Douglas Lewin | Page 3

Excellent purchasing experience. No issues. Disappointed with the trade in tactics. New car delivered early which was a pleasant surprise. No issues. Disappointed with the trade in tactics. New car delivered early which was a pleasant surprise. More

by rickhetzel54 Verified Customer Verified Customer

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GREAT JOB AT GETTING ME VEHICLE I NEEDED IN A TIMELY FASHION ! Look forward to more purchases in the future ! FASHION ! Look forward to more purchases in the future ! More

by ssmylie Verified Customer Verified Customer

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I have dealt with Klaben Ford when it comes to buying or leasing a car or truck! I would not go to any other dealership. I am always very satisfied with service and courtesy!!! leasing a car or truck! I would not go to any other dealership. I am always very satisfied with service and courtesy!!! More

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Great, I thought I was going to buy my 2019 car off lease, but I got a great deal from Klaben lease, but I got a great deal from Klaben More

by Jerrocco Verified Customer Verified Customer

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Traveling from Central Pa. To Kent, Ohio the engine in our 2015 Escape failed. Twenty four hours later we were returning to Penna. in a new 2023 Ford Escape We were able a to To Kent, Ohio the engine in our 2015 Escape failed. Twenty four hours later we were returning to Penna. in a new 2023 Ford Escape We were able a to do this because of the selection of new Escapes and the work that Tim Sterling and his team where able to do. (Friday afternoon and Saturday) More

by rtdtch Verified Customer Verified Customer

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I have been talking with Kyle since May of 2023 about a explorer ST they had ordered, but due to the stop sale and 360 camera recall, I ended up buying a different ST at the Klaben of Warren dealership. I explorer ST they had ordered, but due to the stop sale and 360 camera recall, I ended up buying a different ST at the Klaben of Warren dealership. I appreciate Kyle staying in contact with me very often, keeping me updated on any information he did or didn't have about the stop sale or the recall, I can't say enough about him and the Klaben dealerships. I had a great experience at Klaben of Warren also, if looking for a Ford, look up Klaben and Kyle. More

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This dealership is unique--and it's for real. Each person you talk with, sales or service, INTENDS to listen to you--and to ACT on your behalf. A common sort of comment is, "I get that. I'd fe Each person you talk with, sales or service, INTENDS to listen to you--and to ACT on your behalf. A common sort of comment is, "I get that. I'd feel the same way myself. Let's do it." This is genuine; not a manipulation of some sort. Recently, I endured a frustrating and frightening Lincoln recall. In my view, Lincoln dropped a ball or two. Klaben did not. They listened, acted, made changes, diligently kept plugging away. Richard Klaben, head of Klaben Ford Lincoln, pulled together my 8 1/2 years of experience with them one day when he told me something to the effect, "We are all about empathy here. If we can't put ourselves in your shoes and understand problems from your point of view, we shouldn't be in the service business. That's what the foundation of service needs to be all about: empathy." So, there you have it. If you want to thoroughly enjoy your interactions with auto service--even if the car acts up very badly, indeed--buy from Klaben. Look for Mario Palomba. I can't imagine there is a better service provider than he is. Period. You'll find Sean Bradford in Service to be a true professional who keeps on trying on your behalf, time after time--because he believes he needs to get it right. Currently, I've ordered a new Lincoln through Doug Lewin. I think you'll be mighty happy if you give him a call. He's smart, forthright and honest. His attitude toward sales is that it's all about service. Imagine that?! Wow. More

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What a great experience ! Mike Uzl was very helpful got me in he perfext car for me will definitely go back to him when im looking for a upgrade down the line would recommend Mike Uzl was very helpful got me in he perfext car for me will definitely go back to him when im looking for a upgrade down the line would recommend for everyone looking for a new/used car More

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This is the 3rd vehicle we've purchased from Klaben and already have plans for another! Mike Uzl is amazing! He takes time to explain things in a way that makes it easy to understand! Thank you again Mike! already have plans for another! Mike Uzl is amazing! He takes time to explain things in a way that makes it easy to understand! Thank you again Mike!! More

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We bought our first vehicle from Klaben but it won’t be our last. Excellent customer service and fair treatment. our last. Excellent customer service and fair treatment. More

by harris_harrija Verified Customer Verified Customer

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