84 california Kia Dealers

Jesus and his crew did an excellent job for me and he - Susan

Jesus and his crew did an excellent job for me and he explained all that was done. It was finished in a timely manner, and I really appreciated all that they did for me.

I'm now a repeat customer with this outstanding service - James T.

I'm now a repeat customer with this outstanding service shop. Competent, customer-focused service. Sam went above and beyond to explain my car's service needs.

My husband leased a 2026 Kia Sorento from Kia Cerritos on - d33mez

My husband leased a 2026 Kia Sorento from Kia Cerritos on April 24, 2026. I am writing this review because I was the one who had to fight for any kind of resolution, and future buyers deserve to know what we went through. Week 1 — Kia Connect issues: Within the first week, we experienced issues with Kia Connect and had to return to the dealership. The sales manager and finance representative were dismissive and came across as rude. Our sales rep was kind and helped us get it working. But the fact that we were back in the dealership within a week of purchase was already a red flag. May 9th — Door handle falls apart: Less than two weeks after purchase, my husband closed the driver's side door and a piece of the door handle came off in his hand. On a brand new vehicle. He didn't report it because he didn't want to deal with the poor customer service again. That alone should tell you something. May 21st — Rodent infestation discovered: We began noticing a horrible odor coming through the air vents. It escalated quickly — we were gagging, nauseous, and wearing medical masks inside our own car. The smell was so strong it transferred to our clothing. We spent approximately $80 out of pocket on odor treatments and carpet cleaning. After investigating with an endoscope, we found sunflower seed shells, food crumbs, and live maggots inside the vehicle. We also found a plastic trim panel near the passenger-side windshield with a hole that had clearly been chewed through by a rodent. Based on everything we found — the nesting debris, the maggots, the gnawed trim — this animal was in the car before we purchased it. The vehicle was not properly inspected before being sold. I have photos documenting all of it. The dealership's response: After several days of texting the sales rep (who was responsive and genuinely tried to help within her limits), we were informed that the dealership would need to charge us to locate the source of the smell. We were not at fault. We have photographic evidence this predates our ownership. We are in the middle of an out-of-state relocation with a tight budget. And they wanted to bill us. Kia markets a 10-year warranty as a selling point. But when a customer reports a broken door handle, a rodent infestation with maggots, and chewed trim — all within 30 days of purchase — and the response is to charge them? That warranty means nothing if the dealership won't stand behind the basics. My husband is now stuck in a lease on a car he has no confidence in and deeply regrets. He trusted the process. He was let down. My advice: Research the dealership thoroughly before you buy. Inspect the car inside and out — including areas you'd never think to check. Ask questions and get answers in writing. Because once you drive off that lot, you may find yourself on your own.

Mario, my salesman, Anthony is management and Carlos were - Jax.904

Mario, my salesman, Anthony is management and Carlos were very professional and made my lease perfect. Got exactly what was promised . I would give them 10 stars if possible F.G.

For an oil change service, the Service Dept. - PHILFVAND82

For an oil change service, the Service Dept. let me leave with my engine almost a quart-and-a-half overfilled. That should never happen if properly verifying the oil level at the dipstick. At least they took ownership of the issue and inspected/documented the problem for future reference if needed.

After purchasing this car and was really excited about - anerok

After purchasing this car and was really excited about it. A few months later i opened the sun roof and noticed a tear in the wind deflector around the sunroof. I called the service department and spoke with Kenneth. I explained the situation and sent him pictures of it so he can check the warranty status. I then emailed him again days later to see what the status was. He said it was covered but i would need to drive all the way out there for inspection. I had to take a day off work and drive out there so they could take a picture of it. I waisted an entire day , gas, and he had an attitude problem as well. I explained that I didnt understand why i would have to go there to get a picture, when i already sent multiple pictures. He said if i didnt like there service there were other dealerships. What is this guy talking about. I just bought this car brand new from them. He then said it would be a 2 to 5 hour wait. Afterwards he said they will order the part and i will have to bring it back and drop off for repairs. I also told him there is an air gap on driver door making a loud sound. He didn't have that looked at. I guess i will have to live with the problem. I asked for gas for waisting my time and driving out there. That didnt happen. Just attitude. I wish i never bought this car from them.

Jonathan and Bashar Great Service. - infreno

Jonathan and Bashar Great Service. Amazing customer care every thing done fast . .Great personality and Personality.

I went in with no expectation to purchase a vehicle. - icoria31

I went in with no expectation to purchase a vehicle. I had received some great offers from Metro Honda and had an appointment for an appraisal, but just thought I'd check out the Kia Sorento Hybrid because of the warranty and price compared to a Honda pilot. Jalil and his boss Roberto were great to work with. They definitely did their best to work with me and get me the best deal. Never felt pressured, talked down to, and always felt comfortable. Would definitely recommend working with them

I spent almost $2,600. - tcelmore

I spent almost $2,600.00 for service here. They told me they would have my car ready by 1 pm and never called or text. I finally called them at 2:30 pm and kept getting their answering service. I left several voicemails and texts and no response until after I told them to have my car ready because I was coming in to pick it up. They told me they are having issues with their phones, but there is no reason they couldn’t have called me to keep me posted. Also, the girl with the wrinkled shirt at the front completely ignored me when I told her I was very unhappy with the service there. Upon looking at the reviews, they really need some good customers and I spent a lot of money there for them to treat me like I’m garbage. I will NEVER bring my car back here. If I could give them zero stars, I would. Take your car somewhere else. Anything is better than this.

Very courteous staff and prompt service. - evan

Very courteous staff and prompt service. always accommodating and met the needs of the customer

Poor customer service from Fransisco service department - Disappointed

Poor customer service from Fransisco service department and from service manager Jacob, A waste of time with them both.

My fiance's family and I have purchased a total of 4 - sylviawrosz

My fiance's family and I have purchased a total of 4 vehicles and leased 1 vehicle from this dealership. A year and a half ago when I was in search of a new car, it was an easy option to come here since the family already had a relationship with the dealership. I purchased a used 2021 Sportage which had happened to be turned in 2 days before. Given that information, I had wheel and tire, key and extended warranty to 100,000 miles added to the purchased to ensure that we were covered in case anything came up that wasn't analyzed in the mere 2 days they had had this vehicle. We even drove it off the lot dirty because it hadn't been detailed yet. A year and a half later, I had 3 separate instances where the car slowed down on me to 25 mph on the freeway. I was able to get it looked at each time, run engine cleaner and change the oil (even though, it wasn't time for my oil change). Once it happened the third time, I had it towed to this dealership and told them the codes that popped up on my last incident. I am not a typical girl who is ignorant to cars and their function/operation. I have worked on machinery myself and already knew this was an issue with the engine. Luckily I was only at 90,000 miles so is something that is still to be covered under warranty. It looks a week and half and "tentative approvals of $750 (until warranty covers the claim)" for them to tell me what I already knew: I needed a new engine. After a week without a vehicle (here in San Diego, with 2 jobs, where public transport is just not an option) I asked about a courtesy vehicle. They said they couldn't offer that until the Kia claims department arranged for the engine swap. Instead, Kia claims authorized a rental credit of $35/day (with me still out of pocket by $16 a day) for 4 days until they could determine responsibility. Once the engine swap was approved, which was a surprise to NO ONE, they extended the rental for only one more week. I asked 2 more times about a courtesy vehicle; because I wasn't thrilled that I was paying out of pocket at all. THIS IS WHAT I GOT AN EXTENDED WARRANTY TO PROTECT ME FROM. I was told "you're already getting a credit, so we're just going to keep you in the rental". I was also told at one point that "they don't do that"-- referring to offering loaner vehicles. I finally picked up my car with a new engine after over a month of not having it and now I am being told they are only covering the vehicle for two weeks, telling me that "that's 5 more days than I should have gotten". Essentially, the dealership took more than the 2 days allotted for the engine swap (and the repair department DID inform me that it could take "weeks" not days...). So this delay is not covered and now I am being told I have to pay for a whole week and some change on this rental that I shouldn't have had to pay for in the first place BECAUSE I HAD A WARRANTY!!! Now I am being (once again) ping-ponged back and forth between the dealership and the Kia claims department for the extra rental credit I deserve. Unfortunately I keep tabs on and write legal contracts for a living so I am disgusted by the amount of time I have wasted on the back and forth and keeping tabs. I will say that Robert (the manager) was helpful in getting some of the process and moving it along; and Stephanie (from the repair department) is a gem and I know she took some heat and frustration. The gentleman who sold me the vehicle was also sweet but he doesn't even work there anymore. And these 3 people are the only reason this is a 2 star and not a 1 star review. Because this has been xxxx on earth for the past month and I will not change a word on this review on any platform until someone gets back to me on this. Enterprise still hasn't charged me and I am NOT paying $400 when I paid thousands for an extended warranty, I'm sorry. With the amount of Lemon Law issues Kias have I am SHOCKED they weren't more diligent with the situation.

Best Kia in southern CA! - KSOCO

Best Kia in southern CA!! Highly recommended- people actually care about your car here - I will return

Blindsided and completely duped by Winn Kia of Fremont. - Janaina A

Blindsided and completely duped by Winn Kia of Fremont. I was told the LoJack was pre-installed and could not be removed, so I had no choice but to pay for it. I’ve since learned that was false—it could have been easily removed. I’m now out $1,800 because of their misleading information. My car also has a matte finish, and no one explained how fragile and high-maintenance it is. Scratches can’t be buffed out, washes must be touchless or hand wash only, and they still won’t remove things like sap or debris. I’m left with a delicate car that cannot be properly cleaned unless I go to a specialty shop. I let the manager know about my experience, and while he has offered to talk, I don’t trust them and want everything in writing. So far, they have provided no resolution. I deeply regret buying from them and feel completely taken advantage of. Do yourself a favor—drive farther to another Kia dealership. Stay far away. This crosses the line from pushy car sales into outright misleading and deceptive sales practices.

Beware of the Roseville Kia Dealership. - jazystorm22

Beware of the Roseville Kia Dealership. This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my husband and I purchased a Kia 2024 EV9. I met with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue. Sales managers Hurtado, Vue, Matz and finance manager Costello told my husband and I the following: It is the policy of Kia that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not Kia’s policy. We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance America. Managers submitted the customer satisfaction survey without our authorization. Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application. Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. Wells Fargo denied our application saying that the “term was excessive”. Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight. Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions regarding customer sales experience. The Roseville Kia Dealership should be investigated for conducting, in my opinion, unscrupulous business practices.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

Outstanding dealership. - markaliveandwell

Outstanding dealership. They did what they said and said what they did. Very transparent and excellent communication. Bought completely online and they delivered it. The whole experience was fun and exciting.

Poor Communication and Lack of Accountability Rating: 0 - Neo5050

Poor Communication and Lack of Accountability Rating: 0 / 5 I am beyond frustrated with the service department at Future Kia of Clovis. While I understand that complex repairs—especially EV battery replacements—take time and internal approvals, the complete lack of communication and professional follow-through is unacceptable. We dropped our EV off on Monday, March 23rd, for a diagnosis. We were promised an update by Tuesday; we didn't hear anything until Wednesday. Once the diagnosis confirmed a full battery replacement was needed, the lack of transparency became a recurring theme: Wednesday: The agent stated he needed manager approval within two hours. No call back. Thursday: I had to initiate the call. I was told they now needed "Kia Engineer approval" and would have an answer by Friday. No call back. Saturday: I called again. My agent was off, and the coworker I spoke with couldn't help because no notes had been updated in the system. No one knew the status of my vehicle. Monday: I called again. The agent promised an update by 1:00 PM. Once again, no call back. The core issue here is a total failure in customer service. I shouldn’t have to chase down an advisor for updates on a major repair. Even if the agent is waiting on third parties or engineers, a professional provides status updates. Being left in the dark for a week is not how you treat customers who have entrusted you with a high-value vehicle

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

warning!!! deceiving and dishonest people - yanni

so sorry i walked in this place they gave me false promises to convince me sign the contrect when i came back 1 day after i found out i wad frouded the dealership manager was agressive and scary and didnt care to hear what i had to say. be carfull from this people... i already file a complain with department of viacle investigations just wanted to warned you all before making my mistake

Extremely thankful and happy with the best team at this - Cici

Extremely thankful and happy with the best team at this dealership. Sales person Elena , Raul, and Jordan - the finance manager. Thank you for your time, patience, and commitment to your customers. Elena ensured that we had the best experience buying a new car. While these purchases tend to be stressful, Elena made sure that it went as smoothly as possible. 100 % recommended!!!

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

Great customer service - snyds31

David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.

Scammers. - rochecarv

Scammers. Rude service reps that condescend to you when speaking to you and not customer oriented.

Leonela and Romero did a great job. - brent08thomas

Leonela and Romero did a great job. Both very professional and responed quickly had the car done 3 hours

ooking through the reviews it seems like this dealership - SIRIRISHWELCH

ooking through the reviews it seems like this dealership is good at selling cars. But there service department is showing to be the worst in Redding! My mother in law had to have her car taken in mind you the car only has less than 40,000 miles. They have had it over two weeks, there sales keeps calling trying to get her to buy a new one when hers is already paid off and again has less than 40,000 miles. Every time she calls they just tell her they haven’t even looked at it yet ( they have had it over two weeks ). They keep messing with her on a loaner saying she was 5th on the list, then 3rd, now she is 6th. You email them and get no response. I feel they are dismissing her because she is an elderly female woman. She has missed 3 Dr. appts already and can’t miss anymore so now is having to start scheduling Ubers and come out of pocket when she only gets social security.

Warning do not use this dealership. - MJK

Warning do not use this dealership.Bait and switch. Was told that every car comes with low Jack. As well as pulse At the end of making our deal, I did not receive the low Jack, as promised in the original agreement and in financing, they tried to persuae. You to get the platinum warranty, along with them. Platinum, synthetic oil. I was able to negotiate a deal which I paid cash on so I did not finance a warranty. However, they said they would be giving me a code for the load Jack, and it was not even on the car and afterward in the car. I asked, well, how does the low Jack work? And my sales agent stated that they should have gave you the code in finance. I walked in, talked to the general manager, and she replied to me that there's no money in the deal that that was negotiated. However, my salesperson stated that it was. looked at arthur he replied sorry he put his shoulders up in the air and stated "I don't know what to say. She's the boss." Please do not use this dealership, as they will defer you and take your money. This was on May 5th 2025 They also made up additional fake emails on the contract and warranty that i'm still today.Pursuing to have them, change and have not done so yet. At at the moment. Shame on me for not asking the question. Prior to signing the contract. I do understand I have a 3 day period which they might get this car back today. I just want to warn people out there to be careful and do their homework as I spent over 6 hours at the dealership and purchased several cars and trucks over the years. This is the worst experience i've ever had. PLEASE TAKE THIS INTO CONSIDERATION WITH DEALING WITH THIS DEALERSHIP.

Turn in leased vehicle - Benthomas00

Went to turn in a lease vehicle and look for a replacement car. Sales people said their system had been down for a week and could not accommodate us. Suggested we go to Irvine Kia. Why have a dealership? Very unimpressive

crankshaft pulley bolt - R&T

I am consistent about maintaining my car and when things come up. Had a weird vibration in the steering wheel that was diagnosed as nothing. This happened just prior to the 100,000 mile warranty expiration. I took it in again when it persisted, just slightly after the 100,000 mile warranty expired and the problem was diagnosed as a broken crankshaft pulley bolt. They also gave us the impression that they knew if was probably this problem when we brought it in originally. I was furious but what can you do. Now, years later, I receive a class action lawsuit notice about this very problem. Bad news is that I have sense tossed the receipt to prove that I had to pay the $1,000+ repair bill. Very, very frustrating.