I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 5 mos
Industry Experience
52 yrs, 6 mos
936 Reviews
Write a Review936 Reviews of Richard Klaben
September 18, 2023
Klaben Ford Lincoln truly understands customer service from the owner Rich Klaben to Chris M. in Sales to Mona in Service. Starting with Mona - she treated my daughter and me with respect and kindness, ke from the owner Rich Klaben to Chris M. in Sales to Mona in Service. Starting with Mona - she treated my daughter and me with respect and kindness, keeping us updated on what was happening with our Focus. Then working with Chris was the best - he is patient, understanding and hard working. He is a great person. And Mr. Klaben sincerely cares about doing what is right and best for his customers. His philosophy about working with his customers carries over in all they do. Thank you!! More
Other Employees Tagged: Chris Moldas, Mona Crooks, Tom Alcorn, Sean Bradford , Angela Mazzagatti
September 12, 2023
Fantastic! Mike Brandvold always gets me an appointment when I need one and the job is always done right. Mike Brandvold always gets me an appointment when I need one and the job is always done right. More
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Tom Alcorn , Tyler Schultz
September 03, 2023
Klaben ford has a wide selection of vehicles for any needs. Friendly, comfortable and no pressure. Great place to buy your vehicles !!! needs. Friendly, comfortable and no pressure. Great place to buy your vehicles !!! More
Other Employees Tagged: Jeremy Webster , Mike Cooney, Denise Miller
September 01, 2023
Excellent customer service! ! Always do everything they can to make and keep the customer satisfied. I have never had a problem with anyone regarding my vehicle. They are very ho ! Always do everything they can to make and keep the customer satisfied. I have never had a problem with anyone regarding my vehicle. They are very honest and trustworthy!! More
Other Employees Tagged: Mona Crooks, Tom Alcorn, Sean Bradford , Scott Burghardt, Mike Cooney, Craig Hutchinson, Angela Mazzagatti, Tyler Schultz
August 30, 2023
Simply put, the Klaben Ford dealership is an outstanding Ford dealership. Louis Polos is a man of integrity. His word can be trusted, no gimmicks here. Louis will work around the clock to satisfy you. Th Ford dealership. Louis Polos is a man of integrity. His word can be trusted, no gimmicks here. Louis will work around the clock to satisfy you. This is my third Raptor purchased from Louis and Klaben. All I can say is the experience is wonderful. Louis is very calm, patient and understands your needs. I would not hesitate to send anyone to Louis to purchase a car, truck etc Jenn Bowen in Finance is also great. She is very easy to talk to. As Louis, she works around the clock to help you with financing. I take the word “trust”’very seriously. Jenn and Louis are people who I enjoy talking to and trust them. Richard Klaben, the owner is also a great guy. Very easy to talk to and will earn your business. Richard has put together an excellent staff and is extremely proud of his staff. Other dealers have imposed crazy Admins and promise stuff they can’t come through with. Not the case with Klaben, true to their word, no admins, just great people. I do not work for Ford or Klaben and have no material gain from writing this recommendation. Thank you Louis, Jenn, Richard and the entire Klaben family for everything you do for my wife and myself. Keep up the great work, you have earned my business as well as admiration. More
Other Employees Tagged: Jennifer Bowen, Louis Polos
August 19, 2023
They have always been very informative, Frisian’s very knowledgeable. I would refer anyone to them. knowledgeable. I would refer anyone to them. More
Other Employees Tagged: Kim Wolfram , Mike Cooney, Angela Mazzagatti
August 14, 2023
I’ve been doing business with Klaben for many years without issue. They are always responsive to my needs. without issue. They are always responsive to my needs. More
Other Employees Tagged: Mona Crooks, Joe French, Artie Gissinger, Tom Alcorn, Wayne Smith
August 06, 2023
My whole experience was awesome Louis and the whole team made me feel relaxed the dealership was clean. I wasn’t in and out and got a car that was in my price range. The car was explained how to work it. My made me feel relaxed the dealership was clean. I wasn’t in and out and got a car that was in my price range. The car was explained how to work it. My experience was so great I told my friends and family. Both my sisters are getting cars More
Other Employees Tagged: Tim Sterling, Louis Polos , Denise Miller, Louis Polos
August 05, 2023
From the moment I first walked in I felt welcomed. My sister referred me, she bought a car there. I bought a car there. And now my other sister is buying a car there. Louis was amazing!!!! Mr. Klaben My sister referred me, she bought a car there. I bought a car there. And now my other sister is buying a car there. Louis was amazing!!!! Mr. Klaben even gave financial wisdom!!! Go to klaben don’t go anywhere else!!!! More
Other Employees Tagged: Louis Polos , Denise Miller
August 02, 2023
David made the whole process very smooth. He was organized and helped my parents and I get into cars we all love. He was organized and helped my parents and I get into cars we all love. More
Other Employees Tagged: Roscoe Woodberry, Kim Wolfram, David Mitchell , Angela Mazzagatti
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