13 virginia Lincoln Dealers

We walked into the dealership and were greeted by Rolando - jim-dianedavis

We walked into the dealership and were greeted by Rolando Mendez in a friendly and cordial manner. He listened to what we were looking for and presented us with several options. He did not pressure us; he helped guide us to the car that was best suited for us. He also was very patient in showing us how the new to us car mechanisms work. We are happy to recommend Rolando and Bob Wade Subaru to anyone looking for a Subaru.

I recently had the pleasure of purchasing my vehicle from - philvz

I recently had the pleasure of purchasing my vehicle from Richmond Lincoln, and I cannot recommend Luca highly enough. His in-depth knowledge of the Lincoln product, unwavering professionalism, and smooth, engaging personality made the entire process not only straightforward but truly enjoyable. Luca’s ability to clearly explain every feature and detail instilled confidence in my decision, ensuring I felt well-informed and valued throughout the purchase. What truly set this experience apart was how Luca embodies the Lincoln brand and the Richmond Lincoln dealership. His commitment to excellence and genuine care for his customers make him a standout professional in the industry—qualities that I will undoubtedly share with my friends and family. Additionally, I must commend Jazz, the financial manager, who worked his magic to secure a car payment that perfectly fit my budget. Jazz’s expertise and dedication turned what could have been a stressful process into a seamless and positive experience. Together, Luca and Jazz represent the very best of Richmond Lincoln, making my vehicle purchase a memorable and hassle-free journey.

One of the best dealers who has given me with a great - pennie.finley

One of the best dealers who has given me with a great experience in purchasing my new vehicle. Very seamless and attentive to what I wanted.

My 2019 Lincoln Navigator L experienced trans failure as - sax01

My 2019 Lincoln Navigator L experienced trans failure as I pulled into my driveway. I had my car towed to Ted B. Lincoln Chantilly for review/service. I informed them that I would like my car repaired under the TB Engine/Powertrain for life warranty. My Service advisor/Brandyn proceeded to write up my service history and process my claim. Brandyn had provided me with a loaner and kept me informed along the way where we were in the approval process. The approval took a little time but once approved my transmission along with all the associated items that goes along with this task was replaced and covered 100%, My car is back on the road, drives like new. I cannot say enough about how satisfied we are with Teb Britt and their Service Department. Ted Britt has built a Flagship Dealership in Chantilly and I'm proud to be a new family member for life. My suggestion to people in the market for a Lincoln, make Ted Britt your first and last stop in your search.

Have dealt with MCF for decades. - Chris P

Have dealt with MCF for decades. From sales, service, and bodyshop. Always on top of their game. Much appreciated..

Customer service is above and beyond. - mom2cjh

Customer service is above and beyond. Very kind, patient and willing to help meet our needs. Several employees stayed over to help us accomplish our purchase.

Great service along with a professional staff. - atapia24

Great service along with a professional staff. Staff is always friendly and it’s always a great experience coming here for my vehicle service needs

Superior work and extremely nice and courteous by Nick - Dj

Superior work and extremely nice and courteous by Nick and Rachel during the entire purchase

I was contacted by the service manager about my 2017 ford - mustangvibe97

I was contacted by the service manager about my 2017 ford explorer making a weird noise, I had left a review earlier because i was not very happy , After speaking with the service manager Brent at the end of the day, Brent assured me that he would work with me to resolve the issue with my Ford explorer, I've known Brent for many years, I'm glad he reached out to me. Thank you Brent Gary Mayweather

Empty promises and lies. - rickygman

Empty promises and lies. Traded my car and bought a Ford Bronco. They had me complete the forms for bank financing and I paid for new license plates, and they were supposed to let me know when they came in. I called one week before my 30 day tag expired and was told they hadn't been ordered yet because the bank had not paid them. Left a message for a return call, never received. Went there the next day and salesman Santiago immediately greeted me. I told him why I was there and he directed me to the finance office and gave me his card with his cell # and said call him for any issues and he would help. Finance rep Armin said bank hadn't paid them yet and another form was needed. I asked when they were going to tell me this???? I completed the form. Next day I received a Call from Armin stating yet another form was needed. Form completed. I called back the next day (which was a Thursday) and he said everything was done and the bank paid them, and he said he would have the tags overnighted to me and call me when this was completed. No contact Friday or Saturday. On Sunday I called the salesman and followed up with a text message. He ghosted me. Then Monday (the day the 30 day tag expired) I called, Armin is off until Wednesday. I explained the situation and asked if my tags were there and the operator said no tags there and no record of them being overnighted to me. Transferred me to Tag person. She said she hadn't ordered them because the bank hadn't paid them yet. I told her Armin confirmed last Thursday that the bank paid them and the loan even shows on my online bank account. She said she would check with finance. She called me back and confirmed they had the money from the bank but she was never told that from finance. So she did order them and overnight them to me. But the finance office doesn't know what paperwork is needed for loans and make false promises, then disappears. And my salesman was also a disappointment telling me to call or text him for any problem and he would help me. I'm still waiting for a response!!! Bottom line is once they get their money, they disappear. They don't care about the customer anymore.

Brought a new SUV from here. - hmdjr09

Brought a new SUV from here. Requested a tire rotation when the car was serviced. Charged $160.00. Con-artist.

We live in Colorado and found and purchased a new truck - hensleydavidg

We live in Colorado and found and purchased a new truck via Dustin Shull and Paul Obaugh Ford. I shopped around quite a bit and found the experience to be frustrating for the most part. By contrast, my experience with Dustin and Paul Obaugh was first-rate. Dustin sold us the truck we'd been searching for with no hassle or surprises. The truck cost what he said it would and he was very patient with us through the entire process of selling and transporting the vehicle to Colorado. I highly recommend Dustin as a salesman.

Just a good word for the exceptional service I received - Chris

Just a good word for the exceptional service I received from Todd. He provided clear communiction over several weeks on the status of a parts order and the setting-up of an installation date. Grateful for all he did to provide me with exceptional customer service.