1,096 new jersey Used Car Dealers

BEWARE OF THESE SCAMMERS! - Chavalas of New Jersey

BEWARE OF THESE SCAMMERS!!! VEHICLE FAILED SMOG!!UNREPORTED DAMAGE UPON VEHICLE ARRIVAL!! Purchased a "CPO" vehicle from salesman Edwin Garcia Sarita APROX AUGUST 08 2025. ,besides him being antsy and pushy ,everything went downhill when he didn't want to provide a purchase order for my bank unless I did a $500 deposit then I jokingly asked if he'll top the gas tank, declined and started begging to give him a 5 star review for a full tank of gas. Moving forward, at moment of e-signing document I noticed they had added 10 miles on documents on top of it's true mileage (basically once vehicle is out the lot whatever issue it has I'm sure I'd get told "well you drove it 10 miles already,not our fault). I made them correct this against their will. I paid for vehicle to get shipped from NJ to California , upon arrival the vehicle has huge dents on the passenger side ,rock chips,scratches that were not mentioned and not shown when asked for full car details,videos and photos (Edwin Garcia Sarita sent them to me via his personal Whatsapp and via text). Clearly he avoided pointing the camera at the issues. Contacted Ivonne Flores (some type of unprofessional manager who avoids and hangs up on you) , sent all the pictures I was provided by Edwin Garcia Sarita + pictures of transportation company pointing out the dents,rock chips,scratches, the broken RF mirror ,etc. after multiple avoided calls,she finally responded stating the damages were shown and they can offer 500 as goodwill. Crazy. That's basically them admitting to the issue and trying to shut me up by signing a document and accepting 500 from them. Next, took the vehicle to get it smogged,fails . Called GM,took vehicle to local Chevy dealer,they put the scanner on and it's throwing at least 5 different issues + Theft Deterrent System has been activated and won't let me start the car unless I cycle through pressing the push start for a while in hopes that the vehicle recognizes the smart key. Sometimes it doesn't recognize the smart key at all leaving me keyless. Called Paramus Chevrolet, was told Ivonne Flores (manager) was not in the office ,explained the situation ,advised of seeking legal help for fraud and misrepresentation,Ivonne quickly tapped in the call,was told to send smog failure documents via email, I did exactly that. Now Ivonne Flores is telling me I need to drive the vehicle to reset whatever issue it has. Keep in mind the vehicle has temp tags from NJ in California , not registered; I'm not exactly at free will to drive the vehicle for who knows how long . To begin with the vehicle should have been ready to go when it got here, the vehicle isn't even passing smog! Worst dealership ever, while searching for auto shipping company I was advised and warned by a carrier that Paramus Chevrolet went down hill after the original owner sold the company. After all these issues they're still avoiding me and telling me I need to drive/ take care of vehicle issues on my own. I feel a responsible dealership would have scheduled me with a local dealership to get vehicle inspected and quoted for paint/body work under their company Paramus Chevrolet and get it taken care of,instead of being offered $500 TO SHUT ME UP AND FORCED TO SIGN A DISCLOSURE. Standing by for their resolution otherwise I'm sure any attorney would have a field day with them, cosmetic damage, the theft deterrent system warning, and the inability to pass a smog inspection--constitutes fraudulent misrepresentation and a deceptive trade practice.

Yes the entire process from sales manager , sales rep and - benytal

Yes the entire process from sales manager , sales rep and finance was held in the utmost professional manner. I have a consulting company I am a sales and cs life coach and I think this dealership gets a 5 star

I had a great experience working with Yusef. - matthewlcorrado

I had a great experience working with Yusef. He is friendly, accommodating and patient. I would highly recommend him to anyone who is looking to purchase a car.

We had a great experience with Bridge Auto Group on - Bgo2u55

We had a great experience with Bridge Auto Group on December 10, 2024 especially with our sales man Bob Weiner. He did not over sell the car we purchased, he allowed the car to speak for itself. He was patient, warm and we thought he did an excellent job with the whole buying a used car experience. We would definitely recommend Bob and this dealership to others.

Do not go here. - annettec

Do not go here. I brought my car in when the EPC light came on, thinking VW would be a better choice than my trusted mechanic—big mistake. I was told I needed certain repairs, paid $1,800, and drove off the lot. The very next day the same issue came back. When I brought it back, I was told it didn’t make sense to fix my car because of all the other repairs it needed. Why wasn’t I told that before spending $1,800? There was no conversation that the fix probably wouldn’t won't be worth it until I brought it back in. They said I could apply the $1,800 toward a new vehicle, but days passed with poor communication, and it didn’t seem like my “credit” made any real difference in pricing. It felt like a way to wash their hands of the problem. When I declined to purchase a car, I spent nearly two weeks trying to reach the service manager, Lewis—leaving multiple voicemails and being told he’d call me back, which never happened. I left over 7 voicemails and messages to Lewis. I even called the general manager, who claimed I hadn’t left a message. It wasn’t until I threatened to report the issue to the state that I finally got a call, only to be told there was no way I’d get a refund while them just protecting themselves. I should have stayed with my local mechanic, Northeast Auto, who has always been transparent—something this dealership failed to provide. If you want poor communication from most staff including management, zero accountability, and no transparency, go here. If you want honesty, respect, and care, go somewhere else. I will say that Stu from the service team was helpful in getting me into loaners and responding in a timely manner—kudos to him for actually showing care. Maybe management could learn from him.

liars and scam artists, stay away. - k

liars and scam artists, stay away. If your sales manager is Sergio definitely stay away!!!!!! don't bother contacting the general manager Harout he is equally useless and a liar.

So, let me tell you about these guys, the Hyundai - rod.williams

So, let me tell you about these guys, the Hyundai dealership service department in Flemington, NJ and my experience with Hyundai USA. I shared an earlier service review on Google which I'll soon be updating there as well. In short, I'm an 11-year Hyundai owner of 2 vehicles (2014 Santa Fe Sport 2.0T & 2021 Kona). The Santa Fe's driver door latch broke making it impossible to open the door (automatic lock worked but the door latch wouldn't engage). Took it to Fred Beans and they said they'd have to order the part, and the repait would be around $650. Brought it back 3 days later for service and I received a call that they couldn't get the door open to get to the latch. Here's the 1st kicker: They said they would have to damage the door panel to open the door to get to the latch, and that the entire repair would COST ME over $2800!! I explained that if they broke a part attempting to fix anything else on the car, that I wouldn't be charged for it, but they told me this was somehow different. The service tech even said that he had done me a favor by not charging me a diagnostic fee of $199, even though they didn't do a disgnostic because I told them what the problem was. I declined their service, took my car, and contacted Hyundai USA hoping to get a more reasonable resolution. The 2nd kicker: When Fred Beans Service returned my car, they left a part in the center cupholder and broke my automatic door latch! I took it back and was told that the lock broke while they were trying to get the door opened, and that the part was left out because they thought I was going to let them fix the door. Notice, I found these two issues on my own, and they refused to fix the power lock that they broke saying that it would be part of the overall door repair. Kicker 3: I took my car to a body shop and they showed me where the door panel had been damaged by Fred Beans service department when they attempted to get the door opened. I took a picture, and then asked them to fix the door latch. They opened the door and repaired the latch and the lock for $648! Kicker 4: Hyundai USA provided no solution either after two weeks of no contact, when I finally followed up with them! Kicker 5: Fred Beans Hyundai of Flemington is STILL sending me email "reminders" that I didn't have that $2800 service performed and that I need to schedule it. Someone representing as the owner responded to my Google review, acknowledging the problem and suggesting that I contact the service manager again. Why would I do that unless they are going to repair the damage done to my door and reimburse me for the repair?!?

I took my car to this location for a diagnosis, as I was - Mike

I took my car to this location for a diagnosis, as I was having an issue with my motor blower coming on intermittently. They misdiagnosed me on 3 different occasions to the tune of almost 2 grand. Each time I brought the car in, they'd tell me they figured it out this time. They changed my climate control box and BCM, claiming it was faulty, but the issues persisted. I decided to take the car to an electrical mechanic, and he found that not only was the issue simply a wiring harness issue, but the climate control box this dealership got for me was faulty. Thankfully, I still had the old one. I contacted the dealership and their answer was basically, sorry nothing we can do for you. They love to brag about having techs with 30+ years of experience, but it's obvious that doesn't translate to ability. When I looked online it appears I'm not the only customer with this same issue of suffering at the hands of their incompetence and ineptitude and being charged an arm and a leg for them to continuously be wrong. They also failed to keep in contact with me while having my car. Unless I reached out, there was never an update. Stay away from this dealership, unless you're looking to get ripped off.

Professionalism, attentive to needs and questions, - locuco37

Professionalism, attentive to needs and questions, great customer service with sales person and financial services

Service. - mgagsi

Service. Complete on time. Car washed! Ladies at desk very helpful! Thanks see you in a year

Terrible service the worst experience ever Stay away - sid459

Terrible service the worst experience ever Stay away from this company they are a rip off company it took two months to get my registration they lie to you on th phone will not return calls as promised i had to get the state involved to get my paperwork completed

Raymon was great to work with. - Plittle

Raymon was great to work with. I was so satisfied with his professionalism and knowledge of Kia that I returned a purchased a second vehicle for my daughter. He was helpful and a pleasure to work with. It made our experience comfortable

Went for service this morning and it was excellent. - astattel

Went for service this morning and it was excellent. I did not have to wait that long for an oil change and tire rotation. Joe was friendly and courteous and very pleasant to deal with. Great job.

great attention, nice people. - hyr00

great attention, nice people. clear transparent and helpful. I was able to get my car fast.

Had the opportunity to work with Matthew he was extremely - Jeremiah

Had the opportunity to work with Matthew he was extremely helpful and very knowledgeable on the cars they were selling his efforts while working together definitely made my purchasing experience worthwhile.

I had the pleasure of working with Chris, he was super - Jen

I had the pleasure of working with Chris, he was super helpful and got me out within an hour with my dream car. Everyone from the receptionist to the finance team were awesome.

This is the most honest dealer I’ve encountered, David, - professornuttz16

This is the most honest dealer I’ve encountered, David, Marcus and the entire team was so professional, generous and courteous, the service there took our breath away, way beyond expectations, can’t wait to shop their again, my nephew love his es350 Lexus, car looks brand new, I will recommend anyone to this dealership, they won’t regret.

Everything was great and pretty soon, I’m very happy. - Eusebio encarnacion

Everything was great and pretty soon, I’m very happy..the communication was great and I recommended.

Offered full MSRP, plus my paying for NJ State Tax and - Kurtschwing

Offered full MSRP, plus my paying for NJ State Tax and Tags…they refused my offer and insisted they would honor it only if I financed rather than if I pay cash. Why would I take on debt, that would then affect my credit rating when I can pay cash?! Worst experience in the 55 years of my buying cars since I was 16 years old. No wonder their rating is so very low.

They try to force you to finance the car and won't take - pit10468

They try to force you to finance the car and won't take your cash because they said they don't make no money on cash purchase so the cost you see online is false info once they get you by showing a price on their website you come in they mark up the price of the car about $5,000 he even told me don't fall in love with car because I won't take cash for it unless you finance it this dealer are scammers and crooks the owner was really rude and nasty and will tell everyone to stay away from these type of dealers all they want todo is rip you off and and force you to finance

My experience with interacting with car dealers goes back - TRLM

My experience with interacting with car dealers goes back to 1980 when at 17 I had to accompany my mother to get a 1980 Buick Riviera because her experience was that they took advantage is a male wasn't present...Since then, all my experiences with dealers were that it was about $$ without conscience. The thing I found with Cars by AJ was that they were concerned about their bottom line but there was a semblance of conscience.🤓 They made exceptional efforts to correct a couple of issues holding back the sale. Additionally, from the inception, Stephanie displayed an awesome sense of reception and follow up. And Jon was not overbearing as a sales rep but thorough in his approach..Finally, thank you Alex for pulling all together to finalize the sale. Although it took 4 trips from Roxbury, my wife and I are satisfied with our purchase.

You people should name names instead of "they". - boganinc

You people should name names instead of "they". "They" have moved on to other businesses to repeat their theft by deception practices.

Extremely upset with the service department. - shyla.quatro

Extremely upset with the service department. I wanted this to be a good one because I live really close by & it’s convenient, but they have completely dismissed my concerns. I recently leased a 2025 Nissan Rogue Rock Creek (about 3 months into my lease now, 4K miles) & I’m already having issues. I brought my car here due to a weird sound I was hearing while driving, they replaced two parts under warranty & believed that would solve it. About a week goes by & that sound is still there. I bring it back & the service manager Anthony acknowledged hearing the concerning sound during a test drive & advised me to bring the vehicle back when an engineer would be present so they can figure out what it is, since he couldn’t. I bring the vehicle back & Mary advise me that the engineer went on a drive with Anthony & neither of them heard the sound. Found that very hard to believe because it was making it right before I dropped the car off. They suggested it might be weather related ……. After being given the run around in the shop, I leave with my car to see if that issue really did go away & not even 5 mins into my drive I hear it very loud & clear. They are either incompetent or dishonest, there is clearly an issue & it seems they do not care. I expressed my concerns for safety while driving the vehicle with a toddler & all they could offer was to contact corporate. Very unprofessional.

We bought a 2016 mini cooper here,drove it for 4 days and - chrisslatts

We bought a 2016 mini cooper here,drove it for 4 days and it was was leaking oil to the tune of a quart per day! Normally this would be the beginning of a negative review but they had me bring it in right away and replaced a bad oil cooler gasket that day.Kevin was very apologetic and was available to answer all my questions.

I strongly advise against purchasing from Cartopia due to - Luis Vargas

I strongly advise against purchasing from Cartopia due to my unfortunate experience in November 2024. I purchased a Trackhawk that was sold to me with faulty catalysts and a damaged supercharger. I subsequently took the vehicle to the Jeep dealership and informed Cartopia that I would be seeking assistance with the repair costs. However, Cartopia declined to provide any assistance. Consequently, I am currently exploring the appropriate legal avenues to resolve this matter.

They don’t even deserve a star. - Amber.jansson

They don’t even deserve a star. Trash dealership. They take a deposit and Shan’t is a liar. Told my husband and I our refund would be issued between 2-4 days. It’s been 5 and when my husband called 5 business days later still no refund. When my husband called tonight the representative Natalia was unhelpful in escalating this. Told us next Monday it would be issued this time. Who knows. We have filed a complaint with New Jersey Division of Consumer Affairs. Scam artists at its finest. Avoid at all costs.

Excellent overall experience! - Safetyfirst

Excellent overall experience!!! They service non Accura cars. I took my Honda Accord EXL there because there pricing is much less than others. Appointments easy to make, appt. and pricing confirmed pre visit. Facility clean, small but with very comfortable seating, complimentary refreshments available, individually wrapped. All employees friendly, nice, complimentary car wash and vaccuming. Over all Short wait time. Christopher Odgers, Service Consultant is exceptional. He was very professionally cordial, very approachable, listens attentively., patient, knowledgeable, readily answered/ explained all of my questions about present and future service needs, in a non condescending manner.

We've been Sussex Honda customers for over 22 years and - Jacki

We've been Sussex Honda customers for over 22 years and our experience yesterday with Danny, Service Advisor is the reason why. Danny went over and above his job description to help us out when we needed emergency help. He stepped up and helped us himself without asking for anything in return. Service like what Danny, and all the rest of the Sussex Honda folks, give every day is why we will remain customers of the Sussex Honda family!

Hello I am interested in your gold Lexus tell me a little... - melinda.becham

Hello I am interested in your gold Lexus tell me a little about the car please call me 706&69-1778 what is your phone number neither number works

Horrible service department. - mbe350

Horrible service department. Too E350 to be repaired there. I was assure by Mike car would be fixed. Almost 3 weeks with no car, 5 different occasions there and car is still not repaired. I paid them almost $1,600 to be told to take it somewhere else, they did not have proper equipment to diagnose. Stay away.