66 Virginia Subaru Service Centers

My first visit to the dealership in several months since - lizzdon

My first visit to the dealership in several months since I had an issue which only they could resolve (fob death!). Service was speedy, staff was attentive to time, made several suggestions but pointed out that my six year inspection was fast approaching. I will certainly return for that. Can't evaluate individuals since I don't know their names....

The absolute best dealership in the area. - britishbutchertattoo

The absolute best dealership in the area. Service department is second to none. Always kind and courteous, knowledgeable and never feel like an inconvenience to them no matter how big or small a problem or question is. The whole of Stafford Brown Subaru Manassas is excellent. I cannot speak highly enough of them. I refuse to go anywhere else

Service manager and including all the employees are very - jungjaklee

Service manager and including all the employees are very kind, every service I got through them was really satisfied, also diagnosed correctly and repaired timely manner. That is why I am taking my car to that dealer even though I live 20miles away.

I am especially pleased with Farrish Subaru. - caw4345

I am especially pleased with Farrish Subaru. I am an 80 year old single female with no children. I need all the help I can get when it comes to servicing my car. Farrish Subaru provides that special kind of family like help for me, They listen to my concerns, do a complete diagnostic testing of my car, and have the technicians examine and then advise me of repairs. I am presently driving a 2017 Forester. Farrish Subaru keeps my car in great shape. I never have to worry about what I should do next. I am always confident that my car will take me where I need to go. Thank you Farrish Subaru.

Very friendly, very knowledgeable. - CEEERNIE

Very friendly, very knowledgeable. The work was done on time. Absolutely no complaints about my experience.

Always willing to help in order to meet your - elween34

Always willing to help in order to meet your expectations. Great dealership with outstanding people

I bought my Jetta from Casey and have taken it in for - glenbardw61

I bought my Jetta from Casey and have taken it in for inspections and service ever since. Mike is very knowledgeable. They do a throrough inspection. After they inspect the car they wash and clean it at no extra charge. Most of the time my car does not need any thing done on it.

Valley Subaru has a wonderful service department. - wscrst

Valley Subaru has a wonderful service department. I am always kept informed and treated with the utmost respect. They keep my outback running like a brand new car. As soon as my daughter gets her license, I'll be returning to Valley Subaru to make my next purchase.

On Friday, May 23rd, my wife told me her Subaru Impreza - Ivan M.

On Friday, May 23rd, my wife told me her Subaru Impreza was showing "lights" on the dashboard, and asked me to check them. I realized the "Air Pressure" icon was on, tried to put some air on the back left tire, at no avail. I decided to take it to Tires Plus in Hagerstown, MD, where she has her clinic. We dropped the car almost at closing time, they will give us a call on Saturday to let us know the damage and the cost for repair. Mid morning Saturday I got a phone call, and though all we wanted was the tire repaired, he read to me a laundry list of issues that, allegedly, were wrong with our car, alignment, oil change, and what not, most of the stuff had nothing to do with our tire. Besides, I took the car for maintenance less than a month ago. They told us the tire could not be repaired, which I was expecting, and given the car, like all Subaru, is an All Wheel Drive, we needed to buy two tires for the back, not just replaced the damaged tire. Long story short, the two tires plus all the tune up were close to $900.00. I smelled rat, told him I had to talk to my wife about it, will call him back. It was Saturday, my wife was still sleeping, only day he can sleep late, I had no intentions to wake her up. I called Subaru of Winchester, Service Department, and asked for Brad Elmore, who I relate the most for maintenance and care of our vehicles, the Impreza and the Forester SUV. He wasn't there but I had Logan on the phone, always ready to help. I explained to him our predicament, and he was clear that if the tire had to be replaced, it had to shaved to adjust it to the other tires. I understood it was a more complex operation than I originally thought, thanked Logan for the counseling, and next I called Tires Plus, I told them we didn't want any work done, we'd pick up the car on Monday, thank you very much. After picking up the car, I realized the tire was low, the Air Pressure icon was up, which forced me to replace it for the spare tire, and drove to Winchester. I called Subaru of Winchester, Brad was in already that day, explained to him what transpired, he told me just come over, we'll take care of it. I got there at @ 11:45 AM, and told Brad I will wait for a while, but if it turned out to be a bigger issue, I would get a loaner and go home. At 12:15 AM, Brad came to talk to me, explained that my suspicions about Tires Plus had been confirmed, and he continued to explain what happened to the tire. I thanked him and told him no problem, I'd continue to wait. He said "No, the tire has already been repaired, you're ready to go." I couldn't believe my ears, reason I didn't understand what he was telling me the first time, that the job was already done. I went back to his station, still in shock, and asked him how much was for the job. He said nothing, courtesy of CMA's Subaru of Winchester. I thanked him profusely, but he was not done yet, he handed me a ticket for a car wash at the place they wash their cars. I don't believe in "luck," luck doesn't exist, you're either blessed, or you're not. For me, it was a blessed day, thanks to The Most High, to CMA's Subaru of Winchester, and their employees, Logan with his advise, which helped us make the right decisions, and Brad Elmore with his finesse and care, extending CMA's Subaru of Winchester's courtesy to us. Besides saving us money, taking our car to CMA's Subaru of Winchester was the right decision, as they have the expertise and the experience to take care of our vehicles, reason we go to them, despite having other dealerships closer to us. Talking to Brad before leaving for home, I told him about the estimate from Tires Plus, and explained that in all my reviews, I always put emphasis on TRUST, with capital letters. TRUST is the reason we have consistently taken our cars to CMA's Subaru of Winchester, because we know of their commitment to honesty. TRUST is the reason CMA's Subaru of Winchester has our undivided loyalty. Ivan Menjivar

Professional and attentive team that genuinely cares for - Ebhome

Professional and attentive team that genuinely cares for their clients. A pleasure to do business with them.

Quick and efficient, kept advised of what was needed and - heinrigr

Quick and efficient, kept advised of what was needed and given advice on some optional items

Friendly and courteous check in, efficient and through - J&J

Friendly and courteous check in, efficient and through with appropriate questions regarding reason for visit, even though may be known by computer info. Always clean drive in area, out of the weather, usually. Complementary 27 multi point vehicle health inspection and car wash are also offered. Waiting area is comfortable and has coffee and additional snacks with some reading materials for those like myself who generally wait for my vehicle to be serviced.

From making the appointment to checking in to checking - Outback Owner

From making the appointment to checking in to checking out, my appointment went very smoothly. The waiting area was very nice and I enjoyed a cup of freshly ground coffee.

Friendly staff; does not do maintenance when not - emwilton

Friendly staff; does not do maintenance when not required; concerned about owner comfort while waiting

We were referred to Sheehy of Springfield for service by - frugal.hokie

We were referred to Sheehy of Springfield for service by Subaru Corporate because other dealerships dismissed our concerns that the oil pan was leaking. Trevor and the rest of the service team did a great job validating that there was a problem with our car and fixing it. Thank you so much!

Excellent Customer Service - Roboman$$194@@

Helpful, friendly and professional staff. Almost no waiting time, and when the car is ready I am confident that my car drives like a new one.

I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019

I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!

Recall Notice - Jean Welch

I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!

Reliable, fairly priced, intelligent service. Excellent... - MadDawg

Reliable, fairly priced, intelligent service. Excellent place.

My wife's brand-new 2005 Town Car has an integrated... - Skylaw

My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not. The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say. Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control. One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful. We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys. Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.

From sales to service, this is the Subaru dealership to... - alemansee

From sales to service, this is the Subaru dealership to go to. I recently purchased tires for one of my Subarus that I bought from here. The price was competitive compared to other local tire specialty shops. These people are professional, polite, and the service was performed quickly.