2,627 texas Used Car Dealers

Quite possibly the worst customer service experience in - douglawyer1

Quite possibly the worst customer service experience in my 64 years. Called to say I needed a wheel bearing replaced, and thought it should be covered by warranty. Turned out it was caused by a pothole, so not warranty. They actually replaced the bearing anyway, at no charge, by accident. Nevertheless, it was in the shop for 10 days, and I only got it back by complaining to the service manager. The service tech had no access to voicemail, so my messages went unanswered. I had to get a receptionist to chase him down 3-4 times. I instructed him on Wednesday to do the alignment, which should take an hour max. On Friday I call to leave a message. No response. Call Saturday, leave a message, no response. Finally get a receptionist to track him down. He said he was waiting for a diagnosis which we NEVER discussed. I said just do the alignment. He said they were slow Saturday and would get it done. No call. Called Monday he said it was in line and needed a specialist, could not tell me when it would be completed. I then called Tim the service manager, told him the situation. He got it completed in 1 hour. And as in my previous review, they charge 3 times the going rate for service, $219 for a $70 alignment. . I will always buy Hyundai, I love their products. I will NEVER buy from South Point again.

Everyone was kind and helpful. - Mbindel

Everyone was kind and helpful. They got truck in and out in no time. Thanks!

Alex Rivera was the best! - Samanthanicole3489

Alex Rivera was the best! I told him exactly what I wanted & the next day I drove away in my dream car. He then sold my husband his dream truck the day after. Highly recommend!

The entire team at this dealership was so welcoming! - Angel.alvz

The entire team at this dealership was so welcoming! We especially enjoyed working with Prince, who went above and beyond to ensure our experience was incredibly easy and smooth.

Salesman Milton was an AMAZING Salesman and made my - IvetteMorel526

Salesman Milton was an AMAZING Salesman and made my experience effortless the entire way thru. He listened to what I was looking for and worked for the best deal. I will recommend him to friends and family looking to purchase a car.

Excellent experience again at Peltier Kia in Tyler, TX. - dowd.ks

Excellent experience again at Peltier Kia in Tyler, TX. My experience in Service, Sales and Finance was incredible! I highly recommend Arod Rodriquez in the Service department. Arod was able to go above and beyond to help meet my needs. He was compassionate, very professional, knowledgeable and had great problem solving and communication skills! Thank you Arod, for another amazing experience in the service department! Thank you, Wendy Rivera, for your offer to provide assistance regarding options available and making sure I was informed. Thank you, Wendy! Next, I met Tristain Oliveras who walked me through even more options with patience, excellent listening skills and open thoroughness of providing all options available. No pressure and gave me time to think through and let things progress on my timing. Thanks, Tristain, for a great buying experience! Jacob Weyland was amazing at working through the numbers and different financial options and what best fit my personal needs. Thank you, Jacob! Tristain Oliveras and Neil Bates educated me about new vehicle features and options. My experience with this team allowed me to move into my new vehicle easily and comfortably. Thanks Tristain and Neil! Thanks to all these special employees who strive for and delivered excellent service!!! I appreciate this amazing experience, and I love my new 2025 Kia Sorento S! Karen D

Service was quick! - mjbrighi

Service was quick! Waiting room could use an update. No water no TV no snacks.

The manager of the maintenance department, Javier - DADGROSS54

The manager of the maintenance department, Javier Mendoza, listened to my concerns about future service to my Corvette. He confirmed that I would continue to get service at VIVA for my 1996 car.

Friendly and courteous people to do business with. - kinneyfish

Friendly and courteous people to do business with. Bill took great care of all our needs.

Positive experience and very happy with the purchase. - Sheryl Blahuta

Positive experience and very happy with the purchase. As a new salesman, Josh did fine. Assisted by Brian Z, they both performed satisfactorily but I greatly appreciated Brian’s willingness to overview the car and his patience with Onstar to resolve a logon issue with my existing GMC account which was time consuming but he remained patient and was committed to familiarizing us with all the car’s features despite it being very near closing time. He never rushed the process. I would have appreciated a loyalty discount from the dealership especially since this is my 3rd Yukon and previously owned 2 Acadias. Cavender should appreciate that since I could have purchased anywhere but chose a dealership close to home. There’s something to be said about loyalty and it should be rewarded even if minimally!

Left a review yesterday about the terrible customer - Cookrob1818

Left a review yesterday about the terrible customer service from Luxury Auto Works and a 1986 Mercedes classic car we bought recently and the problems we are having with it that were not disclosed at the time of purchase, and how the owner Thomas won’t even answer our emails or phone calls. Just ridiculous!! My friend Lyla, a retired schoolteacher bought the car and since that time we had a certified mechanic in San Antonio look it over and says it had numerous mechanical issues that were obviously not disclosed at purchase, and we were told that these are not recent issues. Anyway, we do not recommended Luxury Auto for anything!!!

I was a little skeptical about this dealer but saw the - dtksismilich

I was a little skeptical about this dealer but saw the reviews on Google, & we decided to give them a try. We saw a vehicle on their website that we liked & in our price range. My husband had called & spoke to Andres to see if the vehicle was still available. I preapproved online & received a call from Herman within minutes. Herman was very professional & kind on the phone. Once we arrived at the dealer the following day, Herman greeted us directly. The finance staff was kind & asked what kind of down payment we could give, with no trade-in & what we were looking for in a monthly payment. We took the 2018 Cadillac Escalade for a test drive & Herman showed us where their Service center was located. Once we returned the finance team worked on not only the preapproval I had done online as well as with another bank to get the monthly down to what we were looking for. Very happy with the entire staff. great experience for sure, It was a very simple process & was very pleased with the outcome. So we took home our used pre-certified vehicle. :)

I had a great experience buying a pre-owned car here. - kmcp72

I had a great experience buying a pre-owned car here. No one was pushy, and everyone respected my time. Liberty was very kind, patient, and helpful. She kept my transaction moving quickly, and it was truly a painfree experience.

Josh Daniels in the Service Dept. - JZUMBRO

Josh Daniels in the Service Dept. was very helpful. He did a good job of taking care of my needs. Will get with Josh next time I need service.

Great experience, everyone I dealt with was very - byrdnest2

Great experience, everyone I dealt with was very professional. I dropped my truck off Tuesday night. The next day around noon they sent an Uber driver to pick me up and take me to the dealership. They fixed the abs recall, replaced my window switch and secured my passenger seat. Awesome experience.

Clutch was out in my Mustang and they fixed it. - JSVMD

Clutch was out in my Mustang and they fixed it. Efficient quick drop off. I was updated along the way as far as cost and estimated time.

If you buy a vehicle here check your paperwork! - Jonphillips12345

If you buy a vehicle here check your paperwork! Specifically compare what this dealer collects for sales taxes on your sales sheet vs what was actually paid. When you get your hard plates in you get a receipt showing what was actually paid to the county tax collector. Compare the receipt to the sales sheet. I was overcharged and the dealer will not refund the difference. I called this dealership, they acknowledged the issue and was later told the difference was sent to the finance company. I spoke with my finance company and was told they had not received anything and they didn’t know anything about it. I called the dealership back requesting the title clerk and got their voicemail. Left voicemails and have not received any communication back. I went to the dealership and their sales manager, Shawn Battreall, laughed at me for coming to the dealership and said to me “you’re really coming up here for this” I guess he considers this a non issue due to the amount of money not being much. I was told to wait because it was sent by mail. I’ve waited a month and still no refund has been received. Called dealership again was sent to voicemail and no calls back.

Great customer service my service advisor did an - blanca882

Great customer service my service advisor did an excellent job from time I got there to the time I left.

They were very helpful and friendly. - aodhen

They were very helpful and friendly. I expect to return to them in the future.

I bought a 2013 Cadillac CT6 From Mike Smith Volkswagen - reconajm

I bought a 2013 Cadillac CT6 From Mike Smith Volkswagen Used Cars in 2023. I paid the total in cash and cashier's check, so I own it free and clear. Here it is 03/24 and I did get new plates but never received the title in my name. Every time I call, they tell me I need to file for a lost title. More expense on my part for their lack of doing their business. All the other places I've bought from, I would get the title at time of purchase or within a week. I will never do business there again and I suggest everyone stay away from them. Totally dissatisfied. May just run the caddy through the front window and leave it.

I just purchases a beautiful Mercedes-Benz from TX Auto - Jeff W

I just purchases a beautiful Mercedes-Benz from TX Auto Group. The experience was fantastic. Israel did a great job of taking care of me, and the financing was a breeze. And they shipped it to my out-of-state home in a timely manner. Overall, I am very pleased with my purchase, and would definitely use this dealership again.

I was referred from Cars. - bapajo3

I was referred from Cars.com for a specific vehicle. Received excellent Service from Jerry Escobedo, Suleiman Ebrahim and Michael Ford in the Pre-Owned Vehicle Sales department.

Great experience, they were super helpful and took the - jarbitals

Great experience, they were super helpful and took the time to figure out the issue. Got things figured out quickly.

Thank you Baer and Maria you both worked so hard in - Grateful buyer

Thank you Baer and Maria you both worked so hard in getting me into a vehicle. You both were patient, and explained the whole process to me. You even had options waiting for me. Appreciate y’all and management.

I had an amazing experience and left with a beautiful - Dian C.

I had an amazing experience and left with a beautiful car. Don was very professional and personable. He made me feel comfortable with purchasing the same day I came searching. 100% would recommend if you’re searching for a luxury vehicle.

Always professional and courteous. - Fleming

Always professional and courteous. Ronnie is very helpful in helping us find the right vehicle.

Outstanding in every way. - fishslayer143

Outstanding in every way.. I drove 350 miles to buy my Stingray from them.. Could not have been a better experience.. Truly honest people, no xx.. I will buy my nxt truck from them.

Joskar Diaz is Amazing ! - Mikrishnaw

Joskar Diaz is Amazing ! His patience and passion to ensure I drove off in a brand new brand car was so calming to experience! His positive energy and attention to detail was great! Joskar pursued all options to get me the best deal ! I will definitely refer friends and family!

Such an easy process and I love my new Jeep! - JeepGirl

Such an easy process and I love my new Jeep! No hidden costs, no crazy sales tactics, just quick and to the point. I feel like I got a great deal on a well maintained vehicle.

Great salesman Understanding Finance dept Works well - Jwdata1965

Great salesman Understanding Finance dept Works well with customer Easy process and complete understanding of Contract