From the first encounter for service. - b.forest
From the first encounter for service. To what ultimately became a trade-in transaction, my 2018 Crosstrek, for a 2025 Crosstrek, at no point did Flow create a sense of mistrust. Quite the opposite. Service representatives were engaging, respectful, willing to provide what ever I needed to ensure my comfort. A sense that my car, my dog, and myself were in competent, thorough and knowledgable hands. Professionals. Plain and simple. This ultimately brought to a state of trust that moved me to say “yes” to trading in my car for the newer model. The transaction for this trade-in was handled with patience. Every action was to ensure that our business was beneficial for both buyer and seller was made evident. Among my first financial management lessons was the old maxim: “You get what you pay for.” My interactions with Flow Subaru of Charlottesville have left me with a sense that I belong to something bigger than just a business, consumer relationship. This is important. Very much so. What lingers in me is the sense that they know, understand, and most importantly; demonstrate this vital necessary relationship. Especially when it comes to something central to ones life as your automobile. There is only one simple phrase that encapsulates my willing devotion to such a relationship: Thank you. One last thing. Their name, a word as instructive as it is philosophical: “Flow” - is not lost on me.
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