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Melinda Koch
Melinda Koch at Lithia Toyota of Medford

Melinda Koch

Receptionist

Lithia Toyota of Medford

1420 North Riverside Ave
Medford, OR 97501

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10 Reviews
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10 Reviews

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10 Reviews of Melinda Koch

November 18, 2022

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Employee Rating

The car service was great! However getting hold of anyone at the service dept is impossible. I called numerous times & never got a response More

by MMARCH51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Kreide, Joseph Kyttle

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Nov 20, 2022

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

November 02, 2022

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Employee Rating

Brian and his colleges were so nice and actually listened to what I wanted. They made the buying process so easy. More

by MISCHY19
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Barringer, Brian Berg, Bryce Beatty, Dennis Kane, John Matthew Uri, Jon Vevera, Doug Walker, Joshua Walton, Charlie Whitley

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Nov 03, 2022

Lithia Toyota of Medford responded

Thanks for sharing about your experience with Brian and our team here at Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

May 22, 2022

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Employee Rating

Clean, coutrious, and always up sells so the customer, spends extra that was not coverd by the warantee More

by EMAILS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Jackson

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May 23, 2022

Lithia Toyota of Medford responded

Thank you for your feedback. Quality customer service is always our number one priority, and we apologize if we didn't meet your expectations. Please don't hesitate to reach out to us directly if you have any questions or concerns. Thank you again for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

November 29, 2021

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Employee Rating

The service was done efficiently & in a timely manner. I was very pleased how well it turned out & I am looking forward to my next visit. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John, in service & more seasoned

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Nov 29, 2021

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your service experience with Lithia Toyota of Medford. John and our team appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

October 11, 2021

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Employee Rating

I was told it would take 2hrs to diagnose my car and I was there 3.5hrs. The employees were all standing around chi chatting with each other More

by APRIL_LUJANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Oct 28, 2021

Lithia Toyota of Medford responded

April, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mark Grossman, Service Manager

December 31, 2020

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Employee Rating

I received excellent customer service at this dealership when buying a new vehicle as well as when bringing in a vehicle for repairs. Thank you. More

by LITHIATOYOTAMEDFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armando Ledesma Jr., Skyler Reagan, Tina Kreide, Joseph Kyttle

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Jan 01, 2021

Lithia Toyota of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

October 02, 2020

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Employee Rating

My experience with Lithia Toyota was outstanding. My sales people (Charlie and Bengi) were incredible. They helped me in every way. I have already recommended others to contact them. They are the best More

by keithnewcomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John McNerny, John Matthew Uri, Charlie Whitley , Bengi

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Oct 02, 2020

Lithia Toyota of Medford responded

Keith, thank you for taking the time to share your thoughts on working with our team. We're glad to hear they delivered such a great experience! Troy Kloke, General Sales Manager

October 01, 2020

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Employee Rating

Negotiated price through email. Everyone was fair and no last minute changes or surprises. Five stars. Great price on our Highlander. Best car buying experience ever. More

by Smurph2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Barringer, Dennis Kane, Kerry Phillips, Deanna Jackson, Jarren Brown

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Oct 01, 2020

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Troy Kloke, General Sales Manager

January 14, 2020

Dealership Rating

quick and clean with a little caffeine No appointment made but showed up for an oil change and they got it done plus a few other things. Everyone was nice and I was able to work on my com More

by RFUGAZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John McNerny, Mark Grossman, Scott Knuepel, Deanna Jackson , Jared Baugh, Thomas Curphey, Marty Pierce

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November 08, 2019

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Employee Rating

Great experience. Friendly and professional. Delivered what they said on time. We ordered a truck for my sons 16th birthday. They went above and beyond trying to get the truck here for his special day. More

by Cannon
Recommend Dealer
Yes

Other Employees Tagged: Dennis Kane, Evan Seegmiller, Steven Kahae

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