Irma G is the name of the person who issues the checks for refunds at Kia of El Monte. She is giving me the run around and worst. When I first called, she told me that she knew that they received the payment from the insurance company for my warranty but she couldn't find the record or something to that effect. I thought that was lame, however, I gave her a chance. She then told me she was going to call me on Friday, December the 10th and that my check should be ready then. She didn't call on Friday, the 10th. I called yesterday, the Monday, the 13th and she told me the same excuse, she still couldn't find the record. So I told her that that wasn't my problem. I want my check. She then said that it should be ready after 5:00 pm. I told her that I work at 4:30 p.m. I asked, how about tomorrow, December 14th? She said, yes. Just come in anytime after 10:00 a.m., your check will be ready. Today, is Tuesday, December 14, Before I went to Kia of El Monte, I called Irma and asked if my check was ready, she said yes, just come in. This was about 10:15 am. I arrived at Kia of El Monte around 10:30 a.m. They asked me to wait and have a sit. Irma came to ask me if my refund was for cap/gap? or the warranty? I was baffled. I thought my check was ready. And how can she not know at this point what it is that I'm getting a refund for? Clearly, this lady is doing all she can to irritate me and make me miserable. She returns with a check for $729.50. She then asked if I was still paying car payments to the bank. I said yes. She then picked up the check and said, "I made a mistake then. This money goes to the bank." I told her, no. I bought the warranty separately. She then made some smart remarks about no more warranty coverage that if something happens, it is on me. To which I ignored. I deposited the check right away to my credit union. Right after I left my credit union, I received a call from Irma. I was driving and my phone was in my purse so I didn't answer the call and had no idea it was Irma. She left a message telling me that she had made a mistake with the check and not to deposit it; that they are going to put a stop payment on it. That I need to go back to the dealer and get the correct check. How far is she going to go with this? The people who work at Kia of El Monte are scum, the lowest of the lowest. Liars!!! If their mouth is moving, you know they are lying. TO AVOID MAJOR PROBLEMS, DO NOT GO TO KIA OF EL MONTE. REMEMBER, IF THEIR MOUTH IS MOVING, THEY ARE LYING.