car is ok but if you expect even a tiny amount of customer service, don't go here!
GREAT VISIT. VERY PROFESSIONAL AND VERY NICE. SUPER... - CINDA01
GREAT VISIT. VERY PROFESSIONAL AND VERY NICE. SUPER CLEAN AND NEAT PLACE. WILL FOR SURE RETURN AND GET OTHER SERVICES DONE. SUPER HAPPY WITH EVERYONE!
SORRY service dept. - mepayne
Three and one half hours for an oil change and state inspection. With an appointment. Unacceptable and uncalled for. Beyond anything I would have imagined. I will NEVER return to this dealership for ANYTHING. If they were giving away FREE cars OR FREE service, I would NOT return.
Absolutely horrible Place! - short99
I had my truck sent there twice (I asked to have it towed there btw) by my insurance company for repair work by the automotive shop due to vandalism. The first time was great...the second was absolutely the worst experience ever. Shaun, the service manager said his "best guy" worked on my vehicle. I had bolts missing, seals leaking, grease all over my door and hood, brand new oil cooler lines I paid for, the only thing they sold me, LEAKING!. I took it back and they said it was fixed. Omg, it was still leaking oil! Said it was RESIDUAL! I can't even tell you how horrible this place is. Do not go there!
Lets talk about RONDA MCLEAN.I have had my car serviced... - Krys C
Lets talk about RONDA MCLEAN.
I have had my car serviced in the past at Suttle for 2 years straight and NEVER experienced what I did today 1/4/2021. Im visiting the area for the holidays and my transmission decides to give me a run for my money, I had the vehicle towed there 12/31/20 in hopes of them getting it in on Monday 1/4 since her team was off Friday....cool. Here we are Monday and the appts at 7:00am...mind you again...Im visiting...so any info in a timely fashion is critical so I may return home for my children to return to school. Well I have phone record of me calling her and leaving her a couple of messages...no response...call the service dept to be directed...no response but “ it hasnt been diagnosed” so I send my sister who lives up the street to go check because again...I NEED TO GET HOME TO FLORIDA and Im vehicle-less. Im on the other end of the phone when I hear how NASTY AND RUDE AND PASSIVE AGGRESSIVE this woman is to my sister when she is merely trying to get a status of my vehicle so that I know what next steps to take...its a but stressful when your dealing with a deployed husband and have to make serious financial decisions in his absence. My sister proceeds to speak with the manager which in our opinion was very understanding who ultimately got RONDA to call me at freakin 5pm...(did i mention my car got dropped off NYE and my appt was 7am today?) just to say I needed a new transmission. Soooo you couldn't just tell me that from the beginning??? I had to wait a full day to say a new trans was needed? Needless to say I had my car removed from the dealership because its service like that, that makes me NEVER want to come back and be mistreated and mishandled like that again. Im very disappointed with her attitude and customer service and I really hope her manager sets her straight because you never know who you are dealing with. I wasnt not once nasty to this woman and I was honestly excited to have my car taken care of there since Ive had prior work and services done there in the past and she was excellent. Very sad to see the way thinvs turned out and for what? She needs to fix her attitude and be very careful on how she communicates with her customers because the next one may not be so nice as to simply go see a manager. Very very disappointed in Suttle.
I love my Cadillac but will never buy another one living... - Ohiogirl59
I love my Cadillac but will never buy another one living in the Richmond area because the service department is the worst to make an appointment with. . Finally got an appointment, and was told what was needed to solve the problem. ($1500.00). A week later I'm driving and the noise returns. I was told by the service department to bring it back in for them to take a look at it. ($99.00) I was told " We don't know what's wrong". I have a live message from service department (Donnie Meyers) telling me there's dents under my car indicating I ran over something. Needless to say, I have to get my Lawyer involved to prove to them this type of service is illegal. Bridgette Hooper
Watch out if you are elderly and buy a car from Joe... - MearlColeman
Watch out if you are elderly and buy a car from Joe Bowman. I bought a car from them and one week later it started breaking down. It’s costed me more to get repairs then if I had bought a new one. They saw me coming, that’s for sure. My prayers are with people like them . I pray they will grow a conscience.
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.
My wife's brand-new 2005 Town Car has an integrated... - Skylaw
My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not.
The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say.
Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control.
One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful.
We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys.
Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.
Horrible excuse for service personell. - tokheim39
My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?