⭐️ 1 Star
I went to A+ Auto in Miramar to purchase a - lizloup15
⭐️ 1 Star
I went to A+ Auto in Miramar to purchase a vehicle for my son. From the very beginning, I made it very clear to the salesperson that I was ONLY interested in a vehicle with a clean title. The salesperson showed me a 2022 Honda Civic that my son really liked, and I asked multiple times if the vehicle had a clean title. I was repeatedly told YES.
The paperwork process was extremely rushed. I asked Alonzo, who handled our financing paperwork, for the Carfax, and I was told that the room where it needed to be printed was locked and that I would receive it the next day when we brought the car back to have the sunroof repaired.
When I got home, I checked the Carfax myself and discovered that the vehicle had a REBUILT title. This was extremely upsetting because I had specifically asked multiple times about the title before purchasing the vehicle.
I immediately went back to the dealership and questioned Alonzo about it. Instead of taking responsibility or addressing my concerns, he acted as though he didn’t know anything and blamed the salesperson. I felt like nobody was taking my concerns seriously.
I also discovered that the paperwork I signed did indicate the rebuilt title. I take responsibility for signing the paperwork without taking enough time to read every page carefully, but I still feel that my repeated questions about the title should have been answered honestly and clearly before I signed anything.
Unfortunately, this wasn’t the only issue. The salesperson also promised my son that the sunroof would be fixed and that a missing silver trim piece would be installed. I called and texted repeatedly, but nothing was resolved. Eventually, I became tired of trying to get answers and following up with the dealership.
Overall, this was a very disappointing experience. My biggest concern is that I specifically stated that I wanted a CLEAN TITLE and repeatedly asked whether the vehicle had one. I expected transparency and honest communication throughout the purchase process.
I would strongly recommend that anyone considering purchasing a vehicle from this dealership get the Carfax and all title information themselves BEFORE signing anything, take their time reading every document, and make sure every promise made by the salesperson is put in writing.
Based on my experience, I would not purchase another vehicle from this dealership.
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